Trainual Reviews

Our company is growing at 40-60% a year and we are so busy it is almost impossible to get someone trained to take off the workload and we have added 7 employees in the last 9 months. It has been essential to have to do the training once and then send everyone through it saving my manager a ton of time. It has been easy for us to setup tasks for the new hires to do as well as to have comprehensive tests that really get the new hires engaged.

It could be easier to install videos and photos.

I like the simplicity of trainual, especially the dashboard and the email reminders that content has been updated. Building lessons is fairly easy as is creating tasks. Getting my entire company to move over the platform was fairly easy, as was setting up the invites and setting individual user levels. Once training lessons are created, they are easy to update and keep current. I like how you can both link and embed video and really, create any type of layout you want. That is nice and I like having the ability to have certain layouts for certain kind of content. Embedding Loom videos has been a super easy process.

The only con to Trainual is when it comes to editing the overall structure of training. It can be a bit confusing adding new content from the subject area (but once in the lesson it is super easy). I just think the initial contents could be easier to navigate.

Trainual is easy to use and quick to set up. The UI makes it setting up new training subjects and keeping everything organized easy. Our team members have come to rely on Trainual for training, process documentation, SOPs, and tracking learning.

There is nothing I don't like about Trainual. It has greatly improved our knowledge base.

In theory, it makes the process of onboarding and training easy and efficient.

The set up process, even with already having the documentation is burdensome and the flow of how to use the software is confusing. There is no real start and finish or defined, or even suggested, workflow. There are tons of integrations, but no suggestions really as to how to best use them or under what circumstances these things would be useful. It is also incredibly expensive to say that it is ongoing expense that will forever need to be paid for the life of your business. Theres no tapering off or build up. It has to be implemented immediately in order to show it's value and does not account for the set up process.

Honestly, I like how modern it looks the most. Previously, our company used Zoho and it had a lot of features, but it didn't look smooth. When you're trying to learn something new, you need as few distractions as possible. With Trainual's polished look, you're able to focus. On the administrator side, you can create everything you need without any training. Just take a moment to plan out your training, and you'll be alright.

The only gripe I have is the assessments. Zoho had a lot of options for the question types, and in Trainual I was hoping for the same. I adapted many of the questions that I migrated over, so it's okay, but having different question types helps break up the monotony. We have to ask a lot of questions in certain training modules, so this really helped, but this technical limitation hasn't actually held us back in practice. We continue to love Trainual.

Everything works for us at the car wash. We love that we can pull work orders for the day from a phone.

Can't do everything on the mobile app.

The product is very easy to get into and deploy. The design is very consistent and creates a great "feel" for your information.

It's pricey for a small business (or at least seems to be from my viewpoint.) The pre-made templates are clunky and slightly difficult to deploy.

Being able to have all of our company policies/procedures easily accessible makes onboarding new employees so easy. Their first day is usually full of Trainual. From having step by step tutorials they follow along with to set up different accounts, to watching videos about our company culture. It has made the first few days easy and help align our newcomers with what is important to our company.

There are many templates, just wish they had more robust options.

ease of use, versatile, simple, clean interface, fast-loading.

Signatures are an additional cost. However, it was easy to add a link to an inexpensive online signature platform.

Creating courses is great. The overall look and feel of Trainual is nice and really makes us want to use it. It's really easy for new hires to hop on it and start watching courses about our platform and procedures.

It's a bit confusing to set up a new course, but once you get the hang of it, it's not that hard.

I like the user-friendliness of the application interface & the ease of delivering a seamless, high-quality user experience. I appreciate the solution's flexibility, allowing us to leverage it as a LMS & a KD. Based on budget, this solution was a solid win for us.

I was not a fan of the lack of user & content data provided. I would like to see more robust reporting on user data, internal SEO data & content efficacy. For example, it would be beneficial to be able to see data on content access frequency, average duration on-page, most frequently searched key terms, ranking info, top viewed content, etc.

This has allowed for our practice to dramatically improve our onboarding, training, and policy/procedure update management processes.

The search feature is often more frustrating than helpful. It often results in time intensive continue searching through the list of results without necessarily producing the Trainual module intended.

Love that we are able to contain all important training materials both internal and client-specific procedures in one easy to use platform

The search function could be improved. Like if I searched for a specific procedure for a hypothetical client named "Red" the search function will more than likely return values for other procedures that have the word "red" somewhere in the procedure. The first results should be based on of trainual name not what is contained within the body/text of each trainual. Causes lots of issues for us as our company name is Longs Peak. The word "peak" is commonly used in the investment industry both as a way to describe the market and also is used in a lot of different firm names.

Some things that I love about Trainual are the features where I can add media like videos and gifs.

