PatientNow Reviews

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266 Reviews
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
PatientNow, the ideal aesthetic suite
Reviewed on 2024/03/25
Pros
Seamless medical practice management with excellent electronic record keeping.
Cons
Not user friendly and issues with syncing with apple IOS.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Streamlined Software
Reviewed on 2023/06/19
Pretty good! Love all the functionality and treatment pathways! Setup is a bit difficult if you opt...
Pretty good! Love all the functionality and treatment pathways! Setup is a bit difficult if you opt to do it yoursef (I'd recommend having PatientNow do the setup for you instead). Can be a little buggy sometimes but tech support is very responsive and helpful, as is their dev team.
Pros
PatientNow makes it easy to automate and streamline workflows and patient care. Cuts down on the time all processes take allowing more time for other tasks.
Cons
The system seems to be a bit buggy here and there.
Alternatives Considered
ZENOTIReasons for Choosing PatientNow
Wanting to have everything in one place, instead of logging into multiple different systems depending on what you're working on.Reasons for Switching to PatientNow
Better functionality- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Overpriced photo management software
Reviewed on 2024/05/20
Pros
Multiple filters and tags definitely help you to organize and search
Cons
VERY SLOW , if the client has 100 or more photos you will be waiting 30 sec or more to load. Cropping function is really poorly thought out. After cropping, and confirm and save (15secs or so) it returns to full client record, which if large may take another 30 secs to load. After going through this for 10 photos it is exhausting. There is no option to go straight to the next photo without returning to the full record
VERY EXPENSIVE. Full of forms, templates, education, which can be useful but are widely available for free and not with the huge price tag. You can get full featured PhotoDoc for less than quarter of the cost
App is only for the Iphone. The other half of the world is out of luck I guess and needs to have a spare Iphone or Ipad. PhotoDoc is available for both
CUSTOMER SERVICE is great as long as you don't need anything from them. Even though when I signed up the condition of subscription was Cancel anytime and download your images, upon request to cancel, after they increased the price of subscription without notice, I had to go through a ridiculous process to try to extract a refund from them.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Positive Experience with Patient Now
Reviewed on 2023/12/06
The support team is excellent and knowledgeable.
The support team is excellent and knowledgeable.
Pros
Easy to navigate and the multiple patient functions.
Cons
I do not have any cons to report at this time
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My thoughts on Patient Now
Reviewed on 2024/08/27
Overall I like the platform a lot. Once you have been using it for awhile, you are wanting to get...
Overall I like the platform a lot. Once you have been using it for awhile, you are wanting to get more and more intricate within the system. That is when I find it challenging to find someone knowledgeable enough to help me and willing to respond in a timely manner.
Pros
There is a lot of different things we can do within the program. In general terms, it works really great for running all the different functions in a medical aesthetic office. I can move quickly between different screen to do all the necessary tasks.
Cons
Customer Service. They are in a different time zone so often when I send an email one morning, I don't hear back until the following day. This is very challenging when trying to work on programming. If I call the support line I typically know more than they do. That seems to be for very basic support and I don't typically have the time to sit on the phone and explain something to someone who will inevitably need to transfer me to someone different anyway. I have on multiple occasions waited weeks to hear back and get something resolved. Especially when dealing with treatment pathways. Which I actually really like the concept of, I just can't do it myself and waiting weeks for someone to get back with me is incredibly frustrating.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best stress free EMR
Reviewed on 2024/10/08
Overall, When we used it it did perfect for what we needed. We are a small office and having a...
Overall, When we used it it did perfect for what we needed. We are a small office and having a reliable EMR system is super important. I loved how simplistic and stress-free it was to use.
Pros
This EMR is probably one of my favorites I have used. Its simple and easy to navigate
Cons
Honestly, it might not be the best if you are a super busy practice. It still has great features but might not have all the bells and whistles for every office
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
PN review
Reviewed on 2024/09/24
Overall the product is good, but I would not recommend it for a spa that is small in size.
Overall the product is good, but I would not recommend it for a spa that is small in size.
Pros
Detailed I love how much information fits into this. And I love how detailed some of the functionality regarding packages is.
Cons
Too detailed.. no way to customize fast. Everything depends on everything, so if you want to change one thing you have to go into 10 different places in order to change it. Well it's exaggeration of 10 places but it is really difficult to implement one change.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Let Patient Now Bring the Patients to You
Reviewed on 2024/07/16
Great team to work with, attentive to the specific needs of the practice and is a leader in what...
Great team to work with, attentive to the specific needs of the practice and is a leader in what they do in terms of SEO and website management for our practice.
Pros
Patient Now has helped us create fully functional website that allows patients to find us and interact with us. The site also allows patients to send us direct requests for services which has increased our volume and built up our client base. They have done a great job managing our SEO and communicates well with our practice to determine what our needs are and then help drive patients to us based on our needs.
Cons
The cost can be somewhat prohibitive especially for a smaller practice with limited resources.
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PatientNow is the way to go.
Reviewed on 2024/09/04
Overall, our practice is really happy with PatientNow. The support team is like no other.
Overall, our practice is really happy with PatientNow. The support team is like no other.
Pros
The tech/customer service support is always so professional and helpful.
Cons
At times there is a wait with issues on Payrix. The customer service reps have to reach out to the Payrix department and sometimes results in a delay.

- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great for tracking patient information and data
Reviewed on 2020/07/07
System could be streamlined to allow for much quicker data input and streamlining
System could be streamlined to allow for much quicker data input and streamlining
Pros
The feature that I liked most about this software was that is presented the ability to easily track patient products and treatments.
