Hotel Effectiveness Reviews

Overall rating
Filter by
Company size
Time used
146 Reviews
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Greatest Software Ever
Reviewed on 2019/05/03
The fact that this a a mobile app is all that more appealing.
The fact that this a a mobile app is all that more appealing.
Pros
Everything. The fact that I can sheduled employees and monitor there attendance and at the same time see my revenue. Very friendly user.
Cons
Perhaps a bit faster on the upload. At times it runs slow. (could be weather related)
Response from Hotel Effectiveness Solutions
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Opportunity
Reviewed on 2019/05/10
I would save neutral.
I have worked wit other systems that seem to be ore flexible with setting...
I would save neutral.
I have worked wit other systems that seem to be ore flexible with setting parameters that work for our type of need or business. In addition I have had some issue with support's lack of timeliness in returning calls when we are only given the option to leave a message. There have been some hiccups when setting up first time parameters, told al is taken care of and later find that there are key steps that were not taken or implemented as committed to by support.
Pros
I like the ease of the system as it related to entering data and easy to understand graphs -color coded reporting and data that is provided when dealing with forecasting etc.
Cons
There a few options theta would assist us greatly:
1. Having clocks that are not open for any time punching but rather restricted with grace periods
2 Would be a great option to be able to schedule people and have HE work with time clock and create grace periods so that it's not a "free for all" punching system.
Response from Hotel Effectiveness Solutions
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Holdiay Inn Express Simi Valley
Reviewed on 2019/05/03
All right
All right
Pros
The most I like about this software is: Easy friendly to use
Cons
Does not prevent employees not to clock in when the 30 minutes meal break is not over. Not compatible with ADP. I have to enter numbers of hours in ADP manually.
Response from Hotel Effectiveness Solutions
Thank you for submitting this thoughtful review. We do have an integration with ADP, so you should not have to re-enter payroll data manually. We can also talk to you about configuration of your time and attendance system to have the controls you are seeking. We value your feedback and are fully committed to providing everything you require to be successful.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hotel Effectiveness
Reviewed on 2019/11/12
I love Hotel Effectiveness. I have been using it for years with two different hotel management...
I love Hotel Effectiveness. I have been using it for years with two different hotel management companies. It is a high quality tool for our hotels.
Pros
Hotel Effectiveness is a great labor tracking tool. It makes daily review of hotel labor quick and easy. I love the myriad reports you can generate to break down the labor numbers.
Cons
I wish there was more functionality for myhotelteam.com. They should be able to switch shifts and more on the site. It should have its own app too.
Response from Hotel Effectiveness Solutions
Thank you for the review! Good news for you - the MyHotetTeam mobile app is going to be live in the App Stores (iOS and Android) in a few days! It includes some enhanced functionality, and over the next several months we will be implementing a number of major improvements to the service. We look forward to sustaining your happiness with our services and to working with your hotels!
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent overall time keeping system!
Reviewed on 2019/09/10
Labor usage and management; better tool to review overtime/approaching overtime; scheduling...
Labor usage and management; better tool to review overtime/approaching overtime; scheduling functionality and time keeping are very user friendly and intuitive.
Pros
What I like most about Hotel Effectiveness is the ease of use; user friendly, reporting and scheduling capabilities are very useful and efficient.
Cons
There really are not any cons for me when using this software. If I have to mention something, it would be that when you do need to speak with someone from customer support, you need to email them versus having the ability to reach a live person directly; which can create some lag time. However, the service provided is excellent.
Response from Hotel Effectiveness Solutions
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
All-around strong product, saves management time
Reviewed on 2019/11/07
The main benefit for Hotel Effectiveness has been increased control over labor costs. This product,...
The main benefit for Hotel Effectiveness has been increased control over labor costs. This product, for at least 80% of users (with 50+ employees), would probably pay for itself. When combined with a production schedule, we are able to see which employees are falling short of expectations, meeting expectations, or exceeding expectations, with hard data.
Pros
Ease of use - simply go to the website and check employee hours, potential for overtime, and missed "punches". Particularly for the housekeeping department, days won't end at an exact time, so being able to monitor in real-time employee hours helps with middle of the week adjustments to maintain high labor efficiencies.
Cons
My only complaint with Hotel Effectiveness would be it's "export" capabilities. A user is required to go through a reports tab, rather than the daily labor check-in, to have a spreadsheet that can then be converted to excel. Lot's of other managers at the resort are either forget how to do this (since it is not frequently done by all department heads), or never learned in the first place.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hotel Effectiveness Rocks
Reviewed on 2019/05/03
I can't thank this company enough for their fast, efficient, pleasant customer service. I adore...
