Gong.io Reviews

Overall the thing I like most about Gong is how easy it is to review my recorded meetings and know exactly when I speak or the client speaks. The analytics is great! The ease of the integration is zoom is also really good.

Nothing to add to this section..........

Call record, call grading, etc. Call recording is most helpful for me as I often am unable to take notes in real time, so I listen to my calls afterwards and can take the proper notes, document action items, follow ups, etc.

I really can't think of anything! I personally use Gong.io most commonly for call recordings

In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call.

This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price.

Ease of use, salesforce integration, great brand and strong product innovation.

Sometimes our dialing software doesn't get tracked in Gong from other applications. This is an integration piece.

I love being able to record my calls and review the audio or transcript to ensure I'm picking up all the important information on the calls

I haven't really found anything I don't like. There is a process to learn all of the functionality. I think the thing I like least is I don't yet know how to fully take advantage of all its' features.

Gong.io gives amazing insights that allows call coaching to be very specific for where a rep needs help the most without the manager having to listen to calls in their entirety.

Some things aren't very customizable and so I have to work around some things (like date windows for finding calls)

I've used Gong in various roles, from Sales to Marketing and have always found it incredibly helpful. Back when I was in Sales I used it for call recording and then later to listen back for training purposes. Now, in marketing I use it to record case study calls with clients. I can then get transcripts from the call that are easy to write up. Much better/more accurate transcriptions than other softwares as well.

It can be glitchy. Added the add-on to my outlook to send a Gong invite with any zoom invites and it works sporadically.

As an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Gong is my insurance policy when my notes don't capture everything and I need to relisten to a call before the next stage meeting. Gong gives me insight into the quality of a conversation based on the metrics it provides (how long did I spend talking in comparison to the prospect? What does that say about the pitch, or this customer fit?) Gong is also invaluable to our new team members (across many teams, not just sales) who want to get exposed to customer and prospect conversations fast, and on-demand. The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments. The call transcript search is handy when I want to find a specific thing I remember discussing on a call. I like that Gong provides industry benchmarks for the metrics it measures.

Having Gong has made me a little bit more of a careless notetaker, because I know Gong is my insurance policy. At times this has burned me if some Zoom difficulty means the call doesn't get properly recorded because the Gong bot didn't get invited. If there are better categorization methods for calls, our team isn't using them. But it may be helpful to be able to quickly designate calls by type (prospect vs current customer) and use case / vertical (eCommerce vs SaaS for example). Salesforce data is pulled into Gong so maybe there's a way we just aren't utilizing.

I've been extremely happy with the ease of use of Gong.Io! It's fantastic!

It's a perfect tool for what I had to use it for, it's been fantastic. No Complaints

- Recording of demos- Sales Coaching- AI it uses to forecast revenue- Integrations

It's a little bit expensive for everything it do. Other than that, it's perfect

I love the ease of use for this product. I can easily record calls and share them internally or externally.

No cons at this time. The product meets all of my requirements for call recording. I love the ease of use and the ability to share calls with my team.

Gong helps us constantly improve! What I like most is being able to have all of our team's calls analyzed for key metrics like engagement, talk ratio, and the AI driven feedback. This enables us to easily review so we can quickly share feedback, score calls, help our team take more action. It's very user friendly.

There's not much I would add here, because the Gong team is always adding new features and using data to think about what sales teams can truly benefit from. They just recently opened up the Gong community which is something I've been waiting for!

Allows our team to easily share specifics, we have complex sales cycles that are technical in nature. Gong allows us to record discovery sessions and then share internally with other resources that need to be brought in - really ensures nothing slips through the cracks.

We have yet to find a solution to cutting up clips from several calls and putting them together for training purposes. Might be that we have yet to find the time to discover that feature.

*Call Recording *Call Script*Deal Analysis*Track deal engagement*Activity Analysis

Nothing as of now but I think I still need to understand how can we go for personalised coaching

Gong gives you the ability to empower salespeople to be more efficient, master their calls, self evaluate their performance, and create archives of masterful calls.

Sometimes the software won't join a scheduled call via Calendly, but can likely be solved with better integrations.

Recommendations for improvement (talk ratio, longest monologue, etc).
Really helped me improve in these key areas.

Nothing I can think of. I get a lot of value from using this daily.

It's so important to identify your prospects needs, but it can be difficult to absorb everything they are relaying. Having access to a tool like gong, gives me the ability to revisit my calls, dissect my prospect's responses and identify their needs. Gong makes this easier by filtering by keyword, offering graphs so you can click into specific parts of each call, compiles key words used throughout and gives my co-workers a place to listen and make suggestions.

I haven't found anything negative when using gong.

Gong is awesome! It allows every call to be recorded, analyzed and sent to the correct people. Gong allows managers to make comments on specific parts of the calls, speed up or slow down the pace and send feedback to the reps. One of the coolest parts about Gong is how the platform analyzes each call, letting the manager and caller know how much he/she talks compared to the customer/prospect, what topics were discussed, and even what words you are repeating many times.

I think that the only thing that could be considered negative about Gong is that anyone at your company can listen to the call/recording

In my opinion, this product is KEY for success in sales. I enjoy listening back to my sales calls in order to analyze and better myself. I also find the deals feature incredibly useful as it helps me keep track of my pipeline. Overall, 5* product and would recommend to any organization.

At first, I did find the software confusing to understand. However, this was partly due to how many features there are on the software so it just took a little while to get used to. Now, I fully understand all functions and use them daily.

I like that it'll provide a forecasting and agent development plan

Could not think of any because it has everything we need as an organization