Trainual

4.8 (466)
Write a Review!
Easy onboarding and training software for growing businesses

Overall rating

4.8 /5
(466)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.7/5

98%
recommended this app
Sort by

466 Reviews

Stephanie J.
Stephanie J.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Amazing Service

Reviewed on 2021/08/09

It's been effective in keeping all info gathered in one location and making it easily accessible &...

It's been effective in keeping all info gathered in one location and making it easily accessible & easy to train new people.

Pros

I love how easy it is to use and stay organized and help others get trained.

Cons

I wish there was a search bar that when a keyword was input, it would show exactly where in the modules that keyword shows up in a list. That would be super helpful in updating old information once it's not relevant rather than having to go through all modules to see where information may be outdated.

Alternatives Considered

Basecamp

Reasons for Switching to Trainual

We also use Basecamp, but are hoping to ease out of it eventually.
Chelcey
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Company Content That's Easy, Fun, and Powerful

Reviewed on 2024/05/15

Pros

The platform is extremely user friendly and engaging. Writing procedures for a company usually takes a ton of time and energy and isn't "fun" but with this platform, I actually want to come back and keep working. The AI features for general policies makes creating content SO easy and the support from the Trainual staff is above par.

Cons

I don't have a single dislike at the moment, and that's really saying something!!

Alternatives Considered

Whale

Response from Trainual

Wow, we're absolutely stoked to hear your feedback! It's incredible that you're finding Trainual not just powerful, but actually fun to use. We totally get that creating company procedures can be a drag, so we're over the moon that our platform has you excited to keep working on it.
Your shout-out to our AI features and support team has us grinning from ear to ear. We're all about making your life easier and it sounds like we're hitting the mark!
The fact that you don't have a single dislike? That's incredible to hear! We're always pushing to improve, so if anything ever pops up, don't hesitate to let us know.
Thanks for this awesome review - you've made our day! Thanks for being part of Trainual!

adam
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Trainual Review

Reviewed on 2023/03/04

My overall experience with Trainual is a positive one where I have recommended it to a few of my...

My overall experience with Trainual is a positive one where I have recommended it to a few of my friends and assisted them with there setups

Pros

The things I like most for this product how easy it is to use, Easy to keep track of your company and their progress in their training, and how easy it is to assign training to your staff in different departments

Cons

what do I like the least about trainaul, how hard it is to fine turn your details once published

Response from Trainual

Hey Adam! ���� We're so glad to hear Trainual makes it easy to train and manage team learning! More coming to the content editor - stay tuned. ���� Thank you for sharing your review. ����

Jesus
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great but not for us

Reviewed on 2024/03/07

I thoroughly enjoyed Trainual. I loved the fact that you can have it on phones and you can search....

I thoroughly enjoyed Trainual. I loved the fact that you can have it on phones and you can search. However, as we started to use it more and more, it because "too much" and we prefer a much simpler approach to organizing our systems. It's great software but a bit much for us.

Pros

The best part about Trainual for us was the ability to have it on the our employees phones and can easily search for topics.

Cons

I didn't like the organizational format of the software. Nothing wrong with it but it was just too much for what we needed and it became a little bit of a pain. Personal preference only.

Response from Trainual

Appreciate the honesty, Jesus! If you ever decide to give us another go, we have success coaches who can help you to streamline your systems and use only the features that make sense for your simplified approach. If your biz grows and you find you're in need of our product again, we'll be here to make sure you get off on the best foot. Thanks so much for the 4.7 star review!

Laura
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Work place Trainual guide

Reviewed on 2024/03/01

been a good work tool to teach and learn collectively remote and in office

been a good work tool to teach and learn collectively remote and in office

Pros

the ease of learning through visual and audio guidance at the computer, can replay when needed a refresher course.

Cons

Feeling like we are being monitored when using, getting reminders to watch videos we have not reviewed yet.

Response from Trainual

Dynamic learning is what we're all about - glad you're enjoying it too. Highly encourage you to reach out to your leadership team to improve the experience on tracking progress. Thanks so much for sharing your feedback - appreciate you!

Elsa
Overall rating
  • Industry: Computer Hardware
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great tool to get started!

Reviewed on 2024/03/06

Pros

I have thoroughly enjoyed how easy it is to use Trainual, especially as a first step towards implementing a formal knowledge base. It was easy to set up a system within Trainual and make it your own!

