zHealth

4.6 (125)
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Cloud-based practice management solution for chiropractors

Overall rating

4.6 /5
(125)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.5/5

90%
recommended this app
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125 Reviews

Rabbonni
Rabbonni
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Easy, practical and not expensive

Reviewed on 2017/11/15

Pros

zHealth EHR allows me to run my practice without having any front desk staff. Patients schedule appointments directly from my website, they receive automatic reminders, and they check themselves in using a tablet at the front desk. I love how I don't have to type my notes, I can just dictate.

Danielle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall works great and easy to use

Reviewed on 2023/07/06

Overall I like it, there's never going to be the perfect EHR system but this one has a lot of...

Overall I like it, there's never going to be the perfect EHR system but this one has a lot of features that are easy to use.

Pros

User friendly, easy to learn, many features such as credit card payment, text reminders, messaging, and billing included

Cons

I wish I could modify my SOAP notes more, the system can be slow at times but I know they are working on that, and the clearing house they work with is tricky and slow.

Alternatives Considered

Jane, Genesis Chiropractic Software and CHIROSPRING

Reasons for Switching to zHealth

The price was mid range and the features were better as well as user friendly

Response from zHealth

Hi Danielle,

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Regards,
zHealth Team

Verified Reviewer
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

This EHR is NOT for Acupuncturists and the customer service is challenging to work with

Reviewed on 2023/07/08

The worst customer service ...

The worst customer service ...

Pros

Scheduling feature and the clearing house linked to EHR

Cons

Zhealth's EHR Customer service has been the worst that I have experienced as a practitioner for over 52 years. The sales team lies to sell you on the product and fails to deliver. The Customer Service Rep/ Manager has no consideration or regard for the client's needs and has been full of excuses. It has been extremely exhausting and challenging to work with Zhealth and the customer service ... For example, they failed to provide acupuncture templates for 6 - 8 months, and we were stuck using chiropractic templates. The billing and scheduling systems have glitches ... customer service team is slow to resolve issues or never addresses them. I encourage you to save your time and money and find a better company to partner with... these guys are a sham and a scam! We recently integrated with Jane EHR and the experience has been wonderful. A much better platform and Jane's customer service is solution oriented with a smile.

Response from zHealth

Dear Customer,

We appreciate your sincere feedback regarding your experiences with zHealth. Our utmost commitment lies in maintaining transparency and honesty throughout our sales process, ensuring that we meet the diverse needs of our customers. We sincerely apologize that zHealth did not align well with your acupuncture office. Rest assured, we are actively addressing all inquiries and feature requests, and diligently assisting our customers in a timely manner. We encountered some challenges while implementing important upgrades to our scheduling and billing systems during May and June this year, but we successfully resolved those issues. We deeply regret any negative experiences you may have had with our support team, as we take pride in delivering high-quality service. We view these experiences as opportunities for growth and improvement. By learning from them, we strive to enhance the overall experience and provide a seamless journey for all our customers. A member of our team will be reaching out to you shortly to address any outstanding matters.

Thank you,
zHealth.

Shane
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fast and easy to use software that is easily customizable

Reviewed on 2023/07/06

Pros

fast; modifiable to fit my office especially the billing aspect

Cons

must pay to have custom forms in the software, but it is reasonable

Response from zHealth

Hi Shane,

We want to express our sincere gratitude for your review. Your feedback not only helps us improve but also serves as a source of inspiration for our entire team. Thank you for being a part of our journey.

Regards,
zHealth Team

June
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Product for Chiros

Reviewed on 2023/07/06

I have enjoyed having this program over my last program!

I have enjoyed having this program over my last program!

Pros

Easy to navigate and learn. The billing is very streamlined and easy to do.

Cons

Schedule page is a bit busy but got use to it.

Response from zHealth

Hi June,

Thank you for taking the time to write a review and for choosing us as your preferred provider. Your feedback is invaluable, and we're thrilled that we could meet your expectations.

