Perpetua Reviews

A+++++

Executive is extremely helpful, if I have a question about anything he responds within minutes.

And incredibly powerful tool for automating budget and bidding for keywords on products on E-com websites like Amazon and Walmart.

I signed up for a month-to-month plan and then when they stopped providing monthly support and could not accommodate our growth to DSP when we moved on they charged me for another seven months of service. I attempted to remove my card from their system but they had already locked it down.

Supposedly their "machine" does it all. There was no follow up and even though I wrote and told them things were way worse they said oh just wait because it takes a bit of time.... it continued worse for 10 weeks! On the second meeting the account rep wasn't sure what he or the system did "wrong" that my results were so much worse. I told him I wanted to cancel and he said yes, he understands it's obvious and the numbers dont lie. He said my subscription would be canceled/non renewed when my "trial" was over and no further charges.
I double confirmed with him in writing. I also confirmed on the Sellics site in their chat (because Sellics is the biller of Perpetua). They also confirmed in writing to me it would not be charged on their end because that came from Perpetua.
Then what did they do? They CHARGED me again! They put through a new subsciption. I am furious because they said oh that was a mistake and they would process a credit. It has been over 2 weeks and they still will not refund me the money, and I am getting no response and there are no telephone numbers either for Sellics or for Perpetua.
This is a FRAUD. I have spent so many hours many many hours and emails upon emails. Every aspect from the onboarding to campaign mgmt, attention, performance, to cust svc, to issuing me a credit terrible.
Also be ware they make changes to your existing Amazon campaigns so you will not be able to easily go back to them to reinstate when their campaigns dont work

not very happy and very expensive soflware to pay every month compare to other like helium 10, only pay 300 and you can put ad as much as you can .

I personally used perpetua for over 8 months time, it was hand down the worst product I have ever used and wasted money upon. They marketed the app so well and you will believe that it works, however the truth is it doesn’t work at all.

I used their service for 1 day and found 8 errors, the companies did not work correctly. I contacted support and in 48 hours they couldn't resolve anything. Apparently, their service is in beta testing. When I asked for a refund as the service didn't work as they described. They said they would not return anything. I will sue them as it is a scam. It's a terrible experience. How can you deceive customers like that, apparently they are making money on this. Do not work with this company under any circumstances.

Excellent at first, now an absolute nightmare. I encounter bugs every day and some are serious. To the point that the Perpetua data is not in sync at all with the Amazon data. It seems to do its thing, regardless of what I want it to do. I have notified issues in the past. Support is great, but follow up on the issues is slow. This is in stark contrast with all the 5-star reviews with stellar experiences. My experience is a lot different.

One day Sellics software migrated our account to Perpetua and they charged around 250 USD with NO trial and NO agreement. Just charged and that's it.

Really delighted with the experience. Their help desk are really helpful, and always get back to me in good time. Clean, easy to use software.

Seen my sales grow month over month all thanks to Perpetua’s help! Really great company and people!