Track-POD

4.6 (137)
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Single-dashboard solution to last-mile logistics challenges.

Overall rating

4.6 /5
(137)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.5/5

96%
recommended this app
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137 Reviews

Pavlos
Pavlos
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great toolkit for delivery services

Reviewed on 2022/08/31

Pros

This software is easy to use with many features that can make your life easier. You can see all your orders and routes on the map. So planning becomes child's play. It gives a very detailed analysis of your working day/period. The support team is great. Quick responsive and willing to help. Track-POD loosens your hands and really helps you control your delivery business.

Cons

There could be an improvement with the shipping labels.

Response from Track-POD

Hi Pavlos,
Thank you for sharing your positive experience with Track-POD, we're happy to know it helps you excel.

Ryan
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Oneextraguy- Review

Reviewed on 2020/01/23

Track pod has taken us from using google calendar to send work to my drivers and has instead...

Track pod has taken us from using google calendar to send work to my drivers and has instead provided a functional app along with desktop software that has made my company more efficient from routes to billing and seeing at a glance EVERY job that needs to be billed by the day.

Pros

I like most that it optimizes the route for the day. Making us more efficient and saving us money on wasted fuel and time.

Cons

The preview option (optimizing yourself) works great. When the software optimized for you it doesn’t allow you to correct the route without complications. (The numbering remains not allowing me to change the routing)

Response from Track-POD

Hi Ryan,

Thank you for your review. We value your business and wanted to notify you that the feedback functionality about your delivery service soon will be available on your mobile devices. So, you will be able to monitor your feedback about provided service in the web-dashboard analytics page.

John
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Not good for those with mixed sized consignments. Ideal for those that ship a specific size

Reviewed on 2022/09/02

Disappointing

Disappointing

Pros

Route planning works for us but that’s about it. Customer support very poor.

Cons

Volume/weight variances vastly reduces automation of daily functions and creates a huge amount of human interaction/workload

Usman
Overall rating
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best option to begin with

Reviewed on 2020/05/18

Set up with our order management system took a bit of time using Zapier, but the track pod customer...

Set up with our order management system took a bit of time using Zapier, but the track pod customer services where very helpful. We use this software daily for 3-4 vans constantly on the road around the country. A few minor teething problems, but we receive a reply within 24 hours and have experienced that they actually listen and implement our ideas.

Pros

We are able to drag and drop routes and quickly optimise where our vans are going

Cons

For retailers like ourselves, it would really help if we had a tracking number that works on a website like “aftership”. This way the customer service emails would reduce as customers tend to patiently wait as long as they can see a tracking showing in transit.

Alternatives Considered

Streem

Reasons for Switching to Track-POD

Track-pod was the most competitively priced when we started off with one van. The user interface is very simple and can really reduce workload.
Marcus
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Marcus Teunissen

Reviewed on 2022/09/12

easy to use.

easy to use.

Pros

Easy API and very user-friendly. What we need is there for the right price-quality ratio.

Cons

Route sheet order numbers do not match the order of the number of addresses

Response from Track-POD

Hi Marcus, thanks for leaving a review!

Liz
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Automated Excellence

Reviewed on 2019/11/25

Pros

Even the lowest subscription with Track-Pod allows me to manage my courier with ease. The process of uploading routes, and adding new routes is extremely intuitive and streamlined.

Cons

For the future, I would like to be able to use Track-Pod on a mobile site. Currently even with another phone app that allows me to view desktop versions of websites, I'm unable to add more routes on the fly if I'm not at a desktop computer.

Alternatives Considered

Onfleet and OnTime 360

Reasons for Choosing Track-POD

WorkWave was quite expensive in comparision to the features it provided and support our company needed.

Switched From

RouteManager

Reasons for Switching to Track-POD

Track-Pod's other competitors had shifty access plans and limitations on users, visibility for the routes, notifications for delivery/refusals, and delivery capture features.

Response from Track-POD

Thanks a lot for your generous review, we really appreciate it. The Mobile Dispatcher app is on our to-do list. We will be glad to make your daily operations even easier.

Gertruda
Gertruda
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good complex of functionalities

Reviewed on 2020/09/08

Comparing price, it is a good deal. Also very flexible plans. We satisfued with it while we are...

Comparing price, it is a good deal. Also very flexible plans. We satisfued with it while we are small.

Pros

Easy to use, helpful and fast customer service, many fuctions are included in main plan. Also you can customize your data fields, reports and documents.

Cons

We are missing the feature to control the orders that are arleady delivered and in the HUB. Also customers have small amount of information in the reports they can get from customer accounts. Customer service is opem with new suggestions, they work hard and has a good comunication

Alternatives Considered

Hellotracks and LogiNext Mile

Reasons for Choosing Track-POD

We missed some functions.

Switched From

Hellotracks

Reasons for Switching to Track-POD

Price and functions

Response from Track-POD

Dear Gertruda,

Thank you for your fair feedback.
We will keep working hard to make the app as flexible as possible to provide you with the personalized experience fitting your business flow.