Regards,
zHealth Team

Gregory
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool to use in our office

Reviewed on 2022/12/23

Pros

When we came on board with Zhealth a little over a year ago we had zoom meetings with our customer success specialist. I was given his cell phone number so I always have had a direct contact with ZHealth instead of being sent into some call center queue. When the representative we had took another job he gave his the name and phone number of our new rep. I would say there are 2 parts of the software I really like 1 is the reports feature, my chiropractic assistant does the billing for our office and she also tracks how many patient visits we have had each month. We have been doing this for 4 years and this software makes it very easy for her to access those numbers. The second feature that I really like is that my patients can be on their lunch break and schedule a same day appointment for later that day.

Cons

When I use the last visit report and put a date range in it will give me every visit that patient had during that range. I would like this to be a true last visit so I can tell when someone has not been to my office for an extended period of time, so that I can reach out to them.

John
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy for Chiros

Reviewed on 2022/12/30

With a great EMR system and easy of scheduling I appreciate zHealth as well as the cost for a solo...

With a great EMR system and easy of scheduling I appreciate zHealth as well as the cost for a solo doctor. I like that the system has the ability to expand without crazy increase in costs.

Pros

Very easy to navigate inside the program. Easy to input new patients and send billing invoices or payments.

Cons

Not a fan of the integrated payment software.

Alternatives Considered

Chiro QuickCharts

Reasons for Choosing zHealth

ChiroTouch was simply too expensive for a solo doctor and the features I used and needed.

Switched From

ChiroTouch

Reasons for Switching to zHealth

Cost and easy to use in demo at a seminar vs the others.

Response from zHealth

Thank you so much John for the great review! If there is anything else we can provide for you or questions we can answer, please get in touch with us!

Dr
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Buyer Beware, do not sign the contract. It is all down hill from there. 6 months to Customize...

Reviewed on 2022/11/22

Terrible experience. Trying to switch to this product was a disaster and they don't care. I would...

Terrible experience. Trying to switch to this product was a disaster and they don't care. I would never recommend this company. In my 23 years in practice I have been primarily with two companies prior to trying ZHealth. Timely support was lacking with Zhealth. They seem to be short staffed as they can't get anything done in a reasonable time frame, and because you can't customize yourself, you are sunk. Customizations were promised but non-existent. Once they get your money they neglect your needs as a client, because you have pre-paid and stuck in a contract.Read the other bad reviews. From my experience I believe they are accurate. I would not do business with this company. They did not care about me as a client.One time during a demo , on a shared screen I saw the salesman log into another client Doctors office without his knowledge. I asked about this, and how if I signed up with Zhealth that they would not access my site without my knowledge or consent each time they entered my site. Seeing this made me uneasy about office and patient privacy and confidentiality.After being with this company for 8-9 weeks I did not feel I could rely on them or trust them long term as I could not believe how poorly they supported their clients.

Pros

Nothing. They promise to fully customize the software SOAP notes and the patient digital intake was the enticing sales pitch. Then after you sign the contract and pay for a year up front you find out they don't really care if you are ever able to launch the software for your office, or get your customizations done in a timely manner. You end up paying for software that you can not use.

Cons

Do not sign the contract with this company.You can not customize this software yourself. You are fully dependent on the development team whom you can not contact directly. You have to go through support which involves opening a ticket. Then they tell you everything is on hold and they don't seem to have enough staff to get your work done. Customization's can take up to or possibly beyond six months to complete. The stock templates are terrible.If you leave Zhealth after a period of time you have no long term access to your previous patient notes and records in the system unless you agree to pay them $40 per month forever to access those records.

Alternatives Considered

ECLIPSE

Reasons for Choosing zHealth

I was sold on the idea that Zhealth would be faster, automate more processes, was cloud based, and save time, but I was misled. It was going to be slower and less efficient than what I am currently using.Eclipse is a far better software. The company stands behind their product. Live support is always available, and the company has always been fair, ethical and timely in their treatment of me as a client. I am glad I did not cancel my Eclipse service prior to trying to transition to ZHealth.

