They are a great company and have fantastic customer service. They have a core team who responds extremely quickly and are always willing to help. No matter the issue or question.
We migrated to the product after using a different CRM for over 10 years. Our main reason for the switch was due to the fact that IRIS is extremely focused on our industry. It allows for our company to pay agents much easier with their built in residual tool than before with our previous CRM.
They are a "newer" company which always comes with a few bugs and growing pains. However, because they are new, they are always looking for genuine feed back and will implement our suggestions more so than a company who has been around longer.