MaintainX Reviews
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683 Reviews
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best out there, and still getting better!
Reviewed on 2023/11/13
Love it! So far does everything we need it to in a great user friendly platform
Love it! So far does everything we need it to in a great user friendly platform
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
With MaintainX, all of our data is in one convenient place
Reviewed on 2023/04/06
MaintainX has provided us with a centralized hub for data, and it will compile historical data to...
MaintainX has provided us with a centralized hub for data, and it will compile historical data to help us train new employees on how to perform CU on aging machinery. It provides order to an otherwise chaotic section, and the data gleaned from reports allows us to perform preventative rather than emergency repairs on any number of devices. Since everything is in one location, it's easier to conduct audits, and it reveals the true cost of previously hidden areas.
Pros
MaintainX's user-friendliness is fantastic, and the process of going live with the software was a breeze. The reports in MaintainX are highly recommended because they highlight distinct trends that can be used to grow your business. When everything is in one convenient location, team productivity is increased.
Cons
Not yet, as there is still a great deal of data to input and history to gather. The transition period for Plus staff is ongoing. It's effective both in-house and remotely, and it provides the team manager with more data.
- Industry: Farming
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MaintainX - Easy to Use!
Reviewed on 2024/10/16
MaintainX helped eliminate the need for multiple excel sheets. The information can be disseminated...
MaintainX helped eliminate the need for multiple excel sheets. The information can be disseminated across multiple levels of production and be used to make informative decisions.
Pros
The ease of setup. From onboarding to going through each feature the platform is easy to follow and very intuitive.
Cons
Nothing yet. From my experience with the app and web browser I have not found any major hangups which could cause me issues.
Reasons for Switching to MaintainX
Ease of use and pricing was better than Fiix and eMaint- Industry: Wine & Spirits
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Support when transitioning to digtal
Reviewed on 2024/05/03
"It's been a challenging journey, but most of the problems you are facing are due to the presence...
"It's been a challenging journey, but most of the problems you are facing are due to the presence of incorrect data. This is where our customer support team comes in. I hold regular meetings with them to ensure that we are all set for success. I do wish that the app had a more user-friendly interface, with visual aids and a search function similar to Google. However, I must say that it is a well-designed and forward-thinking product that will certainly enhance your overall efficiency."
Pros
Great support and they are on the right path to have an front line first app
Cons
The lack of customizations and the lack of levels of access and cost.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No Regrets
Reviewed on 2024/08/30
MaintainX has transformed the way we manage our machine assets.
MaintainX has transformed the way we manage our machine assets.
Pros
I chose MaintainX because it is the only CMMS that has a fully functioning app. There is nothing I can do on a PC that I can't do on the app. My maintenance staff all have iPads and can access work orders and asset data anywhere in the shop including user manuals and schematics. No more running back to the maintenance shop to find the manual.
Cons
The ability to print QR codes would be great.
Reasons for Switching to MaintainX
I chose MaintainX because it had a fully functional iPad app.- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
10 out of 10
Reviewed on 2024/10/17
MaintainX has been a game changer for me and my team allowing us to keep up with work orders much...
MaintainX has been a game changer for me and my team allowing us to keep up with work orders much easier and has made operations much more efficient.
Pros
MaintainX is extremely user friendly as well as mobile friendly.
Cons
MaintainX is limited to what all you can accomplish unless you have the enterprise plan.
- Industry: Packaging & Containers
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Switch to MaintainX today
Reviewed on 2024/10/01
The team we were assigned was amazing. Prompt startup and training.
The team we were assigned was amazing. Prompt startup and training.
Pros
MaintainX was able to set our plan up with a global account with sublocations whereas others were not able to work with us on this
Cons
There are tons of features, so there is a lot to learn to fully utilize this product
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Asset management system.
Reviewed on 2024/09/16
It's been great. support staff has been wonderful
It's been great. support staff has been wonderful
Pros
It's intuitive and flexible. Easy to learn and share information.
Cons
No complaints at this time. It's intuitive and easy to learn quickly.
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
MaintainX is easy to learn and use
Reviewed on 2024/10/07
So far it has been positive. Support has been outstanding
So far it has been positive. Support has been outstanding
Pros
The program itself is easy to learn and use. Support has been outstanding
Cons
The reporting module has not been easy to understand
- Industry: Recreational Facilities & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MX Review
Reviewed on 2024/09/08
MX was already operating when I joined the team as a manager. I believe within a few hours I could...
