SOCi Reviews

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250 Reviews

- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Saves time managing multi social media accounts
Reviewed on 2019/06/11
It has saved me time on managing my platforms for our small business. Gives me better interaction...
It has saved me time on managing my platforms for our small business. Gives me better interaction with my customers to give the local hometown engagement.
Pros
The ease to post several social media accounts and also multiple locations on one platform
Cons
The dashboard does take a little to get comfortable using.
Response from SOCi, Inc.
Thank you for such a great review! We're pleased to read that you love using SOCi!
- Industry: Events Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LOVE IT
Reviewed on 2019/10/31
Pros
I absolutely love SOCI. I use it for every event I detail. I am a very visual person and this program helps me bring my clients vision to life.
Cons
When using the program it glitches to the point where I cannot move the items.
Response from SOCi, Inc.
Thank you for the stellar rating! We're happy to hear that SOCi has been a huge help in streamlining your work!
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Awkward at best
Reviewed on 2020/12/30
SOCi is almost awesome. For some businesses, perhaps smaller ones, SOCi would make posting across...
SOCi is almost awesome. For some businesses, perhaps smaller ones, SOCi would make posting across apps simplified. For my multi-location purposes, however, SOCi doesn't quite do all of anything, resulting often in frustration.
Pros
I manage Social Media for 4 stores, in 2 states. SOCi makes it easy to create 1 post and have it deploy on a certain date/time to either one store, or the stores in a state, or the entire group. Customer Service inquiries are always timely and polite.
Cons
SOCi is NOT a one-stop shop for social media management. You can post to Yelp, but not respond to reviews. You can respond to reviews on GMB, but not post. Emojies do not exist in posting anywhere. Conversations are clunky. Reporting is unreliable. Any posts made natively aren't captured in any way, but you HAVE to post natively sometimes because there is so much SOCi can't do.
It would be great to even have 1 point of contact, like a dedicated customer service rep, but instead you email the onboarding team, and get a different person each time.
Response from SOCi, Inc.
Dee, Thank you for taking the time to provide us with feedback. We are disappointed to hear that you've had difficulty with the platform and sincerely apologize. We would love to connect with you further on these issues and invite you to contact your customer success manager or onboarding to do so.

- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Makes me look good!
Reviewed on 2019/06/13
Pros
In my situation, it's completely hands off. Someone on my team provides the content and all I have to do is give my LI password occasionally. I've gotten several comments from clients and prospective clients that they have found it interesting and love the fact that I'm such a prolific poster. It gives me tremendous credibility and makes me look good!
Cons
It occasionally glitches and I have to keep logging in. I don't like that I get an email seemingly every two seconds when it's time to relink my account.
Response from SOCi, Inc.
Thank you for your review! We love to hear you are seeing results from using SOCi and appreciate your feedback on notification emails.

- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
All in One
Reviewed on 2020/03/16
It's been very user friendly. We use their software across our entire company and it's nice that...
It's been very user friendly. We use their software across our entire company and it's nice that they provide weekly trainings, and a dashboard that is easily accessible for all team members.
Pros
I like that you can see across all social handles to easily control content, you can also schedule things out in advance but also edit all scheduled posts.
Cons
There are certain Facebook features that are not accessible through SOCi that I wish were.
Response from SOCi, Inc.
Thank you for highlighting your favorite things about SOCi, Erin!
- Industry: Building Materials
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Soci review
Reviewed on 2019/06/12
My overall branding has benefited from the design features that SOCI offers. However, almost weekly...
My overall branding has benefited from the design features that SOCI offers. However, almost weekly I have had to relink a channel and have experienced error message or posts have failed to schedule.
Pros
I like the feature of being able to edit pictures in Soci, it saves me a lot of time not having to open photoshop to put a logo on.
SOCI customer service responds quickly, and the process is intuitive.
Cons
I previously used Hootsuite and I miss the dashboard that allowed me to see all of the scheduled posts across all channels.
I also do not like that I can not schedule the same post across two separate locations.
Response from SOCi, Inc.
Thank you for taking the time to share your review! We're pleased to read that you are saving time and enjoy the customer service SOCi provides. Please reach out to your CSM to show you the workflows we have for posting to multiple networks and viewing all network posts in a calendar view.

- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Convenience at it's finest!
Reviewed on 2019/06/20
Pros
It's pretty easy to use and user friendly. Navigation is easy and understandable
Cons
Pretty dull view. Maybe you can improve on the dashboard view. Make it more colorful and bright
Response from SOCi, Inc.
Thank you for your feedback, we are always looking for ways to improve!

- Industry: Construction
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Easy system
Reviewed on 2020/11/01
Soci is easy, intuitive and solves problems for multi location businesses. It was an easy decision...
Soci is easy, intuitive and solves problems for multi location businesses. It was an easy decision to choose them.
Pros
Easy for our team to execute social across our entire system.
Cons
Can’t find any yet. No cons. Nothing,,,,
Response from SOCi, Inc.
Thank you for the rave review, Marci!

- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Loving SOCI!
Reviewed on 2019/06/11
My clients are 'liking' and commenting on the content I'm sharing - POSITVE
My clients are 'liking' and commenting on the content I'm sharing - POSITVE
Pros
Ease of posting content on LinkedIn - once its set up, your'e done
Cons
Sometimes the links need to be 'restored' but not that big a deal, they notify you if you need to take action
Response from SOCi, Inc.
Thank you for your stellar review, Barbara! We look forward to having you as a proud user of SOCi for years to come!

- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Seems great
Reviewed on 2018/12/25
We have only been using SOCi for a few months but so far it seems great!
We have only been using SOCi for a few months but so far it seems great!
Pros
The ability to manage our social across all of our 40+ locations is a fantastic proposition!
Cons
It is a little hard to get started. They help, but it is not super intuitive at the beginning without going through some training.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Works great when set up.
Reviewed on 2020/02/22
Overall, the experience with SOCi has been nice. I am grateful that we have it set up and working...
Overall, the experience with SOCi has been nice. I am grateful that we have it set up and working as an asset to our team. I hope it continues to work and help to increase our social audience.
Pros
Once the program is set up with your different social networks you can make and create several drafts and have it scheduled when you want it to post to whatever social network you want. We work at an Ace hardware, which makes it nice when we can create drafts several weeks in advance and then just have it post all by itself.
Cons
It is not user friendly to set up. There's not exactly one person you can contact to try to help you, you have to email soci and hope that someone gets back to you. Ever since they have I have just saved the persons contact information and email them when I have questions. Sometimes they respond right away, sometimes you have to follow up. Then, unfortunately, there are some accounts that you have to reconnected now and then like LinkedIn, and instagram, but that is out of Soci's control.
Response from SOCi, Inc.
Thank you for sharing your experience, Kevin. We're sorry to hear that you've had trouble getting in touch with us in the past and hope you will take the time to contact our support team for any inquiries that require immediate assistance.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Still a Great Partnership
Reviewed on 2019/11/19
As a long-term client, my team continues to be impressed with their vision and their responsive and...
As a long-term client, my team continues to be impressed with their vision and their responsive and nimble attitude.
Pros
As the localized social marketing space changes strong partnerships are key and SOCi is that partner for us. As our needs grow, SOCi has as well. We are happy to have this partnership and a team that listens and responds.
Cons
As the platform grows and enhances, it is important that our teams keep up on these changes. This is a common challenge but their support team has never let us down.
Response from SOCi, Inc.
Jeremy, We are humbled by your compliments and appreciate you taking the time to share your experience. We look forward to partnering with you for years to come!
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
SOCi Review
Reviewed on 2019/11/06
The people at SOCi have been great to work with. Our requests have been taken into consideration...
The people at SOCi have been great to work with. Our requests have been taken into consideration and some have even been implemented.
Pros
Being able to see reviews from several sources from one place is great. The option to see competitor data by facility is helpful as is having permissions by location, group, division for who can see the information. The charts and graphs help us see at a glance how we are doing month over month. The initial setup was not too difficult, thanks to the help of the SOCi team.
Cons
It is difficult to pull the reports that are actually helpful to our team. We still have to manually pull reviews from other platforms - Trustpilot, Consumer Affairs, etc. that SOCi does not work with.
Response from SOCi, Inc.
Thank you for the stellar feedback, Terrie. We are happy to hear that you have seen some of your suggestions implemented as it is our mission to ensure that our customers can fully utilize our platform to their benefit! We look forward to keeping up the great work!
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Social media posting and scheduling made easy!
