DeskAlerts Reviews

DeskAlerts

Send alerts to employees via mobile, email, SMS or desktop

4.7/5 (3 reviews)
Bruno L.

DeskAlert for our hospital

Used Weekly for 2+ years
Reviewed on 2019/06/12
Review Source: Capterra

Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.

Pros

The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations

Cons

Sometimes difficulties to check who have seen or not the published messages. Some bugs like unable to stop the display - but the support team correct the bugs relatively quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Great for company-wide alerts

Used Weekly for 1+ year
Reviewed on 2019/04/05
Review Source: Capterra

DeskAlerts has been useful for me in sending IT messages about scheduled shutdowns or technical difficulties. This has been better than using email since our email software has been experiencing bugs, so DeskAlerts makes it so that people can see the alerts even with other technical problems.

Pros

I liked that I did not have to rely on an email system and the variety of different options for who to send messages to.

Cons

Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Luc L.

Works great.

Used Weekly for 2+ years
Reviewed on 2018/10/12
Review Source: Capterra

Pros

Very easy to install and configure. Easy to use to send alerts. API works great to automate with scripts or security systems.

Cons

A few bugs here and there but they update often so you usually won't be dealing with them for long.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10