PatientNow

4.0 (266)
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Patient engagement & electronic medical record (EMR) system

Overall rating

4.0 /5
(266)
Value for Money
3.7/5
Features
3.8/5
Ease of Use
3.8/5
Customer Support
4.0/5

74%
recommended this app
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266 Reviews

Muhammad
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

PatientNow, the ideal aesthetic suite

Reviewed on 2024/03/25

Pros

Seamless medical practice management with excellent electronic record keeping.

Cons

Not user friendly and issues with syncing with apple IOS.

Terra
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Streamlined Software

Reviewed on 2023/06/19

Pretty good! Love all the functionality and treatment pathways! Setup is a bit difficult if you opt...

Pretty good! Love all the functionality and treatment pathways! Setup is a bit difficult if you opt to do it yoursef (I'd recommend having PatientNow do the setup for you instead). Can be a little buggy sometimes but tech support is very responsive and helpful, as is their dev team.

Pros

PatientNow makes it easy to automate and streamline workflows and patient care. Cuts down on the time all processes take allowing more time for other tasks.

Cons

The system seems to be a bit buggy here and there.

Alternatives Considered

ZENOTI

Reasons for Choosing PatientNow

Wanting to have everything in one place, instead of logging into multiple different systems depending on what you're working on.

Switched From

Practice Fusion and Updox

Reasons for Switching to PatientNow

Better functionality
Leonid
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Overpriced photo management software

Reviewed on 2024/05/20

Pros

Multiple filters and tags definitely help you to organize and search

Cons

VERY SLOW , if the client has 100 or more photos you will be waiting 30 sec or more to load. Cropping function is really poorly thought out. After cropping, and confirm and save (15secs or so) it returns to full client record, which if large may take another 30 secs to load. After going through this for 10 photos it is exhausting. There is no option to go straight to the next photo without returning to the full record
VERY EXPENSIVE. Full of forms, templates, education, which can be useful but are widely available for free and not with the huge price tag. You can get full featured PhotoDoc for less than quarter of the cost
App is only for the Iphone. The other half of the world is out of luck I guess and needs to have a spare Iphone or Ipad. PhotoDoc is available for both
CUSTOMER SERVICE is great as long as you don't need anything from them. Even though when I signed up the condition of subscription was Cancel anytime and download your images, upon request to cancel, after they increased the price of subscription without notice, I had to go through a ridiculous process to try to extract a refund from them.

jan
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Positive Experience with Patient Now

Reviewed on 2023/12/06

The support team is excellent and knowledgeable.

The support team is excellent and knowledgeable.

Pros

Easy to navigate and the multiple patient functions.

Cons

I do not have any cons to report at this time

Leah
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My thoughts on Patient Now

Reviewed on 2024/08/27

Overall I like the platform a lot. Once you have been using it for awhile, you are wanting to get...

Overall I like the platform a lot. Once you have been using it for awhile, you are wanting to get more and more intricate within the system. That is when I find it challenging to find someone knowledgeable enough to help me and willing to respond in a timely manner.

Pros

There is a lot of different things we can do within the program. In general terms, it works really great for running all the different functions in a medical aesthetic office. I can move quickly between different screen to do all the necessary tasks.

Cons

Customer Service. They are in a different time zone so often when I send an email one morning, I don't hear back until the following day. This is very challenging when trying to work on programming. If I call the support line I typically know more than they do. That seems to be for very basic support and I don't typically have the time to sit on the phone and explain something to someone who will inevitably need to transfer me to someone different anyway. I have on multiple occasions waited weeks to hear back and get something resolved. Especially when dealing with treatment pathways. Which I actually really like the concept of, I just can't do it myself and waiting weeks for someone to get back with me is incredibly frustrating.

cheyenne
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best stress free EMR

Reviewed on 2024/10/08

Overall, When we used it it did perfect for what we needed. We are a small office and having a...

Overall, When we used it it did perfect for what we needed. We are a small office and having a reliable EMR system is super important. I loved how simplistic and stress-free it was to use.

