Campspot Reviews

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84 Reviews
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our experience with Campspot
Reviewed on 2018/08/14
Even though it's a new software, they keep adding features and are farther along than any company...
Even though it's a new software, they keep adding features and are farther along than any company we've worked with in the past. It just keeps getting better with time.
Pros
- The lock-in fees and optimization help us increase revenue and fill our grid
- Our guests can easily add golf carts and other extras to their stay during the reservations process
- It's easy to add and edit campground rules, rates, photos, packages, and events
- Staff picks it up quickly
Cons
- It's a new software, which means it has its challenges and many features are still to come
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Campspot is made for the new normal
Reviewed on 2020/08/12
My experience with Campspot has been wonderful. The software is easy to use, very intuitive, and...
My experience with Campspot has been wonderful. The software is easy to use, very intuitive, and efficient when taking reservations over the phone. And I can't say enough about the exceptional customer service. Every request I have sent has had a quick response and resolution. The customer sat employees really make you feel comfortable asking any questions you might have regarding the use of the software.
Pros
The best parts about Campspot, to me, are the online check-in function, and the pencil-in-hold feature. Both are great for parks who have closed their offices due to safety concerns during the pandemic. Everything can be handled via email and it has streamlined my reservations and check-ins. I plan on using these features even after opening up my office again.
Cons
There is no way to offer a daily discount on the consumer site, so I ask my customers to leave a note during checkout with their discount affiliation. Most guests do not read most of the instructions I provide so I get a lot of calls asking how to get their discount applied. I would like to see a feature that allows guests to select their own discounts during online booking.
Alternatives Considered
BonfireReasons for Choosing Campspot
I honestly started looking at Campspot because of the beautiful design. I was a designer in a previous life and I am drawn to software that looks professional, clean, and modern. But after my initial contact with my account manager, I realized this was actually going to save me a lot of money and time as well as looking good.Switched From
CheckfrontReasons for Switching to Campspot
Design, price- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bait & Switch
Reviewed on 2023/03/23
We're a small campground in Montana that is open four months of the year. We provide affordable...
We're a small campground in Montana that is open four months of the year. We provide affordable camping primarily for riders of the Great Divide Mountain Bike Route. Campspot went to great lengths to get us to sign on 18 months ago. We did so and spent a great deal of our time onboarding. After one season with them they announced we'd have to pay $100 a month in addition to the service fees we agreed to originally. For Campspot to take our time and energy knowing they would be charging this fee to a small campground less than a year later was unethical. We're now looking at the upcoming season with no idea what we're going to do for handling our bookings being charged the same amount as a massive RV Park thats open 12 months of the year. We'd be better off if they'd have left us alone.
Pros
It worked great as sold to us. Trouble is that didn't last.
Cons
They wasted our time onboarding us only to raise their prices beyond what we can afford. They lied to us by telling us they wanted to work with small camps.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Campspot makes booking sites easy!
Reviewed on 2020/07/17
Overall, campspot is great. My staff was reluctant at first but now they are loving the new...
Overall, campspot is great. My staff was reluctant at first but now they are loving the new software!
Pros
I love the ease of booking a reservation on the backend as well as the online platform. Our guests are excited to be able to book anytime! The grid optimization is a key feature that has eliminated the manual “Tetris” playing we used to do with our grid. The lock site fee to most campers is a no brainer and the extra revenue from that has been excellent! We are very happy with campspot and the support from them has been amazing.
Cons
The billing features For long term campers could use a little work. Most monthly campers Are billed from the day they arrive until that day in the next month. The billing side doesn’t quite like that, and it causes lots of confusion from customers why we have to always edit their bill.
I also wish you could choose which invoice to attach a meter reading to. I am finding them being doubled on reservations because they are attaching to the wrong monthly invoice.
Reasons for Choosing Campspot
Because parcs wasn’t giving us what we needed any more andReasons for Switching to Campspot
Ease of use. Cost was less expensive !- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AWESOME Reservation Software
Reviewed on 2020/02/24
Pros
We love that the product was designed by people that really understand campground reservations.
We love the support. They are always there when you need them.
We love that they offer all types of reports that will be needed for your business.
We love that they ask for our opinion and ideas. Several of which they have implemented in updates they do frequently.