I can't thank this company enough for their fast, efficient, pleasant customer service. I adore the entire team - their service and attitude is impeccable!!
The product produces labor, ACA, punch, revenue, audit, housekeeping, plus many more reports. Having several hotels - I am able to compare data and identify inconsistencies in a breeze.
Pros
The product is easy to use; it offers online training and Q & As. The data is valuable to the hotel operations and easy to pull. The canned reports are invaluable!
Cons
Completely satisfied - we have no desire to search for other options!!
Response from Hotel Effectiveness Solutions
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly
Reviewed on 2019/05/10
Having Hotel Effectiveness has eliminated the 'manual' entry of employee timecards. The punches...
Having Hotel Effectiveness has eliminated the 'manual' entry of employee timecards. The punches are electronically made and housed within Hotel Effectiveness. So when it comes time to process payroll it is so easy. Just pull a report and it can download all the payroll information into our payroll accounting software.
Pros
The software is very user friendly. It is easy to navigate from page to page. It has 'real time' punches. There is no need to 'wait' or having to manually capture time punches.
Cons
I have no cons about the software at this time.
Response from Hotel Effectiveness Solutions
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Labor Saver
Reviewed on 2019/05/14
Hotel Effectiveness has helped me greatly with productivity. It's a great tool since I can show an...
Hotel Effectiveness has helped me greatly with productivity. It's a great tool since I can show an associate how well they are doing with actual, real time numbers/information so they better understand enabling them to have a better grasp on their performance
Pros
I use the software mainly for scheduling and tracking productivity. Hotel Effectiveness takes the guess work out of this process since it tells how many people you need to schedule and what time they should finished.
Cons
There is nothing that I do not like about the software at this time. I think this is so be of how I use it because everything is loaded (forecasting, labor plans etc.) for me, it just utilize it.
Response from Hotel Effectiveness Solutions
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use- Straight Forward to Learn
Reviewed on 2019/05/03
This is my second hotel working with Hotel Effectiveness. I enjoy the ease of use and find the...
This is my second hotel working with Hotel Effectiveness. I enjoy the ease of use and find the tutorials very informative. Scheduling is simplified and doesn't experience lag. The option to set up auto-generated reports for to monitor labor offers peace of mind.
Great asset to equip your hotel operations team with.
Pros
The software is easy to use. There are a list of tutorials to offering ease of use learning the software.
It's very straightforward and user friendly. Scheduling is made efficiently and the program is not heavy to run. Forecasting formulas for allocating labor hours is seamless. Adding users is straightforward. You can add tips, declare tips, bonuses, incentives, PTO, and vacation in a breeze.
Allows for employees with multiple coding without manual calculation for rate differentials.
Cons
Although was resolved by customer support; slight challenge coding an employee with a promotion.
Response from Hotel Effectiveness Solutions
Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Management Tool
Reviewed on 2019/05/06
Our experience has been fantastic. They have been great to work with
Our experience has been fantastic. They have been great to work with
Pros
I like the industry specificity. I like the mobile aspect. I like the daily reports. I like that Plan fluctuates by occupancy and revenue. I like the ease of use. I like the excellent service. I like almost everything about it and encourage everyone I meet to use it.
Cons
only one complaint - it does not prohibit Meal Period violations, which is an issue in California
Response from Hotel Effectiveness Solutions
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Helpful Tools
Reviewed on 2019/05/04
Pros
Hotel Effectiveness has a number of very helpful tools that help track the productivity of your employees versus revenue goals/budget that you have set for your business. I also love the overtime tracker that makes it easy to keep an eye on potential extra expenses.
Cons
I don't dislike any of the software as of yet but I'm still exploring all of it's capabilities.
Response from Hotel Effectiveness Solutions
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
HE review
Reviewed on 2020/09/24
I use it everyday to help the hotel find areas where we need help and where we overspend
I use it everyday to help the hotel find areas where we need help and where we overspend
Pros
I like the mobile aspect it makes it easy for employees to see their updated schedule whenever I update it
Cons
I dont like the fact that it times out quickly. I also would like to see it integrate with other apps as well.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Provides Overall Value
Reviewed on 2019/05/03
Great for scheduling and monitoring and including the ability to reduce overtime. Allows you to be...
Great for scheduling and monitoring and including the ability to reduce overtime. Allows you to be proactive if used daily.
Pros
Monitoring performance to the established standards.
Cons
There is room for error in that the established standards may not tie into budget. Caution!
