Great solution and support
Very happy and satisfied. Fully recommend.
It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.
Not much. I couldn’t t find much wrong .
Keep up a good work
Great tool with more features to come
Love it! The team there was fantastic. We were a small company but they treated us like we were huge.
Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.
It is a simple tool. Before they made some quick upgrades, I had to manually go through and code surveys. They have fixed that and much of that can be automated with tags and keywords.
Excellent nps survey tool that’s easy to use
Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.
Great graphical interface, easy navigation and configuration and multi language support.
Not really a con but I’d love to see a way to embed reviews.
Simple is powerful
Great source of testimonials and social proof. So glad Delighted was recommended to me, I've already recommended it to many of my clients, peers and colleagues.
Delighted takes the complex and makes it simple to execute. And simple is powerful, because it is easy for the customer to take action. It requires little time and organizes everything for you in one place.
My only wish is you could switch from different types of surveys within your account without having to start over at square one.
The easiest and most efficient product I've had the ability to use.
Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!
NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.
There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!
NPS survey made easy
I work for a company that's been using the tagline "Just damn simple" because we like to create simple to use software and that's exactly what Delighted has been able when it comes to NPS survey.
You can easily survey people via email, SMS, or web. The dashboard is super user-friendly and they have multiple connectors and integration to display the data into other tools or platform.
They also keep adding features with time.
Plus support and customer service is epic and fast!
I just wish they had more options to create graphs.
Excellent product & service
Excellent service, solid and flexible product, easy to set up and use.
The functionality that you get for the money you pay. We needed:
- Flexible reporting - to be able to segment customer feedback by custom properties
- Visibility - to give full visibility of customer feedback across the business (Salesforce/Slack integrations)
- Automation - to trigger surveys based on product and customer events
Delighted was the only tool I found that would let us do this at a reasonable price.
No cons, but it would be great to be able to report aggregated stats across projects.
Great NPS tool
I had a positive experience with Delighted and would use it again for a simple NPS type functionality.
Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.
The reporting is somewhat limited. It does have the ability to tag the data but it's recommended to push the data to another analytics system (which is easy to do) or export it to excel.
Great, simple to use NPS collection software
The biggest drawback is that you can only do NPS, and the prompt is very inflexible in terms of style and presentation.
Simple and effective for measuring sentiment, rockstar team
We started using Delighted about two years ago to begin measuring NPS. After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision. The Delighted team was amazingly responsive and knowledgable every step of the way. The product was (and still is) continuously reliable as we scaled our strategy across four different products and a growing user base.
I've been super happy with the Delighted product and continuous improvements / features they ship. It's a straightforward, easy to use product that's used across our entire organization. The team behind Delighted is A+.
The learning curve was just non-existent because the product was so easy to use. We were able to begin measuring different metrics within minutes of setting up an account.
Initially I wasn't sure how to measure NPS / other metrics across multiple product lines with a shared user base. I was able to work with the Delighted team to resolve this using their API. Looking forward to a more integrated / robust offering for those of us with multiple products.
Very easy to navigate. Key metrics readily available for anyone to view
A simple way to take surveys
I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.
The signup process is very simple. The form creation is just a few clicks. The wizard is very simple and does not need much effort to find all the hidden option.
The dashboard is very clean and all tabs are well sorted. Reporting is very good I have selected the star type feedback form and embedding to the site is easy.
survey via link and email is also available.
Report with pivot table explains all the review. It is very elaborate.
The only con is pricing as we are hiring a web dev to deal with the site customizations, this adds up very quickly.
Best way to survey customers
I like ease of use, ability to see live results and feedback from customers, and filtering capabilities.
I wish that the Shopify integration would allow us to continue to filter by product, customer location, and other features - it seems to be one or the other if we're doing a manual send or an integration.
Delighted is a delightful platform!
It's super easy to use. The reporting is intuitive and it gets me what I need, and they're always coming out with new features.
It doesn't allow for easy customizing when it comes to texting customers. Instead, you have to make do with a standard text for all customers.
A must have for any customer-centric organization
Agile tool for assessing customer feelings
We get to keep a beat on all of our customers and how the feel about the app, and make improvements to our app correspondingly. Customer listening is one of the most important and valuable actions that any company can take.
I like that it integrates with Slack and you can solicit reviews from within your app or via email blasts. It's also nice to see responses from customers 'With' and 'Without' comments. Comments are where it's at!
I like everything about Delighted, I wish there were more out-of-the-box integrations but we can develop integrations with the API.
Easy and Intuitive
Overall very impressed. Customer service is friendly and insightful. Easy to use platform. Great value.
EXTREMELY easy to use. There is essentially nothing that is required to learn or any heavy lifting required to begin implementing NPS.
I'd like to see a bit more intuitive use via integration. Allowing certain triggers via marketing automation tools to send out the NPS would be very cool.
Great tool to collect NPS scores from customers
Delighted is the easiest tool for getting feedback from your customers
I love using Delighted. It's the easiest way to get feedback from your customers. I love the Slack integration that allows us to quickly follow up with customers.
We've faced challenges integrating with our marketing systems, but they do have a simple salesforce integration that might work for less complex data systems.
Super Simple NPS Tool
Great company to work with, customer service is top notch.
I use Delighted to send NPS survey email and to report on those emails
The thing I like most about this software is that it is SO easy to use and navigate. Everything is laid out in a very easy-to-use way.
I have not encountered anything so far that I do not particularly like about this software. So far it has been great and easy to use!