HelloID Reviews
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17 Reviews
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic software for Identity and Access Management
Reviewed on 2019/08/07
Pros
The thing we like the most is that this software is so easy to use. You don't need to be a specialist in Identity and Access Management solutions to understand the software and configure it. But even if you cannot find a specific setting, you can always call Tools4ever. Their support is great!
Cons
The thing we liked the lest about this software is that we missed some functionality at the beginning. This problem consisted off some connectors with certain products we wanted to provision to. By example TOPdesk. The good thing is that this problem is now solved.
Alternatives Considered
OktaReasons for Switching to HelloID
- Industry: Primary/Secondary Education
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HelloID is an excellent choice for student and staff portal in the K12 market
Reviewed on 2020/11/12
HelloID was a great fit into our Digital Ecosystem and gave our students and staff a one stop place...
HelloID was a great fit into our Digital Ecosystem and gave our students and staff a one stop place to go to get logged into their apps without having to remember links or enter user names and passwords for multiple sites.
Pros
What I like most about HelloID is the ability to customize it to fit our needs. They are able to work with almost any platform for Single Sign On and can customize the data sent to ensure the integration works correctly. Their support has always been great, we have always received quick responses and any issue we have has been solved expediently.
Cons
There is always room to grow in adding more third party platforms and having templates for them to make adding a new app faster.
- Industry: Computer & Network Security
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Hello ID - Works well, great customer support when it is needed
Reviewed on 2020/11/12
I have found that when I have any issues with HelloID, or even ones that might not be HelloID...
I have found that when I have any issues with HelloID, or even ones that might not be HelloID related, the HelloID team is quick to help. They are helpful in figuring out what might be causing my issue even if it isn't caused by HelloID. They don't just leave you hanging.
Pros
It makes life easier for our students and staff. They don't have to remember so many passwords. They only have to login at one place.
Cons
I wish that credentials would automatically update in all places, but I understand why they have to be manually updated in certain ones. I do not believe that is Hello ID's fault. If there was a way to fix this, it would be fantastic though!
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A true Single Sign-On!
Reviewed on 2020/11/12
Pros
What drew us from using HelloID is its capability to do SAML integration that works with the applications that our organization predominantly uses. It also makes the user experience seamless as the Azure AD login that they use to sign-in to their school-issued devices automatically logs them into their Hello ID through Microsoft oauth. Making HelloID as the homepage for all of our browsers automatically takes them to their dashboard which they use as a springboard to all the applications in our organization -- this is the true definition of an SSO!
Cons
Their support was lackluster at the beginning since we were an early adopter of this product. But I noticed a significant improvement in customer support overtime. I just hope that Tools4ever start to integrate with more educational applications!
- Industry: Government Relations
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Flexible Solution For Application Management, And Facilitated Centralization Of Our IAM
Reviewed on 2019/09/17
This solution helped us with centralizing our IAM. It was spread out over many places. Now we can...
This solution helped us with centralizing our IAM. It was spread out over many places. Now we can easily control who has access to which client or client application. The fact that our employees can ask for temporary access to an application prevents unnecessary access and adds to the security of the environment.
Pros
The most valuable feature of this solution is the ability to use provisioning. In this way, flows can be created where users can ask for access, and other users can approve or deny it. Next, people can ask for temporary access to applications, which is very useful. For example, when giving support and its needed to take a look into the client application. In that case, you only want access for that moment.
Cons
We use HelloID for ourselves and clients, so we need to manage a lot of client environments at once. Functionality to manage this situation is not yet available. When something needs to be changed with the sign-on policies, we have to apply this manually to every client environment that we have.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HelloID Service Automation & Access Management
Reviewed on 2019/08/14
We supply virtual workspaces for our customers. In order to be able to focus on new-business...
We supply virtual workspaces for our customers. In order to be able to focus on new-business instead of doing repetitive tasks we use HelloID Service Automation to fully give the user control of their own workspace. We minimize the support calls they make and we have to spend little to no time administering these environments. Also we use HelloID as the landing page for users so that they can access all their SAAS applications with Single Sign On.
