Honestly, there is nothing not to like about SYNCrew other than not finding it sooner...
Working for a small company it is standard to wear many hats. When I started with this SF based plumbing company we had under ten employees. It's been four years now, we're at 41 employees and counting! This level of field growth requires a vast amount of office support. Unfortunately, our field crew grew but our office staff didn't! Being that we were once a small company (not long ago), we were stuck in our ways. The plumbers were filling out paper timesheets, I was chasing them down weekly for payroll and after that fiasco was said and done, I'd sit in front of my computer and try my best to translate the doctors (plumbers) writing and Spanglish that our lovely plumbers would submit and proceed to input 40+ timesheets manually into our system. This would take me at least six hours with no interruptions. With the growth of our company and increase in my responsibilities, it was impossible to continue down this path. We finally decided to make a change!
After researching various time tracking apps/software SYNCrew stood out to us. We asked for a meeting to learn more about the company and software. We were pleased to meet the owners who came out themselves. After getting a feel for the app and ensuring that it would blend seamlessly with our billing software we were excited to sign up. The SYNCrew team was extremely hands on the entire way through the set-up and onward. I found their level of customer service to be very old fashioned (I mean that in only the best way!) They go above and beyond which is extremely refreshing in today's "get you in, get you out" mentality. I've asked them on a couple occasions to add a feature in the app; their IT team has always found a way to make my requests reality!
Some of the most useful aspects of the app are the photos, we have already looked back on photos for location purposes as well as liability reasons, extremely valuable! The crew likes the "time" feature. They are able to look at their app and see where and how long they were working on any given day. Another useful feature is the notifications. We frequently work overtime but not all employees receive approval to do so. The app will notify the office to let us know who is still on the clock and going into overtime. At that point, we can get the guys to log-out or allow them to continue. I will also say the owner is extremely happy with the cost of the software, it is an amazing value!
Manage direct labor expense and track photos and notes.
In the office, we like that it shows us useful information instead of just a heap of data. For example, it tracks how much money we have spent on self-performed labor as each month goes by. This lets us see when a property is heading over budget and we can shift where we spend time or alert the owner that something happened - no more surprises!
Another example of this is the drive time report which shows what percent of time our team is spending doing billable work vs. driving or in the office. This lets us celebrate our most efficient employees and coach the others. It also lets our top managers see whether the techs are being routed efficiently or not.
Our team really likes how easy it is for the employees in the field to enter time, photos and notes.
We wish it integrated with our property management software. Without that, we have to sync it to Quickbooks (which it does sync with) and then do a manual push the other system.
Photo logging and time tracking for contruction projects
The ability to take photos in the field and show my construction progress photos or photos of areas that need attention. When I get back to the office I can then show the issues to management or technicians. Allows for better communication in the field and also the ability to see where my employees are spending time. Having an hourly budget tracking function makes it easy to track labor hours so I stay within my allocated budget.
The steps to clock in and out as management is tedious at times, especially on the go. I have the app open all day on my phone as I use it consistently, the battery on my phone takes a beaten from this. I have an extenal portable charger that makes it easier and less hectic. I use all functions more often than labor workers, as I consistently take photos and check in and out of different job sites! I am a full time user during the day.
They are a responsive team and quickly resolved questions we had during the start up.
SYNCrew asked good business questions to make sure we understood all the features of their app.
In addition to saving time and improving accuracy, our payroll personnel have found the conversion to SYNCrew to be smooth.
SYNCrew made it easy to set up and their customer service was responsive / very helpful.
Photo verification helped us support our 30+ crews 200+ employees and insure we scheduled / tracked them in an optimum manner.
The bilingual capability helped our employees who English is not their primary language use the app.
The management of photos from each employee verifying their location throughout each day can be cumbersome but we have worked through this.
It is extremely user friendly and it keeps track of everything from how much work is done on a job cost wise to how much a certain employee cost labor wise on a particular job plus keeping track of where everyone is at is extremely beneficial especially when you have many colleagues.
It is so user friendly and it keeps track of everyone and where they are at all times. You can check the photos taken on the job site which is also a great added bonus. The customer service is second to none and they never leave you without help should you need it.
That's a tough one because there's nothing to give out about. This app and all the guys behind this genius idea are amazing. It will be one of the best work decisions you will make.
We are really happy with SYNCrew. The software keeps track of all the job related info. Tracking time, photos and location info from our team in the field is so easy now.
I was so happy to find SYNCrew. Getting started was easy for me as the manager. Most importantly, the app was simple for my team to use. The app is also in Spanish which is really helpful for those speaking it as a first language. I appreciate how easy and fast it is to review time for payroll and run time sheets. A big surprise for us was how often we look back on our photos. You can search easily by team member, job etc.
so happy to say that there is no real con at this point.
Shorter time to process payroll, more information about work performed at our business.
Work capture(what really happened)
Photo capture (photos are worth a thousand words)
Photo escalation for serious problems
Functional growth (the product functionality is continuing to grow into the higher value tasks like work order creation)
There hasn't been an issue that was not user related - so I have no complaints other than I would like it to interface directly with quickbooks payroll.
Real-time budget tracking
Real-time workers location
location and presence of all your workers at any given moment
tracking budgets real time
real-time updates of project and workers onsite
clock-in/out tied to payroll for easier accounting
and many many more pros.
not used enough throughout among subcontractors and vendors for better real-time project tracking.
no separate admin dashboard for mobile app
- Real-time geo-tracking for cross-functional teams
- A map-enabled WO queue that guides team members through their day
- The capacity to upload custom WO-type templates that auto-prompt field operatives to collect specific kinds of data
- Responsive on call support for troubleshooting technical issues
- A user-friendly interface that conveniently consolidates project progress photos and project labor tracking data
- One should be able to attach DOC and PDF files to WOs (to my knowledge this feature is already being built)