HubStar Connect Reviews

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9 Reviews
- Industry: Civil Engineering
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartway2 for Hotel Booking
Reviewed on 2024/09/01
My overall experience with Smartway2 has been positive. The platform’s user-friendly interface...
My overall experience with Smartway2 has been positive. The platform’s user-friendly interface makes managing and booking resources straightforward. Its real-time booking capabilities are convenient and enhance productivity. However, occasional glitches and limited customization options can be frustrating. Overall, it's a solid tool for improving resource management and space utilization.
Pros
Smartway2's user-friendly interface, real-time reservations, and effective resource management improve productivity and space use. I use it everyday to boo a hotel.
Cons
Occasional glitches and limited customization options.
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Perfect fit for our desk booking requirements
Reviewed on 2023/05/25
As stated above this was required for desk booking, however we have since rolled out VR, EV and...
As stated above this was required for desk booking, however we have since rolled out VR, EV and other functionality across multiple sites. We have very little support calls come through from users and overall positive feedback since the service was bedded in.
Pros
The application works very well, but the support given has been exceptional. This was originally required for desk booking during covid but the business quickly took to the system and have been requesting further functionality since. The majority of, if not all, of this functionality has had tight deadlines however these have been hit due to our incredibly respondent Account Manager.
Cons
It would be useful to have some communication about new features/updates coming up.
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Desk booking to support new ways of working
Reviewed on 2022/03/27
Smartway2 has good reporting features which helps us view the usage of our office spaces which will...
Smartway2 has good reporting features which helps us view the usage of our office spaces which will help shape the future of our offices,
Pros
That we could prepopulate a set of check points before employees could book a desk - This feature was valuable to support employees returning during the pandemic.
Cons
A feature that would be good to incorporate is if you could be taken straight to the floor you regularly book desks on as a default instead of having to select each time.
- Industry: Law Practice
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Imrpoved Room Utilization
Reviewed on 2018/12/05
Smartway2 has reduced our no show rate by over 70% do to email reminders and signage outside of...
Smartway2 has reduced our no show rate by over 70% do to email reminders and signage outside of each meeting room which requires employees to check in via their security badge. We have received great value from this solution since we installed in 10 months again.
Pros
Outlook integration is very easy to use - IT team were very happy!
Implementation was great. We were up and running in days.
Digitial signage helps us reduce our meeting no shows and increase conf room utilization.
Able to book rooms and desks with one mobile app.
Cons
Would like to see them provide desk signage to track utilization and check in for mobiel workers. They say its coming soon.
Response from HubStar
Thanks so much for the review, these are fantastic results! Could you drop us a quick message at [email protected] so we can get in touch regarding the features you mentioned,? Some are already available.
- Industry: Civic & Social Organization
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Would 100% recommended
Reviewed on 2022/11/11
Overall, I'm happy with the system, and look forward to new functions in the system that may help...
Overall, I'm happy with the system, and look forward to new functions in the system that may help our business.I must say, Raj is by far the best and most approachable person I've met on any contract I've worked on. Nothings is too much. Raj always has the answer and helps make the changes we need and want. Having this type of customer service really makes a difference.
Pros
Easy to use from a user perspective. Easy to use and edit from an Admin perspective. Visually easy to understand and no fuss.
Cons
We have to advise user to press the clear button often to refresh and changes made.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Brilliant solution for managing office space post Covid 19
Reviewed on 2021/01/05
We've been able to be proactive and intentional about making our office space work for staff who...
We've been able to be proactive and intentional about making our office space work for staff who are not able to work from home due to space or other issues. The mobile app has the same experience as the desktop app, so our team have been able to identify a safe space to work in, book it out, and understand the rules of the building. We've also been able to use SW2 for our own 'track and trace' efforts to support the safety of anyone coming into our building.
Pros
What we've found most useful is the ability to customise the system to suit our needs. The rules and policy engine have allowed us to build in desk and room booking processes to communicate well with our team, and manage the space in our building safely.
Cons
It needs a bit of a look and feel update as it looks a little bit dated, but we're told this is on the way.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartway2 review
Reviewed on 2022/03/30
Support response and attention to detail is exceptional. Highly recommend as very good value for...
Support response and attention to detail is exceptional. Highly recommend as very good value for the investment.
Pros
Staff ease of use and integration to Microsoft Outlook. Support is excellent.
Cons
The desk map feature was very good, however in hindsight we could have supplied Smartway2 with a more detailed desk layout to locate desks quicker. More our issue than Smartway's.
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great support to get the system up and running
Reviewed on 2022/03/23
We received very good support from [SENSITIVE CONTENT], [SENSITIVE CONTENT] and [SENSITIVE CONTENT]...
We received very good support from [SENSITIVE CONTENT], [SENSITIVE CONTENT] and [SENSITIVE CONTENT] to get the system up and running at short notice.
Pros
It is easy to administer and fairly easy to use although the end users do need some training on how to use it.
Cons
The SW2 add-in in Outlook loses its connection often and you have to set it up again. It stops syncing so has caused some issues.
- Industry: Chemicals
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
New User/Admin
Reviewed on 2022/10/12
Fewer people are coming to our Admin Team for help with reserving space.
Fewer people are coming to our Admin Team for help with reserving space.
Pros
user friendly, good app, excellent training and support
Cons
Parking space management, more efficient process for making allocated parking spaces available on a daily basis