Samsara Reviews

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706 Reviews

- Industry: Logistics & Supply Chain
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Samsara user.
Reviewed on 2024/08/05
Like i said previously i never had any issues with it as a driver.
Like i said previously i never had any issues with it as a driver.
Pros
It never had any issues with the location and you were able to switch it to personal convenience while in motion.
Cons
I never had any issues with it. I was driving under someone else's company so it worked perfectly for me.
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great support and excellent products
Reviewed on 2024/12/17
Very good. Great response from the team if you have an issue. I love the ease of use and functionali...
Very good. Great response from the team if you have an issue. I love the ease of use and functionality.
Pros
Ease of operation and the constant updates and features
Cons
Issues with equipment that failed in service
But a quick fix or update or replacement was initiated
Reasons for Choosing Samsara
Issues with JJ Keller, their platform failed dailySwitched From
JJKReasons for Switching to Samsara
Nice looking interface and best options for the price- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Fleet manager
Reviewed on 2024/12/13
Pros
Non at this time!
Cons
I receive this warning emailed to me numerous times a day on 2 different trucks. Truck 205 and 197. The other day I counted 14 of these. They do not set a code or check engine light on the truck. Both Peterbilt and Cummins tell me this is not a real code. I have been trying to get you to resolve it but it has not happened yet. This is my support number [2071907] Samsara Support- Fault Code | 197Check Engine Lights: warning. We are going to be looking at other providers if this can not be resolved.
Vehicle Faults: TxId: 71, SPN: 520423 - Manufacturer Assignable SPN, FMI: 5 (Current Below Normal), Count: 126
Response from Samsara
Hi Don, Thank you for bringing this issue to our attention. We always aim to put our customers first and are sorry this has been your experience. We understand you’re in touch with our team and are working together toward a resolution. Please let us know if there is anything else you need our support on.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Samsara is the best ELD and dash camera system available.
Reviewed on 2024/12/17
Excellent - I've used Samsara with three different trucking companies. It is the best.
Excellent - I've used Samsara with three different trucking companies. It is the best.
Pros
Very efficient ELD system, and the same for Dash Cameras. By far, the best I've used after using several ELD systems. Very user friendly. I would recommend it to anyone needing a good ELD system.
Cons
Nothing bad to say. It is a very good system. The multi-year contract could be reduced, but I understand why they use that type of contract.
Alternatives Considered
MotiveReasons for Choosing Samsara
Samsara is far better, by previous experience. Encompass is not user friendly, and is not efficient.Reasons for Switching to Samsara
Samsara is better overall. I have used Motive while it was still Keep Truckin - Samsara is far better.- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review of Samsara - 4 year in.
Reviewed on 2024/12/13
Were still with you! I needed to add this sentence to meet the word requirment.
Were still with you! I needed to add this sentence to meet the word requirment.
Pros
It is very easy to use. I needed to add this sentence.
Cons
Samsara DOES NOT want to change with input from its clients.
Alternatives Considered
Verizon ConnectReasons for Choosing Samsara
Less Expensive per month. I need this to meet min. lettersReasons for Switching to Samsara
I also looked at using Saucon. This is a great product...but expensive- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Safety manager
Reviewed on 2024/12/16
Is been ok dipite the fact that needs lots of work
Is been ok dipite the fact that needs lots of work
Pros
User friendly for the driver side and the admin side
Cons
Tech support customer service sales rep
Alternatives Considered
OmnitracsReasons for Choosing Samsara
I thought it was going to be better getting with samsara for the easy to use systemSwitched From
Teletrac Navman DIRECTORReasons for Switching to Samsara
Took a chanse to check Samsara and it was good at the begginimg compared to other systems- Industry: Dairy
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
FLEET MANANGER
Reviewed on 2024/12/12
GOOD. WE HAVE TRIED OTHER ELDS AND THIS IS MOST DRIVER FREINDLY .
GOOD. WE HAVE TRIED OTHER ELDS AND THIS IS MOST DRIVER FREINDLY .
Pros
EASEY TO USE, BEING ABLE TO LOG IN AT ANY TIME AND FROM ANYWHERE.
Cons
LOSS OF CONTION AT TIMES. DONT READ THE ECM AT TIMES,
Alternatives Considered
QuickBooks EnterpriseReasons for Choosing Samsara
LIKED THIS PRODUCT BETTER. IT SERVED US IN BETTER WAYSSwitched From
QuickBooks EnterpriseReasons for Switching to Samsara
EASEY TO USE. DRIVER FRIENDLY. WORKS AT ALL PLACES WE GO- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great overall experience
Reviewed on 2024/12/13
Pretty good experience so far. We don't have any problems with the interface or with the products...
Pretty good experience so far. We don't have any problems with the interface or with the products and its simple and easy to use.
Pros
User friendly, customer service and everything that need to be installed its very simple.
