ISL Light Reviews
Overall rating
Filter by
Company size
Time used
750 Reviews
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This tool have everything our school need
Reviewed on 2023/12/22
I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used...
I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used many other remote connection software and did extensive research, and I think this is the top one.
Pros
My experience with ISL Light has been great, especially in terms of its performance and reliability during remote sessions. The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant administrative campuses. Being able to use it on various devices made my work much more convenient. ISL Light's robust features and smooth operation are what I liked most about it.
Cons
I think the design can be improved and there are some ways to be a little more friendlier.
Reasons for Choosing ISL Light
Price and features are the main reasons.Switched From
TeamViewer RemoteReasons for Switching to ISL Light
Price and features are the main reasons.Response from ISL Online
Hi Xiping, your valuable feedback means a lot to us! We're glad to see ISL Online fulfils your needs.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Market Leading Remote connectivity software
Reviewed on 2024/05/07
Brilliant, we've been with them for 4-5 years now after switching from Log me in as they put their...
Brilliant, we've been with them for 4-5 years now after switching from Log me in as they put their prices up just as we expanded our team, ISL were great to deal with.
Pros
Its very easy to use, quick to connect to users machines and never seems to freeze or have connection issues, which is vital to our business
Cons
There is nothing to dislike about ISL. They contact us in good time about our renewals, the comms are really friendly and they are just a nice company to do business with
Alternatives Considered
TeamViewer RemoteReasons for Choosing ISL Light
cost and the friendly attitude of the ISL teamSwitched From
LogMeInReasons for Switching to ISL Light
Felt like the right decision, after the help and discount offeredResponse from ISL Online
Gary, thank you for your trust! We are happy that ISL Online is helping you with your work.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Isl
Reviewed on 2022/12/20
Pros
Easy to access many computers from one console.
Cons
When you add computer it's hard to tag computer.
Alternatives Considered
TeamViewer RemoteResponse from ISL Online
Silvester, thank you for your feedback.
Regarding computer tags, you have the ability to define them while setting up unattended access for a computer. Please refer to this brief guide: https://help.islonline.com/44234/306294
- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ISL is just great!
Reviewed on 2024/10/17
Great experience! better then all the alternatives.
Great experience! better then all the alternatives.
Pros
Easy to use and all options you need are included.
Cons
There is nothing i can find that i don't like! :)
Alternatives Considered
TeamViewer RemoteReasons for Switching to ISL Light
Because it's working (better) on a server, and a little more cheaper.Response from ISL Online
Roy, thank you very much for sharing your experience with ISL Online!
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
ISL - A great tool for remote access
Reviewed on 2023/12/19
Overall it has been an incredibly useful product for the price and has assisted with many projects...
Overall it has been an incredibly useful product for the price and has assisted with many projects recently.
Pros
ISL is fast and responsive to remote onto client machines. Easy to add unattended machines and share access internally.
Cons
ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM. However this can be overlooked with the price and value for money.
Response from ISL Online
Hi, thank you for your input!
- Industry: Computer & Network Security
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gret Remote Acccess Software
Reviewed on 2023/12/19
This is the best, most intuitive remote access software for tech support technicians that service...
This is the best, most intuitive remote access software for tech support technicians that service multiple clients.
Pros
Accessing remote devices using ISL is easy. I have the app on my main PC, my laptop, and my phone. Being able to work on a device from my phone means I don't have to be tied to a computer for tech support. Everything works, always.
Cons
When moving devices to groups, and dropping it, the screen refreshes and goes back to the top of the list. If I am moving devices, I don't want to keep scrolling down. Would be nice to select multiple devices and drag and drop to the group. Also, would be nice to create an access password per group. Since I service multiple companies, it would be nice to select group and change password for entire group.
