TheWorxHub

4.7 (173)
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Maintenance solution for hospitals and senior living.

Overall rating

4.7 /5
(173)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.8/5

96%
recommended this app
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173 Reviews

Casey
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Facilities and Campus operations and maintenance solution

Reviewed on 2020/01/15

This suite of solutions have enabled us to reduce time on transportation needs, simplify room...

This suite of solutions have enabled us to reduce time on transportation needs, simplify room booking, validate expenses on maintenance, and convert from being reactive to proactive by managing recurring and scheduled preventative maintenance work orders. Our organization has adopted bar coding of assets which saves time tracking assets and helps account for repaired, replaced, and misplaced assets.

Pros

The Worx-hub software and suite of solutions is of exceptional value and very user friendly. Like any other system or activity, what you put into it, you will get out of it. The system is scalable and interfaces well with multiple hardware platforms. Ease of use for end users is exceptional. Our end users include residents with little to no experience, staff with basic to moderate computer systems experience too our fully engaged maintenance and operations staff.

Cons

The most challenging aspect of the software, like any other, is the initial data entry of assets, products and systems, where none previously existed. It would have been far better if we had the ability to port over data.

Philip
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Willing To Listen and Adapt

Reviewed on 2021/10/18

It is overall an very good system, we use 7 modules currently. I would say it, as with anything...

It is overall an very good system, we use 7 modules currently. I would say it, as with anything takes some getting use to when you make an change but this switch was truthfully with simplicity and ease to make once you start using more and more and you will become so user friendly with the system.

Pros

Over the years we as an company have made suggestions to TWH for items to be added or changed and TWH, listens and adapts when possible to make these features that are important to the end user, as long as the benefit the greater good.

Cons

There are some occasional items that you have to work around with the way TWH classifies things, I was use to the address of the Residences being an Asset, but not in TWH it is an location. That does not allow for PM Work Orders to easily be set up for the Resident and not have to input the seperate Asset that you are setting the PM for.

Lori
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A good data base and maintenance work program

Reviewed on 2021/10/18

Overall it's a pretty straight forward program to use. We use it on a daily bases and having the...

Overall it's a pretty straight forward program to use. We use it on a daily bases and having the information in one place is great.

Pros

I like that it's fairly easy to use. Versatile for records and maintenance data.

Cons

That you cannot delete old files or some errors. It's often slow than what we are used to. And some history data is deleted when tenants have moved, etc..

Dale
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WorxHub

Reviewed on 2020/01/23

Overall the entire organization is more than pleased with the WorxHub program. The hospital...

Overall the entire organization is more than pleased with the WorxHub program. The hospital previously didn't have a work order system and were using Excel spreadsheets to track requests. The transition to the WorxHub has been a huge benefit to all. Staff is always kept updated on their requests through the entire work order cycle. The online support is awesome. The WorxHub staff is very helpful in addressing the limited concerns that we have had, most simply required a little education on the matter. The support is the best! You never feel like your just another number.

Pros

This was easy to setup and get implemented. The support from Dude Solutions during & after setup was great. They were always available to assist and were very prompt in addressing any concerns that came up. The canned reports were sufficient for a small hospital like ours. The staff submitting work requests find it to be very intuitive to use. New employees are ready to use the WorxHub with minimal training required. The subscription cost is very reasonable. We evaluated several other CMMS programs and found the WorxHub to be the best bang for our buck.

Cons

I wish it had an adhoc report writer function to allow more options in creating reports. It still gives us what we need but more options are always better. Also wish the fields of the work order allowed more customization.

David
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hospice Facility Review

Reviewed on 2022/06/28

My situation was rather unique in that I had nothing to start with. Creating our locations, and...

My situation was rather unique in that I had nothing to start with. Creating our locations, and assets was a time consuming task. For those that currently have a CMMS system the transition would be rather easy. I also want to mention the training and support documents were very helpful.

