Qminder

4.8 (87)
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Queuing solution for walk-ins & waiting lines

Overall rating

4.8 /5
(87)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.9/5
Customer Support
4.7/5

99%
recommended this app
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87 Reviews

Sedric
Sedric
Overall rating
  • Industry: Wholesale
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product

Reviewed on 2022/04/04

10/10

10/10

Pros

Being aple to track walkin customers and pull up the data.

Cons

Nothing I can think of. I enjoy the software.

Rebeca
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great!

Reviewed on 2023/06/16

It's very easy to understand and it's simplicity to navigate is great and i like simplicity.

It's very easy to understand and it's simplicity to navigate is great and i like simplicity.

Pros

How very simple and easy to navigate throughout the different icons.

Cons

If only the left hand side bar can separate the names once you have selected or called up the name.

Linda
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

product review

Reviewed on 2022/04/04

it has helped with our patient flow and quickness of serving our patients

it has helped with our patient flow and quickness of serving our patients

Pros

this product was easy to learn and is easy for our patient to learn

Cons

it sometimes has glitz in it to where it doesn't work properly

Mickel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Helpful

Reviewed on 2023/06/14

Pros

The ease of use in making sure our patients are taken care of in a timely manner.

Cons

I honestly have no issues with it at all.

Ari
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Review for Qminder

Reviewed on 2023/06/14

Pros

What I like most about Qminder is how user friendly it is.

Cons

My least favorite quality about Qminder is when it freezes, it will often say "Adding to waitlist" but will not move forward.

Doel
Overall rating
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Report

Reviewed on 2023/06/14

Pros

How easy it is to use. Being able to see waitlist.

Cons

Sometimes it malfunctions and will continuously repeat a persons name. Even though they have been attended to.

Bintu Keithane
Bintu Keithane
Overall rating
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maintaining Flows and Queues of Visitors.

Reviewed on 2021/03/18

It helps in gathering customer data and information. People don’t have to wait for a long time in...

It helps in gathering customer data and information. People don’t have to wait for a long time in long queues. It helps in gathering name and other information related to customers and helps in informing them about their queue status. It helps in providing customized experiences to visitors. The queue management system is perfect for clinics, schools, and big stores. It helps in notifying automatically

Pros

It helps in maintaining flows of visitor and managing waiting lines. It allows visitors to check-in for getting services through their mobile devices from anywhere like homes or waiting in their cars. It helps in social distancing and minimizing the risks. It provides seamless queuing management systems. It provides actionable insights and helps in reducing operational waste. A queue management system helps in making every job easier.

Cons

It has limited tools for extracting more data. Its user interface needs some improvements. It may slow down sometimes and not able to notify you about queues status. Some controlling and customizing features need some improvements.

Christina
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Qminder is a great product

Reviewed on 2019/03/14

Qminder has drastically improved our workflow by streamlining the process of how patients sign in....

Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips!

I like that we have our own client representative; it makes communication easier and more direct. Qminder seems to really care about their customers because they seek feedback and they are constantly enhancing their product. Honestly, our business relationship feels more like a partnership.

Pros

Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! It is easy to use for everyone (even those that struggle with technology). I like that Qminder is constantly working to add enhancements and improve their software.

Cons

I really don't have any complaints, Qminder is a great product for a great value.

Naomi
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use queue management tool to improve student experience

Reviewed on 2019/03/29

This is one of my favourite bits of software to manage. It always works, has a great UI, the...

This is one of my favourite bits of software to manage. It always works, has a great UI, the students and staff both like it (which never happens with anything else), and it's always a joy to speak to the Qminder team and they keep adding even more awesome new features, which make an already great product even better. For something that seems quite a simple premise, they've entirely nailed the delivery. The stats are extremely powerful as well in order to evaluate the service.

Pros

It's simple to ease and very effective at what it does - It's straightforward for students to get the hang of and simple for staff to serve them with and keep track of what's happening

Cons

I can honestly say there's nothing I dislike about this software.

Cliff
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent app, easy to use, quick setup

Reviewed on 2019/05/16

Qminder allows us to help our employees with their productivity. They have the option of waiting...

Qminder allows us to help our employees with their productivity. They have the option of waiting for their turn or go back to their desks for work and receive a text message that their turn is up. Contacts can easily see the queue and their place in it. It is also giving us a way to report on tech support issues encountered through out the day. We can spot trends and report issues to the appropriate stake holders to review.

Pros

Set up was very simple. We used this as a replacement for another queuing app, and we were up and going within an hour. The staff is very helpful and responsive. They even reached out to us proactively when they noticed something we had not completed in a queuing line one day and told us how to fix it. I also like the ability to add information to tickets that allows us to run reporting on what issues are popping up.

Cons

Would love to see the ability to schedule an appointment with Qminder

Kim
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Great Queue & Waiting Line Management System!

Reviewed on 2022/12/23

Pros

This software is beautifully designed and super-easy to use. It has a ton of features and allows customization for the user needs of your organization. The company is very responsive to user problems and issues that arise on a daily basis, and their development team is amazing when it comes to updating the platform's look and functionality.

Cons

I've previously worked as a software trainer and beta-tester and feel like I have very high standards for any software I use and I can honestly say that this platform is exceptional and has allowed our company to better serve the thousands of students we work with each year!

Jennifer
Overall rating
  • Industry: Government Relations
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Senior Supervisor

Reviewed on 2022/11/28

I’ve worked with it for 3 years and I love it . Very user friendly

I’ve worked with it for 3 years and I love it . Very user friendly

Pros

I like that it tracks customer flow along with service time . It also shows trends in the business needs.

