Intermedia Unite

4.7 (184)
Write a Review!
All-in-one communications & collaboration tool

Overall rating

4.7 /5
(184)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.6/5
Customer Support
4.8/5

95%
recommended this app
Sort by

184 Reviews

Kevin Dominik
Kevin Dominik
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Outstanding Quality and Service

Reviewed on 2019/09/03

Out previous provider had considerably raised their price, thus we wanted to migrate to a new...

Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff.

Pros

The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.

Cons

The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features.

Heather
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service at a great price

Reviewed on 2022/10/11

Great service at a great price overall.

Great service at a great price overall.

Pros

Service does not get interrupted at all. The setup is so easy and the software is very easy to use!

Cons

there is nothing that i can say bad about this software.

Steven
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Software is ok

Reviewed on 2023/01/24

Pros

Interface is easy to understand. I have used Intermedia for years, but software for only a year or two.

Cons

It doesn't always properly track incoming and outgoing calls.

Nicole
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for Virtual Office

Reviewed on 2019/09/26

I no longer miss important calls and I get emails daily for voicemails

I no longer miss important calls and I get emails daily for voicemails

Pros

How mobile and convenient it is. Offers so many components beside a reliable phone service. I can be in and out of the office remotely!

Cons

Setup process was too long . Porting process took too long

Alternatives Considered

Viewpoint Spectrum

Reasons for Choosing Intermedia Unite

Previous provider was not reliable and efficient with internet signal. I missed too many calls on Ooma

Switched From

Ooma Office

Reasons for Switching to Intermedia Unite

Price and efficiency
karen
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Great phone system, horrible website

Reviewed on 2019/10/15

ugh

ugh

Pros

The phones work great, no problems working phone system, except the call history does not show up on the phone so you have to log in to the website to get a call history which is a real waste of time..

Cons

Logging in to the Intermedia website is ridiculously slow, especially in light of the fact that Intermedia is a large communications company. Getting a call history incoming and outgoing are two separate functions and not at all efficient uses of time. I have wasted many hours on Intermedia website needlessly.

Danny
Overall rating
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

NOT Phone orientated .... But it works

Reviewed on 2020/09/25

The phone works decently, but it seems as if they do not focus on phone calls as much as their...

The phone works decently, but it seems as if they do not focus on phone calls as much as their other services

Pros

Phone calls consistenrtly go through, good call qualities, good customer service

Cons

Recent calls dont show which calls were incoming and outgoing, no text threads, no option to switch to a direct number and make a call unless you go through the settings online change it and then try to make the call

Alternatives Considered

8x8 Work

Reasons for Choosing Intermedia Unite

Mightycall sucks so bad that I would rather lose $100 than give them $40

Switched From

MightyCall

Reasons for Switching to Intermedia Unite

And no reason in particular
Steven
Steven
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Small/Medium cloud services I have seen.

Reviewed on 2022/10/20

Great

Great

Pros

Month to Month contracting was a huge selling point although once you start using both Unite and the other Intermedia business tools you will never want to switch. I have been using SecuriSync, MS Exchange and MS Office from Intermedia for years and I don't see that changing.

Cons

Sometimes its hard to get the right person on the Support line but that's a problem with any service provider. other than that I cant think of anything I don't like.

Ryan
Ryan
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great VoIP system for your business

Reviewed on 2022/10/11

Pros

works great from one man locations to fully staffed locations. We love this product

Cons

I would really like to have a SMS API for our point of sale system like a twillo

Willie
Willie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2019/10/11

Intermedia Unite and the VOIP solution allows us to have the flexibility that our telecommunication...

Intermedia Unite and the VOIP solution allows us to have the flexibility that our telecommunication needs require.

Pros

The software is very useful because it doesn't require us to have physical phones in every singe area.

Cons

I have no complaints whatsoever about this product. I am totally satisfied.

Tara
Tara
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Phun and Phriendly Phone service!

Reviewed on 2019/09/05

So far, its been wonderful. While we had decent communication options in the past this service has...

So far, its been wonderful. While we had decent communication options in the past this service has been amazing overall!

Pros

The accessibility from outside the office and ease of use with other hardware.

Cons

Honestly, there is not anything that sticks out in my mind. Our office started when Intermedia was a bit new so we got to kind of learn and develop together.

Roger
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy To Use Efficient Systems For Busy People

Reviewed on 2023/03/03

I have to travel to multiple offices and the flexibility of the services to al most be in two...

I have to travel to multiple offices and the flexibility of the services to al most be in two places at once. It has really taken a lot worry out of servicing existing clients while travelling.

Pros

I like the fact that I can be in several different locations and have real access to clients. As well, I can access my messages in either voice or transcriptions over any device.

Cons

I really can't think of anything I don't like about the service.

Daniel
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Unite Platform Experience

Reviewed on 2023/01/24

Very good experience. As advertised

Very good experience. As advertised

Pros

Integration with the mobile app is the most convenient aspect of the unified product. Simple and straightforward

Cons

I would like an easier way to set a ring tone that helped differentiate between an intercom call and an outside caller

Alternatives Considered

MiVoice Business Solution

Reasons for Choosing Intermedia Unite

Trying to remove the possibility of hardware failure affecting the business and having more redundancy

Reasons for Switching to Intermedia Unite

Expense, convenience and ease of use
Elizabeth
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Customer Service is Top Notch

Reviewed on 2023/01/31

The Intermedia Unite system is generally easy to use and user friendly. When I was new to it and as...

