Ooma Office Reviews

Appreciate that the platform is always adding new features and other requested functions

Set up is a bit tricky in the beginning to be honest

I originally sought a solution to replace AT&T. Ooma has addressed every single one of my issues - cost, reliability, and customer support are second to none.

I can't think a single thing. I love everything about this company.

Ooma did let us consolidate phone service among different sites in one easy to manage dashboard.

The VOIP phone service was extremely glitchy, leaving clients unable to reach our team to manage their schedules on more than several occasions over the time period in which we used the product. Very frustrating.

The initial setup was easy. The cost for the system was inexpesive, and the monthly service fee is low.

Nothing. Everything went smoothly and as expected.

Not having to use AT & T at all and easy to use

Nothing other than not being able to see what number calls in when I transfer to a mobile number.

It works! Customer service is good! Can be a challenge sometimes working out voicemails, if someone doesnt pick up, adding a better quality voicemail. sometimes the customer service can mess it up even more

google vertification spam, random calls, and spam hits out office too many times because of ooma somehow...

Ooma office is great for startups and beyond. The onboarding, call handelin, ans SMS are easy to use.

Ooma Office customer support could be a lot better.

Quality of service and customer satisfaction

None , but it would be nice to incorporate some additional information regarding AI

The app which allows you to make calls from your desktop anywhere in the world

Voicemail doesn't always record or transcribe properly

Easy to use with lots of features/addons

Internet is needed for it to work.You can be offline during outages.

Ooma VOIP has been more efficient and reliable compared to cable

difficulty setting up virtual receptionist to be utilized daily at specific times

Able to modify needs for fluctuations in office flow, accessible anywhere, inexpensive

Difficult with mobile online platform. Wouldnt keep changes and crashed

Ease of use - excellent support team has help beyond expection

wait to get inital set up - had to schedule

It is very affordable, user friendly with great service.

There is nothing negative to say about Ooma.

being able to have an office phone or use my cell phone. I don't like always being on my cell phone. I can also use the phone system when I travel since I am connected to Wi-Fi and have an adapter that I can use to connect my phone so that it works over Wi-Fi.

some of the features were geared to larger businesses than mine.

Price was in our range. Quick transfer of numbers. 24 hours service.

Not referring commission. Their all lack many features.

That I am able to work from another state and it is as if I am in the office. I can send items to the printer, get and answer phone calls and have calls transfered to me from the office.

We had some issues at first set up with voicemails and getting it corrected was problematic. Also in the beginning there was a problem with the call forwarding and we had to call in frequently with problems. These have been corrected.

The price and functionality. Phone number option with 800 numbner.

The customer service is horrible. The sales reps lie and make promises with no intention of keeping them. I've referred two clients who currently use the service. I was never compensated for the referral. Even after following up with sales, I never received a callback or response to my email concerning the referral fee.

It was easy to set up and manage. We could also grow when we added new people.

Sometimes our internet had issues handling the amount of traffic.

We love the versatility of using VOIP and mobile phones to engage with customers. Call recordings are also a great feature.

There haven't been any major cons about using Ooma Office.

Easy Set up & Great Support, Very helpful during COVID

Cant Complain , It has been reliable and easy to use.

Ease of use, accessibility from anywhere.

None that I can think of.

Ability to help a not so tech saavy person create value for my business. Great support when I needed it.

Some delays in problem solving when we had issues.