RDPWin

4.0 (80)
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Property management software for hotels & resorts

Overall rating

4.0 /5
(80)
Value for Money
3.8/5
Features
3.9/5
Ease of Use
3.9/5
Customer Support
4.1/5

76%
recommended this app
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80 Reviews

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Over 6 years working with RDP

Reviewed on 2018/04/16

Pros

the software is pretty easy to use and learn. Many drop down menus to look through if you aren't sure what you are looking for, you can poke around to find it. Adding rates and packages are easy.

Cons

I wish all the add ons weren't so much money. I understand the concept, but for independent hotels, it's hard to convince the owners to spend. Also, the IRM is very basic. It would be nice if you could improve that to be up to par with other booking engines.

Kent
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great PMS for properties that manage vacation rentals/condos.

Reviewed on 2018/04/16

Pros

Contemplates well all possible scenarios and revenue sharing set ups including travel agents, wholesalers, OTAs, etc. Also contemplates possible owner charges, shared expenses, reservation related charges, and customer management features.

Cons

While the reporting system is infinitely customizable, the Crystal reports software is tough for average employees. Also many features are available is additional modules with additional purchase expenses and annual support fees. And finally support is not available with a simple call but rather has to be scheduled for the most part.

Jordan
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

works but is not without its kinks. Rates changing randomly, updates cause more problems than...

Reviewed on 2018/04/11

I could check guests in/out of hotel

I could check guests in/out of hotel

Pros

The software is relatively easy to learn and navigate. functions mostly as it should. staff is friendly when available

Cons

No real 24 hr support without fees. Cant even upload a support ticket on the weekends or overnight which is kinda ridiculous.

Response from Resort Data Processing

Hi Jordan,

We do have our support portal open 24/7. While we do charge a fee for after hours calls you could submit a ticket and we will assist you as soon as we can, often within the next business day.

Becca
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Robust software perfect for property management / hotel combo

Reviewed on 2018/05/09

Pros

We chose this software because it fit our needs as a property manager (vacation rentals) as well as our hotel business . There are a lot of features and it can be customized to fit most of your needs if you are in the industry. It has a database style feel and many custom options.

Cons

The software also feels almost too advanced with many features you will never use. Sometimes it can be challenging to figure out how to do something simple in the system. It is not very intuitive or user friendly. But once it is fully set up and customized, screens can be limited for the front desk so they don't get overwhelmed. I'd recommend having a technical person run point on the initial configuration.

Daniel
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

We have been using this software for over 30

Reviewed on 2018/02/09

We have been approached by other companies but we have been very satisfied with RDP. We have tried...

We have been approached by other companies but we have been very satisfied with RDP. We have tried some demo versions of other software but there was always something missing that we got with RDP so we have been sticking with it .

Pros

Very stable and well adapted to hotel control, this company has been in the lodging industry for a very long time. Support is great

Cons

The only thing that is touchy in our case is setting up the crazy lodging taxe we have in quebec, thanks to RDP support we were able to find a way . Not quite as convenient as I would have want but works ok.

John
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Modest improvements over the last few years

Reviewed on 2018/04/13

reasonable cost

reasonable cost

Pros

1) Online Booking 2) Yield Management Capabilities 3) Ability to Build Package Rate Codes 4) Ability to Create and Merchandise a variety of room types.

Cons

1) No clear process for working through issues with 3 rd party platform. Most of the 3rd part vendors to not have a specific contact at RDP to work through problems. Currently if the is an issues the vendor points the finger at RDP. RDP points the finger at the vendor and the custom must facilitate the process.
2) Online knowledge base is difficult to use and search. It is not always updated and very difficult to search

Marcus
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great PMS software

Reviewed on 2018/05/10

Pros

RDP is flexible enough to customize things to match our business rather than needing us to change to accommodate it. We are a seasonal business so being able to adjust rate plans, etc is important. We bundle rooms and food (+/- other items) into a package and it handles this well. Great reporting.

Cons

This is pretty granular but we have a non-calendar fiscal year so I wish the Statistical Totals display (it's an easy pull down for quick year over year comparisons) could start in November rather than January.

kelsey
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

generally easy to use

Reviewed on 2018/04/13

Pros

I like the note section and the unlimited space, the clarity of seeing payments taken, being able to customize reports

Cons

not being able to see what changes have been made by different people. RDP not being able to communicate with the resorts POS system, but the POS system can communicate with RDP

Frank
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A lot of options

Reviewed on 2018/10/12

I have used many software packages and now RDPWin and I have to put RDP somewhere in the middle as...

I have used many software packages and now RDPWin and I have to put RDP somewhere in the middle as I found many things I like but also enjoyed other software that was more user-friendly and/or easier to customize reports.

Pros

I like that there are lots of options such as changing settings and ability to write customized reports.

Cons

There are still some things that need to be fixed or customized that make our work too challenging, such as group reservations, revenue reports by unit type, and an owners statement with signs seemingly reversed.

Verified Reviewer
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good option for remote desktop access

Reviewed on 2021/12/02

Used for remote desktop access

Used for remote desktop access

Pros

Decent features, low communication lag, inexpensive, good user interface

Cons

Buggy and slow at times, sensitive to poor connection.

Catherine
Overall rating
  • Industry: Research
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

I get a lot of error messages and then the database closes. This occurs just about everyday.

Reviewed on 2018/04/16

It is the only product that allows us to post manual rates.