Switched From

ECLIPSE

Reasons for Switching to zHealth

I decided to stay with Eclipse because it is a far better software and company than Zhealth. I have been using Eclipse for 8 years with no major issues, and support is always available.
Jennifer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I am so glad we brought our practice into the 21st century with ZHealth EHR and billing...

Reviewed on 2022/08/09

If we have an issue I or my staff can create a ticket for service and it is usually addressed same...

If we have an issue I or my staff can create a ticket for service and it is usually addressed same day.

Pros

Our main initial driver was getting a software that allowed online scheduling. We chose zHealth for that and I like that I can complete my notes from anywhere and that I can see my schedule from my phone. Our biller can work remotely, so that helped me keep my biller who has worked for us for almost 20 years.

Cons

Switching softwares is never easy, but it was worth it to get rid of our previous server-based software. I realized there was no way forward for our previous software. I wanted a company who would keep up with technology modernization and zHealth has been consistently adding new options over the past 2 years.

Alternatives Considered

Jane

Reasons for Choosing zHealth

Clinic Pro is a server-based software and we were having frequent issues with accessibility and function. We wanted online scheduling and it was not possible with this older software.

Reasons for Switching to zHealth

Insurance billing was not doable for us with the Jane software.

Response from zHealth

Hi Jennifer, thank you for the wonderful review! We would just like to say thank you for being a part of zHealth family. We are very grateful for your continued patronage because we wouldn't be here without loyal customers like you.

Thank you again and have a great day!

Yaser
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Streamlined and easy to use software, great for solo practice and accessible anywhere

Reviewed on 2019/06/15

Since I'm a solo practitioner I needed an EHR software that would be able to handle much of the...

Since I'm a solo practitioner I needed an EHR software that would be able to handle much of the tasks that would normally require a front desk office staff member, such as patient scheduling and office check-in procedures. It's been very helpful that patients can schedule themselves online, through a link on my website, and can check themselves in as well once they arrive at my office. It's also been great to be able to log into the software from anywhere, using a tablet or even my phone, to check my patient schedule etc. whenever I need to be out of the office during office hours.

I would say overall one of the best things about the software for me has been the ability to use it from anywhere and from any device and that doing so is relatively smooth. Since the software is straightforward and streamlined and doesn't have too much bloated and unnecessary features, it runs quite fast and you wouldn't even know that it was on online web-based system due to how quickly the pages load, as long as you have a decent internet connection.

Pros

The software is quite intuitive and easy to use if you have a decent grasp of general computing and how to navigate menus. In fact there was no training included at all when I first began using the system, because it isn't really needed as long as you are a little computer-savvy.

The software has built-in patient online self scheduling which automatically populates and syncs with the patient schedule on my end, as well as the option to have the patient self check-in on a tablet when they arrive at my office, both very useful features since I'm a solo practitioner. I also like the ability to check my patient schedule from anywhere using my phone, since the system is web-based and syncs across all the devices I use to access it, whether I'm at the office, at home, or out and about.

There are a good amount of options, clickable boxes, and pulldown menus to help streamline the note-taking process. The SOAP note sections by default have clickable fields that cover most of the musculoskeletal type issues that a patient may be experiencing as well as text boxes to type your own detailed notes as needed. I have not yet made use of the dictation feature so I cannot speak to how accurate that is. You also have the option to copy forward sections of a previous note into a new note, as applicable and warranted, and create custom templates for routinely used sections.

Also the customer support has been quite helpful and quick to act whenever I did have issues with the software.

Cons

Some features are not easily customizable on the fly but may possibly be updated per your needs by contacting the support team and requesting changes be made. There were also initially some bugs and glitches in the software when I first began using it, but many of these have been addressed through updates and contacting the support staff, who have generally been quite responsive and helpful.