MX was already operating when I joined the team as a manager. I believe within a few hours I could allocate work, review the status of current works and identify where there were areas of risk. So, in short incredibly effective and intuitive.
Pros
Maintain is very user friendly, and any of our staff at any level have the ability to use the tool. We work across a wide network of facilities, and MX allows us to communicate between our operations staff and customer service staff, so we know exactly the status of individual maintenance works. I particularly find the reporting function useful to share information with the wider team and provides us with the necessary information for our forward planning and will become more important as we move forward to utilise MX as our operating tool. MX assists us with Health and Safety so we can monitor and audit contractors' documentation for each particular piece of work.
Cons
I suppose the only Con is MX is Based in the USA so we are working across different time zones, but the staff at MX have been more than accommodating to work in with us. So not a huge issue.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
MaintainX - Digitizing Equipment Maintenace
Reviewed on 2023/08/15
MaintainX has been a great tool. We have completely switched all our paper maintenance records to...
MaintainX has been a great tool. We have completely switched all our paper maintenance records to electronic records, saving paper and resources. Additionally, we have better oversight on the assets in use and are able to keep up with routine maintenance and capture the work performed in real-time which was always a struggle when using a paper-based system.
Pros
Easy to use, and setup. Both desktop and mobile work extremely well and are easy to pick up. The MaintainX integration team and customer support are helpful and responsive which makes the switch to MaintainX a no brainer.
Cons
A lot of maintenance tracking is driven by industry specific regulations which usually incorporates software validation as part of the qualification process for using an electronic system. Therefore, some more features geared towards role/user administration and customization, audit trail, metadata tracking, etc.
Alternatives Considered
Asset PandaReasons for Switching to MaintainX
The UI was much better especially on mobile. Our production staff uses tablets to complete electronic batch records so the decision to use MaintainX was easy after seeing the trial of both products.- Industry: Packaging & Containers
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent mobile fit for purpose tool
Reviewed on 2024/05/10
Outstanding customer service and support - I cannot think of a more positive experience from an IT...
Outstanding customer service and support - I cannot think of a more positive experience from an IT platform provider (given that we only use 32 licenses - we feel like we are treated like a mayor/significant customer - well done)
Pros
Easy to use, easy to onboard and integrate, exceptional (virtually real time) customer service and query management, versatility of application, making information visible across the organization. We've had an extremely positive product and service experience thus far
Cons
Not a lot missing, perhaps if they could create better step-costing (i.e above 20 users/30 users and so forth) we would roll it out much further into the organization as (say) 20 or 30 users use it all the time but if we we had another 20 or 30 'restricted use' licenses at half the cost we would add this one (the ROI drops at a point when you add more and more licenses for staff that uese it less frequently for narrow uses i.e. part stock control/inventory)
Alternatives Considered
UpKeepReasons for Choosing MaintainX
Cost - we get 95% of what Upkeep does at half the costSwitched From
UpKeep- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to set up, great support and easy to use
Reviewed on 2024/06/07
Overall experience is great. I highly recommend MaintainX
Overall experience is great. I highly recommend MaintainX
Pros
The implementation team knew exactly what they were doing and took care of every request I threw at them. The process moved very quickly. After implementation the users found the mobile application very easy and has had tons of success.
Cons
Since our business is not large enough for the enterprise option it didnt make sense to go in that direction. I do wish there was more customization ability without having to go to enterprise.
Alternatives Considered
eMaint CMMSReasons for Choosing MaintainX
We were looking for a fully functional, fast, mobile option.Switched From
MPulseReasons for Switching to MaintainX
We choose MaintainX over eMaint because of cost, it had to many functions we would never use, like MaintainX Enterprise.- Industry: Import & Export
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MaintainX CMMS Review
Reviewed on 2024/06/07
Overall extremely positive and happy without purchase
Overall extremely positive and happy without purchase
Pros
The ease of use and implementation. Phone App is extremely easy to use.
Cons
Cannot add multiple assets to a work order but that is a small small con
Reasons for Choosing MaintainX
Wanted to move to something more customization and that fits the needs of our day in and day our businessSwitched From
UpKeep- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Grows with your needs!
Reviewed on 2020/03/10
We have enjoyed partnering with MaintainX and [SENSITIVE CONTENT HIDDEN] has been a great asset in...
We have enjoyed partnering with MaintainX and [SENSITIVE CONTENT HIDDEN] has been a great asset in getting us what we need to be successful with the product! He helped create some of our procedure pages and that was HUGE!