Reviewed on 2019/10/23
We wanted to use SOCi to make it easier for locations to post local content to each of their social...
We wanted to use SOCi to make it easier for locations to post local content to each of their social platforms. SOCi made it easy for us to get each community involved and subsequently boosted our page engagement and reach for the locations.
Pros
SOCi is the best social posting tool for businesses with multiple locations. We were able to bring people in at the location level and let them create posts that we are able to review before scheduling. The boosting tool and review tracking is also a HUGE plus. Seriously one of the best tools out there if you have multiple locations trying to post on social media and you want to keep everything on brand! We're very happy with SOCi!
Cons
The login process is a bit complicated the first time you log in but other than that I have no complaints.
Response from SOCi, Inc.
Thank you for your glowing review, Emma! It's wonderful to hear that SOCi has provided you with the tools to schedule and post to your social networks with ease.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Review of SOCi
Reviewed on 2020/02/13
I really enjoy using this app and would recommend it.
I really enjoy using this app and would recommend it.
Pros
Pros- love the scheduling aspect. I really like being able to schedule posts in advance. Also love being able to set up libraries to organize posts before I schedule them. I also love that you can drag and drop when on the scheduling/calendar page. I like being able to view the post schedule from a monthly glance and make changes on that screen as necessary.
Cons
My biggest concern with SOCi right now is the amount of times that I have an error when a scheduled post won't post on one or more of the platforms that I had scheduled it to post on. I did not have many error messages when I started with this software, but it seems like I have had more errors than ever these past two months.
I have also tried to attend a training that had tech difficulties so I wasn't able to attend. I waited for 15 minutes in the session, but it never started.
Response from SOCi, Inc.
Thank you for taking the time to leave a review, Kristin. We love to hear your positive feedback about the content scheduler.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Not sure I reach my audience
Reviewed on 2020/06/03
Do not have my instagram page set up with SoCi. I have called but so far it is not fixed. Not...
Do not have my instagram page set up with SoCi. I have called but so far it is not fixed. Not entirely their fault because I should have followed up with a call, just haven't yet.
Pros
It is easy to use but I do not think I have a great response from it.
Cons
I am suppose to have my facebook page and my instagram page linked together but so far they are not.
Response from SOCi, Inc.
Annette, Thank you for taking the time to provide us with feedback. We would be more than happy to connect with you on linking your pages and invite you to contact support to do so. We look forward to assisting you!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Makes things so much esier
Reviewed on 2020/03/16
Again, we love this product. It has totally changed the way communicate with our residents on...
Again, we love this product. It has totally changed the way communicate with our residents on social media!
Pros
I was so happy when our corporate office set us up on this software. This too out so much work for my team. We can set up our entire month in one day. Can't imagine not having this tool!
Cons
Sometimes it can be hard to navigate for new users. Also, it will not tell you if a photo you are using is going to be the correct size when you schedule it. You will get the email the day it attempts to post.
Response from SOCi, Inc.
Thank you for the kind words, Sarah! We look forward to partnering with you for years to come.
- Industry: Banking
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
SOCi Honest Review
Reviewed on 2020/10/16
Overall, the experience has been mediocre. If the platform worked better and conceted to our social...
Overall, the experience has been mediocre. If the platform worked better and conceted to our social accoounts, I would have less frustration with the platform itself which would make me like it better overall; but unfortauntely, that is not the case.
Pros
Everything being in one place is very nice. It makes it user friendly and easy to navigate and find exactly what you need.
Cons
The analytics aspect of my SOCi does not work. I've had great difficult posting directly from SOCi and typically have to copy and paste the post to the social platform myself which essentially defeats the purpose of a social management platform.
Response from SOCi, Inc.
Hi Danielle, We're sorry to hear that you're experiencing some difficulty with analytics and would love to learn more. It is our goal to ensure that SOCi provides you with the technology you need to be successful. Please reach out to your Customer Success Manager at your earliest convenience so we may work towards a resolution.
- Industry: Real Estate
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 0.0 /10
Unnecessarily restrictive
Reviewed on 2020/06/08
Disappointing. Restrictive. Not the best for marketing and building client relations.
Disappointing. Restrictive. Not the best for marketing and building client relations.
Pros
Scheduled posts are convenient.
Cons
Does not allow personal interaction with clientele (me with my customers) and too much red tape with admin. Its easier to just have a personal account rather than one through soci