Niccolò
Niccolò
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 2022/08/31

Very good

Very good

Pros

The route planner and the notification system

Cons

The mobile interface and the Map Zooming from Mac

Oliver
Oliver
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastically simple piece of software

Reviewed on 2022/08/09

Overall experience is very positive. The software itself is intuitive and easy to use. Their team...

Overall experience is very positive. The software itself is intuitive and easy to use. Their team is very accommodating and helpful. They take your suggestions on board to continually improve the software and bring in features that help your business.

Pros

We were able to integrate it into our own way of working very easily. We are yet to integrate directly with other software yet.

Ease of use.

Cons

The interface can get a bit messy when you are using multiple vehicles.

Response from Track-POD

Thank you for your positive review, Oliver, and for your appreciation of the Track-POD team!

grega
grega
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great upgrade for service

Reviewed on 2018/09/17

plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing,...

plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, ....
if your company does any deliveries you need their app.

Pros

ease of use. you bring delivery service online into e commerce and all inserts are traceble.

Cons

some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Response from Track-POD

We appreciate your review and will keep doing our best to meet your needs.

Emmanuella
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ideal software for our company | tracking limited number of vehicles

Reviewed on 2023/03/01

Good

Good

Pros

Ease of use administratorEase of use driver

Cons

Analytics. Total numbers of hours driver was working = difficult to track...Tracking with multiple webshops should be better and standard

Aaron
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent POD software

Reviewed on 2018/10/06

All in all Track-Pod is an excellent tool to improve efficiency. In the past we have experienced...

All in all Track-Pod is an excellent tool to improve efficiency. In the past we have experienced situations before where customers have claimed their deliveries never happened and opened claims with their credit card companies saying they never received product and the Geo stamp provided while capturing customer signatures has eliminated all situations where dishonest customers claim a delivery never happened. Very happy with Track-Pod and the excellent features provided to logistic businesses!

Pros

Track-POD is an excellent software program to improve delivery efficiency and maximize profits. In the furniture delivery and logistics business, the optimization feature allows for proper route planning without spending large amounts of time and company resources. In addition, the POD captures Geo stamps of the location where the signatures and pictures were taken to avoid discrepancies between company drivers and customers. We are extremely happy with the service and attention to detail provided by the entire Track-Pod team! The program has allowed us to increase revenues and efficiency without breaking the bank. The value you receive for the money you spend is worth every penny!

Cons

The only negative side we have experienced with the software is the inability to remove a delivery stop on a route once the driver has started their route. In the logistics industry, and our business model specifically, we allow for cancellations and rescheduled deliveries even after the product is in transit and the route is started. We also have instances where a delivery will need to be switched from one driver /route to another and the software doesn't allow for a delivery to be removed and reassigned once a route has been started. If a situation like this happens, and happens frequently, we currently have the driver mark it not delivered and reenter the delivery to be assigned to another driver. This isn't ideal but not a major problem in perspective with all the other great features Track-Pod offers.

Response from Track-POD

Thanks so much for your review! Soon we will add the possibility to transfer a job to another driver when a route is started.

Amanda
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best software for POD

Reviewed on 2022/09/07

This software brougth to my company so much benefits. We are loving to use it. With it, we are able...

This software brougth to my company so much benefits. We are loving to use it. With it, we are able to control all the external process. It brought more confidence to our clients that receive immediatly the signed document by email.

Pros

The most impactful feature for my company is POD - Proof of delivery. This is perfect to control all deliverys and colletcions without using paper. We can see online the logistic and check photos and signature of who received. It is a very good software!!

Cons

I think they could improve the report. For uso to be able to verify the role route in a unique report, with all informations of deliverys and colletcions.

Response from Track-POD

Hi Amanda,
Thank you so much for sharing your detailed feedback on Track-POD features and solutions, we're proud to power your logistics operation!

mike
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

well worth the purchase

Reviewed on 2022/08/31

Whenever I’ve had a problem customer service has always been there to help and get me the answers I...

Whenever I’ve had a problem customer service has always been there to help and get me the answers I need in a timely manner.

Pros

I like that I’m able to get signatures and pictures of deliveries.. But I’m able to get a picture of the load. Also allows me to track my drivers to see where the rat when a customer calls to ask how long before their package arrives.

Cons

My only dislike is with the shipping labels but it’s not like Purolator or UPS or Canada Post where you can see the senders information and the receivers information both on the same label.

Response from Track-POD

Hi Mike,
Thanks for sharing your feedback! Regarding Track-POD shipping labels, kindly note that they are customizable and our support team is happy to assist you if needed.

Cherry
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

highly recommend

Reviewed on 2022/09/14

Pros

The features are amazing and have great scope to offer more info for the customer as my business expands. It is affordable enough so I can afford the product as a starting out business and I have upgraded to the higher version to unlock more features I love it so much. My customers rave about its accuracy on van tracking and they love the info they receive. The support desk are always happy to help

Cons

I would like them to develop their relationship with Zapier/Shopify integrations a bit more

Response from Track-POD

Hi Cherry, thanks for leaving a review, we're proud to power your growing business!

