CloudTalk Reviews

The platform is built on VoIP, so we don't have to depend on a landline. The transmission works great and without any outages or other glitches. For example, Navias can process and comment back on feedback or research interviews, which is easily synchronized with our CRM, so everyone has all the information at their disposal.

I don't know of anything I would fault here.

The customer support team. They are extremely responsive and very friendly.

No ability to put the extension in before making the call, it is also not possible for a supervisor to listen live without the user knowing.

Its would be cost-effective it it worked properly

Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back.

We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call.

Not good enough.

We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs. Not what we were expecting given we had signed up for a monthly plan.

When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms".

This is ridiculous in today's day and age.

Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support.

Go to a shop (in person) and hand them some money for a good or service.

If they don't deliver what you have paid for then proceed to tell you "bad luck, you handed your money over" and "no refunds" you would punch that person in the face and never use them again. Or you would take punitive remedial action against them.

If you don't treat people the same as you would in person then you should not be in business.

I don't care who you are or what you think you are, treat people like people (and how you expect to be treated yourself) and you will be respected. Treat people like idiots, numbers, and hide behind bullshit then expect the mirror to shine back on you.

Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly.

Integrations with home grown CRM's can get better.

PBX solution really simple to implement and extremely powerful and flexible. It is also possible to port your own telephone number

Sometimes there are delays, but causes can be various from our web speed connection to the caller.

What I like most is the user interface. It is intuitive and self-explanatory. As a call center agent, you don't need a lot of training and can get started immediately.

When importing the data, it was a little stuck. But the error was quickly fixed by the support.

A good tool for VOIP calls. Important to me as a manager that I can track calls.

The quality of calls in some of our South American markets is unsatisfying.

The system works properly in most cases, but there are a lot of connection issues

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product

CloudTalk is very easy to setup with smooth integrations, which really helps with productivity. We use Pipedrive integration for sales and Help Scout integration for support team. After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business.

None, so far it's been very smooth ride without any hassles.

The setup was quick and easy. Basically in just few minutes, you have a reliable and professional customer support. We love how neatly the integrations with CRMs are implemented in terms of setup and the real value you get. You can also setup various custom workflows in every integration which helps a lot in terms of how is every business different. Love their customers support as well.

I would like to pick my phone number which I like, this is unfortunately not possible. CloudTalk assigned to me a random number from country I requested. But they told me this is industry specific problem and very few providers offer this option.

ease of use. excellent call recording. super easy to set up

sometimes there can be a delay in customer service response

Features like call recording, history, reporting make CloudTalk a good call management application

Customer service is not fully available sometimes.

I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.

It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again.

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

None, everything works just fine and we didn't have to solve any bigger problems

Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.

I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality.

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Need an IOS app and names can be wrong on dialer but not wrong in CRM.

The simplicity of executing what is proposed with Cloudtalk is the strength of the tool. It easily meets the requirements for my day-to-day life, as well as offering additional resources that follow the same trait of simplicity and agility. In addition to having a very supportive support team, which only reinforces the efficiency of the platform.

I just believe that, as a proposal for improvement, two points would be interesting: Localized support (by country) and the possibility of creating a caller ID. The latter, at first can be an obstacle.

I like everything that is easy to control that it costs little money

small outages, but not often, it was probably caused by the Internet