Alternatives Considered

Jane and ChiroTouch

Reasons for Switching to zHealth

Based on my understanding at the time I was reviewing all these software products, ChiroTouch seemed like it was somewhat more convoluted than I needed, more expensive, and not cloud based so I would only be able to access the software from my office. Jane App would have been a good option for my needs but it didn't have a patient self check-in feature as far as I could tell.
Steven
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Is zHealth right for you?

Reviewed on 2022/08/09

Overall we are very pleased with zHealth and would recommend it.

Overall we are very pleased with zHealth and would recommend it.

Pros

The zHealth on-line software makes running an office very simple and straight forward. From scheduling, to check in, chart notes, collection and billing, all runs efficiently. If I am out off the office and need to check something on a patient's chart I can pull it up on my phone.

Cons

Because the chart notes need to be personalized for your industry and your practice, setting up the software is challenging. You cannot make changes to the wording or add phrases as your needs change. It would be great if you could make the changes you need without having to have someone at the company do it.

Response from zHealth

Dear Steven, feedback like yours is valuable to us. It helps us continue to make our software even better and provide the best possible service to customers like you. Thank you, and have a great day!

Dr Douglas
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The most robust Patient management and marketing software for the most affordable price

Reviewed on 2022/09/26

I see more patients with 2 less employees. I pay less for Zhealth software, and my payroll is WAY...

I see more patients with 2 less employees. I pay less for Zhealth software, and my payroll is WAY down!

Pros

The Note speaking feature. The "My Favorite" Diagnosis and the super-fast and effective email support that comes with Zoom meetings to fix things.

Cons

Sometimes information disappears but if I log out and back in it reloads.

Taylor
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Chiropractic software

Reviewed on 2022/12/20

Over all we have little to none complaints about the software. Once we were comfortable using this...

Over all we have little to none complaints about the software. Once we were comfortable using this platform we have saved a lot of time for our everyday task work.

Pros

To begin the software is very user friendly and has a great interface. The favorite feature from our office is the era payments for the patients DOS. It saves our office a ton of time inputing payments in ourselves. Importing all of our patient demographics was a breeze on our team. Once I was able to send the customer service team our CSV file it was uploaded in the new software within 48hrs.

Cons

One thing thing we can improve about this software would be the ability to consolidate the amount of files when combining the notes. We are mainly a personal injury practice and when sending between 20-25 visits to attorneys the amount of pages it takes to summarize a visit can sometimes be too big of a file to email.

Alternatives Considered

ChiroFusion, DrChrono and ChiroTouch

Reasons for Choosing zHealth

We wanted a more Chiro focused software with a. user friendly interface.

Switched From

Practice Mate

Reasons for Switching to zHealth

the interface, the price, and having everything we needed in a software.
Kay
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

zHealth for Multiple Services!

Reviewed on 2022/12/21

Service and communication is fast and usually only takes up to 2-3 days, if not same day!

Service and communication is fast and usually only takes up to 2-3 days, if not same day!

Pros

I love that a lot of my notes are automated with check marks and drop downs. The software easily puts together a narrative even if you have to type some of your elevation into your notes.

Cons

What I like least about this software is that it doesn't have a time stamp and that they do not offer medical documentation/HIPPA compliance officers to make sure all note taking is being done properly.

Alternatives Considered

Azalea Health

Reasons for Switching to zHealth

We are able to use zhealth for all 5 services: chiro, acupuncture, PT, OT, and medical without any complications.
Meg
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Move On

Reviewed on 2023/06/09

Causing more problems requires me to keep paper notes, paper ledger, and separate scheduling and...

Causing more problems requires me to keep paper notes, paper ledger, and separate scheduling and payment methods. The breaking point was tonight when the site was down because they didn’t renew the SSL certification. How? They get 30/60/90 day reminders. And when i asked they just respond rudely.

Pros

The initial setup and records setup was promising.

