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83 Reviews
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
"Domotz - Time Savings and Better Decision Making"
Reviewed on 2020/12/16
Easy setup with multiple/flexible options. Domotz gives me amazing insight and intelligent reporting that makes my techs 2x smarter and more efficient. No more hunting through static netmaps, or hunting down the root cause, Domotz gives me all the information I need in an instant.
Amazingly affordable for the features and possibilities. I've only been a user for 6-7 months, but I'm finding new use cases for Domotz daily.
While I haven't rolled this out to my whole portfolio of 500 sites yet (12k cameras), the business case is an easy decision to help me manage our ever growing business.
Pros
Easy Deployment/Setup
Intelligent Design/UI/UX
Detailed Insights
Easy to Manage
Global view of issues
Network Topology - the greatest thing ever
Amazing support team
Cons
If I had to get nitty gritty, the only thing I don't like is that I can't close out of a popup window by clicking outside of it...and that they "X" to close it out isn't in an ideal location.
Perhaps I'm still in the honeymoon phase still, but for the price I can't knock Domotz for anything.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great remote Network tool for every MSP
Reviewed on 2020/12/09
I am completely satisfied with the choice of using Domotz. I am mainly able to whatever I need to monitor my clients’ networks and all the devices connected to them. It definitely enhanced the way our technicians work, and the approach to the networks when dealing with issues. We have decided to use this for all of our clients as a best practice to provide a better service to them.
Pros
This platform is super-easy to use: set-up of new sites to be monitored is a as simple as it should be. We can choose whether to use an existing NAS, a Windows or Linux Machie to scan the local network, as well as deploying a very simple hardware provided by Domotz. The service is very reach of functionalities. We do monitor and manage quite complex networks, and Domotz helps us understanding how the network is shaped (Network Topology Map available in Domotz) or exactly which ports of switches are used by which devices. For instance, this helped us when restructuring a network rack for one of our clients. Moreover, we use daily the Remote Connection functionalities, including the VPN on Demand, to access network devices and perform daily or weekly maintenance of them. The integration with Freshservice has been a life-changer: we are notified directly in our Ticketing System when something happens on the networks of our clients. However, we have not explored yet all the possibilities available in Domotz, even because they continue to enrich the offer with a very high pace.
Cons
The integration with some documentation system (including Freshservice) should be enriched, so that it will be easier for our technicians to have all the information in one place. I would also like to see more network devices to be supported to backup their configuration, but I know their team is working on it.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Domotz is part of the team now!
Reviewed on 2021/02/13
This has allowed us to deliver a more proactive service to our customers as well as expand our service offering to things that require more visibility to the network. Overall this has been a great choice and I expect we will continue to expand the use of Domotz.
Pros
The architecture and licensing are simple – one device per site is all you have to worry about. There are many ways to host the agent, but the Domotz Box is a fantastic way to keep things simple – plug and play. It integrates with our PSA, alerting and documentation platforms, which is fantastic. The ability to see what is on a client’s network, whether we manage it or not, is very helpful. Also being able to access those devices without remote access to a PC on site makes life so much easier. It’s a well thought out and effective solution. Most importantly, the support experience has been fantastic. Although I haven’t needed too much in that regard, the few times I have contacted support resulted in very prompt response and resolution. That’s priceless.
Cons
Getting the hardware (Domotz Box) has been a been challenging, but that’s a distribution problem in Canada – I’m sure it’s no problem in the US. Thankfully there are other ways to host the agent. Things are not entirely intuitive at first, but like many things, once you figure out how it’s put together, it makes sense. Some of the integrations are paid, so those costs do add up.
Alternatives Considered
Auvik- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An invaluable service for small business
Reviewed on 2019/12/23
As stated above, the notifications make life so much simpler. If a service goes down I know immediately and can have it resolved before the panicked phone calls even start. Over the years I've had a couple problems with my Agents and the support staff at Domotz does an outstanding job resolving all issues. 10/10 support.
Pros
As an on call tech for a local small business, I couldn't live without the near instant notifications when hosts or services go down or up. The Connect feature allows admins to access services behind a firewall which makes things like on the go router configuration a snap.