It is the only product that allows us to post manual rates.

Pros

The tape chart is an easy visual and shows availability quickly. It also displays the different types of reservations using colors, which is a nice feature.

Cons

When I make long-term reservations, it often changes the "share-with" reservation to the entire time instead of the month-to-month date I entered. I was told this was because we had to do the upgrade, which we did; but it still happens.

Kim
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I enjoy using RDP it is an easy software to use and train new staff on.

Reviewed on 2018/04/17

Pros

The confidence to know that the support staff are always available and I have felt they have always been very knowledgeable and quick to respond. This team is a tremendous asset to you.

Cons

When a process works well and then seems to aquire a glitch. The upgrades at times cause this and it is frustrating. It would also be helpful if there was a manual to refer to as it is not always easy to find help within RDP for simple items.

Mervyn
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I have always had a good experience using the program .

Reviewed on 2018/04/18

Pros

What I like most about this software is its user friendliness. Its has the ability to give you all the data you need in related to your guest and their agents. It also give analysis which can with you planning.

Cons

What I don't like about this software is its inability to calculate a percentage of part of a total. e,g I may need a to calculate a discount on the room portion of the package not the meals.

Tiffany
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The support staff is very responsive. If we have a problem they always make sure I resolve it

Reviewed on 2018/04/11

I understand front desk much better

I understand front desk much better

Pros

ease of use, support, menus are easy to navigate. The display is clear and I like the fonts. It loads quickly. I also like the feature that extracts data and then lets me create an excel spreadsheet.

Cons

hard to correct after guest checks out. The support staff is good but sometimes they go to quickly when explaining something.

Lisa
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

So many features. Overwhelming when you're getting started.

Reviewed on 2018/04/17

That I have an online reservation system and am not doing this all by hand.

That I have an online reservation system and am not doing this all by hand.

Pros

The tape chart and how you can move reservations around. The tape chart and how you can move reservations around.The tape chart and how you can move reservations around.

Cons

There are so many nuances about it. It requires a lot of training which we don't have time for, and it seems we keep learning more aspects of the system with each issue that comes up. It's like having reactive training instead of proactive understanding.

Jess
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Works for our property.

Reviewed on 2018/04/16

Pros

Fairly simple to use. User friendly in that RDP won't easily allow you make a mistake. It also runs you step by step through the functions that we use most often.

Cons

Certain functionalities that work best for unit types, but not for individual units. That could certainly be improved.

Jennifer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very user friendly

Reviewed on 2018/04/17

Pros

It's easy to correct a transaction after entering invoice data without having to delete and re-enter it on every occasion.

Cons

When selecting a house name for data entry, be careful how you scroll with the mouse, you can end up in the wrong house!

Allan
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

It's OK

Reviewed on 2018/10/12

No more than our old custom system.

No more than our old custom system.

Pros

It works and seems to be pretty reliable.

Cons

Accounting issues. Lack of flexibility. Time it takes to get things done. Unsolved issues with certain features.

Minh
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall a good product

Reviewed on 2018/12/25

Pros

The product is customizable and it is very useful for my work. The user interface is friendly for me.

Cons

However, the customer service is sometimes not very responsive but they will answer eventually. It also has some limitations in functionality

Heather
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Frustrating.

Reviewed on 2018/04/17

Pros

All the many things that can be done on the software, yet I have no idea how to find how to do those things. I usually explore the software as much as possible when I have extra time. Playing with the software itself is the only way to learn a new task.

Cons

Constant errors. Constant changes are made to reservations that make no sense. Having to pay for any support needed. When given support it doesn't even fix the problem.

Verified Reviewer
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A Good upcoming and easy to learn the system

Reviewed on 2018/07/03

Pros

This system is super easy to use and has great flexibility. It is so good when it is time for us to create specific packages. It has really helped us in achieving more for our hotel and all of my colleagues are very comfortable using this. The reporting function is also a great addition.

Cons

Some key areas within the reservations process are not complete, it is workable but it would be good for them to continue to develop more to make this available.

Mark
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very in depth abilities

Reviewed on 2018/04/16

Pros

It is not a cookie cutter solution. It allows for multiple room styles and owners. Support is very helpful.

Cons

Slowness of fully implementing 64bit support for interface modules. This has been improving this spring

Greg
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Software success

Reviewed on 2018/10/19

Pros

Not much to dislike its great, very flexible, scalable. Support is spot on

Cons

wish it was free, but you get waht you pay for

Jeff
Overall rating
  • Industry: Real Estate
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Support

Reviewed on 2014/10/18

Pros

If there is a problem, or if we have made a horrible mistake, they provide quick and excellent technical support. Many of the staff have been there a long time, and we know each other by name. RDP feels a lot like a family.

Cons

As with most other companies, getting help is more complicated. Ten years ago, we could call customer support. Now, we email. I'm sure it's more efficient, and they are better able to prioritize their responses. It just feels less personal. It's not a big deal, though. It's just what I like least.

Lenora
Overall rating
  • Industry: Real Estate
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

RDP/Shift4 Install

Reviewed on 2014/08/05

Pros

The ease of Dollars on the Net is amazing. It's very user-friendly and easy to navigate.

Cons

There was no IT checklist provided so property IT could ensure that the equipment was compatible and up to date. This is helpful with onsite or contracted IT support. Shift4 teams need to coordinate the installs with RDP and not the hotel. The setup team was asking me install dates and times when it needed to be coordinated with RDP.