There are a lot of ideas I have that would make Trainual more effective. For example, being able to play the videos right in Trainual without having to click a link and open a new tab. COLOR CUSTOMIZATION! I hate the light gray color for all of the buttons (save, next, etc) I wish it was literally any other color. But if it was customizable that would be even better. Also when creating a test there NEEDS to be an option to select how many questions/possible answers for a given test. Clicking “new question” every time and then clicking “new answer” 4 times for each question is just way too time consuming and outright annoying. There could also be different types of quiz questions! What about definition matching or something else more interactive than multiple choice. And I wish you could turn off the feature where it shows the User what they got wrong. And the “essay” exams are NOT FUNCTIONAL because there is no way for the Administrator to review and approve the submissions. It just says 100% no matter what they write. For the Quiz portion of Trainual I rate it a 2/5. There is so much more development that needs to be happening here. Otherwise it’s a good platform.

As a training coordinator it gives me flexibility. It does not replace face to face training. But is an addition to the training program. It allows members to complete training on their time and gives us the ability to easily update said training.

The initial roll out was a little confusing for members who aren't computer literate. But it didn't take much training to get them up to speed.

It is not hard to learn how to use, it is fun to create training programs. There are many things you can do with this software.

Some of the embedding features are hard to understand and can be complicated if you are not tech friendly. It can be slightly hard to grasp how the courses can be set up, Such as understanding subject, topic, steps and how they work together.

As a remote company, Trainual provides a one-stop platform for all training material. I like that I can add written materials, videos, and images/documents to create a cohesive and user-friendly training resource. Using Trainual allows our company to keep training consistent and gets our new hires trained much more quickly. Instead of pulling a team member for one-on-one training for the basics, we can get them started on Trainual, then transition to on-the-job training much more effectively.

There are certain features that would make assigning tasks more efficient but with the proactive updates, I expect Trainual will come up with a solution soon enough. I would like to see where I can create profiles with the subjects needed for each role, then assign users to the role instead of assign each individual subject.

I like the Learning paths and the ease of use of the system overall.

None that come to mind that I like least.

We didn't have written processes previous to using Trainual. This software has helped us get everything out of our heads and onto "paper" so that there is clear understanding across the board for what is expected from our employees and what they should expect from us as a company. It's easy to set up, easy to modify/customize, and easy to use. We are an HVAC contractor and not all of our employees are tech savvy. We've had no issues whatsoever in any of our employees using the software. And living in the new normal of social distancing this software has allowed us to hire, onboard, and train people virtually. We're better at these three items now than we ever were before and it's due to our use of Trainual.

I can't think of any issues we've had with the software.

The use and navigation of the Trainual platform is simple and clear. My trainers are easily able to create new subjects within minutes. Also, having the ability to move entire sections from one subject to another makes life so much better. It would never work if we had to copy/paste and delete. We also love the reporting in Trainual. We can monitor our new trainees' progression and identify areas for improvement at a glance.

I cannot think of anything I don't like about trainual. It would be nice if we could choose our own color scheme to match that of our company.

I like all the template options and YouTube videos available for helping us create materials. With the new sections of process, company, etc. it has been helpful to be able to divide up content more specifically.

I didn't know there was integration possible with trainual and will look more into that.

It has been a process to get all the information into Trainual. It feels very overwhelming, but the templates help. I find it is sometimes difficult to get GIFs to load and then just skip them because it is taking too long.

I love how easy it is to understand and learn to use. The staff that helped set up the software with us was very in depth and helped us understand how to best use this software to its full capacity. It also has useful reports that have greatly made progress tracking a breeze.

There is a completion report that shows your progress vs the whole company's progress that sometimes shows a near completion on the material assigned to you even though it shows all the material you are assigned to as complete. It is very minor.

It was very easy to create/implement content for the site. The ability to use the system mobile is great as well.

The reporting leaves a bit to be desired (not very robust functionality). There is also no back-up system for content that may be accidentally deleted (it is lost for good). The levels of access could also be improved; it would be helpful for some to view answers in the system without having to go to each individual user to look up this information.

The software is so intuitive and easy to use you just get in and go. It’s so much fun documenting our processes now and spicing the content up with interesting fonts, images, and videos.

It would be nice if videos could be uploaded directly to Trainual rather than linking them in from somewhere else like YouTube.

Training and onboarding can be a difficult process and knowing which way or in what direction we want to begin the training can be the most challenging.

With Trainual, it gives us a clear path to take with our trainees and allows us a chance to show them the step-by-step processes while keeping each topic relevant to the tasks at hand.

Updating processes is easy and keeps everyone involved. It makes cross-training easy as well and allows the company to work efficiently as everybody knows the basics and can help take over for others who may be absent, on leave, or just overloaded.

There weren't many features I was disappointed with. I've been very satisfied so far.