Pros

This EMR is probably one of my favorites I have used. Its simple and easy to navigate

Cons

Honestly, it might not be the best if you are a super busy practice. It still has great features but might not have all the bells and whistles for every office

Yelena
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

PN review

Reviewed on 2024/09/24

Overall the product is good, but I would not recommend it for a spa that is small in size.

Overall the product is good, but I would not recommend it for a spa that is small in size.

Pros

Detailed I love how much information fits into this. And I love how detailed some of the functionality regarding packages is.

Cons

Too detailed.. no way to customize fast. Everything depends on everything, so if you want to change one thing you have to go into 10 different places in order to change it. Well it's exaggeration of 10 places but it is really difficult to implement one change.

Chris
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Let Patient Now Bring the Patients to You

Reviewed on 2024/07/16

Great team to work with, attentive to the specific needs of the practice and is a leader in what...

Great team to work with, attentive to the specific needs of the practice and is a leader in what they do in terms of SEO and website management for our practice.

Pros

Patient Now has helped us create fully functional website that allows patients to find us and interact with us. The site also allows patients to send us direct requests for services which has increased our volume and built up our client base. They have done a great job managing our SEO and communicates well with our practice to determine what our needs are and then help drive patients to us based on our needs.

Cons

The cost can be somewhat prohibitive especially for a smaller practice with limited resources.

Michael
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PatientNow is the way to go.

Reviewed on 2024/09/04

Overall, our practice is really happy with PatientNow. The support team is like no other.

Overall, our practice is really happy with PatientNow. The support team is like no other.

Pros

The tech/customer service support is always so professional and helpful.

Cons

At times there is a wait with issues on Payrix. The customer service reps have to reach out to the Payrix department and sometimes results in a delay.

Brooke
Brooke
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great for tracking patient information and data

Reviewed on 2020/07/07

System could be streamlined to allow for much quicker data input and streamlining

System could be streamlined to allow for much quicker data input and streamlining

Pros

The feature that I liked most about this software was that is presented the ability to easily track patient products and treatments.

Cons

It was clunky and not as user friendly as other patient tracking software I have used. It was difficult to quickly navigate from one are to another.

Betsy
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Northcoast Laser Review

Reviewed on 2023/10/27

Pros

Integration process was a lot less painful than expected. The financial reports and more accessibility to that is a great feature to have. Reaching out to support staff is quick and everyone we've interacted with has been so helpful and kind.

Cons

Can't think of anything we have not liked with the program so far.

Alternatives Considered

Boulevard

Reasons for Choosing PatientNow

Other program was being discontinued

Reasons for Switching to PatientNow

Had all the extra parts and reports we were looking for to grow and manage our business
Kim
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Working Smarter with Patient Now

Reviewed on 2024/08/28

As a Patient Care Coordinator, I find Patient Now streamlines all of my needs from efficient...

As a Patient Care Coordinator, I find Patient Now streamlines all of my needs from efficient scheduling and communication to accessing accurate health care records.

Pros

Very user friendly! The best EMR for a cosmetic practice. You can easily document all treatments provided and put together professional quotes/future treatment plans. Superb tech support. Someone is always there to help you.

Cons

Difficult to utilize the medication menu. Not all meds are available and there is no way to add medications on your own.

Tina
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Learn something new everyday.

Reviewed on 2024/09/03

Overall now that we have been using the program for a few years I am much better with it but there...

Overall now that we have been using the program for a few years I am much better with it but there is still so much to learn.

Pros

I like the ability to customize the documents to fit our needs.

Cons

I did not like the difficulty is getting started with the set up. I did not likenot having a representative come into our office to help.

Rudina
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best customer service

Reviewed on 2024/10/07

Pros

My hats go off to their customer service. Every time I have an issues with the software, there is a direct chat option (M-F) and they answer within a minute or so and it seems that everyone is well trained in knowing the software well and guiding me. Thank you

Cons

Probably the upper management. During the shift from Envision to PatientNow, it took months for them to address issues with billing and I kept asking and it is still somewhat a lingering issue.

