Showpass Reviews

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406 Reviews

- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and the features are excellent
Reviewed on 2023/12/12
Excellent team and support always available to help or take feedback on areas of improvement
Excellent team and support always available to help or take feedback on areas of improvement
Pros
Interface is easy and I’m able to publish my events in no time. Team is supportive and always there to help.
Cons
When carrying more than 5 events, they don’t all display on your dashboard without clicking “view more”. Unfortunately when you get to that next screen it takes away the ability to see overall ticket sales at a glance.
- Industry: Music
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great ticketing service for throwin concerts!
Reviewed on 2023/11/16
I have had zero issues in setting up and selling tickets, scanning tickets at concerts and payment...
I have had zero issues in setting up and selling tickets, scanning tickets at concerts and payment has been very prompt.
Pros
Very easy to use. Staff are very helpful when things go wrong and reply to the chat window really fast. Event set-up is largely intuitive, ticket scanning was flawless. Low fees for customers, lots of fees payee selections . Emailing all guests is great. I don't know how much going into the weeds is valuable here, but I can say that this service has been excellent and I would definitely recommend it.
Cons
One of the only thing I can think of is that some of the language/terminology isn't clear at first, but the FAQ really helps with that so it's not a real issue. 1 thing I wish was clearer though is that I had to absorb a lot of fees in order to do full refunds for a cancelled event. I was told I would be invoiced. It wasn't super clear to me in all the reporting exactly what amount was what I paid. The breakdowns are numerous, there's a lot of info which is great, but that one thing wasn't clear to me. For my year end, doing my taxes, it would be nice to demonstrate that amount separately instead of it being included in the rest of the overall amounts. Support emails aren't replied to quickly, but then again the chat window is extremely fast and much more efficient for dealing with multiple issues at once, so forget that, I'm looking for flaws where there haven't really been any. None of this is really a big issue.
Reasons for Choosing Showpass
Prompter payment, better support, more streamlined/efficient set-up and scanning. The ease of creating "employees" with different abilities/restrictions ie. for the purpose of scanning without them having any access to anything but scanning, and not reporting or financial settings is great. If you use a concert halls door people frequently, this is great. You can make a bunch of generic employees and logins who can easily install the app on their phones or ipads and scan. It's very easy to set up and very easy to change permissions, passwords etc.Switched From
Brown Paper TicketsReasons for Switching to Showpass
Canadian, not subscription based, good reviews, low fees.- Industry: Performing Arts
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Needs work
Reviewed on 2023/11/16
50/50. Sometimes events i make dont appear.
50/50. Sometimes events i make dont appear.
Pros
It is cheaper than eventbrite. Pretty simple.
Cons
The app needs work. Sometimes i cant find events i already set up. Its overly complicated at times.
- Industry: Apparel & Fashion
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Showpass is amazing!
Reviewed on 2024/12/10
Great! All the events I go to in Calgary primarily use Showpass and it's nice to not think or...
Great! All the events I go to in Calgary primarily use Showpass and it's nice to not think or stress about getting tickets.
Pros
Convienence! Showpass is super convienent for all the shows that I go to. It's easy to log in find tickets and download then even right outside venue entrances.
Cons
Logging in can sometimes be a pain, but other than that it's easy to use.
Response from Showpass
Hi Nico,
Thank you for the awesome review! It’s fantastic to know we’re your go-to for events in Calgary, and we’re excited to continue making ticketing stress-free for you.
Thanks for being part of the Showpass community—we look forward to many more events together!
- Industry: Retail
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great bang for your buck
Reviewed on 2023/11/16
User friendly, functional and helps make management of large events very smooth.
User friendly, functional and helps make management of large events very smooth.
Pros
I love the support that I received. I'm not familiar with how to implement these systems and being completely new to this arena was a difficult thing for me, but Showpass guided me along the way and provided support to ensure a successful event.