Pros
Service Automation with limitless possibilities. Monthly updates. Very user-friendly. Access Management without having to hire a consultant.
Cons
That I didn't find out about it earlier.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
HelloID is awesome
Reviewed on 2019/08/30
Pros
This software allows our staff and students the ability to access the resources they need from anywhere, either on campus or at home without needing to remember the URL or their passwords for the sites.
Cons
I would like it become a complete package instead of a modular based product.
Alternatives Considered
OneLoginReasons for Switching to HelloID
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
School District SSO
Reviewed on 2020/11/12
HelloID is the district's Single Sign on software. It is used by all teachers, administrators, and...
HelloID is the district's Single Sign on software. It is used by all teachers, administrators, and students. We rarely have an issue; it has been smooth sailing since the implementation.
Pros
The customer service is amazing. Calls are answered quickly and the solutions offered work!
Cons
It would be helpful if teachers could print their students QR codes.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of Use
Reviewed on 2020/11/12
My job is to teach others how to use HelloID and not only is the product easy to use, it is easy to...
My job is to teach others how to use HelloID and not only is the product easy to use, it is easy to teach others how to use it too.
Pros
I love the fact that I can click on a site button on my HelloID dashboard and I am automatically logged in. What a timesaver!!! Plus, I do not have to remember all of my passwords. Yay!!!
Cons
I do not believe I have anything I don't like about this product.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
HelloID helps us with SSO to web applications
Reviewed on 2019/08/09
Pros
HelloID helps us with SSO to web applications. It supports different authentication methods witch makes it very flexibel such as microsoft AD, Azure AD etc. etc.
Cons
HelloID has not yet support for "native apps".
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SSO
Reviewed on 2020/11/12
Pros
The software is very easy to use and I am able to make changes these changes show up for the end user immediately with little to no wait time.
Cons
The waiting on added feature requests. That teachers are not able to print their own QR codes for their students.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Hello ID and SMS Systems
Reviewed on 2019/06/18
I no longer have to manually assign email addresses in student management system. It is now linked...
I no longer have to manually assign email addresses in student management system. It is now linked to our Active Directory
Pros
It is able to integrate with my student management system (PowerSchool)
Cons
The set up will take some time and you need to make sure that your data is good. It did force me to clean up a bunch of sloppy errors in my system.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Seamless Intergration
Reviewed on 2020/11/30
It has been great overall.
It has been great overall.
Pros
Easy of use for students. Has a great amount of documentation. Top tier customer support!
Cons
App compatibility including the technical aspect to get things working on the backend.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HBCSD Review
Reviewed on 2020/12/01
it has been good so far, I appreciate all the help from the on boarding team.
it has been good so far, I appreciate all the help from the on boarding team.
Pros
Easy to use, was able to roster the students/
Cons
I don't have any dislikes at the moment.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HelloID, awesome and easy.
Reviewed on 2020/11/11
Love it, awesome to use, and amazing team who helped us out.
Love it, awesome to use, and amazing team who helped us out.
Pros
Easy to use, and easy to teach people how to use it. Even our more tech illiterate users were able pick up on it quickly. The powershell scripts that are used in the background of the forms are beautiful. Live everything about this.
Cons
Some issues with downtime/slow responses. Most of which is fixed quickly, but it does cause some concern among the users.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
New Rollout for Hello ID
Reviewed on 2020/11/12
Our representative has worked very hard to install this in our environment. His customer service...
Our representative has worked very hard to install this in our environment. His customer service has been top notch!
Pros
This software makes it exceptionally easy for all of our students to log in to their devices. Self service password changing is a breeze
Cons
Every morning this software tends to be unresponsive about 9:40 AM. However, our rep has been notified and is looking into it.
- Industry: Primary/Secondary Education
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
HelloID for Schools
Reviewed on 2020/11/12
Pretty good solution with a good amount of options
Pretty good solution with a good amount of options
Pros
The automation is pretty good. The password management tools are very helpful for us.
Cons
Some parts were a little hard to implement due to limits in the API.
