Outstanding backend system!
Traveltek allow us to offer live availability and pricing in a fast changing environment. However when things go wrong this is where they fall down, taking an age to fix things, with some staff members not knowing how the their own systems work.
Live availability and pricing, easy to set up mark up and discounts, create your own web pages and packages etc....
Slow to fix issues, support replies aren't quick enough, not enough support for the Australia region, all departments should be open for all regions the Traveltek product is sold too.
Good product but day to day things dissapoint us
We still havent received basic reports, from time to time erros that had already been solve start to show again, support is not efficient nor very trusty, small adjustments ALWAYS have a high cost. The product certainly is good, there´s a high cost involved, but the day to day things frustates us.
Automation to create a quote/ booking and send documents
Burocracy to make small changes and even erros corrections take forever
you cant trust what support tells us, bc sometimes you find out that the answer they gave you was incorrect
Response from Traveltek
Many thanks for taking the time to leave a review. We have taken on board your feedback and are disappointed to hear that you are having support issues. Our Client Services team is looking into this now and will reach out to you to resolve these concerns.
ISell Review (Cruise)
The best platform for selling bespoke dynamic cruise packages in the market.
Api connectivity with a wide range of cruise companies provides maximum reach and best choice for the customer.
There is a lack of comprehensive documentation for user training, particularly as you move further fropm the core product, but this is due to the bespoke nature of product development.
Star with energy and at this point we need to wait for eaxch request too much time loosing money, because we can not go further, waiting for implementation
Includes cruises. Spanish support. Oscar Garrido.
Is not clear enough. B2C is not atractive for clients. The information is not show with a mk sence of view
A very easy to use software that allows live data to be feed into the system to customise end sale
This product allows live data to be feed through the system and booked. it is easy to use and visibly easy to interpret from the sales and backoffice
users have to be very vigilant in how data is inputting as figures may seem correct however the looking from an accounts side the irregularities may cause financial problems