Review on Ansarada VDR
Ansarada is very user friendly for dataroom managers as well as viewers. Customer support is always extremely competent, and are able to provide a solution quickly or if not, at least able to identify whether something cannot be done. This has been very time efficient.
I love how user friendly and intuitive the platform is. You can tell that the developers really have the end-user in mind. There is a very good balance between security and use ability. This is not really something that I had appreciated until after I had used other platforms.
Examples include: adding and setting up user groups, file security (not having to log in every single time to view an item), uploading documents and also the 24/7 access to support has been crucial to my job. The customer support team is always very quick to identify the issue and provide a solution, or pass the call onto someone who can assist.
Cost was probably the biggest hurdle, however I think that Ansarada have been able to overcome this with the user tier pricing which means that while prices are still higher, the gap is smaller and something that can be justified to our clients. I note that there was one stage where Ansarada were charging 3x more for a dataroom than their competitors.
Additionally, it would be helpful if there was a function to bulk download new documents.
Good support, only issues is as mentioned above.
Good UX, mostly clear to use and functional
Q&A - Intralinks and various other data room operators have the ability to ask questions on behalf of 3rd parties, this is seriously helpful where they need the questions processed quickly or may not yet have full access to the data room. To counter this, I've had to make a fake account on behalf of a 3rd party to process questions in the past, which is an issue.
Further, the fact that you need to be a Q&A administrator to see the name of the Question Author is quite ridiculous. For example in a sell-side process where there's more than one potential acquirer in the data room asking questions, unless the sellside client is an admin, i.e. if they are approver or author, they can't see who is asking the question which means it's very difficult to correctly direct an answer. This should be an option which you can enable. The only way around it is by adding a comment when approving and forwarding the question which is very manual and inefficient for the entire process.
suggestions for further development
-very good, I appreciate your tools, development (e.g. redaction tool) and friendly team!
-Bulk upload and download
-Friendly customer support
-New redaction tool
-Could VDR Index in Manage section (Excel) include a column with original document name when it was first uploaded to VDR
-Could buy-side users bulk upload their questions from Excel to VDR
-Could redaction tool include a rotate view function
-Could administrators receive a notification when document's path is too long and therefore bulk download won't work in one click
Not a fan of the direction this VDR is going
Our team has seen extensive changes with our point of contact at the company. The quality of service has seemed to declined since when we first started using this software and has gotten more expensive that it should have in comparison to other products that are available.
I am very comfortable with this software since we have been using it for a while. The added security features is a nice touch that some other options dont have.
Not intuitive, expensive for what you get, many individuals have complained about not being able to see PDF's due to settings the software requires each user to make on their computers.
Response from Ansarada
Sorry to hear you've had an unsatisfactory experience with Ansarada's Virtual Data Room. The concern you mentioned about viewing PDFs has been updated. We've introduced a new 'Preview' function which alleviates the pain you're experiencing. You can preview PDFs straight from the Document Index, without having to download the document. Previewing PDFs does not require any programs or plugins. Full details are here - https://help.ansarada.com/en/articles/2597663
Our pricing starts from US$39 per month per user and we purposefully offer flexible plans so that customers don't feel like they're paying for features they don't want or need. All our plans include training and 24/7 support from our knowledgeable team. Unfortunately, we can't guarantee that there won't be staffing changes from time to time.
We would love the opportunity to win you back and show you the new functionality. One of our Client Success Managers will be in contact to arrange a demo.
Professional, lots of possibilities
I was very pleased with the overall experience, so were our potential investors. It takes some 'getting used to' to run the data room as an administrator but the instruction videos help. There are a lot of security features, sometimes too many: this makes it safe, but not always intuitive. I have already recommended Ansarada to another company and would be happy to do it again.
Clear representation of documents present in the dataroom. Automatic numbering was useful too. I appreciated the option of making groeps of people with defined rights (read, edit, print, download, etc.). The helpdesk was always very quick to answer questions efficiently. Easy to use for the clients, none of them complained about difficulty to access the database.
The possibility to generate reports showing who-accessed-what was very valuable.
There are so many security features in terms of enabling publication of documents, that it is easy to forget to open a gate and thus provide access to a financier.
