Hotel Effectiveness Reviews

Hotel Effectiveness is able to integrate with a variety of software; this has allowed my company to seamlessly view labor without having to log in to a time clock server and run reports. We are able to train our team members from Night Audit to General Managers in one day on how to navigate the system. Labor monitoring a simple RED/GREEN System (truly does not get any easier than that). The training provided on-line is an added benefit to those who may want to get to know the system further. We use the entire suite and have had no issues when we onboard new properties/ team members to our company.

If I had to pick one item it's the salaried team members (who clock in and out) auto flow against the labor plans. We called support and were shown a work around.

Love that I can do a daily labor check in and see all the associates easily in one place. Excellent for keeping track of days off and requests off. Easily add gratuities and bonus incentives. Can't think of any easier way to keep track of so many associate requests and hours.

That I have to scroll to the top to see the time card when I click on someones time card the start their last name is at the bottom of the alphabet. Honestly that is very insignificant in the great number of on that HE does for our property!!

easy to upload and saving time
I don't really have much that I could like

I don't like that is hard to give the same amount of rooms even when I have done all the things possible to do so,
A property like this is hard to have someone do 11 check outs plus stay overs
or having someone do 30 + stay overs due the amount of people per room and long stay guest
I believe the system set up would work great for a non extended stay properties

I love the ease of functionality with this software. Everything is right at your hands.

There is not anything that I dislike about this software... If something exists I have not located it.

The software allows me to easily access the database for everyday use. Tracking hours and making the proper adjustments is also what I like.

I'm not able to pull up everyone's schedule (I may not have access). However when another manager ask me to complete task for them I'm not always allowed to accommodate them.

The ease with which it is to use it. The system is self explanatory and finding specific details you may need is a piece of cake.

At first it may be difficult to find specific things but once you spend a bit of time on it - everything is there.

The 5 minute daily check is AMAZING and allows managers to control labor much more efficiently.

After the website change, the formatting appears to be off a bit.

When the product is teamed up with your time management system it gives great data on how your labor was used for the day, week, etc. I does a great job breaking down the data in more reports than you need but you can find the ones you like easily.

I do wish it updated faster when corrections are made to the time management system.

I like the reports that hotel effectiveness sends me daily to keep up with our revenue pace and comparison to last year.

I don't have anything that I dislike about Hotel Effectiveness. I've enjoyed using the app for our hotel needs.

HE is the BEST way to organize your scheduling and makes it easier to track your labor and labor standards.

I don't see many Cons regarding HE. The system works Great once all of the information is inputted. It takes a little work to get used to the system once you do it's a breeze. With the ups and downs of the hotel business you have to keep an eye on the fluctuation of business needs.

I use this to track housekeepers daily time as well as productivity. In the morning I enter their assigned rooms to clean and can see an expected end time which helps monitor productivity during the day. I can plan my day out better when I know how long it will take to finish at the max. I can also see customized times for special cleaning projects and factor that in, in the morning. In the afternoon I fill out another option which is their actual cleans, the work that was completed. This assists in making sure every room sold the night before was either cleaned or serviced. This aligns with our time clock machine so the next day I can track how quickly or how slowly each housekeeper worked. I can see if they finished an hour ahead of time or if they milked the clock and stayed longer than it would take to do the amount of work they actually completed. I am also able to see the budgeted hours for that day or week as well as each employee (as well as department) average time per room. There is another formula built in for supervisors, managers, laundry, etc. All of the people whos jobs cannot be seen on paper but more so their efforts and time on the clock. It is very easy to follow and fill out each day. I also have a daily check in where I review the prior day and can add notes about why we were over or under in hours so that my manager and even the owners can see the trends.

There are really no downsides to the software IF you are trained on all of the options. When I first began I was taught on the fly by somebody who did not understand it too well. I was only using about 15% of the capabilities the website has to offer. Once an upper manager came in to train me on it I caught on within an hour and was able to maximize my experience.