Pros

The primary objective was to get a handle on our compliance needs. Fire suppression & alarm system testing, emergency lights, emergency power systems, etc. Many of these inspection \ testing requirements are available in a template form for easy implementation.

Cons

In reality every location contains assets, and every asset (equipment) is comprised of sub-assemblies and parts. It would be nice to reference common used parts for each piece of equipment. Such as bearings, belts, filters, hoses, and fluids. This really helps control parts inventories. To be fair I did not purchase the inventory modules so maybe this is included in that system.

David
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Real Everyday User

Reviewed on 2023/02/27

Pros

I can see Work Orders come in real time and have them prioritized by importance.

Cons

I would like to have a more broad way of finding old Work Orders, weather completed or incomplete. Currently if don't know the Work Order Number you have to type in the exact address to find the Work Order and the User typing up the Work Order doesn't always know the departments, corridors, or wings of the building to correctly address where the Work Order needs to be completed. Then when its searched by proper location it can't be found. Its up to the maintenance worker to correct the address before its completed. If the work order could be searched for by just using Key Words like a google search could be helpful. But overall, staff especially new staff just need more training.

Jeff
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It works! I'm a Fan...

Reviewed on 2020/01/15

We run our entire campus on WorxHub. Repair orders, PMs, Inspection tracking including Life...

We run our entire campus on WorxHub. Repair orders, PMs, Inspection tracking including Life Safety. It allows us to be "excellent" instead of just "OK". We complete between six and seven HUNDRED work orders a month. I am certain that WorxHub would allow any type of business to be greatly improved if they use it consistently. I'm a fan...

Pros

I've used this software for almost five years. I think the thing I appreciate the most is the software company's continued effort to make the product better and better. It has improved tremendously in the past five years in both breadth and depth. I also appreciate the flexibility it typically offers to be able to manage the menus and other input data to make it "work" for the particular users.

Cons

Some of the data entry is still cumbersome. You still have to fill out six individual boxes of data to complete the work order and that doesn't include the details or the requestor.

Reports are also a problem. I'm never really sure if the data I'm getting is the data I'm after... Sometimes the results seem to be incorrect--probably based on incorrect input or input that I'm not sure what it does. And I gave up completely on assets...

Jason
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simplicity

Reviewed on 2020/01/27

Rocky implementation start due to a sales team member telling us what our deliverables were and...

Rocky implementation start due to a sales team member telling us what our deliverables were and then leaving the organization.
- The new sales team member we were partnered with was less than helpful to provide clarity on why we were not getting what WAS PROMISED IN THE FRONT END.
- We almost did not continue with the worx hub implementation.

Pros

Ease of use for new hires.
Easy to train to proficiency.

Cons

Reports not as easy to navigate and provide.
I end up tweaking things to fit needs based on our Planned Maintenance program verse the outdated Preventative Maintenance program of yesteryear :)

Byron
Overall rating
  • Industry: Environmental Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Worxhub 2023

Reviewed on 2024/01/03

Pros

ease of use. mobile possibilities. multiple users. printing. good record keeping.

Cons

Early mornings the mobile version will not load or it will assign wrong person even though correct person selected or it will go back a work order so you end up assigning a different person to the one you already assigned before.

Rick
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Rick's Review.

Reviewed on 2023/12/18

I enjoy the format...simple but involved. My best assistant.

I enjoy the format...simple but involved. My best assistant.

Pros

It's a great visual way to stay on top of day to day issues. Keeps PM's organized with contractors. Good scheduler and reminder. Don't have to rely on my memory.

Cons

Not being able to 'back-up' from some parts of the application to another.

Kenny
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Worx Hub does work for you.

Reviewed on 2020/01/10

I have been able to create a "favorites" list of the life safety work orders that we perform and...

I have been able to create a "favorites" list of the life safety work orders that we perform and track, on a regular basis, any time frame I want since we have had this software. As I have said, I look forward to learning even more and am enjoying using the WorxHub on a daily basis. We upgraded from our old Facility Dude software to the WorxHub and it has been a pleasant change.