Reasons for Choosing ISL Light
It was too expensive and you had to know the local password to the PC to connect, where as with ISL, you just have to know the access password.Switched From
LogMeIn CentralReasons for Switching to ISL Light
The main issue was cost, the second was the ability to organize clients into groups, use my cell phone *HUGE*, and not needing the local admin password to log in.Response from ISL Online
Hi Bo! Thank you for your detailed and valuable feedback. In regards to the issue you've described, we have a solution for you. You can utilize the "Bulk Actions" feature to perform actions on multiple computers simultaneously. Please note that this feature is available through the ISL Online web portal and is not accessible via the desktop app. Please see the manual for more details: https://help.islonline.com/19815/1622800
- Industry: Commercial Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good remote access software that does not break the bank.
Reviewed on 2023/12/19
Overall this has been a great tool. I have used many other software in this field but so far this...
Overall this has been a great tool. I have used many other software in this field but so far this one is the best value.
Pros
Very easy to use. Has everything you could ask for in a remote desktop application. UI is easy to navigate and understand.
Cons
The only con I could even give it is when you set unattended access and then go to connect to that machine it downloads and executable every time. You can just label and save that .exe and use it instead of clicking the connect in the portal. Having more than 500 end users though I just do not want to have to dig through .exe's to find the one I want.
Alternatives Considered
LogMeIn RescueReasons for Choosing ISL Light
Price and functionality. The price for 1 user in Logmein was almost double then the 5 users I added to ISL.Switched From
LogMeIn RescueReasons for Switching to ISL Light
A much better value and a solid product.Response from ISL Online
Hi Walter, thank you for your insight! In regards to your issue, we suggest connecting to your unattended computers using the ISL Light desktop app rather than the web portal. Please see the manual for more information: https://help.islonline.com/44234/306295
If that doesn’t solve your problem, I kindly invite you to join our live chat and explain your request to our team.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A solid product for quick remote support
Reviewed on 2023/12/19
Much better than we expected for the price, has done everything we wanted it to and more, although...
Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.
Pros
Excellent value for money!
Very easy to transfer files, just drag and drop.
Quick and easy to access unattended machines.
Secure with multiple password layers.
Once deployment is set up, it's quickly scalable.
Concurrent user pricing model is much better than per user.
Customer support is always available and helpful via online chat.
Cons
Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview.
Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands.
There is no easy way to transfer existing ISL clients from one support provider to another.
Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del).
Product names are a little confusing, which version do users/customers need to install?
No easy customisation options with company logos etc.
Reasons for Choosing ISL Light
Cost for a growing business was too high with other competitors.Reasons for Switching to ISL Light
Unlimited unattended clients. Concurrent user pricing model. Value for money.Response from ISL Online
Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Easy to use, it just works.
Reviewed on 2024/05/07
Having used ISL for 10+ years i can say it has been great to use everyday. It's very easy and it...
Having used ISL for 10+ years i can say it has been great to use everyday. It's very easy and it just works everytime.
Pros
It is very easy to use on both computers and mobile devices.
Cons
The reporting of end device hardward and software could be better. A simple report to view all devices or groups of devices in one place.
Response from ISL Online
Mark, thank you for your review! It's great to hear that ISL Online has been serving you well for 10 years! Thank you for your continued trust and support.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Robust, reliable and worth every penny
Reviewed on 2024/08/19
The product is robust and reliable and although I have tried competitors free versions, I know that...
The product is robust and reliable and although I have tried competitors free versions, I know that it is well worth paying for.
Pros
It is easy for my users to setup and connect with me, especially my mum who likes to complicate things.
Cons
The icons for transferring files between computers I often click the wrong one. A minor issue.
Response from ISL Online
Andrew, thank you foe sharing your valuable feedback!
Regarding the icons, we’re not entirely sure what you mean. We encourage you to reach out to our live chat or send us an email at [email protected]. We’d love to hear more details about the issue so we can better understand it and work on improving the user experience.
- Industry: Computer & Network Security
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ISL The best remote support tool.
Reviewed on 2023/12/19
Its my most important support tool, gives me fast remote access to all my exisiting end users and...
Its my most important support tool, gives me fast remote access to all my exisiting end users and any new ones too.
