Dameware Reviews

It's very easy to use and just about no training is needed to set it up and get it going. It's my go to tool for Remote Access.

I'm sure there could be more functionality with this software but it's great for people that just want to use it for basic reasons.

Dameware lets me mange 70+ computers in 12 locations all from my desktop. I can install updates and fix any user issues.

The best part is i can watch a user with out them knowing. This has allowed us to catch youtube and facebook watchers. The software is easy to use and a decent price.

It also supports UAC so you don't need any end user help. With remote install we don't have to travel to any office locations.

The interface is from the 90's. Even the latest version has an old look to it. Everything works it just looks old not a big con at all.

Dameware is easy to use, easy to install and can connect to multiple types of clients. We have been using it for several years to provide remote IT assistance to our staff, on both Windows and Mac computer (using VNC), and it is very helpful.

You sometimes have to fiddle with the settings, depending on the client machine, and there are times when the connection does not work right away (can't say if it is an issue with the software or with out network or the configuration of our PCs). Sometimes, the remote connection is switched to a "Mirror Driver" mode, where some commands like Ctrl+Alt+Del do not work, and you have to use the on-screen keyboard for this.

Easy for our IT team to use, installs remotely with no user intervention in most cases, displays the IP address of the client for the user.

Sometimes you still have to disable windows firewall to install the client.

easy to use, easy to install and configure, light

not much, it's quite what i needed, that's why i choose it

One stop shop. Many different protocols to choose from for connecting to other devices along with the ability to create and save connections make things really easy to work with as a tool.

There are so many features that sometimes it can get overwhelming. Lots of options and not enough time to figure out how to use them all. I guess that is not really a bad thing to have built in tools.

the ability to do remote management is nice. The interface is ok! The ability to do ad-hoc off network remote control is nice.

This is less about the software and more about SolarWinds itself. They are an extremely high-pressure sales model. The "good deal" of the day is just that. Expires at the end of the day. Support is horrible at best

The ease with which a technician can remote to a users system is great. Interface is easy to use and understand.

Comes with many additional programs for configuration, licensing etc. Could be centralized to have all features in one application.

Dameware is really easy to use and to understand.

It is not really intuitive to save pc hosts to which I usually connect.

What I like the most of the ease of use of this program. It's very straightforward and also helpful if you need insight on how to operate it. The cost is also very inexpensive for remote desktop support software.

What I do not like is that when I keep an organized list of end point machines, it keeps losing my machine names and mixing them up. Contacted company and they were no help at all and said they could not identify the problem. However, I've spoke with other users and they all claim the same issues.

Although our IT Helpdesk unit usually uses it, I can use it to connect to users who have network and access problems within the company. The product provides convenient and secure remote support service.

On rare occasions, remote connection speeds may be slow, but that's understandable.

Connecting to a computer for remote support without needing interaction from the end user is the best part of Dameware. With other software, the end user has to read a code or perform some actions to get you connected. Not with Dameware. Also, the information you can get about the pc from the remote connection without actually having to connect and view the information in Windows is great.

We still haven't figured out how to set up the Internet Proxy part so we can help users outside of our internal network. The configuration of that part of the software is very confusing, and I haven't been able to find a good tutorial on how to do that.

Pay once and it's yours. You don't have to keep renewing it yearly at higher and higher rates since you run it internally on your own server.

Have to install on internal server or multiple servers if you also put on DMZ to connect to Internet-based PCs, which takes some expertise. For quite a while we didn't have a public certificate on the DMZ server and trying to talk the users thru all the security errors thrown up by the browser was challenging. It could take 15 minutes just to get thru that step. So then we got a certificate but getting it installed and working on the DMZ server was a bear. Solarwinds does not have adequate instructions on how to do this. Took quite a bit of research. Getting connected to remote users can be challenging the first time you connect to them (if they don't have the client agent installed) even with a certificate installed. I really miss our previous cloud-based solution which was so much easier to use, plus it had more options, like transferring files between computers, but it became unaffordable. Dameware feels very awkward to me compared to it. I can't really rate the customer support because we dropped support due to the cost. So I just flounder around on my own when we have a problem with it, trying to fix it (like trying to get the certificate installed). The support was helpful when we first bought it and I had to get it installed and working on the server.

You can Easily remote into PC's on the network and support users in resolve issues they are having.

You cannot remote into the computer if you do not have credentials that has logged into the computer before if it is not on domain.

once setup installs it self to clients.
it keeps a collection of connected PC's
Always seem to work and easy to use.

finding all the feature to use.
wish it integrated with ticket system.
Some times it don't get the resolution of pc and mouse is off center.

We would not be able to perform our helpdesk job nearly as well without being able to connect so seamlessly.
We do not have to turn remote desktop on every system which is a huge security relief. Allowing users so see what we are doing is helpful to them so that they can help themselves in the future.
I love being able to view event logs easily and without interrupting the end users work flow.
Easily retrieving information regarding a system status such as properties, processes, software, services etc. all in one place is extremely valuable.

I use Dameware everyday it is difficult to find something negative, I suppose I would like for the computer icons to turn blue from grey when a user system becomes active rather than having to exit the program and re-enter to see active systems.

Dameware makes remote user assistance easy. Once the client is installed you have a permanent connection to the workstation until it is re-imaged. It works well with active directory avoiding the need for one time passwords. The central server aspect of this product allows multiple techs to share an organized list of clients with custom names. This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk. It allows you to directly connect to a user's system from inside the help desk. Once a session has been completed it will automatically post chat logs and additional details to your help desk tickets. The install process is smooth

Support on advanced issues has some delay. Custom HTTPS certs for the remote server will break the webhelpdesk integration. Overall would recommend Dameware.

I like the ease of use and the quality of the product.

licensing without a doubt- every year it wants to talk to the mothership; our systems are behind a proxy and when we have 50 (or however many there are, probably more) that can't phone home and need to be authorized manually - and they have to be done by the person on whose SolarWinds account they are\were purchased on... it is a nightmare and we are looking at other products that don't make us jump through these hoops. It is ABSOLUTELY RIDICULOUS the amount of trouble this is. I have been using DameWare - I actually was the person who talked this company into buying it about 15 or so years ago - for a long time and the licensing is going to make me switch. Sad.

Easy to implement, Easy to understand the remote procedure.

version upgrade procedure requires the improvement

It is very simple to use and works flawlessly. There is no need to install anything at the client level and almost immediately can access domain based machines. I have been using this for about 10 years and cannot imagine not having it in a Windows domain environment.

There really are no serious flaws, nothing beats this for remote access to domain computers. I occasionally get warnings about the mirror drivers for display but it works anyway. I occasionally have disconnect and reconnect to refresh a screen after remotely logging into the client machine. This is one of the few products that actually delivers on it's promises and is still very reasonably priced.

Installs on first use of connection. Nothing to push or install before use.
Not really sure if there is anything "LIKE MOST" as this is the software that was given to me upon my arrival.
Good for someone starting out in providing remote support as the monthly cost is low.

I feel it is clunky and a little antiquated compared to other tools on the market. There is no integration (except AD) that I can find with other tools or software. Many of the commands do not work in a large enterprise environment. We currently service over 500 endpoints and this software is just one of the many tools. Would like to see more integration into AD

You get what you pay for.

Being able to connect to a computer without having to log in on that computer is the best feature. I allows for quick observation of the users problems, allows connection if no one is attending to the remote device and you don't want to and can't log out the current user.

Nothing really, the interface could use some updating maybe, it works great but still has that Windows 98 look to it kind of.