Overall, the system is fairly simple to use. I love the "assume user" feature as this has helped troubleshoot user questions. I have not had to use technical support, which is always a good thing. They layout is fairly simple.

In time and attendance, it would be beneficial to be able to search an employee instead of having to select from a long list. I use the control F function to locate the employees, but it would be easier if the system allowed for it. The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.

I like the ease of the system as it related to entering data and easy to understand graphs -color coded reporting and data that is provided when dealing with forecasting etc.

There a few options theta would assist us greatly:
1. Having clocks that are not open for any time punching but rather restricted with grace periods
2 Would be a great option to be able to schedule people and have HE work with time clock and create grace periods so that it's not a "free for all" punching system.

Hotel Effectiveness is a great labor tracking tool. It makes daily review of hotel labor quick and easy. I love the myriad reports you can generate to break down the labor numbers.

I wish there was more functionality for myhotelteam.com. They should be able to switch shifts and more on the site. It should have its own app too.

What I like most about Hotel Effectiveness is the ease of use; user friendly, reporting and scheduling capabilities are very useful and efficient.

There really are not any cons for me when using this software. If I have to mention something, it would be that when you do need to speak with someone from customer support, you need to email them versus having the ability to reach a live person directly; which can create some lag time. However, the service provided is excellent.

Ease of use - simply go to the website and check employee hours, potential for overtime, and missed "punches". Particularly for the housekeeping department, days won't end at an exact time, so being able to monitor in real-time employee hours helps with middle of the week adjustments to maintain high labor efficiencies.

My only complaint with Hotel Effectiveness would be it's "export" capabilities. A user is required to go through a reports tab, rather than the daily labor check-in, to have a spreadsheet that can then be converted to excel. Lot's of other managers at the resort are either forget how to do this (since it is not frequently done by all department heads), or never learned in the first place.

The product is easy to use; it offers online training and Q & As. The data is valuable to the hotel operations and easy to pull. The canned reports are invaluable!

Completely satisfied - we have no desire to search for other options!!

The software is very user friendly. It is easy to navigate from page to page. It has 'real time' punches. There is no need to 'wait' or having to manually capture time punches.

I have no cons about the software at this time.

The software is easy to use. There are a list of tutorials to offering ease of use learning the software.
It's very straightforward and user friendly. Scheduling is made efficiently and the program is not heavy to run. Forecasting formulas for allocating labor hours is seamless. Adding users is straightforward. You can add tips, declare tips, bonuses, incentives, PTO, and vacation in a breeze.
Allows for employees with multiple coding without manual calculation for rate differentials.

Although was resolved by customer support; slight challenge coding an employee with a promotion.

I use the software mainly for scheduling and tracking productivity. Hotel Effectiveness takes the guess work out of this process since it tells how many people you need to schedule and what time they should finished.

There is nothing that I do not like about the software at this time. I think this is so be of how I use it because everything is loaded (forecasting, labor plans etc.) for me, it just utilize it.

H. E. is easy to use and allows the user the ability to manage you labor cost with the click of a mouse. I also like the timecard feature is easy to view for the manager to see times and total very quickly.

There is nothing that I do not like about the software.

It is so easy to use. I love the details reports. There is a lot of information you can break down.

I am not in love with the new format. I wish MyHotelTeam.com had more functionality. Like allowing associates to swap shifts via the site. It also needs an app for associates to access quickly on their smartphones.

I like the industry specificity. I like the mobile aspect. I like the daily reports. I like that Plan fluctuates by occupancy and revenue. I like the ease of use. I like the excellent service. I like almost everything about it and encourage everyone I meet to use it.

only one complaint - it does not prohibit Meal Period violations, which is an issue in California

The streamline of the last update is smooth. The information once updated shows the changes clearly.

The next update should have in it the changes should be in real time. When putting in termination dates, or adding a name should be instant.

It is very user friendly system, and helps me keep up with MPOR , Revenues and Time Keeping.

The clock that is used for the employees to clock in and out, has had to be replaced 3 times in 2 years since i have been at this location with Duke Hospitality