Response from Hotel Effectiveness Solutions
Thank you very much for the thoughtful review!
It is possible that your standards will produce labor plans that are different from your annual budget. Labor plans are built from weekly forecasts which may not be exactly what you budgeted for the period. If your forecasts are accurate but you are still seeing budget variances, contact our support team as we should be able to help adjust your standards to reflect the best approach for your hotel.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great platform
Reviewed on 2019/05/10
Pros
Covers from initial time input data to labour calcuation and budget with comparision . Scheduling is a plus side.
Cons
In time and attendance, when you select Time Card and Employee towards the bottom of list you again have to scroll up the page to view the deatils on the time card.
Response from Hotel Effectiveness Solutions
Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Easy and A Minor Annoyance
Reviewed on 2019/05/03
Pros
Easy to access information and to schedule employees
Cons
I wish there was a monthly view of the scheduler. I like to input employee requests off as I get them and I don't like having to go through every week to get to the one I want.
Response from Hotel Effectiveness Solutions
Thank you very much for your review! We are happy that you like the product and are always available to help you if you need it.
The Time Off Request Manager will enable you to enter employee time off requests as far in advance as you like. You can also see them in one place at any time, and all pending and approved requests are built into the schedules for that week. Scheduling is available up to 13 weeks in advance, but you are correct that it is only available in weekly view. We are exploring monthly views for schedule but want to be sure that the information on the screen is readable.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
HE Review
Reviewed on 2019/05/10
Over all It really helps with labor control.
Over all It really helps with labor control.
Pros
It's very user friendly. It helps control labor and is very useful in weekly scheduling.
Cons
There wasn,t much I didn't like about the software.
Response from Hotel Effectiveness Solutions
Thank you for submitting this review, Mr. Howard! We value your feedback but are a bit confused. In your review you seem to really like us, but you rated us 2 out of 5 stars? Please let us know what we need to do to earn a 5-star rating!
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Hospitality Analytical Tool
Reviewed on 2019/05/10
Labor Savings,
Labor Savings,
Pros
Daily Labor Analysis, Daily, MTD and YTD Revenue Analysis, Effective tool to manage labor hours, Effective tool to reward employees in meeting target minutes
Cons
Reporting need more work, need additional reports to assist in decision making
Response from Hotel Effectiveness Solutions
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hotel Effectiveness
Reviewed on 2019/09/05
Overall, I am really satisfied with the program. It is very convenient and easy to use.
Overall, I am really satisfied with the program. It is very convenient and easy to use.
Pros
Ease of making scheduling and being able to copy and past previous week. Being able to add multiple roles for employees.
Cons
when idle or not in use for some time, it does not log you out or give you a warning. If you continue at that point, it does not save anything and you need to re-log back in.
Response from Hotel Effectiveness Solutions
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best labor management tool I have ever known of or used.
Reviewed on 2019/05/06
This tool allows me to correct labor overages and shortages before they impact the P&L or the...
This tool allows me to correct labor overages and shortages before they impact the P&L or the service level.
Pros
This is very easy to use and to train others on how to use.
Cons
I cannot think of a issue with this software.
Response from Hotel Effectiveness Solutions
Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Always willing to help!
Reviewed on 2019/05/06
This software helps keep management in-line with the budget that is set by ownership.
This software helps keep management in-line with the budget that is set by ownership.
Pros
It is user friendly and the reports are very useful.
Cons
Honestly I can't think of any off the top of my head
Response from Hotel Effectiveness Solutions
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best software I have used in 30 Years
Reviewed on 2019/05/10
Less time going thru files to go over attendance with an employee
Just run the report for that...
Less time going thru files to go over attendance with an employee
Just run the report for that employee
Pros
The ease of use and the new absence tracker
Cons
Nothing, I haven’t found any negatives to
The software
Response from Hotel Effectiveness Solutions
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Very easy and simple to learn
Reviewed on 2019/05/10
Pros
Keeping up minutes per room with the housekeepers and the overall layout simple
Cons
I don't see a future to prevent buddy punches
Response from Hotel Effectiveness Solutions
Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best service ever
Reviewed on 2019/05/04
Always provide excellent service as well as follow up
Always provide excellent service as well as follow up
Pros
Easy to use and the help option is good
Cons
Columns could be smaller for phone access
Response from Hotel Effectiveness Solutions
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Restaurant Manager
Reviewed on 2019/05/15
It is easy to use and to training other on
It is easy to use and to training other on
Pros
IT is easy to Program to use and help other associates with
Cons
It is nothing that I don't like about it
Response from Hotel Effectiveness Solutions
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.