Domotz Reviews

Easy Deployment/Setup
Intelligent Design/UI/UX
Detailed Insights
Easy to Manage
Global view of issues
Network Topology - the greatest thing ever
Amazing support team

If I had to get nitty gritty, the only thing I don't like is that I can't close out of a popup window by clicking outside of it...and that they "X" to close it out isn't in an ideal location.

Perhaps I'm still in the honeymoon phase still, but for the price I can't knock Domotz for anything.

This platform is super-easy to use: set-up of new sites to be monitored is a as simple as it should be. We can choose whether to use an existing NAS, a Windows or Linux Machie to scan the local network, as well as deploying a very simple hardware provided by Domotz. The service is very reach of functionalities. We do monitor and manage quite complex networks, and Domotz helps us understanding how the network is shaped (Network Topology Map available in Domotz) or exactly which ports of switches are used by which devices. For instance, this helped us when restructuring a network rack for one of our clients. Moreover, we use daily the Remote Connection functionalities, including the VPN on Demand, to access network devices and perform daily or weekly maintenance of them. The integration with Freshservice has been a life-changer: we are notified directly in our Ticketing System when something happens on the networks of our clients. However, we have not explored yet all the possibilities available in Domotz, even because they continue to enrich the offer with a very high pace.

The integration with some documentation system (including Freshservice) should be enriched, so that it will be easier for our technicians to have all the information in one place. I would also like to see more network devices to be supported to backup their configuration, but I know their team is working on it.

The architecture and licensing are simple – one device per site is all you have to worry about. There are many ways to host the agent, but the Domotz Box is a fantastic way to keep things simple – plug and play. It integrates with our PSA, alerting and documentation platforms, which is fantastic. The ability to see what is on a client’s network, whether we manage it or not, is very helpful. Also being able to access those devices without remote access to a PC on site makes life so much easier. It’s a well thought out and effective solution. Most importantly, the support experience has been fantastic. Although I haven’t needed too much in that regard, the few times I have contacted support resulted in very prompt response and resolution. That’s priceless.

Getting the hardware (Domotz Box) has been a been challenging, but that’s a distribution problem in Canada – I’m sure it’s no problem in the US. Thankfully there are other ways to host the agent. Things are not entirely intuitive at first, but like many things, once you figure out how it’s put together, it makes sense. Some of the integrations are paid, so those costs do add up.

As an on call tech for a local small business, I couldn't live without the near instant notifications when hosts or services go down or up. The Connect feature allows admins to access services behind a firewall which makes things like on the go router configuration a snap.

It's not at all a dealbreaker, but the UI has room for improvement. The apps and webUI don't remember my group settings and login is overall slow. I also wish they'd support VNC as one of the Connect services.

The best feature for us has not been the monitoring (which is great) but has been the network speed test that get run. Our only option for internet connection because of our location is a WiFi connection and we are at the limit of what the provider will install. After 2 years of operation we noticed a significant decrease in our internet performance. Rather than having a back and forward discussion with our provider about speeds and local network conditions etc we were able to provide data from domotz showing the speed and exactly when the speed dropped off. From this we were able to get an upgraded connection to match our internet plan

The support team are excellent but you do need to contact them if you are replacing/upgrading hardware... small inconvenience that has only happed twice due to hardware upgrades.

Easy to deploy and understand, affordable for SMB

If you there is no possibility to install an agent, you need to purchase the Domotz box which is was only available through Amazon in Italy. Also the price has double on this device in the last 6 month.

Easy to setup. We were using other products that were taking way too long to implement per project. Also, like how easy it is to get to reboot functionality. The software does a lot of intuitive things that make sense. For instance, having the ability to reboot a device over POE. It's not the function of this but implementation. It is automatically configured and setup for you. So if a device is POE and on a switch that is supported by Domotz you can just reboot it. No configuration.

They also come out with new features all the time. Building on the platform.

Notifications. They have made progress. But even just the request to group email alerts still hasn't reinstated with the team. Sometimes I can get 50 email alerts on a site at the same time. They have new features that are paid to minimize some of this. But competing products do a much better job of not spamming when you have a widespread issue at a site. A simple combine all email alerts just in a 5-minute window would do a lot for this.