Cons
Contracts should be put together and should be more easy to understand.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
samsara best elog for drivers and admins
Reviewed on 2024/12/13
easy , cost competitive , with camera capabilities end events detection best tools for compliance...
easy , cost competitive , with camera capabilities end events detection best tools for compliance and ability to integration with other Trucking softwires
Pros
ease of use for drivers and admins , everything is just one click away
Cons
needs to work more on log HOS issues, and quickly
sometimes edits or software fix take more time that it should
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding
Reviewed on 2024/12/12
Outstanding! After using another product for a period of time, switching to Samsara was the...
Outstanding! After using another product for a period of time, switching to Samsara was the greatest move we as an organization could have made.
Pros
Sales process was amazingly smooth, always someone there to answer any questions, the product is extremely user friendly
Cons
Do not really have any complaints at this moment.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Route Supervisor CPSB schools.
Reviewed on 2024/09/04
Absolutely fantastic. Support has been so much better as the company has evolved into a better app...
Absolutely fantastic. Support has been so much better as the company has evolved into a better app and online experience.
Pros
Instant video of accidents and issues. We are able to get quick footage in the event of a major accident.
Cons
My only issue is not being able to assign drivers to there vehicle. We typically make many changes in that area as a school district.
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Samsara is the best ELD system for transportation!
Reviewed on 2024/05/30
Pros
Easy to plug and play both the ELD gateway and the camera. Customer service is great, always responds within the same business day. The customer portal is extremely user friendly with new features every month.
Cons
Billing is very difficult - multiple bills, not just one bill. Reports for personal conveyance and missing DVIR are not part of the standard reports as we found in Omnitracs XRS.
Alternatives Considered
DriveCamReasons for Choosing Samsara
We switched from Omnitracs XRS - Too expensive, not easy to use for driver. Failure of the product to track mileage accurately.Switched From
Meridian for RFP AnalysisReasons for Switching to Samsara
Better product, better price - ease of plug and play technology.- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best of Samsara
Reviewed on 2024/05/24
Pros
The use of Samsara has become our best friend when it comes to locating assets and drivers in real time day to day operations. Dash cams help you improve on the driver's behavior along with implementing the score cards for your fleet. Samsara has helped us improve with our fleet when it comes to monitoring speed and Driver behavior events. Reports help you vitalize the use of assets, drivers, Mills with geofences. Overall, Samsara is the #1 leading operation system for us.
Cons
I don't think there is anything that I least like
Alternatives Considered
MotiveReasons for Choosing Samsara
Ease of use with Samsara, Cost and how compact Samsara's hardware isReasons for Switching to Samsara
Ease of use with Samsara, Cost and how compact Samsara's hardware is I see a future with AI and the Samsara will continue to grow and bring new features to the table- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best in class
Reviewed on 2024/06/03
This is the third tracking, dispatch, system i have worked with and by far the best. We absolutely...
This is the third tracking, dispatch, system i have worked with and by far the best. We absolutely love the video that is available on demand if we have an issue.
Pros
Ease of use, and mobile functionality. I can be anywhere and view current location and share location all from my phone.
Cons
There can be the odd bug in the system where it throws out check code for trucks when there is actually nothing wrong.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Overall, Amazing Logbook!
Reviewed on 2024/04/09
My overall experience with Samsara has been very favorable. As I mentioned before, they provide...
My overall experience with Samsara has been very favorable. As I mentioned before, they provide great service with their products. Very few times have we had issues, but when we do a ticket is created and solved promptly. I would definitely recommend this product to other carriers.
Pros
I like that we are able to share this live tracking, including what day & what time the link expires. It's also very simple to use, it gives me a breakdown as to fuel, miles per state, etc. There is lots of good features it has in our favor.
Cons
I don't like the fact that the HOS change randomly. One minute my driver can have 1 hour left, and the next minute he has no HOS left.. It sometimes is hard to know exactly how many HOS driver actually has
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A real deal system.
Reviewed on 2024/04/04
It's been good. Any type of technology is going to have some issues here and there, so not really...
It's been good. Any type of technology is going to have some issues here and there, so not really anything that is unexpected.
Pros
It allows us real time tracking, communication to drivers, route info easy to send... Most of the features are useful here.
Cons
I could only pull tidbits of a driver's previous trip history which is a bummer,
and as mentioned earlier in review, the system if unplugged loses tracking location in which, the reason we made the switch is because we were told that it would continue to track.
- Industry: Glass, Ceramics & Concrete
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Accurate Data, Full Control
Reviewed on 2024/06/05
From start to finish we have had complete support and control over what we want to see internally...
From start to finish we have had complete support and control over what we want to see internally with dashboards and data.
Pros
How user friendly it is. Any changes can be made and that the user is in complete control.
Cons
Mass uploads can be tricky due to templates, but besides that it has been easy and awesome.
Alternatives Considered
GeotabReasons for Choosing Samsara
Verizon treats its customers as numbers. Offer tiered services and threaten with bad service. Data is innaccurate and does not populate, you habe to beg for access even though you are an admin and simple ticket requests can take weeks. Hardware installation is an absolute nightmare with their 3rd party system. Just awfulSwitched From
Verizon ConnectReasons for Switching to Samsara
Total control over customized dashboards. Customer service and rep team has been impeccable- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Samsara Feedback
Reviewed on 2024/06/03
Beside the good platform, my biggest concern is the customer service and support, i have been...
