Always improving, top notch support, and great for the price.
It does everything we need, and is cloud based which is fantastic. Integrates with the other systems we need it to as well.
Wish it was a bit faster, and a bit more "web 2.0" in that there are a lot of clicks needed to get to certain places. A little unintuitive at times, but it is always getting better.
Ekos is a constantly evolving, growing, and improving software that only gets better. I can't recommend them enough.
Their customer support is quick, friendly, and helpful (despite what others have said on this page). The features are never ending, therefore it may take a person quite some time to learn. Don't fret. I've been using the software daily for over 2 1/2 years and I'm still learning things. Anytime I have an issue, I just reach out to their support staff who returns my email in an hour or less typically. The best way to get a valuable response is to thoroughly describe your question or issue and include screen shots. They will almost always be able to figure out the issue immediately.
Because the software is constantly evolving and improving there can be some bugs that are challenging to work around. These issues can easily be solved by contacting Ekos Support, however.
We are looking for a new platform.
Pass. I would say the price, but you get what you pay for.
We have had a very similar experience as executive. Their "customer service" is just a forum with a webinar sprinkled in. We asked for a "bootcamp" style run through to which we got no response. We recently upgraded to their "new" ekos and found that we made a grave mistake. Yes we did ask for them to wipe ekos clean to start fresh. Yes they did tell us what that would get rid of. So we exported the files. We got the email that we were upgraded and ready to go Friday morning. When we went to get things ready for taxes that Sunday, 2 days later, we realized that our invoices didn't export properly. So we called first thing Monday morning to see if they could help. Turns out they only keep back ups for 2 days. When I spoke with "customer service" they just kept saying, we told you what would happen, we said everything would be gone, you shouldn't have relied on us for a back up. I knew everything would be gone. I didn't PLAN on relying on them for a back up. That's why its called a back up. We weren't relying on a back up, we weren't planning to use a back up. Back ups are created for when things go wrong. Something went wrong, and the next business day, we asked for help. Their "customer service" said that it was basically our fault and they aren't responsible for helping us recover that data. That data was all of our info to fill out for state and federal taxes. They deleted it after 2 days on a Sunday. Sign up at your own risk.
EKOS - The only software of its kind!
EKOS is an industry specific software that provides all the features you need while operating a brewing company. It covers everything to monitor and execute backend operations from the production of your product, packaging, sales, distribution.
My role as a Sales Rep with the brewery has been streamlined with this software. I can fulfill sales orders from my mobile device using the EKOS app, or from my laptop, making anywhere in the world my mobile sales office. EKOS provides up to date inventory of products, so sales are not made unless the product is available. The software also provides me with a view of our production facility, so I can inform my customers on what we are currently working on and what till be available soon.
This software is the heart beat of our brewery, helping us run a smooth operation everyday.
The software sometimes has a quirks, they are usually minor and can be figured out, but none the less it does have it moments. The EKOS app needs some improvement for smoother operation in the field, desktop version runs much more smooth.
Unmatched customer service
I would highly recommend Ekos to any current brewery or winery. It is the perfect platform to integrate and track every aspect of your business.
Ekos has a very friendly user interface. This allows it to be introduced and taught easily to anyone on your team. They strive in customer support and functionality.
The Functionality of multiple price lists.
Inventory levels are viewed easily - beer that's in the tanks.
Brings everything to one place! Very helpful for all departments
Would like to customize it a bit more for our needs. We have a taphouse attached which we give product to. Also customizing reports - wish that was a little easier.
Customizing a customer tracking report would be nice.
Definitely recommend it
The Ekos is a really good tool and whenever I had a question, the help desk team was always very prompt and professional to deal with, really recommend it!
The overall ability to keep track of inventory from receiving raw ingredients, to batch production to final product, and also the ability to sync with our accounting system
There isn't anything that I don't like about Ekos.
This software makes my day to day so easy and fast! It ensures that we have the proper amount of kegs for our deliveries for the day as well as easily manages our inventory and even integrates with Quickbooks to allow us to easily invoice!
At times there can be a few bugs, but the customer service team is so helpful and always makes sure that you know exactly how to fix a problem and they continue to help you the entire way through!