Pros
It is fast, reliable and great value investment for my business, i could not operate without, have tried many other remote support and remote access tools this offered the best performance and value for money
Cons
To date i am yet to find any fault or issues with ISL, i am very happy with the product
Response from ISL Online
Stuart, thank you for sharing your valuable experience with ISL Online! We're delighted to hear that you find the ISL remote desktop software to be an excellent tool for remote access and support!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exceptional solutions for remote support and managemet
Reviewed on 2023/12/19
I am very pleased with the product. I have used it for 4 years now with wonderful success.
I am very pleased with the product. I have used it for 4 years now with wonderful success.
Pros
Speed, ease of access, ease of deployment.
Cons
Apple Device remote support is very difficult to implement and walk clients through.
Reasons for Choosing ISL Light
Security issues with Join.me. Frequent disconnects.Switched From
Join.MeReasons for Switching to ISL Light
Simplicity and cost were the primary factors for choice.Response from ISL Online
Kyle, thank you for your feedback. We're glad to hear that ISL Online lived up to your expectations!
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thanks ISL LITE!
Reviewed on 2023/12/19
Pros
Ease of deployment and use, great product indeed!
Cons
Not much, good product. Enhoy using it and the team support us really well!
Response from ISL Online
Mathew, we value your input!
- Industry: Architecture & Planning
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Does the job
Reviewed on 2023/12/19
Moved away from one of the leading platforms, some features are better others not quite there....
Moved away from one of the leading platforms, some features are better others not quite there. Overall the platform is fine and allows us to conduct remote support well.
Pros
Customer service and support. Keen to engage and help. Simple pricing.
Cons
File sharing could be improved. Quality of connection sometimes lags.
Response from ISL Online
Alexandre, thank you for your feedback!
In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ISL Online solution for remote access is the best one stop shop
Reviewed on 2023/08/23
From day one sign up to the trial and then signing up the experience has been fantastic, sales and...
From day one sign up to the trial and then signing up the experience has been fantastic, sales and support are more than helpful.
Pros
The software just works and is quick to connect plus has very rapid deployment options with great documentation on how to do this. Support is also rapid and some of the best I have ever experienced.
Cons
A few more options to be able to set customisation from the web gui would be nice but not detrimental.
Response from ISL Online
Aaron thanks a lot for your feedback!
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product
Reviewed on 2023/12/18
Pros
Reasonably priced product and works very well
Cons
Lack of immediate prompt for admin rights
Having to switch into restart mode to get back on after restart
Alternatives Considered
SplashtopReasons for Choosing ISL Light
TeamViewer have been hiking their prices by an unreasonable amount year on year to the point where it became unaffordable.Switched From
TeamViewer RemoteReasons for Switching to ISL Light
We tested both products and preferred ISL.- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Good Value
Reviewed on 2023/12/22
Pros
Works ok on my phone allowing me emergency access even when out.
Cons
multiple sessions for the same user would be good
Response from ISL Online
David, thank you for sharing your experience!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy and quick to use
Reviewed on 2023/12/19
Pros
We switched from using Teamviewer to ISL and it was very easy to pick up and start using daily. The software meets all of our requirements and helps us delivering remote support to clients. The software is easy to install on client machines and the groups/clients menu is very useful.
Cons
The groups/clients list could do with some more options for sorting clients, e.g. sorting by IP address or sorting by 'last online'.
Response from ISL Online
Carl, thank you for sharing your thoughts with us. We're glad that ISL Online has met your expectations!
- Industry: Program Development
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An easy remote tool to use
Reviewed on 2024/10/15
Pros
Ease of use connecting clients - I help many customers every day. It is good that both can use the keyboard and mouse.
Cons
The remote control of iPad is not working after at few minutes of use.
Response from ISL Online
Lars Henrik, thank you for your feedback!
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great system at a great price
Reviewed on 2023/12/19
When we first starting using it, I was a one man IT support function with a need to support remote...