We love the easy in which our customer can make a reservation any time, 24/7/365.
Love Campspot and highly recommend it to every campground owner.
Cons
Hmmmmmm, can't come up with any. We love Campspot.
Alternatives Considered
ResNexusReasons for Choosing Campspot
The overall appeal of the consumer side of the software. When your customer clicks the link to make the reservation, they know they know they are in the right spot. The consumer side really highlights your campground. The ease in which they can make a reservation. Your customer is confident that they are reserving at your campground.Reasons for Switching to Campspot
The overall appeal of the consumer side of Campspot is leaps and bounds ahead of any competitor. The customer service is by far the best around.- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Management made easier
Reviewed on 2021/04/02
I chose and assisted in the backend build of our park. I've been involved from day 1 and made...
I chose and assisted in the backend build of our park. I've been involved from day 1 and made training our crew seamless with the additional support and webinars from Campspot. I wasn't ever on my own to figure it out - there is ample assistance along the way.
Pros
The most helpful feature in campspot is the algorithm for the booking chart. Having a blend of staff that are new to reservations and seasoned pros this makes the on boarding process that much easier while optimizing the grid.
Cons
It is missing the booking directly from the grid for the seasoned staff and you can not modify single admin hold if you booked multiple on hold sites. Minor in the grand scheme of things with all of the other features.
Alternatives Considered
SiteMinderReasons for Choosing Campspot
For the ease of adding online booking in a user friendly formatSwitched From
RezExpertReasons for Switching to Campspot
For the size of our park - Campspot had proven success with even larger parks.- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just What I Had Been Looking For
Reviewed on 2021/03/24
I had used a different program for about three years but always felt it was "old and outdated" for...
I had used a different program for about three years but always felt it was "old and outdated" for simplicity and ease of use. Campspot DEFINATELY made converting to their program a breeze. And the ongoing training and updates they send out shows customers they are committed to providing the BEST program to fit individual park needs and desires.
Pros
Favorite feature is PRICING! I cannot believe the value for this product. Campspot has incredible features for the price point. And the support team is super, especially while you are taking over and learning this program.
Cons
I wish converting Holds to actual Reservations was simplified.... I think they are working on this, but currently not simple. And while they have tons of reports, sometimes I cannot find just the right info I need. But support is helpful to getting the numbers I request.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So glad we chose this software
Reviewed on 2021/04/26
We are loving the accessibility of CampSpot. We feel they are excellent at continuously improving...
We are loving the accessibility of CampSpot. We feel they are excellent at continuously improving their software and genuinely listen to customers requests.
Pros
Online booking has been huge for our customers. Its easy for them to navigate around the software. We also love that we can access it from our mobile phones easily while out and about (especially during the off season).
Cons
I am patiently waiting for a texting feature. Also customized emails to our customers. I also would love the POS system to be more detailed and act like a true register system.
Alternatives Considered
ResNexusReasons for Switching to Campspot
The pricing was a huge seller. Plus we thought the ResNexus salesman was extremely condescending and arrogant. We love how personable and prompt the service is from CampSpot.- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy with this software
Reviewed on 2020/11/05
Very happy!
Very happy!
Pros
Campsite lock fees are a great income generator!
We can use from anywhere, even on our phones.
Online reservations pay for the whole package!
Cons
Sometimes we want to try reports that are not available (yet), however, sometimes we see that they took our suggestion and made a report to show what we wanted to see.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 2020/08/11
All of my interactions with CampSpot have been very positive. Every time I call with a questions, I...
All of my interactions with CampSpot have been very positive. Every time I call with a questions, I get the feeling that they are really there to help me! They take suggestions and act on it. I really feel like they are there to help my business grow.
Pros
The software is pretty easy to use and it's easy to take a glance at your day, week or month to plan on housekeeping needs.
Cons
To change prices and dates you need to use templates, and import the data. It's a bit cumbersome, but someone is always willing to assist.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
up there with the best
Reviewed on 2021/04/26
Great
Great
Pros
After using several systems over the last 10 years, campspot has some of my favourite features, the grid style layout makes for a clear visibility of the calendar and reservations, using colour schemes for ease of use, the dynamic pricing option is fantastic and becoming more common within the industry, the grid / calendar optimisation is great for ensuring your park is full, also the support time are fantastic and quick to respond.