Cons
I would love to be able to customize certain aspects like customer sign up when processing new orders- because not information was pertinent to us, but otherwise it was a great experience.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It’s Incredible
Reviewed on 2023/12/12
Excellent to be able to see revenue build
Excellent to be able to see revenue build
Pros
The ease to sell and manage tickets for events as well as having a runny tally of ticket revenue
Cons
Trying to set up Reserved Seating and integrate it into the event
Alternatives Considered
TixReasons for Choosing Showpass
Simplified my bookkeeping and ticket managementSwitched From
TixReasons for Switching to Showpass
Same as above it’s got simplicity to its event management- Industry: Entertainment
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
EBP review
Reviewed on 2023/11/16
Pros
ease of use, simple setups for ticketing, able to clone events especially where many of our events are similar
Cons
glitches when setting up tickets such as items not saving properly
Alternatives Considered
TixrReasons for Choosing Showpass
previous company went out of business so we had to source new ticketing companyReasons for Switching to Showpass
ease of use and costs mainly. ability to do our own setups- Industry: Music
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Showpass Is Easy To Use And Continues To Improve
Reviewed on 2023/11/16
When we first started using Showpass there were many features not yet working properly or not fully...
When we first started using Showpass there were many features not yet working properly or not fully developed, but the Showpass team has listened to suggestions from their clients and have been working steadily on improving the product. Many new features have been created that continually make it easier to use the Showpass ticketing system, and I am pleased with the overall improvements. I have faith that this product will continue to improve and exceed industry standards!
Pros
General Admission events are very easy to set up and put on sale quickly.
Cons
Some basic features are missing for assigned seating set up (example: a proper hold feature for large events), but the development team is working on this.
- Industry: Museums & Institutions
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Feature rich, great value and excellent customer support
Reviewed on 2023/11/16
Pros
- Price: ShowPass provides a robust set of features for the price.
- Customer Support: The ShowPass team is outstanding at supporting clients, including having a dedicated point of contact and high responsiveness.
- Simple basic interface: It offers an easy and quick setup of events with options to include advanced features.
Cons
- Too basic food, beverage and retail components: These could be expanded to allow for more control over the sale of items during events. Also, POS capabilities are very limited.
Reasons for Switching to Showpass
The overall price, local support, and responsiveness made the difference.- Industry: Music
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great customer service, highly customizable platform
Reviewed on 2023/12/15
Pros
Working with the Showpass team, setting up and implementing Showpass software, using the Showpass app, amazing response times to questions and issues that arise, finding customzation that fit our organization and our Showpass usage
Cons
Sometimes the back end can be a bit counterintuitive, with settings in unexpected places, but mostly we've had a great experience
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service!
Reviewed on 2023/11/16
I really liked using showpass - the website set up looked professional and I had lots of insights...
I really liked using showpass - the website set up looked professional and I had lots of insights on sales. I had great control over ticketing, it was super easy to use directly from my phone, and our customers were generally happy with the ease of use
Pros
Showpass made it easy to go live with our ticket sales, to advertise our events and get information out to customers. E-tickets were great for tracking ticket sales and scanning tickets at the event was super easy for our volunteers to do
Cons
Set up took a long time, designing the website side of it was simple enough, but time consuming.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Great Tool For Nonprofits
Reviewed on 2023/11/16
Pros
Easy to use and to set up, everything was in one place and customer service is great and very responsive.
Cons
Nothing that I can think of right now. It was a great tool for our event.
- Industry: Online Media
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best program we have used so far
Reviewed on 2023/12/12
Pros
All of the options that it gives our business to promote our events.
Cons
I don't have anything that I would actually say that is negative. We are completely happy with how this works.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Attractive and Versatile Event Registration
Reviewed on 2023/11/18
We had a successful event, and I really like the event summary that was emailed to me just before...
We had a successful event, and I really like the event summary that was emailed to me just before the event started so I could see how many people signed up.
Pros
One of our favorite features of Showpass is being able to create attractive event listings with images and font options. The WYSIWYG editor was simple to use and allowed for quite a few options.
Cons
On the administration side, the UI/UX could be better optimized so there are less "clicks" to get where you are going.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Showpass raises the bar for all other event management companies
Reviewed on 2023/11/15
[sensitive content hidden] was able to train Bob Van Wart, the President and CEO who is the least...
[sensitive content hidden] was able to train Bob Van Wart, the President and CEO who is the least techie person on our team within less than 2 hours over a Zoom call! Bob was able to explain the product to the rest of the team and once they were trained, it has become the #1 enabler for our plans to expand our Holiday Magic productions throughout the Maritime Provinces starting in 2024.
Pros
Intuitive, the before purchase and after purchase support has been industry setting. Our relationship manager, [sensitive content hidden], is so hands on and understands our business so well we had an absolutely seamless set up. The training for our people has to be the best in the industry.
