--- description: Learn how Luma Health can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Luma Health Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Appointment Scheduling Software](/directory/316/appointments-scheduling/software) > [Luma Health](/software/115559/luma-health) # Luma Health Canonical: https://www.getapp.za.com/software/115559/luma-health Page: 1 / 5\ Next: [Next page](https://www.getapp.za.com/software/115559/luma-health?page=2) > Luma Health offers a patient success platform designed to help businesses unify and automate patient journeys for healthcare organizations. The platform provides a comprehensive suite of tools to streamline patient access, retention, referrals, scheduling, waitlist management, and feedback. It can be integrated with all major electronic health record (EHR) systems, enabling bidirectional data exchange and a seamless patient experience. > > Verdict: Rated **4.6/5** by 82 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Luma Health Reach attributed, referred, and new patients with tailored, EHR-integrated outreach and omni-channel self-scheduling (web, SMS, Google My Business profile, chatbot). Keep them coming back with intelligent reminders and appointment management, and bring in even more patients with feedback and reputation management. Remind patients to schedule or come in for appointments with customizable, EHR-integrated, automated messaging. Keep patients on the schedule with easy SMS cancellation, rescheduling, and smart waitlist offers. LumaBot self-service chatbot and digital call deflection functionality empowers patients to take next steps such as self-scheduling, requesting a prescription refill, or requesting details about appointments. Bi-directional intake forms and mobile check-in make appointment day easier for patients and save staff hundreds of hours per month scanning or transcribing paperwork. Integrate with existing population management system and EHR to send population-level outreach, direct patients to fill out PROs or participate in health management tasks, follow up with patients after discharge, and recall patients for follow-up visits. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 82 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Luma Health - **Location**: San Francisco, US - **Founded**: 2015 ## Commercial Context - **Pricing Details**: Please contact Luma Health for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, German, Italian, Korean, Polish, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Scheduling - Availability Management - Billing & Invoicing - Booking Management - Calendar Management - Calendar Sync - Call Reminders - Cancellation Management - Care Plan Management - Charting - Chat/Messaging - Check-in/Check-out - Claims Management - Claims Scrubbing ## Integrations (18 total) - AdvancedMD for Mental Health - Amazing Charts - Clarity Wave - CureMD - Epic - Full Slate - MEDITECH Expanse - MatrixCare Home Health & Hospice - Mindbody - NextGen Office - Nextech EHR & PM - NueMD - Oracle Health EHR - Tebra - Valant EHR Suite ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Appointment Scheduling Software](https://www.getapp.za.com/directory/316/appointments-scheduling/software) ## Related Categories - [Appointment Scheduling Software](https://www.getapp.za.com/directory/316/appointments-scheduling/software) - [Appointment Reminder Software](https://www.getapp.za.com/directory/1095/appointment-reminder/software) - [Patient Engagement Software](https://www.getapp.za.com/directory/1359/patient-engagement/software) - [Remote Patient Monitoring Software](https://www.getapp.za.com/directory/1739/remote-patient-monitoring/software) - [Medical Billing Software](https://www.getapp.za.com/directory/64/medical-billing/software) ## Alternatives 1. [Vagaro](https://www.getapp.za.com/software/103275/vagaro) — 4.7/5 (3630 reviews) 2. [Goldie](https://www.getapp.za.com/software/2061688/goldie) — 4.8/5 (1136 reviews) 3. [Doctoralia for Specialists](https://www.getapp.za.com/software/2058133/doctoralia-pro) — 4.7/5 (409 reviews) 4. [Carepatron](https://www.getapp.za.com/software/2048864/carepatron) — 4.4/5 (855 reviews) 5. [Acuity Scheduling](https://www.getapp.za.com/software/91169/acuity-scheduling) — 4.8/5 (5744 reviews) ## Reviews ### "Excellent Quality and User Friendly" — 5.0/5 > **Rosie** | *06 November 2019* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Our practice has used Luma since its launch. It is extremely user friendly and is of excellent quality. Lets not forget that their team is extremely helpful and always follow up. We wouldn't plan on changing services. Thanks Luma Team\! > > **Cons**: We have not came across any issues with Luma Health so we cannot say that there isn't a thing that we do not like. ----- ### "My Luma Health Review" — 4.0/5 > **Mohamed** | *19 April 2025* | Textiles | Recommendation rating: 9.0/10 > > **Pros**: "Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them." "There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price." > > **Cons**: "The fact that the team hid from us the lack of integration with our EMR until very late in the process." "We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts." > > I like all the functions and features that Luma Health has to offer\!\! It's incredibly user friendly, for both regular users \& administrators\!\! A++ Luma Health\!\! I have yet to experience any mishaps or hiccups\! Fingers Crossed\!\! ----- ### "Luma Health Lost its Way" — 2.0/5 > **Zeeshan** | *20 March 2023* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: Luma has been a great partner in solving a great deal of challenges we faced as practice however overtime it seems like they started divert their attention towards different goals with high internal turnout resulted in a negative customer experience. > > **Cons**: The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma's account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn't pay them upfront then they would drop us as a customer. > > Luma is trying to make the patient to practice connection easier. Which in most cases it delivers that for us. It helps with our productivity however it adds some issues as well. The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma's account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn't pay them upfront then they would drop us as a customer. ----- ### "Luma Health Experience" — 4.0/5 > **Rita** | *12 May 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: What I like about Luma Health is that you can schedule appointments through the app. More than often clients experience long wait times, with Luma Health you are able to get your appointments set up easily. > > **Cons**: I believe that this company lacks customer support. If you are having an issue you have to submit a ticket and wait for a reply. > > My overall experience was good I feel like this software has alot of potential. Scheduling appointments online is a great idea. ----- ### "EXCEPTIONAL HEALTHCARE EXPERIENCE" — 5.0/5 > **DITRICK** | *08 February 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: It's a user friendly and intuitive healthcare platform ever It is a responsive and knowledgeable team > > **Cons**: The speed of the website was somehow slow at my first time visiting on it > > Luma health empowers patients to take control of their health. Their user-friendly platform allows patients to easily schedule appointments, request medication refills, and communicate with their care team in real-time. The integration with our electronic health record (EHR) system has also been a game-changer, streamlining our workflow and reducing administrative tasks. What sets Luma Health apart is their commitment to patient-centric care. Their platform empowers patients to take control of their health by providing them with secure and easy access to their medical records, test results, and appointment history. This has not only enhanced patient satisfaction but also improved health outcomes. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.za.com/software/115559/luma-health?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/115559/luma-health) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data