Cons
It's not at all a dealbreaker, but the UI has room for improvement. The apps and webUI don't remember my group settings and login is overall slow. I also wish they'd support VNC as one of the Connect services.
Response from Domotz
Thanks for your nice words about Domotz. We are always trying to do better, and your recommendations about the UI will be useful for that.
With regard to the VNC support, even though this is not directly integrated within Domotz, users can still use VNC client to remotely connect to a VNC server through Domotz. Please refer to the instruction provided on the Community Forum:
https://community.domotz.com/topic/1034-tcp-tunnel-vnc-client-to-connect-to-vnc-servers/
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great way to show your internet provider speed issues, and excellent monitoring too
Reviewed on 2020/04/26
I have been running Domotz for almost 3 years across a number of networks.... the most beneficial has been across a medium size, distributed wifi network with 33 important devices (wifi access points, switches, routers, VOIP, security cameras, and wifi backhaul) being monitored. With domotz I can quickly identify issues and resolve them fast. The remote access is a bonus for when I am not on site.
Pros
The best feature for us has not been the monitoring (which is great) but has been the network speed test that get run. Our only option for internet connection because of our location is a WiFi connection and we are at the limit of what the provider will install. After 2 years of operation we noticed a significant decrease in our internet performance. Rather than having a back and forward discussion with our provider about speeds and local network conditions etc we were able to provide data from domotz showing the speed and exactly when the speed dropped off. From this we were able to get an upgraded connection to match our internet plan
Cons
The support team are excellent but you do need to contact them if you are replacing/upgrading hardware... small inconvenience that has only happed twice due to hardware upgrades.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The right tool for right job
Reviewed on 2021/05/11
Easely support and access to customers devices onsite
Pros
Easy to deploy and understand, affordable for SMB
Cons
If you there is no possibility to install an agent, you need to purchase the Domotz box which is was only available through Amazon in Italy. Also the price has double on this device in the last 6 month.
Response from Domotz
Hi Miguel,
Thanks so much for your review and for being a valued Domotz user. We just wanted to comment on the box pricing. We believe that what happened here is an unauthorized reseller was selling the box at a higher price on Amazon. Our listing was temporarily unavailable due to Brexit in certain European markets and thus unauthorized resellers may have been price gorging during this time. We are sorry about this. We only sell the box at 99 EUR and have never increased the pricing. We are sorry for this experience you faced. You can always visit https://www.domotz.com/domotz-box.php for the information on purchasing the box and pricing or by reaching out to us on [email protected] for more information.
Thanks a lot for your review and we hope to see you soon on Domotz.
The Domotz Team
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2019/10/29
Great and quick support. The only issue has been with the alert notifications.
Pros
Easy to setup. We were using other products that were taking way too long to implement per project. Also, like how easy it is to get to reboot functionality. The software does a lot of intuitive things that make sense. For instance, having the ability to reboot a device over POE. It's not the function of this but implementation. It is automatically configured and setup for you. So if a device is POE and on a switch that is supported by Domotz you can just reboot it. No configuration.
They also come out with new features all the time. Building on the platform.
Cons
Notifications. They have made progress. But even just the request to group email alerts still hasn't reinstated with the team. Sometimes I can get 50 email alerts on a site at the same time. They have new features that are paid to minimize some of this. But competing products do a much better job of not spamming when you have a widespread issue at a site. A simple combine all email alerts just in a 5-minute window would do a lot for this.
- Industry: Retail
- Company size: 10 000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Changing Landscape of Remote Support
Reviewed on 2019/04/15
We are solving many issues every day through the use of Domotz. When we do have an issue with anything within the Domotz environment reaching out to their tech support gets us a resolution very quickly, i would guess around 15-20 mins. They have been a great company to partner with!
Pros
Domotz has enabled me to be proactive in supporting clients. The notifications let me know when a device drops from the network. I can then open the remote app from anywhere, and see if it is something i can fix remotely. Typically devices lock up and need a power cycle. Domotz has support for PDUs like the Wattbox, Luxul, and BlueBolt which make fixing a potential issue a snap!
