ISL Light Reviews

Most important of course is that ISL Light delivers the goods when it's about remote support. I've looked at multiple other products (after deciding to leave Teamviewer) to find a solution that fits my requirements. One of them is remote support to individual Windows users on a virtual Windows Server. ISL Always On basically is the only product that could do this easily. Also many other products have different products (or subscriptions) for attended and unattended support. With ISL you get ISL Light (attended) and ISL Always On (unattended) and all for a very good price.

You only get one concurrent session with each licence. This might be just not as flexible as you would like. You can however add an option to allow multi-sessions. You have to pay a little extra though.
It would be nice to have a list of users that previously asked for support so you don't need a sessioncode to get connected. Than again it might be more secure this way.

Work's great for us - we have a link on our website for customers to use which takes them to a branded ISL page for them to enter the support code. Has the ability to take full admin access as well which is great for those locked down scenarios. The new iOS/Android option is fantastic for supporting mobile apps!

No real issues from our side - if our help desk staff were able to easily see who is using the sessions that would help us. (Occasionally someone might leave a session open which uses a license)

Easy to access many computers from one console.

When you add computer it's hard to tag computer.

In 2011 we were looking for a solution which was able to run on on own server. Finally, after comparing existing solutions (also from price perspective) we started with ISL Light.Since then we experience a good and stable solution, which is regularly updated and maintained. The software is running without issues and is just doing what we expect from it - helping us in remote support, working from home (also via RDP) and my favorite aspect -> installed in my own environment.

The admin area to update and maintenance the software could be a little bit more modern, but finally everything is reachable and working.

Unattended and on demand support have easy start of sessions or setting up access + other features, all for reasonable price.
Being able to see or even control mobile devices is a great benefit.

Connecting to Macs would be nice to get some notice that the customer needs to set their privacy settings instead of black screen and have a button to to retry viewing screen once the customer allows in their privacy settings (currently can stop screen sharing and start sharing again which usually works or start a new session but could be simplier)

I can convenient access and remote support all users and devices within the business. I can use this from any location with Internet access, and feel secure knowing I'll be able to get to a machine whether unattended, or through user authorisation.

I'd like more mobile support features. This looks to be in development.

Software just works - never experienced any downtime with this product and the ad-hoc functionality is great - go here put in session code and run and I'm in - so easy!

It can be a bit of pain on MacOS... mainly due to Apple's restrictions, I don't know how Teamviewer get around this - but it would be good if ISL could match them here too

Remote restarts are really good, we use when quick assist does not work on the client machine and being able to log into the admin account remotely is a life saver

Session codes being 8 digits is a bit of a pain sometimes, I think a 6 digit code is good enough.

Price is pretty good, I swap from Logmein to this product and never looked back. Logmein was over 3k and they refused to budge so took up with ISL instead.

Not come across any show stoppers as yet with this product

Using the self hosted you get all of the features that competing software charges double yearly vs the cost of purchase.

The webinar function does not work properly. I would very much like to use this but it has not been maintained to deal with new security restrictions at the OS level.

Integration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

Working with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client.

The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

Relatively easy to use and does all that I need as far as cutomer support is concerned

It is not always that easy to get a client to actually install it - not helped by the browsers constantly changing the download location. Neither is it helped whan asking a client what browser are you using - usual answer os google.

It's easy to use. We at the customer support department can create a list of our customers' computers and remotely connect whenever needed. It's also easy to use from the other side that we just send a link or tell a code to join the session. We like that you can have more simultaneous sessions and invite another operator to join you if needed.

Sometimes when there are more desktops or higher resolution, the remote desktop could be harder to read.

ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

This software is perfect fot Remote IT support and IT services, plus having it on premise makes it feel more reliable.

In some scenarios, it can be difficult for a remote user using MacOS to enable all the necessary privacy policies to make the software work.

Comprehensive product for remote support.
Developed - maintained - and runs in EU.
Easy to instruct users to install on client computers.

We would like to have access to a reseller portal

Always on option, easy to use, grouping customers...

it would be good feature if the remote computer does not go to sleep during the session

Always works correctly.
We can almost always connect with customers.

The time it takes to connect could be improved

On prem installation, easy to use and full-featured

Integration with Solarwinds Remote Management is highly desired

Reliability, secure, fast, professional branding, easy to use

Occasionally issues with copy and pasting, file transfer is confusing to use, remote logging in to Macs is confusing for user on the other end

To be able to log in remotely without manual inteference from the client.

Support reacts with knowledge and content. (no auto-message nonsense)

The mobile app to give emergency support from a tablet/phone

With mac clients there is no easy way to run the software from the desktop with an icon.

Your client needs to download the software, run it and give consent, accept a securitywarning etc.. before you can actually take control of the remote PC / Mac

Restart and resume is essential for our help desk and it works really smoothly.

Overall the product does everything we need it to, our only main issue would be the cost. We'd like more available licenses for our team for the amount we pay. But it is comparable to other products.

Main advantage for us is on-prem installation. We have very long sessions with technical support and buying per use was out of question. At the time, when we bought Isl Online (15+ years ago), no other option was available, so decision for own hosting was easy.
The only other option at that time was german Net-Viewer, which was much more costly. Since then, we use it constantly. Reliable, easy to use, constantly developed.

From admin point od view, there was some work and studying needed for on-prem installation. Confproxy (on-prem server software) configuration is quite challenging, options often poorly explained.
From user's view, not much, really. We are so used to it, it is hard to pinpoint any imperfections.

The ability to "look over the shoulder" of the individual being trained and also show your own screen and indicate things on their screen - a perfect remote training tool.

The ability to copy a link to a session and paste this into an email sent from your own email address would be good.