Cons
There are a few features i would like Campspot to develop or improve moving forward, the e-mailing templates are not quite mastered yet, the feature is there but we need to be able to edit and amend these as we see fit, not using standardised templates.
Being able to drag and drop bookings on the calendar would be amazing.
Overall it is a very good system for our needs
Reasons for Switching to Campspot
user friendly, advanced features and most cost effective.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great changes!
Reviewed on 2021/04/13
The ability to not staff a phone all winter and on weekends in off season while the reservations...
The ability to not staff a phone all winter and on weekends in off season while the reservations keep coming in.
Pros
So far, the greatest change is the ability for our campers to use the software on their own.
Cons
Our campground is totally driven by groups. The ability to switch(swap) sites easier would be awesome. Also wish it would force people who reserve more than one site to provide ALL information for each site reserved. We can't even add a customer to these external reservations. We will see how this all shakes out when campers start arriving!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Camp Spot usage
Reviewed on 2023/11/06
Camp spot is not hard to use. There is some things you can do.
Camp spot is not hard to use. There is some things you can do.
Pros
it's pretty easy to change dates or rates if necessary.
Cons
if we have to more the dates to the following year, you cannot do it. if it's a
year out.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loonlake campspot
Reviewed on 2023/10/24
On line training guides are very helpful, don't take them for granted.
On line training guides are very helpful, don't take them for granted.
Pros
I've used several other campground software system and there's no comparison. The ease of use was paramount for me after struggling with other campground software packages.
Cons
It took ME forever to get a report that gave me everything at once. Name, site, phone, email, etc for all campers, maybe just me but maybe one button???
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Family Camping
Reviewed on 2023/11/02
Happy easy to use even my students had no difficulty in learning it and booking
Happy easy to use even my students had no difficulty in learning it and booking
Pros
How easy and friendly Campspot is to learn and use
Cons
Nothing I think it’s all great easy to use helpful tutural
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A must have reservation system!
Reviewed on 2021/12/15
Overall, Campspot is my favorite software! It is incredibly user friendly! Also, every single...
Overall, Campspot is my favorite software! It is incredibly user friendly! Also, every single person I have interacted with have been nothing short of amazing!
Pros
First off, the ease and efficiency of making reservations is a huge deal. Everything from manual input to online reservations is simple and quick. The system is so smart, it will not let you make a mistake! But in the result you do hit a snag, the costumer service from the Campspot team is unmatched! I have worked with several different systems over the last 18 years; the response time is quick and easy to understand! That is a huge bonus for me!
Cons
The only con I can think of is having to put in all of a guest's info if you have to manually input a credit card number when using the P.O.S. system. But that is so minor and rarely needed.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Stop Here
Reviewed on 2020/02/14
Campspot helped us bring new revenue streams we couldnt before. We have sold more add ons than ever...
Campspot helped us bring new revenue streams we couldnt before. We have sold more add ons than ever before. 86% increase in golf cart sales the first year. 24% increase in sites the first year. 34% increase in Cabin rentals the first year. Campspot took us from a maximum of 21% of our sites being online booked, to almost 50% in one season. Unbelievable. One other very critical point is the constant improvements and the networking. Campspot constantly asks what its customers would like to see in the software. Then they do it. Very refreshing.
Pros
This software is very intuitive. It is easy to set up, its fast, its very easy to adapt it to all the variables out there in our industry. It has an ability to increase revenue that others cant. It looks great to our customers, and it significantly helps us up charges. The tech support is the best in the industry.
Cons
The only Con with this software is its ability to plug directly into many financial platforms for reporting. I have not experienced a barrier, but I have networked with others that have an issue with Quickbooks online.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer Service Greatness
Reviewed on 2021/03/23
I love Campspot. There might be a "better" program, but I'll never go look, because their customer...
I love Campspot. There might be a "better" program, but I'll never go look, because their customer service is beyond anything I've experienced in this industry and others.
Pros
I get almost no phone calls from customers booking over the web without us. I love the grid and report features. They just updated the back side that I use and I love the updates!!!
Cons
There are a lot of reports and so it's hard sometimes to find exactly what I'm looking for, but when that happens I just email customer service and they help run one that works for me.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
WillowTree Review
Reviewed on 2021/04/02
Overall, the experience has been very good! The ability for customers to book online and the great...
