Molo Reviews

Molo is relatively easy to use, especially when training teammates who aren't necessarily computer saavy. The controls are intuitive and the visual layout makes navigating easy.

There are still a few bugs, but nearly all of them have workarounds. The molo team is constantly pushing out updates which continually improves the product.

I have used many Marina Management Systems in my life and Molo is one of the easiest to pickup and run with. Very user friendly, easy to navigate and the UI is very modern looking and helps new & experience users really capture the productivity and efficiency of running their Marina. Most marina's do not have a mass e-mail statement and have to do it by hand. Not to mention the ability to run autopay for cards and ACH transactions is such a huge time saver. Super easy account creation, and having the ability to text and communicate to your customer is ahead of the game. An added bonus is the integrations such as SpeedyDock & Snag-A-Slip. Definitely bringing it all together in one package.

There really isn't anything I can think of. Molo encapsulates all the right things to run a business.

I love having everything in one place, easily accessible, and it's very intuitive for new users.

It would be nice to have more customization access that did not require the company to perform things, such as category/subcategory management and more filters in reporting.

Molo is incredibly easy to use and train users on. The navigation makes it incredibly difficult to feel "lost" or stuck in any one screen.

While Molo is incredibly easy to use, there are certain features held by Molo team members that marina operators may not know are options without specifically asking for them. That being said, the Molo team is incredibly easy to work with and happy to accommodate any operational needs they can.

Its simple interface makes it adaptable to all users, regardless of their computer skills. I also love that Molo is constantly evolving with new features and functions, based on recommendations from real operators.

Some of the reporting and various screens within Molo are slow to load.
I dislike the micro deposit verification process for saving customer bank accounts.

Molo provides amazing support for their customers. The program is very versatile. We were able to set up most of the program in a way that works for our company.

We were very excited about the app but two of the main components that we need are not available on the app. The map and the calendar are very important to a boat hauling and storage business. Those features are not available on the app. The Calendar isn't mobile friendly. Your entries aren't visible at all in landscape mode (if you turn your phone sideways). The map

I really like that it's easy to use and stores all the things I need for a customer. I like that I can look up someone by different options, not just their name. I like that I can easily create a customer's account where I can go back and reference past work orders, vessel information and customer notes. I like that I can pull reports for customers whose accounts are past due. When it's the first of the month I like that I can send bulk emailed statements, and bulk print.

I least like the number of steps it takes to create a reservation with molo and the glitches that happen if you make a mistake during the process. If there was a way to shorten the steps it would save a lot of time on our end with reservation.

I love the work order system. The option to view and sort work orders on a Kanban board has really improved our ability to close out jobs in a timely manner. I also love the smart search features and the way that contacts and vessels are linked. The best part about Molo is the exceptional customer service. Their support team is very responsive and works with you to solve any problems that arise.

The cost has a little sticker shock. It's a lot of money for a small business. However, the amount of administrative time it saves and the amount of revenue it captures that might otherwise be lost makes it worth it for us.

Molo has made it extremely easy to detail the work we complete for our customers. They greatly appreciate the job templates we are able to create and make it a point to mention to us how much easier it has been for them to understand what is being done and the parts that are being used.

The only con I would have about Molo is that we can not currently "back date" invoices that are created, and that the app is still being developed! With that being said, Molo has great additions each month to the software system that always help with making things easier and more efficient and they are a fast building team.

Quality of the program, customer service, and training module

I do not have any cons for Molo at this time

The program is very user friendly when you do know what to select . I know for a fact I would be struggling if I didn't have [sensitive content hidden] to help me out. From big problems to the smallest ones he is able to walk me through the issues and ANY possible other outcomes . He gets back with me very fast, creates videos to show me the steps, I couldn't ask for a better person to help me out when dealing with thousands of dollars when it comes to billing. He makes my job easier.

If I didn't have [sensitive content hidden] to help me and explain things, this software would be very hard to learn and harder to teach to older marina staff.

Molo made it easy during the set up process and it was all done and functioning in a timely manner. It has made us much more efficient with our moorage bookings than the prior software we were using. The retail portion of Molo is very easy to use and we are able to run reports to show profit margins. The movement of vessels is very easy. The slip availability is easy to manage. Most reports are very good and helpful to gather information quickly.

The glitches we experience sometimes seem very one off and random. Something will work one minute and then seem to not work for a brief period. The invoices are not as easy to adjust as they could be when it comes to cancellations, issuing credit notes etc. It would be great if the inventory report also showed inventory increased and decreased. There are too many locations to add files on bookings. They can be added on the vessel, reservation or contact and not all link. There is a glitch when entering monthly moorage that does not commence on the 1st of the month. Would be nice if moorage could start on any day of the month and create invoices correctly. Would also be nice if reoccurring rates could be set up for monthly electricity.

We migrated from a 20+ years old Sage accounting system. Billing was flawed, reports were of little value. We are public agency within the City of Ventura, CA, Ventura Port District. Our marina is 100% commercial vessels only, primarily commercial fishing vessels. Many of our tenants are seasonal. Molo gave us total control of our marina assets and greatly improved our cash flow and profitability.

We essentially migrated from a labor-intensive manual system. There was a learning curve that took my team several months to fully grasp, but tech support has been phenomenal. A lot of features are geared towards typical recreational marinas. There are a couple of reports we are considering contracting for, but overall very satisfied.

I like the cloud software and easy access marina contacts / reports and POS Also the online slip and resource bookings are first class Love sending out invoices and then getting paid online or with a captured payment method POS mobile readers are great for gas dock sales Also Slip Contracts and Reservations invoices look great / first class

Unable to intergrate /export to Simply Accounting Software

The general usability, although when you dive into most aspects there are concerns related to most areas of Molo.

The inability to adjust rates, how often you have to cancel a booking due to system not supporting changes/modifications, and how often sending monthly invoices issues appear on the invoice due to system not adjusting for monthly changes.

The software has an ease of use, anyone can quickly learn how to use it. The workorder implemantation has improved organization and tracking jobs through completion and would be the best part of the software. The app set up is a great for employees to track time on jobs although it still needs imrpovements.

Integration was made difficult due to lack of support and cusotmer service. Time tracking for staff was a huge issue (inaccurate dates/time/hours) for us that was only recently improved after months of back and forth. The molo to QB integration is causing alot of backend issues and lack of support again makes it difficult to rectify. Many issues still ongoing where things are connected incorrectly. Changes in QB need to go through Molo CS team so they take a long time to complete. Reports could be improved. The Molo calendare is not available in the app so only staff at a computer have access to it.