Cons
I don't have any issues with the software. the "issue" is once you see what it can do you want more. So constantly asking Domotz if it would be possible to build in XYZ.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, widespread fuctions and A+++ service
Reviewed on 2021/03/06
I have been using Domotz for years now, on the rare ocasions that I needed support they were fast to respond and able to resolve my issue.
Pros
Once it's setup, it's easy to use and required no maintenance. Whenever you need to change something and do require support, they react fast and won't stop to assist you untill your issue is resolved.
Cons
No cons or issues really, everything is working as desired.
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The perfect monitoring agent
Reviewed on 2019/11/05
Pros
Domotz does what it says on the box and is extremely robust and reliable.
Perhaps the most important thing is that their support is second to none and is prompt, easy to understand and solves the problem every time without fail.
Cons
The only con is that sometimes it is hart to find things again after revisions, but, as an evolving piece of technology the new features usually outweigh this
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Digital, Onsite, Support Engineer!
Reviewed on 2019/11/07
Domotz has helped us to be more efficient with our maintenance and also assists with ongoing installations.
We fit a Domotz box as soon as we start on a project now, and even use as a temporary tool to provide fault finding diagnostics when taking over a project.
Pros
We love the various features Domotz offers. The ability to monitor all of the devices on our smart home systems with ease and received notifications as soon as a issue is found.
Extremely good interface, much more intuitive than other brands we have used before.
Growing list of integration partners.
Simple and effective smart phone app for multiple users.
Cons
We have quite a few clients so the costs creep up, but still far cheaper than sending an engineer to site and much quicker in most cases.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best monitoring tool ever.
Reviewed on 2020/02/13
My satisfaction in the scale out of 10 is 9. I mostly was able to do whatever I need to monitor devices. It definitely enhanced the quality of our monitoring solution approach.
Pros
The most value that I found from this software is that I can easily configure and deploy on my personal device (like Raspberry Pi) with multiple options of OS platform.
Furthermore, once Domotz was running on my device, most of features that I needed for monitoring were available and easy to use. The UI was concise and straightforward. Customization of monitored device info was practical and effortless.
I loved my whole experience with Domotz's features such as alert, report, third-party app integration, price, and so on...
Cons
Though Domotzs has a great auto-generated reporting feature, it would have been really helpful for us if the user was able to customize report somehow with some visual graphs.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Domotz - Is good!
Reviewed on 2020/05/08
Domotz has been an extremely useful tool that we use daily to manage our clients networks and associated devices. Integration with Crestron hardware has been fantastic and gives us a single user interface for remote management, access and alerts.
It has changed the way we offer customer service.
Pros
I have been suing Domotz since it began and the features it incorporates just keeps growing.
They do pay attention to requests and work towards implementing them into their roadmaps.
Cons
The only thing that really bothered us was the constantly changing plan pricing levels. However that has now been eliminated.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Network Monitoring/Mapping software for MSPs and IT professionals
Reviewed on 2021/04/05
Allowing us as a growing MSP to focus on our customers and allow Domotz to look after and monitor the network. Really good to have a client side alert as well that allows them to look at alerts if required.
Had most of the features we were looking for when refreshing our RMM portfolio, including sync and simplification of the data between other tools
Pros
Great, simple to use features allowing us to quickly setup our core network monitoring for new clients.
Integration with our other MSP tools such as Autotask, Hudu and Unifi/Ubiquiti
Network mapping - a part of a product we have been looking for but without the cost of others that we have previously used
Cons
More costly integration (per agent) for Autotask than we would like
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Review Source
Overall rating
- Ease of Use
- Customer Support
Once you start using Domotz for monitoring your customer networks and devices, you cannot go...
Reviewed on 2016/04/14
Domotz is super easy to install and get up and running. Set-up is as simple as connecting a power plug and a network cable. That's it!
Domotz also has an app so I can access all my Domotz agents/customer networks anytime, from anywhere, which runs perfectly on my iPhone.
