TutorCruncher Reviews

This software is fantastic for documenting tutoring sessions and keeping track of payments from clients and to tutors. If they roll out the UK features of split disbursement and lower credit card fees using a native payment within the app to the US it will be even better.

The API and API support is also excellent

The calendar synch is one-way and delayed. That may not be a big deal for a brick-and-mortar tutoring business using employed tutors. However for my use case (100% virtual tutoring using independent tutors using different calendars and meeting software) the lack of an effective calendar synch means many of the scheduling and availability "features" are actually in the way and confusing to clients. We can only use tutor cruncher on the "backside" of the appointment to document and charge. As an example of a feature that is desperately needed, the availability needs to be able to automatically update when a tutor schedules something on their personal calendar (similar to Google Calendar appointments). As it stands a tutor would need to constantly manage their tutor cruncher availability. It just isn't worth it for tutors who are doing this part time.

Another issue is that there is currently no way to have fields that only a tutor sees but are uneditable for the tutor. I would love to communicate various poliies and information to turtors inside their TutorCrucnher accounts, but tutro custom fields are editable by the tutor. Seems like a a relatively simple function to no include.

Simplicity, easy to find info, automation, integration with other software

I wish I could choose more than just paying client to receive some info I send out.

TutorCruncher is a robust platform with a primary focus of supporting tutoring businesses in the UK. Although our business is located in the US, the platform still does a great job with managing some of the basics. With TutorCruncher, you can offer private and group classes online or in person. You can also automate sending out links (using 3rd part conferencing platforms) for upcoming sessions. You can easily bill your clients and tally up payments for tutors and trainers.

TutorCruncher has made it very very apparent that they are focused on increasing revenue. With several of their last updates, you can see that additional charges are going to be added. For example, you can white label the platform, but you have to pay $100 a month for the domain and now they want another $100 to utilize custom CSS... Really???? And the problem is that it is not intuitive whitelabeling.. .you need a coder to get this set up and continue to maintain for you.
The next part that has been a massive fail is their attempt to offer a video platform with recorded sessions for students. Their system has been slow, buggy and more expensive than other proven technologies... Instead, they should focus on ALLOWING their integrated video platforms to easy share video recording access... THat would be a huge win for their customers.
Everything that is added is based on the UK, so they add new features that really are relevant to the tax system in the UK. (from billing and payment perspective)
Now they are thinking about adding in an LMS... Personally this is too little too late. With so many robust LMS options out there and with the poor quality from their launch of their video platform, I feel they are putting their efforts in new ways to generate revenue rather than improving the clunky experience of their current platform.
Customer service is poor. If I ever have an issue, I am either told it is a feature that is coming, but never does, or that I need a developer to figure it out.

I love the transpareny on what is and is not possible. There's too much overpromising in the software space. What it can do, it does the best.

There are some functions, like auto compatibility to outside websites that we have been able to manage through third party vendors, but it would be better if everything was in house.

The synchronisation of the lessons, students and clients to invoicing and scheduling.

The flexibility to handle smaller businesses. There is a lot of extra settings I had to turn off and do not use that would only benefit me if I were a bigger team or business.

Once set up and you have got your head around all the functionality the basic day to day processes are very simple. You get great weekly analytics summaries of how the business is progressing (although a monthly summary email would be also really useful!) and the invoicing system works well for tutors and parents.

Some of the analytics on the dashboard could be more detailed. I would like the option to view turnover and profit figures inclusive of the Stripe fees. Plus the ability to clearly compare a certain period this year with last year's data to aid analysing business progress. (like Xero offers). Finally if there was a way to add a business forecasting feature to see how the business does against projections would also be really useful and save me time and expense having to do all this manually outside of the platform on spreadsheets.

Reminders and follow up. Scheduling. Customer reviews. Student reports.

Cannot use local credit card processing services.