Cons

The system is slow and often down. If have issues have to email support. They run long queries during business hours making it virtually impossible to use. I now have to use a separate schedule because its down or not working more often than not. The bank for processing payments is piss poor so we can’t even use it. There is no patient ledger- only way is to go to each DOS to see where to add payment etc. The system is slow and customer service is awful.

Response from zHealth

Hi Meg,

We sincerely appreciate you taking the time to share your feedback with us. We fully understand that your experience with us has not been up to par, and we are committed to rectifying the situation. Our dedicated team places immense importance on customer satisfaction, and we would be grateful for the opportunity to address your concerns more comprehensively. Your feedback is genuinely valuable to us, as it enables us to enhance our services and ensure that similar issues are not repeated in the future.

Please do not hesitate to reach out to our customer service team at [email protected] or simply reply to this message at your earliest convenience. We are wholeheartedly devoted to resolving any outstanding issues and finding a mutually beneficial solution that leaves you satisfied.

Thank you for your understanding, and we look forward to hearing from you soon.

Regards,
zHealth Team

Debbie
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zhealth for the GOAL

Reviewed on 2022/12/20

Easy to use easy to bill the customer support is AMAZING!! [SENSITIVE CONTENT] I don't know what I...

Easy to use easy to bill the customer support is AMAZING!! [SENSITIVE CONTENT] I don't know what I would do without him. He has been such a huge support

Pros

I wasn't here for the install but so far this software is forgiving and useful

Cons

Some of the "issues" they have at times like most companies

Amber Veta
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth Every Penny

Reviewed on 2023/06/30

zHealth has made my membership based practice run so smoothly. The search bar at the top of the...

zHealth has made my membership based practice run so smoothly. The search bar at the top of the home page has the answer and step by step screenshot procedure for ANY questions you may have.

Pros

After searching high and low for an EHR that fit my practice, I stumbled upon zHealth. I was sold after out demo call. Its affordable, user friendly, and simple. It also gives the option to have membership based practice, which I could not find anywhere else for such a great value/price. Customer support is the best I've seen anywhere.

Cons

For future versions, I would suggest family profiles and the ability to use one credit card for an entire family on memberships.

Alternatives Considered

Jane, ChiroTouch and Noterro

Reasons for Switching to zHealth

AffordabilityUser friendlyThorough

Response from zHealth

Thank you Amber for the amazing review! We put in the hard work to keep you and all of our customers happy. Have a nice day ahead!

Regards,
zHealth Team

LaTasha
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great software

Reviewed on 2023/06/29

Pros

Zhealth is very user friendly and easy to navigate through. The support staff and his team are extremely helpful and answers questions immediately.

Cons

"Unable to change templates yourself (done by owner/support still customizable).

Response from zHealth

Hi LaTasha,

Thank you so much for this review. We really appreciate you being a customer. We're here for you anytime.

Regards,
zHealth Team

David
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product. Lots of Features and Options.

Reviewed on 2021/12/22

Onboarding was easy - - over the past year they continue to evolve and improve with additional...

Onboarding was easy - - over the past year they continue to evolve and improve with additional support options. Our customer service rep was, and is, outstanding. Any issues or concerns we had were addressed quickly. This company is growing and has listened to their users which is evident by updates and added features. IMO it is a great investment in your office, and if you like what you see, it will only be getting better and better. The text reminders alone have paid for the product multiple times over by drastically reducing cancelations and no shows.

Pros

Automatic text reminders have dramatically decreased cancel and no show rates. This has improved services and decreased frustration for our office. Visual layout is clean and intuitive. The integrated dictation is a really great feature. Customization options allow you to have your documentation flow very naturally. Patients can fill out intake forms online which simplifies the new patient time in the office while also improving documentation. Cloud based allows access anywhere and from multiple devices. Its a great feature for documentation, billing and to check the schedule when away from the office. Staff loves it. Customer support has been excellent.