Cons
I have to be honest and tell you that we have have 100% satisfaction rate with Showpass and the tech support we've had. The Foundation I work with has moved all their ticketing requirements now to Showpass.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly
Reviewed on 2024/12/11
It was user-friendly
Easy to use from start to finish. And mobile friendly! I don’t often have...
It was user-friendly
Easy to use from start to finish. And mobile friendly! I don’t often have access to a desktop/laptop anymore.
Pros
It is really user friendly, but still safe enough my passed are protected from others
Cons
Hasn’t happened to me yet, but sometimes when tickets or on accessible via mobile or online, technical difficulties can occur.
Response from Showpass
Hi Jessica,
Thank you for the glowing review! We look forward to continuing to provide you with a seamless experience for all your events!
Thanks for being part of the Showpass community!
Cheers,
The Showpass Team
- Industry: Airlines/Aviation
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Experience
Reviewed on 2024/12/10
Pros
Easy to use when booking tickets online for events
Cons
Not used by enough vendors! Would be nice to see more!
Response from Showpass
Hi Stephen,
Thank you for the wonderful review! We’re thrilled to hear that you’ve had such a great experience using Showpass.
Thanks for being part of the Showpass community!
- Industry: Consumer Services
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review for Showpass
Reviewed on 2024/12/11
User friendly and easy to navigate the app
User friendly and easy to navigate the app
Pros
It's easy to use when purchasing tickets.
Cons
Nothing at all. It was a great overall experience.
Response from Showpass
Hi Donell,
Thank you for the amazing review! We’re so happy to hear that you found Showpass easy to use and had a great experience.
Thanks for being part of the Showpass community!
- Industry: Music
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Korora Choir Association showpass
Reviewed on 2023/11/20
Good - easy to use, has most of the features we need.
Good - easy to use, has most of the features we need.
Pros
Ease of use, especially for the volunteers.
Cons
Sometimes the max. number of tickets has behaved strangely. We also don't like that we can't see our donor report.
Reasons for Switching to Showpass
Reasonable cost and features that we wanted- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Online ticket purchasing a breeze
Reviewed on 2024/12/11
Time is of the essence so I just want a quick and easy way to purchase tickets for my event and my...
Time is of the essence so I just want a quick and easy way to purchase tickets for my event and my experience with Showpass was just that. A few clicks and I was able to checkout and the payment process was a breeze.
Pros
Great user interface which was easy to navigate. Also very easy to navigate their site from a mobile device.
Cons
Pricing for the event was a bit high but I don't think this is a Showpass issue
Response from Showpass
Hi Jon,
Thank you for sharing your experience! We’re so glad Showpass made purchasing tickets quick and effortless for you. We’re all about saving time, so it's great to hear our platform delivered exactly that.
Thanks again for being part of the Showpass community!
- Industry: Fund-Raising
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Showpass takes care of all your needs for events.
Reviewed on 2023/11/16
They are there to help at all times. I am 61 and used ledger books and boxes of receipts for...
They are there to help at all times. I am 61 and used ledger books and boxes of receipts for events. I just click and get a full report to print off.
Pros
I can create freely my events designs to make the unique to each event.
Cons
There is nothing I have to say negative.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good simple platform for new users
Reviewed on 2023/11/16
Solid, will continue to use and learn more features
Solid, will continue to use and learn more features
Pros
Simple to learn, affordable, does the basic job, decent support
Cons
Inability to change some settings after an event goes live (ex: seller commissions), and funds withheld after events end
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The honky Tonk markets
Reviewed on 2023/11/15
It’s been a positive experience all round.
It’s been a positive experience all round.
Pros
Showpass is smooth transactions from beginning right up to showtime
Cons
It can be a bit pricey if you have to build more then one event within the event to manage different groups
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Satisfied User.
Reviewed on 2024/11/08
Overall I find it to be an easy user experience.
Overall I find it to be an easy user experience.
Pros
It is very easy to get tickets as a user.
Cons
I personally find the pages load slower than I would like.
- Industry: Farming
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Showpass review
Reviewed on 2023/11/16
So far very positive, look forward to learning more about it
So far very positive, look forward to learning more about it
Pros
I am new to showpass but cetainly a fan so far.
Cons
Contacting anyone for help is a challenge