Cons

The only thing that makes Trainual a bit difficult is getting used to certain features and then they are changed or removed. Typically, this is to enhance those features and make them easier to use, but sometimes it comes without warning. Other than that, it is a great product!

Response from Trainual

Appreciate the positive review, Elsa! We hear you on better comms, and we're actively making big improvements there. Thanks for taking the time to share your feedback.

Megan
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Love how clean & easy trainual is!

Reviewed on 2024/08/13

Pros

I love that is show my progress and what is left to complete.

Cons

I haven't found anything that I don't like about Trainual.

Response from Trainual

Thank you for your wonderful feedback, Megan! We’re jazzed to hear that you love how clean and easy Trainual is to use, and that the progress tracking feature is helpful for you.

It's fantastic to know that you haven’t encountered anything you dislike about the platform. Your positive experience means a lot to us!

If you ever have any suggestions for enhancements or features you’d like to see, please feel free to share!

Joe
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Trainual works!

Reviewed on 2024/03/01

Trainual has helped our company organize our training and made training more accessible for our...

Trainual has helped our company organize our training and made training more accessible for our employees.

Pros

Being able to organize our training processes in one place. That employees can access at any time, from any place.

Cons

No built in translator for building content in spanish.

Response from Trainual

Thanks, Joe! Stoked to hear that your team appreciates a one-stop-shop for organized training. Noted on the need for translation - I'll pass that along. Grateful for your feedback.

Woosup
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great SOP platform

Reviewed on 2024/03/11

Pros

Easy to use and deploy. It is flexible yet simple to use.

Cons

It was hard to picture the whole outlay will be like. I would like to have a system chart that I can set up initially before I set out putting up SOP.

Response from Trainual

Appreciate you, Woosup! I think you're going to be excited for what's coming. ;) Keep an eye out - and thanks for the review.

Josh
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great format lots of room for customization

Reviewed on 2024/03/06

Pros

I like that you can customize so many different aspects of the training to really suit your needs.

Cons

I dislike that you can’t add quizzes and tests in the middle of sections. The ability to, at a later date , add a quiz when you have realized that it is needed would be a great feature.

Response from Trainual

Hey, Josh! Thanks for sharing. I'm a bit confused by your feedback and definitely want to help here! You can add Tests in between Topics in current state. You can also come back and add tests at any time after the content goes live. You can even use our new AI test question generator to do it for you. Sounds like you might benefit from a chat with our team on this feature. We'd love to show you how to do these things! Feel free to reach out. Thanks again for the positive review.

Lori
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great tool for growing companies

Reviewed on 2023/08/15

Pros

I cannot recommend Trainual enough. As a company, we started using Trainual when we were around 50 employees. Two years later, the size has doubled. Having our processes documented neatly in one place has been invaluable and has made the process of onboarding and training new hires seamless. In addition to using it for new hires, it's a useful tool for seasoned employees to refer to when a question regarding a process arises. (The search bar is great!) Trainual holds the online copy of our Employee Handbook, meeting notes for different departments, SOPs, and much more. We appreciate the public share feature, which allows you to share a subject via a link with those who do not have a Trainual account.

Cons

A feature that was requested by one of our team members is an audio version of Trainual for those who are dyslexic.

Grazi
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best platform for onboarding sessions

Reviewed on 2023/10/30

Apart from all the help we get with our onboarding process, one thing that I love about Trainual is...

Apart from all the help we get with our onboarding process, one thing that I love about Trainual is their newsletter. I'm always excited to read the next one and be inspired by what they bring to us. We have even implemented some processes based on what they recommended in these newsletters or got inspired from their own documentation to create some sections of our own. Thanks a lot, Trainual!

Pros

The product is straightforward to use and has a great UI design. It helps us do our onboarding process much faster than we used to have them.

Cons

I haven't had any issues with the features I've used. :) Sometimes, the filters act up a bit, but I think of that mainly being my fault, haha

Response from Trainual

Wow, thanks Grazi! You're the best! So happy we could save you some time and create great experiences for your new hires. Always send us a quick chat message if there are issues you encounter with filtering. We'd be happy to investigate and put a stop to that.

kyla
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Our review of Trainual

Reviewed on 2023/11/08

Pros

I like how trainual organizes all of our training material. We have an expensive onboarding and in house training program and Trainual helps guide new employees through the first few months of their employments.

Cons

We seem to get employees assigned to subjects that they don't necessarily have to complete. So figuring out how to organize our roles and content has been a little confusing.