Cons
It was clunky and not as user friendly as other patient tracking software I have used. It was difficult to quickly navigate from one are to another.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Northcoast Laser Review
Reviewed on 2023/10/27
Pros
Integration process was a lot less painful than expected. The financial reports and more accessibility to that is a great feature to have. Reaching out to support staff is quick and everyone we've interacted with has been so helpful and kind.
Cons
Can't think of anything we have not liked with the program so far.
Alternatives Considered
BoulevardReasons for Choosing PatientNow
Other program was being discontinuedReasons for Switching to PatientNow
Had all the extra parts and reports we were looking for to grow and manage our business- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Working Smarter with Patient Now
Reviewed on 2024/08/28
As a Patient Care Coordinator, I find Patient Now streamlines all of my needs from efficient...
As a Patient Care Coordinator, I find Patient Now streamlines all of my needs from efficient scheduling and communication to accessing accurate health care records.
Pros
Very user friendly! The best EMR for a cosmetic practice. You can easily document all treatments provided and put together professional quotes/future treatment plans. Superb tech support. Someone is always there to help you.
Cons
Difficult to utilize the medication menu. Not all meds are available and there is no way to add medications on your own.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Learn something new everyday.
Reviewed on 2024/09/03
Overall now that we have been using the program for a few years I am much better with it but there...
Overall now that we have been using the program for a few years I am much better with it but there is still so much to learn.
Pros
I like the ability to customize the documents to fit our needs.
Cons
I did not like the difficulty is getting started with the set up. I did not likenot having a representative come into our office to help.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best customer service
Reviewed on 2024/10/07
Pros
My hats go off to their customer service. Every time I have an issues with the software, there is a direct chat option (M-F) and they answer within a minute or so and it seems that everyone is well trained in knowing the software well and guiding me. Thank you
Cons
Probably the upper management. During the shift from Envision to PatientNow, it took months for them to address issues with billing and I kept asking and it is still somewhat a lingering issue.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unhappy customer
Reviewed on 2024/08/26
Most of the people were nice to many zoom meetings
Most of the people were nice to many zoom meetings
Pros
I didn't like all the process needed to complete tasks
Cons
Setup, to big for what we needed, was promised things that didn't happen to pricey
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PatientNow Review
Reviewed on 2024/09/04
PatientNow's staff are knowledgeable, patient, and helpful.
PatientNow's staff are knowledgeable, patient, and helpful.
Pros
PatientNow provided great customer service and support.
Cons
No shortcut keys. For example, "Ctrl + P" to bring up "Select Patient" prompt.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Patient Now Experience
Reviewed on 2024/08/29
Scheduling is easy, and customer support is excellent. It would be better if other programs could...
Scheduling is easy, and customer support is excellent. It would be better if other programs could be integrated for different payment options, including financing options.
Pros
Customer support is always top-notch. So easy to connect with them and get assistance right away.
Cons
It's not integrated with anything else, and it can be difficult to make updates in the back office/data tables/ admin sections.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PatientNow in an office- based surgical center
Reviewed on 2023/09/07
Pros
We use PatientNow for everything. We schedule, confirm, remind, and follow-up from appointments with PatientNow's registration, automatic emails and texts, and created emails. Templates are stored and easily accessible. You can even send and receive faxes from within the system.
Cons
Even though we use SecurePayNow through PatientNow, patients are not yet able to access their accounts and pay directly to their bills by logging into the portal.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Support team rocks
Reviewed on 2024/09/06
Good experience so far - Again support team has made the learning curve a lot less strenuous.
Good experience so far - Again support team has made the learning curve a lot less strenuous.
Pros
Support team! I'm a few months new to the system and I can always give the team a call for support.
Cons
I use this system to send text messages to our patients and I do wish I could see the full message in once place, with more details under "batch processing" on PN.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Program
Reviewed on 2024/01/04
We love patient now. Everything we need is in one place and very easy to navigate. We also love...
We love patient now. Everything we need is in one place and very easy to navigate. We also love that we can have access from different locations, and we can get work done from outside of the spa as well.
Pros
I loved how hands on everyone is with helping you navigate, learn, and setting up the program for your specific needs and wants.
Cons
I wish it was a lot easier to put in forms for online signatures. Struggling to figure out a good layout that doesn't look outdated.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use
Reviewed on 2023/12/21
Pros
I like how easy it is to learn. It is laid out very user friendly.
Cons
The system takes too long to boot up on the computer. I don't feel like there is anything I dislike about it.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patient Now User
Reviewed on 2023/08/01
Patient Now software is perfect for us because it keeps track of our patients needs through the...
Patient Now software is perfect for us because it keeps track of our patients needs through the treatment pathways, sends out appointment reminders, creates financial reports that are important to our company, as well as email blasts, ease of use workflow calendars/ scheduling. Also love that PN keeps track of patient referrals.
Pros
The scheduling , invoice/payment features of patient now work very well. All of the steps are very well thought out and easy to understand.
Cons
Trying to learn how to create an email list to send out an email blast. However, the cust serv reps are amazing and patient and helpful. They can get you through anything that is PN related.
- Industry: Alternative Medicine
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
RN user review
Reviewed on 2023/11/07
Pros
Having everything needed for medical spa in one place.
Cons
Not being able to access scheduling on now Apple devices, like Samsung tablet or phone. HUGE con.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Program for Plastic Surgery Office
Reviewed on 2023/08/07
Pros
It seems like they have thought of everything. From lots of shortcuts to reporting options to the day to day scheduling, it is all very easy to learn and has a natural flow.
Cons
They haven't really missed out on any option that I would like. If there is one, their tech team is very receptive to recommendations and they are constantly working to improve their product and it's offerings.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patient now review
Reviewed on 2023/10/25
Excellent
Excellent
Pros
Great support staff. Not difficult to use.
Cons
Can’t think of anything to report. Very happy