I love that I can setup alerts for all the important devices on my customers' network (I do residential Home Automation installations). When any of my customer's important devices go offline, I'm notified in real time and I can remotely solve the problem (in 99% of cases rebooting the device solves the problem which I can also do from the Domotz app!). I can do all troubleshooting for my customers, right from my iPhone!
Before using Domotz, to do the same troubleshooting operations it was cumbersome and time consuming. I had to start my PC (I don't always carry my PC with me), connect to the internet, remember the credentials to access the customer's devices via DynDNS or via VPN (both of these services require a long time to setup), remember what PDU and port that device is connected to, or access to file with that customer network topology, then access to the PDU and cycle that port. That was extremely difficult to be done out of my office, now I can do in few clicks from my iPhone!
Thanks to the live monitoring activity and customized alerts, I can immediately take action on any device problems my customers may have, including the ones that they have not discovered yet.
Domotz is the software of choice for integrators. They offer a significant free trial of 90 days, which makes the software well worth giving a try!
Overall, I highly recommend Domotz for monitoring and remote support.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Network Assistent
Reviewed on 2020/03/23
Very great experience, Ive decided to use this on all my network install
Pros
The quick setup and the way the agent scan the entire network and gives me information about where all units are connected and also what type og things that are on the clients net.
Cons
Sometimes the agent can't detect all products, that leads to manual work of detecting the items.
- Industry: Airlines/Aviation
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Home and Remote User
Reviewed on 2020/07/25
GREAT software to let me know when something is down.
Pros
Easy to use and setup for a NON Professional. I'm NOT a Big Company just a single Synology user that has Units out of state.
Cons
NONE for myself, does WAY more than I use it for.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Remote Management Software Tool
Reviewed on 2019/07/19
Need to have some better training sessions and phone technical support when needed.
Pros
This software is easy to use and provide useful information about ones network.
I like the ability to test speeds remotely and see all devises on the network
Cons
might be a little costly and need a yearly option vs monthly
example: 1-10 Agents costs x yearly---10-30 Agents costs y---30-50 cost z etc...
- Industry: Public Safety
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Domotz
Reviewed on 2022/11/18
Pros
Easy to use , works on multiple devices would recommend
Cons
None really its a really good application and solution to my requireements
- Industry: Computer Software
- Company size: 10 000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product and Service with a super responsive customer support
Reviewed on 2020/01/08
Pros
- easy to setup on various platform
- great user interface and easy to use
- technical support very responsive and able to solve issue or request in a couple of hours
Cons
Really? Nothing! It provides a rich feature set.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
works great
Reviewed on 2021/03/05
it has been great, support is very responsive and happy to help
Pros
easy to deploy, clean interface, cost effective
Cons
configure multi vlans can be a bit tricky
Reasons for Switching to Domotz
cost/ease of use- Industry: Information Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Domotz on my SYnology NAS
Reviewed on 2022/10/23
One word: Good
Pros
I like the ease of use of the application. I installed Domotz on my synology NAS. After registration the agent mapped my network. I also like the quick detection of new devices. And the periotic bandtwith test is perfect to get a grip on my ISP performance.I also like the Android app So i can monitor the network when I am away.
Cons
I do not know if this is my knowledge of the application (did not look at the Faq or contacted support yet), but I can approve ports on the network, but not on host.
- Industry: Commercial Real Estate
- Company size: 1 001–5 000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Really good
Reviewed on 2018/10/10
Pros
I think that the easiest interface. Application for mobile devices and Web app
Cons
The price can be a little less for that software.
- Industry: Utilities
- Company size: 501–1 000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The great tool for monitoring your network
Reviewed on 2021/04/03
Thanks to DOMOTZ PRO, I can monitor the status of all my sensors, in the event of loss of the connection with any of them, I can react quickly and not lose data continuity.
Pros
- user friendly interface,
- cloud solution,
- easily scalable,
- detect problems that affect a user's productivity,
- collect data when a problem occurs for the first time.
Cons
I didn't see any that I could describe here

- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Domotz Pro
Reviewed on 2018/10/09
I can check all the connected devices and what are they doing on my network and those that are not connected.
Pros
I like the remote features. You can check and perform some security checks on your personal network.
Cons
None so far. Very easy to use and understand.