Pros
We started using MaintainX about 6 months ago and what we like most is that they are always improving their product. They take what the customer needs and works to implement the closest version of what is needed.
Cons
The reports are not very easy to filter and are not able to be fully customized, yet. However, they are better than other systems we have seen and MaintainX is consistently improving the capabilities. The other piece I wish was improved is the layout of the exported work order. It is not very pretty and cannot, at this time, be customized to remove the information I don't need.
Alternatives Considered
FieldAwareReasons for Switching to MaintainX
We chose MaintainX specifically because it was a new and growing product. We felt the products bones were good and seeing where the product was moving was exactly where we needed to be. The cost is on point with the product and is manageable for a newer company, like ours.- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy for anybody to use
Reviewed on 2023/08/03
Overall I have no complaints. MaintainX does everything I was looking for in a CMM.
Overall I have no complaints. MaintainX does everything I was looking for in a CMM.
Pros
I like how easy it is to add work order, parts and assets.
Cons
I love that requesters are free it gives people an option to request work when needed. The only thing I wish was included was mabye allow procedures to be done by requesters. Not give them access to change anything but for example. If you had 12 forklift operators then they would be forklift requesters and have one form on their app the would be a daily forklift checklist. Only thing they can do is request work on their forklift and fill out the daily checklist that would come to me.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CHANGES EVERYTHING FOR THE BETTER + MORE MONEY
Reviewed on 2020/05/19
Fantastic! Everyone from the team ive spoken with is great. And the product is fantastic.
Fantastic! Everyone from the team ive spoken with is great. And the product is fantastic.
Pros
Perfect with a couple of Adjustments (personally) for my unique property management business. I have more time for my family and work, my clients are happy seeing the results easily with the use of the PDF features. And I am making more money as a result. CHOOSE THEM YOU CANT GO WRONG.
Cons
I had to make some adjustments to the way I do things, which isn't a bad thing. Only improvement I can currently think of is to make it easier to send PDF's to "clients" rather than "vendors" as it would suit my needs better.
Alternatives Considered
UpKeepReasons for Choosing MaintainX
Needed something more professional and organized that also offered document and photo integration for better organizing of work orders.Switched From
Google WorkspaceReasons for Switching to MaintainX
Upkeep encouraged me to look for other software due to how my business operates and number of employees.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
A good flexible platform to keep track of many things
Reviewed on 2023/01/19
The biggest thing MaintainX has helped us with has been keeping all of our maintenance and repairs...
The biggest thing MaintainX has helped us with has been keeping all of our maintenance and repairs at all of our properties together and viewable by all of us. It eliminates the need for each of us to have our own system in place.
Pros
It's very adaptable to a wide range of assets, repairs, etc.
Cons
It would be nice if more than one asset could be assigned to a work order. For example, if an HVAC PM service is for several pieces of equipment it would be nice to select each one. Instead I find myself duplicating work orders or grouping equipment together to make it work.
Alternatives Considered
FiixReasons for Switching to MaintainX
We tried both and liked the capabilities of MaintainX much more.- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
MaintainX was a great investment!!
Reviewed on 2023/11/03
Overall the experience has been great! It didn't take much time to set everything up and once...
Overall the experience has been great! It didn't take much time to set everything up and once everything was dialed in, the software has been amazing to work with. It has allowed for a quicker and more efficient work to be done and saved lots of time.
Pros
MaintainX has allowed us to increase productivity and efficiency by a huge amount! The ability to have our staff create requests at ease is a huge asset. The work orders allow for us to have a detailed list of tasks that need to be completed during the day/week.
Cons
I would like the ability to edit or add previous meter readings. This would allow for an easier and quicker onboarding of the software for companies. This also allows for the new company to have up to date metrics and reports on their meters from day 1.
Reasons for Switching to MaintainX
The simple and easy to use app along with a simple UI was one of the biggest reasons why we chose MaintainX. We wanted to make sure that all of the staff would be comfortable with learning the new system and have a smooth onboarding experience.- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Capstone Review
Reviewed on 2024/06/13
Overall I cannot fault this system and would definitely recommend it to anybody.
Overall I cannot fault this system and would definitely recommend it to anybody.
Pros
The customer support has been above and beyond. [sensitive content hidden] has been guiding us every step of the way and has been outstanding in setting up our system. He is a credit to the company.
Cons
I haven't found any yet. The entire process from start to finish and ongoing has been excellent.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Product!
Reviewed on 2022/04/04
I am a fleet/equipment manager that is still on the road driving. I am way from the office whether...