When we first starting using it, I was a one man IT support function with a need to support remote users all over the country. After looking at the wide range of product available, ISL Light provided the functionality I needed at the right price.
Pros
Very easy to install and use. Provides a secure and robust way of accessing remote pc's
Cons
Nothing I can think about - it is a very good system
Response from ISL Online
Hi Richard, thank you for your feedback, we are happy to read that ISL Online is helping you with your work.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Remote Access Using ISL Light
Reviewed on 2024/02/15
Excellent, i can not operate without ISL LIght. This is key to my business and enables me to easily...
Excellent, i can not operate without ISL LIght. This is key to my business and enables me to easily provide remote support to my Clients.
Pros
ISL Light is very easy to setup and use. My Clients have very little difficulty in allowing me to gain control of their screens. Now that i can access multiple screens at the same time i can be more productive and keep on top of my work load.
Cons
Nothing, ISL LIght does evething i nedd to run my business.
Response from ISL Online
Hi Jason, thank you for your feedback, we are happy to read that ISL Online is helping you with your work.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Long term user
Reviewed on 2023/10/19
Pros
Connection using the AlwaysOn setup is excellent and very quick to establish a connection to a remote PC.
Cons
On demand client setup could do with some prompts on the administrators end to describe what the user might be seeing. Often a user will start to read out a security warning and ask what to do so would be good to know what these might be as they seem to differ slightly, maybe from browser to browser.Initial setup to connec to a Mac is tricky and seems to involve changing system settings for screen recording. A quick link to help for this would be useful when establising a connection to save time.
Response from ISL Online
Hi Paul, thanks for your feedback.
Security warnings on macOS are due to Gatekeeper. Applications installed outside the App Store must now be notarized by Apple to launch seamlessly. Currently, ISL Network Start is notarized, which means that any ISL Online application downloaded through Network Start is trusted by Gatekeeper. If an ISL Online product is downloaded directly (we recommend using Network Start), Gatekeeper will prevent it from running.
We recommend users to join the session via the "Join page" to avoid such warnings: https://help.islonline.com/19201/161763#macos-5
To start the ISL Light Client, two permissions must be added to enable a fully functional remote session. You'll be prompted to allow both permissions in your Mac's Security and Privacy settings in the "Accessibility" and "Screen Recording" sections.
See our guide on how to give the ISL Light Client the right permissions on computers running newer macOS versions - https://help.islonline.com/20159/1318907#application-permissions-3
We have also created a request ticket (REQ-7274) to make it easier for macOS users to enable the correct permissions.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
10 Years of never. Ring let down by ISL
Reviewed on 2023/12/19
ISL works along side our RMM giving us options and adhoc support when all else fails
ISL works along side our RMM giving us options and adhoc support when all else fails
Pros
It’s a secure single session tools. It’s really easy for clients to get connected!
Cons
Mac permissions are terrible, all remote access tools have the same challenges? But I wish there was a better way!
Response from ISL Online
Richard, we are glad to hear that ISL Online has been serving you for 10 years. Thanks for your trust and support!
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best remote suppport solution
Reviewed on 2023/12/20
I have been using this for about 20 years, its a perfect solution for the support side of my IT...
I have been using this for about 20 years, its a perfect solution for the support side of my IT business
Pros
It works and the support is second to none.
Cons
Nothing, it's as perfect as it can be. I don't see anything not to like.
Response from ISL Online
Stephen, thank you for sharing your experience! It's wonderful to hear that ISL Online has been serving you well 20 years! Thank you for your continued trust and support!
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software at a great price
Reviewed on 2023/08/31
Very positive. we have had zero issues with the software.
Very positive. we have had zero issues with the software.
Pros
We have been using ISL for over 12 years. The software was easy to deploy and when we set up a new machine we install it as part of the configuration process.
Cons
The only thing I dislike is the file transfers. It would be better if they labled each end with the computer name
Response from ISL Online
Hi Derek, thank you for your feedback, we will take it into consideration.