Cons

Texting is an additional cost and it’s very convenient tool

Gracie
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Service

Reviewed on 2022/12/02

Overall is awesome and save time and trouble when dealing with multiple customers

Overall is awesome and save time and trouble when dealing with multiple customers

Pros

I like how we add customers to Qminder and it get sent to the back for agents to pull from list

Cons

I like the software all the way around cause it benefits the agents

Brittney
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

It's easy

Reviewed on 2022/11/22

Great experience no complaints

Great experience no complaints

Pros

That I can keep track of all my customers and my staffs waiting and serving times rather I check today or a month ago.

Cons

I feel like Qminder is missing themes and colors for our backgrounds. Allow us to decorate it how we want it

Anthony
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Qminder makes it easy

Reviewed on 2022/11/25

Ever since I was interduce to the Qminder , it helps maintain our customer experience from the...

Ever since I was interduce to the Qminder , it helps maintain our customer experience from the moment they walk in the door.

Pros

We use it to track our customers wait time until they are served. Also to see how long we spend with each customer

Cons

It fits our needs so I can really find any negative about the service.

rebeca
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Efficiency of Qminder

Reviewed on 2022/04/06

Easy and simple

Easy and simple

Pros

Easy to use on the daily, no problem whatsoever

Cons

Sometimes it glitches, but very rarely so no other complain

Norman
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Queue Management Tool

Reviewed on 2019/03/28

Pros

Keep your customers organized in different lines, reorder, remove and put customers back into the queue after they've been called. Contact them via text message, open up customer's accounts straight from the Qminder tool and get powerful performance insight that are location based and individual performance insight.

Cons

Sometimes agents forget to mark customers as served and there's no way to edit their service time, which can affect the performance data.

Verified Reviewer
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 5,001–10,000 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

simplified Qminder

Reviewed on 2019/09/08

it is awesome experience with Qminder. i am using free trail version and thinking for switching on...

it is awesome experience with Qminder. i am using free trail version and thinking for switching on Qminder it is having ability to make workflow streamline.
we can have track every customer who visit us.

Pros

Qminder makes customer queue management simple & easy for your customers and rewarding for your business too.
Qminder gathers each visitors name for a more personalise experience and informs us them in real-time of their queue status.
Qminder let us know the who sho is the customer and why he is coming for.

Cons

I would like to see more updates like for opening and closing times.
other than this i don't think Qminder have any cons.

Joshua
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Essential Queue management

Reviewed on 2019/04/01

Pros

Qminder has all the features we need in a simple format with no unnecessary fluff.

Cons

The trade off to simplicity is limited customization in some areas. Also, it would be nice if the branding wasn't in a more expensive teir.

Mohamed
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Software to use

Reviewed on 2019/03/31

Pros

Easy to use
Pretty interface
What i like the most is the Weekly Summary :)

Cons

Nothing all fine with me and i didn’t face any issue in the last period

Gerry
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love this program!

Reviewed on 2019/03/28

Pros

I love that you can add notes, labels and even chat with the customer.

Cons

The overall look of qminder seems a bit ugly and out of date. Please give it a refresh on the UI

Bonnie
Bonnie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great tool for enabling our clients to own their progress from the outset

Reviewed on 2024/06/07

Qminder is always very on top of things if we have an issue and we rarely have an issue.

Qminder is always very on top of things if we have an issue and we rarely have an issue.

Pros

Great UI for our staff and the ability for our staff to message our clients while they wait.

Cons

We wish the front end UI of the check in form was more customizable.

Bogdan-Marian
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brilliant tool for queue management, probably the best on the market

Reviewed on 2024/02/05

I am using this software to track and analyse data based on customer's visits. I do enjoy it since...

I am using this software to track and analyse data based on customer's visits. I do enjoy it since this is accurate, it does not have delays and it gives a very interactive and simplified way of using it. Although I used couple of queue management systems, I have never seen a product to be so user friendly and the availability to interact with the support team in seconds.

Pros

I do like that the software is getting always new features, is being updated and well maintained.

Cons

In my two years experience using Qminder, I couldn't find anything wrong with it. All you need is a stable internet connection and the software will work smoothly.

rita
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

City hall permit center

Reviewed on 2024/03/07

Very easy to use - not complicated. Very helpful with tracking customers, waiting times, actual...

Very easy to use - not complicated. Very helpful with tracking customers, waiting times, actual service time of each customer at each division level.

Pros

Ability to view which division customers are waiting for.
Ability to transfer to different divisions as needed.

Cons

It has been working great for our purposes.

Courtney
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very Useful

Reviewed on 2024/03/15

Pros

Qminder is helpful in alerting each department within this large company that there is a customer waiting downstairs for assistance. It allows each of us the freedom to not be tied down to one area waiting for customers to arrive. I especially enjoy the fact that it can be accessed via mobile devices as well.

Cons

Qminder is simple but powerful and very useful for its intended purpose. As they are always adding updates and new features, it's difficult to find any cons because they are usually fixed before they become much of a problem.

Response from Qminder

Hi! Thank you for taking the time and leaving a great review for Qminder 💚

We are glad to hear that our software keeps departments informed and provides mobility. Eliminating physical waiting lines is the key to improving the waiting experience and customer satisfaction.

If there is anything we can help with, feel free to contact us from live support chat.

Thanks again,
Qminder Team