Beside the good platform, my biggest concern is the customer service and support, i have been trying for several days to contact my representative without results, FRUSTRATION !!!
Pros
Easy and reliable, also easy to understand to the drivers
Cons
Customer support, If you need help you will die trying to get someone from support to help you
instead os help they overrun you with emails from 6 or 7 representative asking same thing at same time and make you loose track of the conversation, also, after 30 min or 1 hour they rush to hang up on you to keep going, poor knowledge from the team explaining you contracts breakdowns
Alternatives Considered
MotiveReasons for Choosing Samsara
Lack of customer support, inconsistencies on services and they just didn't careSwitched From
JJKReasons for Switching to Samsara
At that time was good and afordable, good platform- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best user friendly system!
Reviewed on 2024/03/13
Best on the market and we have tried many of the others.
Best on the market and we have tried many of the others.
Pros
What's not to like, it's easy to purchase, easy to install, easy to use. People will say the same about others but we've tried others and Samsara has been the best with the equipment, customer service help, product has been working great for the past 7 years.
Cons
The only thing I can say that it is always 30 seconds behind on the GPS.
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Power BI API Praise
Reviewed on 2024/12/13
My experience has been very positive, especially with customer service. I’ve always had every...
My experience has been very positive, especially with customer service. I’ve always had every question answered.
Pros
The Power BI API first and foremost, the customizable roles, the accuracy of the GPS, the tag and attribute system, the advanced geofencing, and the excellent documentation.
Cons
The Power BI API is still in beta and needs work, it it is making great progress!
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Hj Poist review of samsara more then you think
Reviewed on 2025/01/15
It is overall one the best out there its easy for the drivers and office staff to use. I have been...
It is overall one the best out there its easy for the drivers and office staff to use. I have been able to create things with in samsara that make my life easy example I have really used the document side of things a lot more and made new forms to save us money. so no it is not just a dash cam company customer service has also always been top notch as well.
Pros
The thing i love the most about samsara is the easy to use interface. Between the apps that they offer to makes watching the fleet easy
Cons
I dislike the it only works with samsara products i understand why its like this but even to add more cameras it requires a few different things that make it hard to find what will work with the system
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MADE THE SWITCH
Reviewed on 2024/12/12
I started out with the Samsara product on half of my equipment and another company on the other...
I started out with the Samsara product on half of my equipment and another company on the other half. As soon as the contract was up on the other company I switched all of my equipment to Samsara for a superior product.
Pros
I really like the GPS tracking and the ease of downloading videos. I was using another system and GPS tracking was a guess at best and the camera system shut off at the point I needed it most.
Cons
The main issue that I have with Samsara is trying to get ahold of anyone for tech support or billing questions,
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SAFETY MANAGER
Reviewed on 2024/10/10
Great tool to be used for insurance purposes, like that it keeps driver awareness and shows...
Great tool to be used for insurance purposes, like that it keeps driver awareness and shows potenetional drivers bad habits that could effect company prices to go up
Pros
The samsara video display is fantastic for live time video displays current and old recordings gives required proof to all incidents and to all drivers gives them potential of hazards that surround them while staying focused on driving and there surroundings
Cons
The thing that I liked least about samsara is that there is no video feed to the rear of truck also some times video is blurry
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Samsara in the EMS setting
Reviewed on 2024/03/28
My overall experience with Samsara has been very positive. Starting with the sales rep [sensitive...
My overall experience with Samsara has been very positive. Starting with the sales rep [sensitive content hidden] W, he was very professional, knowledgeable about the product and very eager to assist with any questions we had. The product delivery was very fast and was well packaged. Installation of the product was very easy and with [sensitive content hidden] help was done within a few hours. Setup of the system was very simple and the tutorial videos made it easy to navigate the dashboard. All that said I don't know why every Company doesn't utilize this system.
Pros
Samsara is user friendly and takes much of the guess work out of locating our Ambulances. Whether using on mobile device or on a computer Samsara has become a vital part of our everyday operations. We use Samsara for Maintenance tracking/documentation, real time tracking of assets along with monitoring of safety concerns.
Cons
I personally have not found anything with this system that I like less than any other feature.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A worthwhile investment for any business.
Reviewed on 2025/01/15
Overall this has been a WORTHWHILE investment for us. Between keeping drivers on task and productive...
Overall this has been a WORTHWHILE investment for us. Between keeping drivers on task and productive, to asset tracking, to allowing us to expand our delivery footprint. Its been a wonderful experience and one that we will continue to expand upon
Pros
Asset management, and accountability/productivity management for drivers.
Also allows us to track expenses with vehicles, track and streamline routes, thus saving the company money in fuel, wear and tear, and payroll waste.
Cons
So far the only things we have issues with has been some route stop completion issues if you have the same driver going to the same stop on multiple routes in a day. It will, at times, designate a random stop as "completed" even if the driver has not left the dispatch area yet due to vehicle being at that location earlier in the day. Its an easy work around but just a nuisance.