Response from SOCi, Inc.
Thank you for taking the time to share your experience, Jacqueline. We would love to learn more about the struggles you are encountering so we can aid in finding a workflow that works best for you. Please contact your Customer Success Manager at your earliest convenience. We look forward to connecting.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love the ease of all our social media being in one place
Reviewed on 2020/09/22
I love being able to schedule out posts on slower days so that on the busy days it doesn't get...
I love being able to schedule out posts on slower days so that on the busy days it doesn't get skipped.
Pros
The product is very easy to use ad makes our social media posts so much easier. I love being able to schedule them out in advance.
Cons
It would be nice to have some of the events more up to date and have more local options. It'd be nice to be able to tie in our local SA Current and their events into the platform.
Response from SOCi, Inc.
Thank you for the stellar review, Bridget! We will be sure to pass your events suggestion along to our team for future enhancements!
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Brings it all together.
Reviewed on 2020/10/30
Soci does make things easier to post in advance and schedule. However, I would like for better...
Soci does make things easier to post in advance and schedule. However, I would like for better virtual training videos that make the transition easier for new users.
Pros
I do enjoy that you can group all platforms in one, schedule posts out in advance and you can even connect the platforms if you want the same or different posts on any specific date.
Cons
I find it a little difficult to navigate Soci, but once you get used to it things get a little easier.
Response from SOCi, Inc.
Hi Amanda, Thank you for taking the time to provide us with feedback! It is our mission to ensure platform adoption is seamless. That's why we offer live training sessions weekly in addition to SOCi University's self-paced training. Should you like additional support, we also offer adoption programs. Please contact your Customer Success Manager for more details.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SOCI Pro/Con Review
Reviewed on 2020/10/16
Since using SOCi, we have also expanded our social media presence as by creating new accounts and...
Since using SOCi, we have also expanded our social media presence as by creating new accounts and profiles with Instagram and LinkedIn. Helping us stay even more connected with our customers.
Pros
If you are a planner then you'll love the scheduler feature. Even if you're not a planner the scheduler feature saves time if you use multiple social media platforms.
Cons
My least favorite feature would be the Report section. It would be nice if there was a way to create a report based on certain criteria or tags. For example, if I needed to pull a report for all social media posts in last six months that pertained to a certain product.
Response from SOCi, Inc.
Thank you for the exceptional review, Martha. We greatly appreciate your feedback and would love to discuss the future of reporting with you further. Please contact your Customer Success Manager at your earliest convenience to do so. We look forward to connecting!
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love SOCi.
Reviewed on 2019/10/23
Pros
Soci has been a fantastic tool for our multi-location business. It allows us to keep all of our assets in one place, while still giving people at the locations freedom to manage their social media platforms. They consistently build out more tools to make the product even better. Recently, we were able to boost a post at all of our locations with just a click of a button.
We are very happy with our SOCi experience.
Cons
We wish the product had more specific tools for our industry.
Response from SOCi, Inc.
Thank you for the excellent review, Mary Cate! Your feedback is instrumental to our success so we appreciate your honesty!
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SOCi for social
Reviewed on 2019/06/11
SOCi is definitely taking a lot of pressure off of me by having just one place for me to go to most...
SOCi is definitely taking a lot of pressure off of me by having just one place for me to go to most of my social networks.
Pros
I like the reputation management feature the most. Now that boost plus is available, I will most likely utilize post scheduling more.
Cons
The thing I like least about the software are the articles. They don't appear to be updated very often, and I frequently can't find relevant content to use in my social media posts.
Response from SOCi, Inc.
Thank you for reviewing SOCi. We appreciate your feedback, as it helps us in achieving our goal of providing useful tools for social media and reputation management. Thank you for your warm remarks!
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Easy to Use - All in one Place!
Reviewed on 2019/10/31
Pros
I love that it is very similar to posting on your own personal social media accounts. The learning curve was very small - and as long as you are familiar with Facebook, Twitter, etc, this will be very easy for you.
Cons
I oftentimes struggle with downloading links to videos that I would like to share. Due to size of the video, quality, or the software meshing issues - there are times where we cannot share videos that we would like guests to see.
Response from SOCi, Inc.
Thank you for your feedback, Danielle! We're thrilled to hear that adjusting to the SOCi platform was a cinch!