Cons

I didn't switch sooner. We had "disconnected" procedures, and duplicate work in the past from other software product(s). zHealthEHR has greatly improved our efficiency and allowed us to feel "up to date" now with options and features that our older software did not provide.

Karen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Using ZHealth was one of the top two best decision I have made for my office. The other was...

Reviewed on 2021/12/22

I was very resistant to listening to a "sales pitch", but am very glad the representative was able...

I was very resistant to listening to a "sales pitch", but am very glad the representative was able to get through to me. He said the platform was made for doctors like me in mind. That is, without a doubt, true. I brag to my patients often of how happy I am with ZHealth.

Pros

I don't have time to sit through training, this software was easy enough that I could start up and get most things done without watching the videos or reading the help section. I do recommend people take that time though. I can get what. I need from the very clear help instructions, usually, within 3 minutes. I have had to email the tech and they responded within 24 hours

Cons

I think I need to find another template; I haven't taken the time to do that yet. The SOAP notes and exam notes don't have as many options as I need. So, I end up typing it in into the dialogue boxes.

Erin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Could be good

Reviewed on 2021/11/04

If I was ONLY cash based this wouldn't be too bad, but I still don't think it's ALL IN ONE, you...

If I was ONLY cash based this wouldn't be too bad, but I still don't think it's ALL IN ONE, you will have to keep track of things outside of the software, so it's NOT all in one.

Pros

Customer service was decent to get set up, then to help with claims that were getting rejected to iron out the details, check in and check out was great, which is the main reason I signed up with Zhealth.

Cons

Once I got into it I realized there is no way to track if I have billed a patient their balance, if a claim was sent and when (printed claims- primary or secondary), it was always telling me to send claims when I KNOW I had already sent those, so they either had to get sent 3-4 times to clear the system, or I had to keep paper notes of ones I sent. By the time I quit using Zhealth I had 5 paper lists of things I had to keep track of. It was so much more work than I previously had which had initially prompted a change.
I also hated the statement. It's no joke a page and a half to collect one $10 copay. Super embarrassing and patients don't understand it.
Also they won't let you out of your contract after you realize it doesn't work. I paid $300 to start (never got custom notes done because I didn't get that far... which is what they say the $300 is for) and now I am still paying monthly fees and I'm not using it anymore. I even gave them notice to stop billing but they won't stop because of the contract. I wish I had taken the bad reviews more seriously. Use something else.

Rachael
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome EHR system

Reviewed on 2022/12/21

Pros

Billing claims are so easy with this system. Entering payments are quick and painless. Everything is so organized and efficient.

Cons

Patient's sometimes get confused about the way their bill is laid out, but that's probably because everyone does it differently.

Heather
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great choice for our small business!

Reviewed on 2022/08/09

Pros

This is a great company that provides a great product that is constantly evolving for the better. The developers take into consideration your recommendations and it is fairly easy to adopt.

Cons

As with any software company there’s a bit of a learning curve but it is normal with any change. In the beginning it took a long time to enter notes but once I got used to the interface it became quite a time saver.

Jane
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Save massive amounts of time!

Reviewed on 2022/08/09

I have been using this zHealth for over 3 years and really enjoy how functional it is. I'm very...

I have been using this zHealth for over 3 years and really enjoy how functional it is. I'm very thankful that I made the switch to using them.

Pros

I love that this software is customizable. My SOAP notes and intake paperwork are specific to my practice which has made charting so much easier and faster.

Cons

I've had difficulty getting secondary insurance billing to process properly.

Molly
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Z Health is great!

Reviewed on 2023/01/04

I love the billing department help. Very kind & thorough.

I love the billing department help. Very kind & thorough.

Pros

Ease & online. Customer service is very nice.

Cons

Can take a minute to get things sorted as I want them. Sometimes change tickets take a bit long.

Response from zHealth

Hi Molly,

Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with our software.

Thanks,
zHealth Team