So far, working with Serviceworks has been one of the most collaborative experiences I have had to date. Matt has been incredible responsive to all our input and our requested to system changes;
based on our experience thus far we expect great things in the future.
1) When issues arise I am able to obtain help within a short amount of time.
2) The program is VERY user friendly.
3)Compared to the previous software, this program is much easier to navigate.
Currently, there are still a few glitches to work out. However, I am seeing progress daily to implement corrective action. Serviceworks is a new program and I think a few bugs are to be expected.
I have looked at many other field management software. But Service Works is the best. It has all the key features and more to operate a business smoothly. This is easy to use for non hi tech professionals. It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved.
For retail industry they do not offer any gift card management yet. That would be one thing I would suggest to be included.