I am a fleet/equipment manager that is still on the road driving. I am way from the office whether it is driving or turning wrenches with my mechanics. I play many roles and have a hard time keeping track of equipment, costs, repairs, purchase orders, vendors, etc. MaintainX help me regain control as a fleet equipment manager.
Pros
While I don't usually contact customer service unless I have an idea to improve, it is always a quick response.
- Work Orders are simple and easy to create
- Asset Tracking
- Purchase Orders are an awesome addition
- Inventory/Parts Tracking is great
- Requestors are free and are able to see the work on the work order they prepare
The software is clean and simple. It is easy to use and so much you can do with it. I have a lot of favorite features. I like that I can add pictures for the parts, SDS to the chemicals I inventory.
Cons
This software does what I need it to do. The only con that I have is there are items that need to be improved on. However, if you contact MaintainX, they take you idea into consideration and add the feature.
I hope they add the ability to approve purchase orders from the phone.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
MaintainX checks the boxes for my maintenance needs!
Reviewed on 2020/02/25
I oversee Property and Fleet maintenance for a small rehabilitation company that sets up clients in...
I oversee Property and Fleet maintenance for a small rehabilitation company that sets up clients in supported living environments. When I came into the position, there was no process for staff to submit these requests, so they would fly in by all sorts of methods: texts, emails, calls, quick shout-outs, etc. It was a mess without a method to keep communication organized. The previous person in my position would just scribble a jumble of notes to try and remember everything. After researching a few potential apps, I knew that I wanted the process to be as simple as possible for our staff. When there's a maintenance issue: 1) Take a photo (which often describes the issue in more detail than our staff thinks to do); 2) Briefly describe the issue; 3)Hit send. I also appreciate being able to reference the specific work order within the app to ask follow up questions and to let the requester know when the work order is done. MaintainX checks the boxes for my maintenance needs!
Pros
I really enjoy the ease of use of the app for both myself and our staff in submitting work order requests. 1) Take a photo; 2) Briefly describe the issue; 3) Hit send.
Cons
I had a bit of an issue trying to get some of our staff to adopt the new process of using an app to submit work order requests - even though it couldn't be any easier. By old (inefficient) habits, they still wanted to text, email, call, shout-out, etc when there was an issue. As much as I tried to encourage them to use the app in these instances, I couldn't ignore their requests - which just further conditioned them to head in the wrong direction. After mentioning this issue and asking for a "Requester tab" to be available when creating a new work order, the MaintainX team worked to build this suggestion into their software (shout-out to Hugo!). Now I have the secret weapon to gently nudge our staff to learn the ease and benefits of using the MaintainX app!
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Feedback
Reviewed on 2023/01/20
Its user friendly and the MaintainX team was very friendly and helpful in getting us up to speed...
Its user friendly and the MaintainX team was very friendly and helpful in getting us up to speed very fast especially during the trial period. So far I am very happy with MaintainX. If the conditioning formatting can be made available as part of its basic features.
Pros
It has all the basics that's needed for maintenance of assets and ability to include other suppliers to the WO's which is trackable.
Cons
If Meters can also create a notification especially for vehicle mileages when it is due for servicing based on the odometer readings that is input into the program per asset. This helps track and assist in the maintenance of our vehicles and other assets that requires servicing after X amount of hours or km's of operation.
Alternatives Considered
Lucidity- Industry: Machinery
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use CMMS system
Reviewed on 2022/06/21
we have now streamline our work order system with all employees, we now have a database of parts...
we have now streamline our work order system with all employees, we now have a database of parts inventory that is tied to each machine and we are able to show cost and time analysis per machine.
Pros
It is easy for everyone to use, all the requestors had to have was a smartphone and they were able to create a work order
Cons
it is hard to distinguish between current, scheduled and future work orders in the database. I would also like to see a clear picture of actual downtime of equipment.
Alternatives Considered
UpKeepReasons for Choosing MaintainX
it was not user friendlySwitched From
eMaint CMMSReasons for Switching to MaintainX
whe liked the functionality of the system- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Better than the rest
Reviewed on 2020/02/12
Great app with everything we were looking for and way below the cost of others. Great support team....
Great app with everything we were looking for and way below the cost of others. Great support team. We know we can get our jobs done and communicate better as a team using this app.
Pros
They reach out to us personally every so often to ask if we would like to change anything. They always listen to the issues we have and correct it as soon as possible.
Cons
You can only add one photo at a time in comments.