Conversica Reviews

The ease of use, the ability to have our automated specialists take control of the cadences, and then all the information comes back to me.

Still using the product, and I like it. I am excited to get a familiar grip with the use and finding the easy ways to have a great hold on the product.

It helps me to elevate my departments productivity by automating items that would be impossible for me to do manually without sacrificing other areas of my day. It allows me to evaluate those who want to improve from those who do not so my calls are targeted instead of random. It makes my day just better overall!

Can be tough to manage all the contacts, emails, and behind the scenes data that generate all the automated out reach. In fact our company has a position dedicated to it, and most others (depending on market size) may need that as well.

Reaches out to hundreds/thousands of leads and only sends them back to us if there is potential for a sale, very customizable

Can sometimes reach out to people we don't want to bother, and doesn't followup responsibly in some situations

Conversica is a great way to have a personal approach with prospects without using employee bandwidth. Customers feel like they are talking to a real person, while the platform has the ability to cut through the noise and only send quality leads.

It can be off on the level of accurateness at times for the quality of leads it passes on.

Conversica has added a whole new element to our marketing toolbox. We use this artificial intelligence for discovering hot leads in what we thought were our cold leads. We’re able to let our sales team focus on the hot leads while we find then more!

The software at times can be cumbersome - such as customizing conversations - but the company is continuing to improve and add new features.

The thing I like most about Conversica is the 'set it, and forget it' functionality of it. Anytime a prospect responds, the email notification is simple. And if I need to respond accordingly, I can easily click the link in the email that directs me to the entire conversation. Life savor.

What I find frustrating is when you do not have admin access you lose out on access to features of the tool that make things much easier as the main user. It was not very clear initially how to find the titles of certain emails that were sent to prospects. Took some getting used to.

The concept was interesting. The software seemed to be a good idea and the system was easy enough to put in place.

Using Conversica seemed to make our sales staff even lazier than they were before implementing. There was also confusion between the phone operators, the sales team and the customers. For the money, we decided to drop using Conversica.

I love the flexibility and constant improvement and innovation of the product and it has allowed us to reach more leads than we ever have before with amazing results. Our AI assistant never sleeps and never takes break and I only need to feed them names. On top of it all their support staff and our CSM has been so wonderful to work with!

Can't think of anything. Everything we have asked of Conversica has been handled.

We had a ton of leads that our business development reps were not getting responses to. Instead of wasting their time reaching out to these leads over and over again, we were able to put them into Conversica. The tool could reach out to as many leads in one week as 5 BDRs could in 2 months hitting the prospects multiple times.

There is a learning curve for the AI that requires the users to submit feedback in order for it to improve. It can be difficult to get the BDRs to do this.

Our AI rep never rests and never complains about anything. Having an AI Sales rep that can send out and respond to prospect's email is magic, she does most of the front work before getting a real rep to follow up - why would you not use Conversica? Easy set-up and config.

Nothing, only hard part is choosing a name for our AI rep.

Conversica helps uncover money that potentially would have been left on the table and it helps to speed up lead conversion time.

There is a lack of flexibility as far as default cadences for the outbound messages is concerned.. I wish we had more control over that. And there are some conversation types that are less useful than others.

Our install and onboarding experience has been excellent (thank you Kelsey!), and the results that we've seen have been very encouraging to date, with multiple closed opportunities that we would not have unearthed if not for Conversica.

I have no cons - it's not cheap, but its not expensive either.
It delivers sales, so any cost is being offset by new revenue.