Response from Trainual

Thanks for sharing your experience, Kyla! We'd love to help you tighten up your assigned content, just shoot us an email or chat support. We have several new features (like Groups and Permissions changes) that can really freshen this experience and make it more effective. Talk soon! Thanks again!

Trezlynn
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great Resource for Training

Reviewed on 2023/05/11

The biggest business problem solved with using Trainual is outdated processes and procedures being...

The biggest business problem solved with using Trainual is outdated processes and procedures being used and "passed around" due to hard copies being saved. These hard copies would sometimes have hand written notes by team members of when the processes changes, but would be hard to follow. With Trainual, we are able to keep everything up to date quickly.

Pros

Trainual's ease of searching and editing as an administrator is one of my favorite features. To be able to search for any subject, topic, test, etc. and find all associated trainings and topics with that field is amazing. This is a time saver when trying to help my team.Being able to edit an existing topic and training and have it instantly available to my team is another key feature when our processes change. This has helped with any outdated information that a team member could have had with hardcopies of training material.

Cons

In some instances, if a member does not have the proper access, they are unable to see all available topics when they search. It takes an administrator to search and assign the topic or show the team member the material.It can be time consuming to get everything in to Trainual, at first. Once everything is documented, though, it is easier to keep updated.

Response from Trainual

Hey, Trezlynn! Thanks so much for sharing your review. So awesome to hear that you're keeping those Payroll processes alive and well... well documented and up to date, that is! Your team is lucky to have a manager that cares about their success in this way.

Super awesome news - we just released an update a few weeks ago that enables content to be searchable and access to be requested without the need to perform this manually for your employees. Head to the Account settings page and toggle on the option to "Publish content libraries." Be sure you've toggled on the options to share the Company and Policies pages with your team, too! Then they can search and request access on their own.

Additionally, you can use the AI tool in Trainual to write a rough draft of your processes to save a ton of time! Keep an open mind to what is possible with the AI tool - it knows more than you might think!

Thanks again for being a champion of Trainual!

Samantha
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Cutting edge can be a scary place

Reviewed on 2023/05/11

Overall it's going to fill our need for business process documentation well. It has the features...

Overall it's going to fill our need for business process documentation well. It has the features and support we need at the right price. I only with it weren't called "Trainual" because it's really not a training platform.

Pros

I love the responsiveness of the support team and the structures they have in place for deploying the platform. It's a clean, well-though-out platform with a good balance of structure and flexibility to meet most organizations' needs.

Cons

There are a lot of features still in development, and a lot of pieces changing. Dark mode was released, but doesn't work yet with the brand styles. There is a "Team" tag separate from the "role" and "title" fields, but it doesn't have any functionality yet. Sometimes the colors are off, or the whole page shows as code instead. It's nothing a refresh can't fix, but there's definitely a feeling of making sacrifices for the sake of being part of a vision.

Alternatives Considered

Process Street

Response from Trainual

Thanks for sharing, Samantha B! Our team will be pumped to hear your kind words. We know dark mode hasn't hit the mark in the past. We recently sunset this feature and instead recommend using Dark Reader from the Chrome web store (free). We're working hard on a new Groups experience that will make better use of Teams in the future. We're glad to know that, overall, you enjoy and support the use of Trainual in your biz. Keep bringing your feedback!

jerry
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A very helpful tool to manage your people.

Reviewed on 2023/11/13

It has been a good experience. Its's nice to show a new employee how organized we are.

It has been a good experience. Its's nice to show a new employee how organized we are.

Pros

It's a place to keep all the lessons and procedures for a Company.

Cons

Sometimes the creating and transferring previous training paperwork into Trainual was tricky and time consuming.

Response from Trainual

Hey Jerry! Thanks so much for sharing your experience. Nice work getting all of your content into Trainual. Onward and upward my friend!

Heather
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

West Virginia/ Kentucky/Ohio

Reviewed on 2023/11/04

Overall, Trainual has served as a good training app and is easy to navigate through.

Overall, Trainual has served as a good training app and is easy to navigate through.

Pros

I like that it is easily accessible and keeps track of your progress in comparison with other employees as well as the company as a whole.

Cons

What I liked lease about Trainual is that when I went to e-sign some documents from a cell phone that it would not accept the signature and I had to go back and complete from a laptop.

Response from Trainual

Hey Heather! So cool to hear that you're taking advantage of the tracking reports in Trainual and putting them to good use. Nice! We hear you on mobile e-sign - noted for sure. Appreciate this feedback!