The Intermedia Unite system is generally easy to use and user friendly. When I was new to it and as new questions came up with regards to using different functions, I reached out to tech support. The customer service by the Intermedia Unite customer service is top notch. The representatives have always been polite, knowledgeable, listen to my questions and have been efficient when helping me. Thankfully, due to their help, I haven't had any reasons to call back recently.

Pros

I appreciate the ability to use this system with an office phone, computer or with my cell phone. There is a lot of functionality and the interface takes a little getting used to but is generally easy.

Cons

The help online is ok but it could be more clear how to move through some of the screens to set up auto attendants and voicemails.

Daniel
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

CPA Office - Communication Equipment Review

Reviewed on 2023/01/19

Pros

off location storage and fax services hardware and software

Cons

All features are acceptable by Staffers, both Hardware and Software

Roy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Intermedia Unite switch over

Reviewed on 2023/01/25

Solved all of our remote working issues. HAve phones when the internet is down via cell tower.

Solved all of our remote working issues. HAve phones when the internet is down via cell tower.

Pros

Easy to use feature packed. Fairly easy setup. Solid and inexpensive

Cons

THis is tough there is not mucc we didnt like about the software. Would like morefunctionaly in the soft phone. Transfer buttons, voicemail.

Nicole
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dependent Phone System

Reviewed on 2023/01/24

Pros

The app is very helpful. I like how I can answer and make calls as if I am in the office.

Cons

Better phones.. mine are outdated. I would like the option of headsets also.

Robert
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best communications platform for small business

Reviewed on 2023/01/06

Able to communicate with employees and service providers with ease and reduced overall cost of...

Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the business and clients of the business. Highly recommended unified communications platform! Better than several other vendors I've used in the past!

Pros

Easy to use, reliable, and budget friendly.

Cons

Messaging could be improved. But it is not a significant aspect of our or my clients business.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Intermedia Unite with VoIP service is superb

Reviewed on 2022/09/12

Unite has enabled our team to stay in touch and fully functional even when we have to operate...

Unite has enabled our team to stay in touch and fully functional even when we have to operate remotely - no small feat for a tiny firm. From our initial outreach to Intermedia to setup and installation it was obvious staff at Intermedia know their product and were able to walk me through even the most complex task quickly and easily. Response to trouble tickets is quick if they can't solve an issue directly over the phone.

Pros

The software is flexible and easy to use but also powerful. It is easy to navigate and features are self-explanatory.

Cons

It can be a little obtrusive at times - would be nice if it had a quick "silence" or "sleep" mode - maybe located in the window title bar to prevent the app from interrupting calls or covering other windows.

Tim
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great functionality for team communication

Reviewed on 2022/10/20

Intermedia has steadily made improvements, and the product is very stable.

Intermedia has steadily made improvements, and the product is very stable.

Pros

Being able to communicate in multiple ways - chat, sending screen shots and files, phone calls, online meetings, recorded meetings.

Cons

I have no real problems with the software to complain about.

Jenni
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Intermedia Review

Reviewed on 2022/08/30

Since initial set up, we have had a great experience with UNITE. We use it for our office phone...

Since initial set up, we have had a great experience with UNITE. We use it for our office phone and fax.

Pros

Being able to download the Intermedia ap and use my mobile phone when out of the office to answer business calls has been a great feature.

Cons

The costumer service was great when we originally set up the account. However, setting up the voicemail for our office was difficult and took longer than I felt it should.

Bradford
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Make it official

Reviewed on 2019/08/05

We are solving the issues or backup, data retention, data availability and a host of issues with...

We are solving the issues or backup, data retention, data availability and a host of issues with archiving and medical industry security that is very important to our customers.

Pros

Since joining up with Intermedia, our product suite has multiplied as a result of the cloud services that are available to us. Our management tools for customers are first rate and we have the potential to continue growing based solely on the products and services provided by Intermedia. I believe this is the way for small MSPs to continue to provide services and partner with giant in cloud, data and communications expertise in the cloud. You cannot go wrong here.

Cons

We do not have any cons at this time as the software has been one of the best for what we need.

Eli
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very useful and friendly setup and use!

Reviewed on 2022/09/15

Great!

Great!

Pros

friendly clear layout, easy to use and enjoy.

Cons

We don't get to use all the products, Intermedia has so much to offer.

Joan
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Productive

Reviewed on 2023/01/06

I do know that if you need customer service, their service is impeccable.

I do know that if you need customer service, their service is impeccable.

Pros

Ease of use, functions, and the convenience of having more than one line.

Cons

If internet goes down your service goes down as well.

Katrena
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Storage

Reviewed on 2022/09/19

When I started working here I didn’t know intermedia existed until I had my own office phone. Then...

When I started working here I didn’t know intermedia existed until I had my own office phone. Then everything else came into play

Pros

That I’m able to log on any computer and gain accessing

Cons

All these questions I said nothing but that wasn’t good enough

Christian
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Intermedia Unite Review- 1 year later

Reviewed on 2022/12/21

Pros

I like that there is no minimum character count for each message and that you are able to answer calls either a mobile app or a computer app version.

Cons

I do not like that previous text message conversations are easily lost and the search feature for contact names is not accurate. Also, there is a limit of how many conversations you can view on your sms screen.