Overall, the experience has been very good! The ability for customers to book online and the great optimization tools have more then paid for the initial setup and ongoing cost of the system.
Pros
The online booking features and the streamline consumer facing page made our decision easy when selecting a reservation software. We also love the cloud based platform, which allows for streamlined collaboration and access across the company.
Cons
The initial upload was a little difficult, several months of reservations had to be manually checked and corrected. Also, getting accustomed to the financial reporting system took a little trial and error.
Alternatives Considered
Staylist ProReasons for Choosing Campspot
The lack of online booking options and our existing software aged out.- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
You won't regret it!
Reviewed on 2020/04/19
So far, so good! Excellent customer service. Powerful software.
So far, so good! Excellent customer service. Powerful software.
Pros
The software has a modern look and is easy to navigate from day one. The reporting is very powerful and convenient. The list of features is long and very functional - I love that the features offered are what I NEED to run my business and not just a bunch of "fluff". Also - while there are many available customization options, the software remains intuitive and simple to use. [SENSITIVE CONTENT HIDDEN], my software and training guru has been incredibly responsive and available.
Cons
Occasionally, the system will lock up or freeze in the middle of a reservation or while customizing campground set-up. This happens from time to time. You have to log out and log back in. It's not awesome, but it's also not a deal breaker.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Campspot works for Forest Ridge Campground
Reviewed on 2021/03/22
[SENSITIVE CONTENT HIDDEN] was GREAT to work with during the set up process. I have called...
[SENSITIVE CONTENT HIDDEN] was GREAT to work with during the set up process. I have called customer service and have also received EXCEPTIONAL customer service from [SENSITIVE CONTENT HIDDEN] and a few others! KUDDOS!
Pros
The software is very user friendly and EASY to use. It has all the items needed to book reservations and run the office, housekeeping and reporting.
Cons
I have yet to see anything that I do not like
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank you Campspot!
Reviewed on 2021/04/06
They have knocked it out of the park! They have been absolutely wonderful to work with.
They have knocked it out of the park! They have been absolutely wonderful to work with.
Pros
There are so many aspects of Campspot that I love. Where do I start. My favorite aspect of Campsot is the ease of use for the consumer AND the admin. The Campspot team has worked hand-in-hand with with us from set up to going live. They were a wealth of knowledge and were always happy to help and answer questions.
Another aspect of Campspot that I really like is the reporting functions. They have a report for everything. If we need a specific report or information. It's there!
Cons
I wish that there was an hourly reservation option that we could utilize for our ancillary rentals and clubhouse rentals. I also wish that it integrated with other OTA's which would be a game-changer in our business allowing reservations for sites like Expedia and Hotels.com.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Campspot Review 2020
Reviewed on 2020/08/10
Being first time user of RV Park software, the experience has been Terrific . ..
Being first time user of RV Park software, the experience has been Terrific . ..
Pros
Easy Guest registration. . . Easy Online registration for Guests to make reservations. . . Reporting is made simple. . .
Cons
Function for Guest to add promo code membership account numbers on online registration would be helpful. ..
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Customer Service & Easy to learn
Reviewed on 2021/04/02
They have responded to any requests and needs immediately and they are great about listening to...
They have responded to any requests and needs immediately and they are great about listening to their customers suggestions. We look forward to a very profitable season thanks to Campspot
Pros
It was very easy to learn to use. Pretty self explanatory it almost walks you through the process of making a reservation and their videos are very helpful.
Cons
Not being able to add my extra at the very beginning of the booking. Extra Vehicles, customer owned golf carts etc....You have to get all the way past the payment and invoice before you can add those and give the correct price to customer. Therefore you don't know what 50% of deposit will be.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Refreshing Change
Reviewed on 2020/02/28
We love campspot and are so happy we made the change! I think this will be home for us for a long...
We love campspot and are so happy we made the change! I think this will be home for us for a long time!
Pros
it is very easy to use, the move over from existing software was easy, anytime we have a questions the response is fast and always very helpful! We have a great support team!
Cons
would like to see a pallet in the POS . right now it is all one big list and you have to search, would like it to be set up where we could categories and buttons under those categories to make is faster to find our products that do not have bar codes for.