Hotel Effectiveness Reviews

I love the ease of functionality with this software. Everything is right at your hands.

There is not anything that I dislike about this software... If something exists I have not located it.

The ease with which it is to use it. The system is self explanatory and finding specific details you may need is a piece of cake.

At first it may be difficult to find specific things but once you spend a bit of time on it - everything is there.

I like the mobile aspect it makes it easy for employees to see their updated schedule whenever I update it

I dont like the fact that it times out quickly. I also would like to see it integrate with other apps as well.

I use this to track housekeepers daily time as well as productivity. In the morning I enter their assigned rooms to clean and can see an expected end time which helps monitor productivity during the day. I can plan my day out better when I know how long it will take to finish at the max. I can also see customized times for special cleaning projects and factor that in, in the morning. In the afternoon I fill out another option which is their actual cleans, the work that was completed. This assists in making sure every room sold the night before was either cleaned or serviced. This aligns with our time clock machine so the next day I can track how quickly or how slowly each housekeeper worked. I can see if they finished an hour ahead of time or if they milked the clock and stayed longer than it would take to do the amount of work they actually completed. I am also able to see the budgeted hours for that day or week as well as each employee (as well as department) average time per room. There is another formula built in for supervisors, managers, laundry, etc. All of the people whos jobs cannot be seen on paper but more so their efforts and time on the clock. It is very easy to follow and fill out each day. I also have a daily check in where I review the prior day and can add notes about why we were over or under in hours so that my manager and even the owners can see the trends.

There are really no downsides to the software IF you are trained on all of the options. When I first began I was taught on the fly by somebody who did not understand it too well. I was only using about 15% of the capabilities the website has to offer. Once an upper manager came in to train me on it I caught on within an hour and was able to maximize my experience.

Hotel Effectiveness has a number of very helpful tools that help track the productivity of your employees versus revenue goals/budget that you have set for your business. I also love the overtime tracker that makes it easy to keep an eye on potential extra expenses.

I don't dislike any of the software as of yet but I'm still exploring all of it's capabilities.

The ability to send each associate their own schedules and communicate the reasons for accepting time off and not accepting.

Not able to add multiple job codes for communication for schedule what happens is if someone has two job codes then we cannot email or text info to them.

Overtime alerts, planned hour reports, very easy to use. When certain employees are having attendance issues, it takes less than 2 minutes to print out their time sheet.

I wish we were able to export our company budget to load up on Hotel Effectiveness, I feel like some of the more advanced features are not easy to set-up (minor complaint!).

How easy it is to use. And how easy it makes my day by doing all the hard work of assigning rooms and floors each day. The features are endless.

Not much to say. It always works great for me!

I would have to say the one thing I like about this software is the ease to navigate through the program.

I wish there was an app to load on our phone

It helps me keep on track and lets me no if I needs to adjust more or less to stay on track.I

I can"t down load it to my phone(or don't know how)

Simple guide that assists department managers to complete their department schedules. Daily labor check that monitors previous days results and includes a week to date total of consumed hours; including an approaching overtime report.

There is nothing regarding this software that is not to like, simple to use.

It makes scheduling based on forecast easy and only requires a couple-minute review each day to see where we are at.

Its power is in the integrations and therefore if the integrations are not functioning the value of the product is diminished.

Helps with keeping labor in line for my hotel.

Needs better integration with our payroll system when an employee is in multiple positions.

everything help learn more about keep on keep

nothing,I like this software and help me out a lot with target of this ladies or gentlemen

it is easy to use. it has many features to help you

nothing it works well and is easy to use

Very easy to check employee times and adjust if needed.

The absence monitor can be incorrect due to people switching shifts.

User Friendly, training program is the best

Customer service can be better and faster

Managing and being able to control labor

This is a great program. I do not have any negative feedback.

Produces reports that are very effective in many areas...

It doesnt take certain things into account..

Hotel Effectiveness is able to integrate with a variety of software; this has allowed my company to seamlessly view labor without having to log in to a time clock server and run reports. We are able to train our team members from Night Audit to General Managers in one day on how to navigate the system. Labor monitoring a simple RED/GREEN System (truly does not get any easier than that). The training provided on-line is an added benefit to those who may want to get to know the system further. We use the entire suite and have had no issues when we onboard new properties/ team members to our company.

If I had to pick one item it's the salaried team members (who clock in and out) auto flow against the labor plans. We called support and were shown a work around.

Overall, the system is fairly simple to use. I love the "assume user" feature as this has helped troubleshoot user questions. I have not had to use technical support, which is always a good thing. They layout is fairly simple.

In time and attendance, it would be beneficial to be able to search an employee instead of having to select from a long list. I use the control F function to locate the employees, but it would be easier if the system allowed for it. The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.

The product is easy to use; it offers online training and Q & As. The data is valuable to the hotel operations and easy to pull. The canned reports are invaluable!

Completely satisfied - we have no desire to search for other options!!

The ease of use and ways to find any areas where we are over spending in labor, immediately.

At this point there is not anything I do not like about the product

Daily Labor Analysis, Daily, MTD and YTD Revenue Analysis, Effective tool to manage labor hours, Effective tool to reward employees in meeting target minutes

Reporting need more work, need additional reports to assist in decision making

Ease of calculation of scheduled man hours and planning for labor wins

The screen where we input shifts for an associate does not reflect the budgeted hours for that group of users