Derek
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Traintastic

Reviewed on 2024/03/25

Trainual is great for any company that wants to build a one stop shop for all company and training...

Trainual is great for any company that wants to build a one stop shop for all company and training needs.

Pros

It has AI technology and can be used remotely

Cons

The thing that I like least about Trainual is it has Limited Font options.

Rob
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Trainual Review

Reviewed on 2023/08/09

Pros

I like that I can take all processes out of my head and write them down, step by step for the team to follow. This has freed my time up greatly. Now the team can refer to trainual.Also, the company structure feature is ace. I can allocate people to roles, then trainual subjects to that role

Cons

I think it is quite good as is. For what we use it for, there is nothing lacking

Lennard
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The best learning platform!

Reviewed on 2023/05/22

It is very good! Always keeping pace with changing business needs and technological advancements.

It is very good! Always keeping pace with changing business needs and technological advancements.

Pros

Trainual is an impressive platform that takes the complications out of employee onboarding and training. By centralizing and automating the process, it streamlines businesses' internal operations and contributes significantly to their scalability.

Cons

In my opinion it is a bit expensive when compared to other platforms.

Response from Trainual

Thanks for the awesome review, Lennard! We love hearing that Trainual has made employee onboarding and training easier for you. Our goal is to simplify and streamline operations, so we're glad we could contribute to your scalability. Keep up the great work! And thanks again!

Sissy
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of use

Reviewed on 2023/05/11

I absolutely love Trainual. It simplified and you can continue to add items when needed. We are...

I absolutely love Trainual. It simplified and you can continue to add items when needed. We are daily users.

Pros

Trainual is easy to use. Once a subject is published, searching and learning from that subject is quick and efficient.

Cons

Trying to assign subjects sometimes gets confusing. But once you learn, it’s simple.

Response from Trainual

We absolutely love you right back, Sissy! Thanks so much for your review. Daily use is underrated. Have to shout you out for this! There's something to be said for teams who value consistency, repeatability and correctness. I bet you save money and create great experiences again and again. You rock!

Suzanne
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Process management build out and review

Reviewed on 2023/08/11

Trainual is relatively new to our company and we are still building out the various areas. I like...

Trainual is relatively new to our company and we are still building out the various areas. I like how it builds on itself and the areas can overlap and relate with ease.

Pros

It is highly user friendly and guides you through the modules in regards to building and adding new content. Things are kept simple and straight to the point.

Cons

Integrating users and assigning roles can be slightly confusing or harder to manage.

Hope
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Program for Streamlining Onboarding and Continued Education

Reviewed on 2023/05/22

It's great

It's great

Pros

I love that it eases the process of onboarding. Instead of printing out 100s of pages and having to remember what all goes where I can set up a new employee to automatically go through the whole process.

Cons

Nothing I really believe Trainual delivers on what it promises.

Response from Trainual

Thank you so much for your kind words, Hope! We're stoked to hear that our onboarding capabilities have made your life easier. We designed it to improve the onboarding experience so that you can focus on what matters most. Cheers to streamlined processes and hassle-free onboarding! 🎉 Appreciate you!

Regina
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Life Changing Training Tool!

Reviewed on 2023/05/22

It's easy to build processes and search processes.

It's easy to build processes and search processes.

Pros

There are a lot of detailed processes that our company doesn't use every day. It's great to have those processes somewhere that are easily accessible.

Cons

I feel like the word editing could have more options.

Response from Trainual

Thanks for your positive review, Regina! Having access to processes you don't use every day is an important part of why Trainual matters - thanks for calling that out. We're always striving to make things easier for you. And big news - we've got major updates coming to the content editor experience. Stay tuned and thanks so much!

tanis
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Trainual for Finance Based business

Reviewed on 2023/05/12

Very helpful in making sense and giving organization and structure to a remote business. Wonderful...

Very helpful in making sense and giving organization and structure to a remote business. Wonderful place to collect and store info and training.

Pros

I like the search function to find tasks. I also like the presentation or layout and structure of templates/design.

Cons

I struggle with finding the best place to search for what I am looking for whether it is a process or training. This may be due to us still in stages of fleshing out the content

Response from Trainual

Thank you for your positive feedback, Tanis! We're glad to hear that you find our search function and templates/design empowering. We understand your struggle in finding specific content. We'll have a major Search enhancement coming in just a few short weeks! 🎉 [Hint: Semantic search] We appreciate your support!