Trumpia Reviews

There platform is very dynamic and has a many options for engagement. Trumpia does a very good job with training and offers a variety tutorials that helps understand all the other options that they offer.

The platform isn't as intuitive as I hoped and finding thing isn't always very easy. Its nice that they offer so many modules and ways of engagement but for the average user they dont use them all. I think the main UI should be cleaner and easier to navigate

I like the versatility the most. There are plenty of text messaging solutions out there, but none that can do what Trumpia can do.

Text with photos, images, video, audio, numbered mobile coupons with a private web-based redemption site that employees can access on their mobile phones to record discount programs. There's also a web-based customer loyalty program function that replaces paper cards entirely. Tons of options that marketing departments need, like surveys and trackable hyperlinks and automated variable messaging with additional list segmentation depending upon customer response.

Has some features that educational and religious organizations would use, though I'm not in those markets.

I really am hooked on the list segmentation and automation capabilities. This provides me with the ability to tailor my messages to subsets of the customer base. Set it, and forget- the software does the work. The best feature? That's easy: people actually read their text messages, unlike email, although Trumpia can do that too. It's a single platform that can do texts, email and social media.

The USA-based customer support is first-rate and very personal. They've helped me many, many times. I'm not a techie, and support is very important to me. They have a video training library with dozens of short feature videos. I'm very happy with my purchase.

That I didn't discover it sooner. A bit of a learning curve for my limited tech capabilities on some of the more advanced features. The support team walked me through those, though.

Easy of use with a minimal learning curve . Have used the software for several different conferences and small to large with great consistency

Has limits to how many Keywords can be used at one time. Once we reach the maximum number of keywords, we then have to delete past keywords to open up space.

The functionality of the platform and the API integration is very extensive. We have been able to use their API for our custom platform to send messages and codes through our distribution lists.

It can be pricey. Trumpia isn't the cheapest platform but it is very robust. If you are sending from 5,000 to 10,000 text messages per month, Trumpia is a great option.

I love that it can take less than 5 minutes to send a text message to over 300 people! Trumpia makes it easy to remind our student body about events. We also have this system in case of emergencies - we can quickly instruct our students. It's a great resource to have!

There doesn't seem to be a quick, easy way for contacts to get back into the system, once they've opted out.

Text message advertising. Loyalty program tied to customer phone number. Mass text message to customers.

Inconvenient with loyalty program. Using separate iPad. Need to be integrated with pos system to make it easier to pull up customer info.

It was marketed to send out scheduled text messages. Initially had support.

After we spent money on the system our support went down hill quickly. Our initial rep was not knowledgeable with the system and set up our campaign incorrectly. At this point we also learned they could not do what we wanted and were promised during the initial pitch. We then discovered many issues with our text campaign including texts not being sent to many of our recipients. The tracking was also very confusing to decipher. We then were transferred to another rep that was very unresponsive. We brought them many left over issues with the original rep, we were promised we would receive follow-up, and never received anything. We then discovered that our tracking was not even working correctly and all of our data was incorrect - we were given no solution. At this point we looked for a new vendor.

- Efficient and helpful Customer Service department
- Easy to track contacts from opt-in'd by different keywords
- 1-on-1 texting available
- Message templates

- Platform might be little bit complicated for starters, but Trumpia provided tutorials to assist.
- Text character limits

It's easy to use from any computer and has built in tracking so I can measure the impact of my messages.

The interface is a little clunky and counter intuitive in some places. It can be difficult to learn where everything is.

Being able to go in and edit the campaigns quickly and easily. Not only can I go in and make quick edits, but the campaigns are quickly approved for use.

That you can't toggle a campaign on and off. This way if I have events that are weeks apart, then I can shut off the code and turn it back on, rather than deleting a campaign and starting over.

The flexibility and affordablity of the software was my first draw. Once working with it, I have found that they have a good customer support team that has assisted me every step of the way.

The initial setup is a large task but that was to be expected. I believe once everything is in place the upkeep should be less cumbersome.

They are very friendly before taking your money. Has API

The system is outdated, it's buggy, it's frustrating, support is pathetic most of the times.

When I decided to open my business and needed a way to run contests using a shortcode and online method for entries Trumpia was the easiest and least expensive way to white label my company. I didn't have to spend in the six figures to have a system developed. I integrated my own web address into their system and they helped me provision my own shortcode.

I wish they had more robust offerings with the ability to do more complicated contesting. Cannot do some basic instant win and other type contests using this platform.

Value and support has been awesome every time I call I have been able to get a quick response. I also like that they do annual and non profit discounts.

Not being able to text from your phone to a keyword. I would like to be able to set up mobile phone numbers that can text a list like other vendors.

The software is easy to use and intergrate with all our social media platforms. The text messages get sent fast and accurate

I do not like that we can not see previous sent messages until after they are copied and added to the send to contact list. I also do not like how many characters we are limited to for the added cost

I like how many people I can send a message out to. It saves a lot of time for me to send out a text blast rather than calling each individual

I do not like how many different things I have to go through in order to get a message sent out. It is very time consuming when sending out blasts.

The texting service worked very well. I liked that I could use graphics and photos. It helped me contact a wide variety of people. And, the customer support team was helpful when I had a problem.

My department had a few problems with the emails, they wouldn't go through to my list. Also, often the system was down when I needed to use the service.

Trumpia has been an excellent resource for our company for over 3 years now. The ease of use, great communication, and highly effective marketing tools make working with Trumpia all the better.

I personally do not have any cons, however, I do think the mobile version of the site can be improved.

Robust API with the ability to build a 2-way texting platform on top. The ability to text-enable a company landline or VOIP line is vital since we deal in the SMB sector.

There are some nuances that cause occasional bugs. Sometimes the source is on our end and sometimes on the Trumpia end. I also wish when my account balance fell below the balance I wouldn't have to contact someone to reactivate it for me so I can add more funds. Sometimes this can cause minimal delays and cause us to have minor downtime with SMS. We have processes in place to prevent this in the future, but it has happened a few times. (Mainly in our test environment).

It obviously functions in regards to sending out texts. They system seems somewhat robust...but still not a lot that I like about it.

Email system is not very good. Texting system has some flaws in my opinion...for instance once a text is sent.. if someone replies to it after an amount of time... it can enroll them in something else because the same number is being used by other companies. I have not used Trumpia in a little while because I found something that is easier and works far better.

Able to store information that is used each time I send a text. I love that I can send to the whole team at once so everyone has the information they need.

I have noticed from time to time if i send a text prior to 8am it will not go thru. I use the function of choosing to send it later to bypass that. Outside of that I have no issues with the software.

online access, upload files and lists, schedule delivery of text in advance . access from anywhere

multiple lists dont get cross referenced, the scheduling fails and it does not tell you it has failed

The use of keywords is easy to set up and great during seasonal sales events. We were able to text-enable our local number within minutes!

Initially, it's hard to get your opt-in lists built up. I also wished that it integrated with our CRM so that messages would attach to our customers' records.

Trumpia is providing us with exactly what I was looking for. We wanted the ability to capture audience member's contact info at the time of a music show when the love emotion was peaked. This is working fabulously!

I wish I didn't have to buy such a big & expensive package (10 key words). Hopefully I'll need all 10 but for the first 9 months, 5 would have been good with a reduced price.

It's easy to use. it's very funcional. it serves the purpose of our ministry. We love how easily we're able to get the word out about upcoming events.