Leigh
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Unhappy customer

Reviewed on 2024/08/26

Most of the people were nice to many zoom meetings

Most of the people were nice to many zoom meetings

Pros

I didn't like all the process needed to complete tasks

Cons

Setup, to big for what we needed, was promised things that didn't happen to pricey

Liyah
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PatientNow Review

Reviewed on 2024/09/04

PatientNow's staff are knowledgeable, patient, and helpful.

PatientNow's staff are knowledgeable, patient, and helpful.

Pros

PatientNow provided great customer service and support.

Cons

No shortcut keys. For example, "Ctrl + P" to bring up "Select Patient" prompt.

Cap
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Patient Now Experience

Reviewed on 2024/08/29

Scheduling is easy, and customer support is excellent. It would be better if other programs could...

Scheduling is easy, and customer support is excellent. It would be better if other programs could be integrated for different payment options, including financing options.

Pros

Customer support is always top-notch. So easy to connect with them and get assistance right away.

Cons

It's not integrated with anything else, and it can be difficult to make updates in the back office/data tables/ admin sections.

Kevin
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PatientNow in an office- based surgical center

Reviewed on 2023/09/07

Pros

We use PatientNow for everything. We schedule, confirm, remind, and follow-up from appointments with PatientNow's registration, automatic emails and texts, and created emails. Templates are stored and easily accessible. You can even send and receive faxes from within the system.

Cons

Even though we use SecurePayNow through PatientNow, patients are not yet able to access their accounts and pay directly to their bills by logging into the portal.

Carol
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Support team rocks

Reviewed on 2024/09/06

Good experience so far - Again support team has made the learning curve a lot less strenuous.

Good experience so far - Again support team has made the learning curve a lot less strenuous.

Pros

Support team! I'm a few months new to the system and I can always give the team a call for support.

Cons

I use this system to send text messages to our patients and I do wish I could see the full message in once place, with more details under "batch processing" on PN.

Amany
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Program

Reviewed on 2024/01/04

We love patient now. Everything we need is in one place and very easy to navigate. We also love...

We love patient now. Everything we need is in one place and very easy to navigate. We also love that we can have access from different locations, and we can get work done from outside of the spa as well.

Pros

I loved how hands on everyone is with helping you navigate, learn, and setting up the program for your specific needs and wants.

Cons

I wish it was a lot easier to put in forms for online signatures. Struggling to figure out a good layout that doesn't look outdated.

Dana
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use

Reviewed on 2023/12/21

Pros

I like how easy it is to learn. It is laid out very user friendly.

Cons

The system takes too long to boot up on the computer. I don't feel like there is anything I dislike about it.

Lenore
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Patient Now User

Reviewed on 2023/08/01

Patient Now software is perfect for us because it keeps track of our patients needs through the...

Patient Now software is perfect for us because it keeps track of our patients needs through the treatment pathways, sends out appointment reminders, creates financial reports that are important to our company, as well as email blasts, ease of use workflow calendars/ scheduling. Also love that PN keeps track of patient referrals.

Pros

The scheduling , invoice/payment features of patient now work very well. All of the steps are very well thought out and easy to understand.

Cons

Trying to learn how to create an email list to send out an email blast. However, the cust serv reps are amazing and patient and helpful. They can get you through anything that is PN related.

Sydney
Overall rating
  • Industry: Alternative Medicine
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

RN user review

Reviewed on 2023/11/07

Pros

Having everything needed for medical spa in one place.

Cons

Not being able to access scheduling on now Apple devices, like Samsung tablet or phone. HUGE con.

Susie
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Program for Plastic Surgery Office

Reviewed on 2023/08/07

Pros

It seems like they have thought of everything. From lots of shortcuts to reporting options to the day to day scheduling, it is all very easy to learn and has a natural flow.

Cons

They haven't really missed out on any option that I would like. If there is one, their tech team is very receptive to recommendations and they are constantly working to improve their product and it's offerings.

Karen
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Patient now review

Reviewed on 2023/10/25

Excellent

Excellent

Pros

Great support staff. Not difficult to use.

Cons

Can’t think of anything to report. Very happy