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Track-POD changed our business

Reviewed on 2022/09/05

Pros

We can plan our routes much quicker and it is reduced our need for delivery drivers

Cons

Once you get to understand how to use Track-POD, there are no issues at all.

Response from Track-POD

We appreciate your kind feedback!

Mgcini Norman
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Track-POD Review

Reviewed on 2021/07/09

The excellent features provided to logistic businesses. I suggest all new courier corporations to...

The excellent features provided to logistic businesses. I suggest all new courier corporations to apply Track-POD. Being capable to check deliveries being dropped off and that they are able to signal and take an picture that is right customer support , growth our client satisfaction and engagement. Greater, person friendly and smooth to use for drivers.

Pros

Driver is tracked through GPS and notifications are computerized. Auto routing, Customisable POD. Drag and drop. The capacity to speedy create and optimise routes .The Dashboard design is simple to use and extremely useful. Addresses and item records stores and auto populates automatically. Easy to use, intuitive studying. Easy to setup. Real time statistics .And very consumer pleasant.

Cons

You can not edit . Finding cope with every so often inaccurate, particularly in rural regions. Battery drain at the phones became the most important concern, however adequate if plugged and charging inside the car .Not capable of trade the phone quantity for text monitoring updates.

Response from Track-POD

Dear Mgcini Norman,

Thank you very much for such a detailed review. We will continue to improve and optimize our apps.

Justin
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Software

Reviewed on 2022/09/07

very good communication and customer support.

very good communication and customer support.

Pros

It provides many features and the latest update of the pin point improved even more

Cons

it need to have more integrations with cheaper packages

Response from Track-POD

Hi Justin,
Thanks for sharing your feedback!

Heather
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Managing Desserts

Reviewed on 2022/09/14

Excellent

Excellent

Pros

The ease and ability to track drivers on their journey.

Cons

It can be a bit bulk to deal with initially. Occasionally it’s difficult to close routes that don’t want to be closed

Response from Track-POD

Hi Heather, thanks for leaving a review!

Verified Reviewer
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

MVGL feedback

Reviewed on 2019/07/09

We have centralized routing function in our organization and we have faster routes planning process

We have centralized routing function in our organization and we have faster routes planning process

Pros

Automatic secondary routes creation, POD functionality

Cons

Primary routes creation functionality, involving other shipments from different locations despite formed secondary routes

Response from Track-POD

Thanks for your feedback. This is very important for us. We are constantly working to improve our route planning tool to provide the best routing solution with great algorithms. Please follow our software updates.

Dave
Overall rating
  • Industry: Packaging & Containers
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Completely satisfied, this software greatly improved the customer experience

Reviewed on 2022/09/14

Savings in efficiencies primarily, customer trust in the information we are providing and the...

Savings in efficiencies primarily, customer trust in the information we are providing and the ability to provide the information quickly.

Pros

We moved from a manual, time intensive process to real-time information. Not only was this software beneficial to our customers, it was a time saver for our internal team members.

Cons

Now that we have our fleet managed by this software, it would be great if we could tackle the remaining gaps. Most of our issues are now with 3 party carriers for outbound and our vendors for inbound - it would be great if we could get close to mandating this software to these partners even if we had to carry some of the cost burden to do so (even if it was with our top partners), I'm sure we'd save it in efficiencies. Is there linking ability and information about the ability to do this?

Response from Track-POD

Hi Dave, thanks for leaving a review, we'll keep working to make Track-POD an even better fit for our customers.

Josh
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Track POD Review

Reviewed on 2022/08/31

Pros

Clear PODs that can be sent directly to customers.

Cons

Overly sensitive map scrolling, no historic tracking of drivers speeds etc, can be a little cumbersome & additional drivers are expensive.

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good sofware

Reviewed on 2022/09/14

Pros

Easy to use, user friendly, good pricing for the value it bring.
Have great feature like client notification and ETA

Cons

Does not take in account the actual trafic. The preview is not accurate specialy in when traffic get more dense.

Response from Track-POD

Thanks for sharing your feedback, we'll keep improving the software to cover more of our customers' needs.

Menna
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Track POD

Reviewed on 2022/09/07

Amazing...glad our company moved to Track-POD

Amazing...glad our company moved to Track-POD

Pros

Very easy to use and POD PDF is easy to send to our customers

Cons

currently cannot include deliveries made by common carriers....only deliveries made by company's own fleet

Response from Track-POD

Hi Menna,
Thanks for sharing your positive feedback!

Omar
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nice Product

Reviewed on 2022/08/31

The overall experience is wonderful. The implementation process was only one day. That was nice.

The overall experience is wonderful. The implementation process was only one day. That was nice.

Pros

The friendly of the system and the easy form to use.

Cons

In the web system all the screen are very difícil to see the map.

Response from Track-POD

Hi Omar,
Thanks for sharing your experience with Track-POD, we're happy to know you implemented the solution so quickly!