Domotz has enabled me to be proactive in supporting clients. The notifications let me know when a device drops from the network. I can then open the remote app from anywhere, and see if it is something i can fix remotely. Typically devices lock up and need a power cycle. Domotz has support for PDUs like the Wattbox, Luxul, and BlueBolt which make fixing a potential issue a snap!

I don't have any issues with the software. the "issue" is once you see what it can do you want more. So constantly asking Domotz if it would be possible to build in XYZ.

Once it's setup, it's easy to use and required no maintenance. Whenever you need to change something and do require support, they react fast and won't stop to assist you untill your issue is resolved.

No cons or issues really, everything is working as desired.

Domotz does what it says on the box and is extremely robust and reliable.

Perhaps the most important thing is that their support is second to none and is prompt, easy to understand and solves the problem every time without fail.

The only con is that sometimes it is hart to find things again after revisions, but, as an evolving piece of technology the new features usually outweigh this

We love the various features Domotz offers. The ability to monitor all of the devices on our smart home systems with ease and received notifications as soon as a issue is found.
Extremely good interface, much more intuitive than other brands we have used before.
Growing list of integration partners.
Simple and effective smart phone app for multiple users.

We have quite a few clients so the costs creep up, but still far cheaper than sending an engineer to site and much quicker in most cases.

The most value that I found from this software is that I can easily configure and deploy on my personal device (like Raspberry Pi) with multiple options of OS platform.

Furthermore, once Domotz was running on my device, most of features that I needed for monitoring were available and easy to use. The UI was concise and straightforward. Customization of monitored device info was practical and effortless.

I loved my whole experience with Domotz's features such as alert, report, third-party app integration, price, and so on...

Though Domotzs has a great auto-generated reporting feature, it would have been really helpful for us if the user was able to customize report somehow with some visual graphs.

I have been suing Domotz since it began and the features it incorporates just keeps growing.
They do pay attention to requests and work towards implementing them into their roadmaps.

The only thing that really bothered us was the constantly changing plan pricing levels. However that has now been eliminated.

Great, simple to use features allowing us to quickly setup our core network monitoring for new clients.
Integration with our other MSP tools such as Autotask, Hudu and Unifi/Ubiquiti
Network mapping - a part of a product we have been looking for but without the cost of others that we have previously used

More costly integration (per agent) for Autotask than we would like

The quick setup and the way the agent scan the entire network and gives me information about where all units are connected and also what type og things that are on the clients net.

Sometimes the agent can't detect all products, that leads to manual work of detecting the items.

Easy to use and setup for a NON Professional. I'm NOT a Big Company just a single Synology user that has Units out of state.

NONE for myself, does WAY more than I use it for.

This software is easy to use and provide useful information about ones network.
I like the ability to test speeds remotely and see all devises on the network

might be a little costly and need a yearly option vs monthly
example: 1-10 Agents costs x yearly---10-30 Agents costs y---30-50 cost z etc...

Easy to use , works on multiple devices would recommend

None really its a really good application and solution to my requireements

- easy to setup on various platform
- great user interface and easy to use
- technical support very responsive and able to solve issue or request in a couple of hours

Really? Nothing! It provides a rich feature set.

easy to deploy, clean interface, cost effective

configure multi vlans can be a bit tricky

I like the ease of use of the application. I installed Domotz on my synology NAS. After registration the agent mapped my network. I also like the quick detection of new devices. And the periotic bandtwith test is perfect to get a grip on my ISP performance.I also like the Android app So i can monitor the network when I am away.

I do not know if this is my knowledge of the application (did not look at the Faq or contacted support yet), but I can approve ports on the network, but not on host.

I think that the easiest interface. Application for mobile devices and Web app

The price can be a little less for that software.

- user friendly interface,
- cloud solution,
- easily scalable,
- detect problems that affect a user's productivity,
- collect data when a problem occurs for the first time.

I didn't see any that I could describe here

I like the remote features. You can check and perform some security checks on your personal network.

None so far. Very easy to use and understand.