Good and easy to use tool
Not so easy
We have made it to signing an offer so I presume the seller side was able to work with our dataroom better than I could
Uploading information was relatively easy although I did sometimes find it difficult to save it in the desired location
I didn't find the software intuitive. I had real difficulty in navigating around and most often found myself having to return to the home screen and then scroll again through all the questions to find the one i wanted to work on. Often the questioner wanted to change the priority after posting the question & I had trouble matching these.
I couldn't get my file structure to work so I always had to navigate from the home base rather than where I had just been
I presume a lot of the issues emanated from me being a novice user however I did find it very easy to navigate around the seller's Datasite
Ansarada Data Room for Procurement
We used the procurement capabilities for a large scale complex RFP. Very strong audit capabilities, ability to see level of engagement from the market extremely helpful.
Some less than intuitive functions :-). Once the RFP closed some difficulties managing the run on Best and Final Offer processes for example.
Easy to use platform
It was a great experience. We have used intralinks previously and it is MUCH easier to navigate and coordinate.
I am very happy to have a phone call with someone to share my teams ideas. However overall we loved it!
I love the ease of use and the online help pages. Really saved having to watch long YouTube clips or call up (like intralinks!)
Sometimes it was challenging and long to see what had happened to the data room. We had many buyer teams and a large internal and found the activity data difficult to use in the sense of seeing what was relevant.
It would be fantastic if ansarada could develop a activity home page which shows activity of members in chronological order. (Almost like a social media feed...) I remember having a team member upload one document during the sales process and having to click on every person that had logged in to see if they had looked at it! (At our peak we had 15-20 buyer teams and it was a long process)
I was also required to make a “weekly report of activity” and I found myself effectively having to make one manually in excel. Would be great if they could improve the functionality of reporting.
I predominantly use Ansarada to assist with M&A processes. Ansarada is particularly helpful during the due diligence phase as well as forming part of the transaction documents as the warranties and indemnities are tied only to what has been provided in the dataroom.
The encryption abilities of the software. The ability to monitor / restrict exactly what each individual can view and how they can view the information is most helpful.
The thing I like least about the software is the inability to change an individuals security protocols within the same group. It would be good to be able to monitor an individuals security protocols whilst keeping them within the same investment group.
An all-round impressive user experience
Great platform, easy to use and to customize to your specific requirements
The user interface and customer support is incredible. Setting up, administering and using an Ansarada VDR is painless and if you do get stuck, amazing customer support is just a click away.
The VDR sometimes works better with certain web browsers, so users on different browsers with different company IT policies struggle with some of the VDR capabilities, for example downloading files, access rights to files etc.
Ansarada VDR Review
Leading Market Player in M&A Dataroom
VDR good. Readiness Platform very Bad
It was for a divestment process.
Ease of use and access
24/7 knowledgeable support
We signed up for the readiness platform and trialed it internally. It was rejected by the user base and client.
We asked for removal of the service, Ansarada refused and contuined to charge for it.
CuroNZ's data room
Very happy with its ease of use and the support from over the ditch (I love Australia...)
The Ansarada team has always been very helpful in the unlikely event(s) of encountering slight glitches. The novel redaction tool is really simple to use and extremely helpful for due diligence purposes.
Personally, I would like to see that the whole data room could be easily copied into a cloud for future reference.
Review of Ansarada
I am using Ansarada Virtual Data Room for M&A processes.
Ease of use;
Various functionality to ensure confidentiality;
Ability to set up different groups and subgroups.
Drawbacks of enabling certain functionality not clearly explained
1. enabling security setting for word doc will require dataroom users to download additional microsoft software to be able to view the documents.
2. enabling certain pdf security setting will require viewers have internet access when viewing the document even after the docs have been downloaded and saved down.
Multi-party virtual data room
Data rooms done right
Always a good experience - the customer support is excellent, and always highly responsive.
Software is easy to use, and makes customising multiple 'data rooms' for different potential investors easy.
The pricing model has changed recently which took some explaining to our clients when the price went up.
Effective, easy and secure VDR
Best data room hosting software
We use the data room to share information with potential investors. The overall experience is positive.
Its a market leading platform with appropriate features and functionality. Some minor functionality tweaks required for a more efficient process.
(1) Need to upgrade feature for removing teams - currently need to remove individuals within a team before removing the team.
(2) Need to make navigating of security/access options for each team more obvious. Its an important feature that is somewhat difficult to use when dealing with multiple parties.