Pros

We have only had this software for the past year. I have worked with several other maintenance software programs in other locations. At first I tended to rate WorxHub against other software I had used elsewhere. Now, after using it for the past year, I am finding that it is a very good tool for the type of work we do. This is a hospital, and as such, we are subject to the mandates of the Joint Commission and the Environment of Care. WorxHub has effectively allowed us to set up our preventative maintenance program in order to track and prove our adherence to the life safety and NFPA codes. The reporting module has been very helpful for me since I am responsible for all Facilities Services documentation. I learn something new on WorxHub regularly and look forward to learning even more.

Cons

At first, I found it a bit difficult to navigate throughout the system. I probably should have called the help desk more, but I persisted on my own.

Lisa
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WorxHub review

Reviewed on 2020/01/15

We purchased the Security program and this has helped it making sure that Security is doing their ...

We purchased the Security program and this has helped it making sure that Security is doing their daily rounds and checking that things are working properly during the evening shifts.

Pros

This software has allowed our hospital to keep track of all required documents for our surveys. With WorxHub we have taken an unorganized bunch of papers and streamlined them into PM's that will produce so that these required items for the DNV are done on time and recorded properly. Because of WorxHub our documentation has been praised by several surveyors.

Cons

I really cannot think of any Cons at this moment. When we started using WorxHub we were one of the first. In time they have worked out many little bugs and are improving it all the time. I don't think anyone would be sorry for purchasing this program.

Leslie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Worxhub best for ease of use

Reviewed on 2023/07/13

5 star in all areas honestly. Easy to navigate reports, questions, following requests from start to...

5 star in all areas honestly. Easy to navigate reports, questions, following requests from start to finish, easy to help others navigate when they first use, easy to make changes or deletions.

Pros

Implementation was super easy compared to my original thoughts. Ease of use is off the charts. Important when asking others to embrace change.

Cons

I honestly do not have a con. Price could always be little lower but in comparison to other programs it is still in line.

Matthew
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product, Exact Product for Nursing Homes

Reviewed on 2020/01/09

It has been great, we transitioned instantly and never looked back. Went from paper to computer...

It has been great, we transitioned instantly and never looked back. Went from paper to computer and was effortless. Techs understood the lost time on paper, going and getting orders and then not understanding location or couldn't read the writing. The history of PMs and repairs done on an asset had been great

Pros

Ease of use, time it takes to fill out a request 15-20 seconds. History

Cons

Can't think of anything but reports and it's just that I don't know how to use them fully.

Dave
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great product!

Reviewed on 2020/01/09

Before the WorxHub our daily work request came in the the form of notes, e-mails and many phone...

Before the WorxHub our daily work request came in the the form of notes, e-mails and many phone calls. With the implementation of the WorxHub, the different request are all channeled through the software. For the most part our environmental services staff are able to accept the work request without having a supervisor involved. This allows for other tasks to be completed by the supervisor, instead of constantly being a dispatcher of work request.

Pros

This software makes managing our environmental services department much easier. It channels all of the daily work request to one location. Our scheduled preventive maintenance is presented to us on the schedule we choose. I only have good things to say about the WorxHub.

Cons

I do not see any cons to the the WorxHub.

J.W.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WorxHub Maintenance

Reviewed on 2020/01/09

Pros

The software is very user friendly. End users can enter tickets in less than a minute if necessary but also have the option of taking more time an enter additional information that is otherwise not required or a hard stop. Reports are useful but do take a little time to get used to using in order to get the information out that you may be looking for. Time and material cost is a nice feature but in most cases requires someone to go in after the fact to input which in our situation does not get done and is not utilized.

Cons

I really do not have a dislike of any piece of the software. It can be a little difficult for end users to find the specific area they are looking for due to the lack of knowledge of how the areas were named in the build process.

MD
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Building on success; 5 year WorxHub customer

Reviewed on 2020/01/20

Transparency into costs of running our operations; from staff to vendors.
Process changes are now...

Transparency into costs of running our operations; from staff to vendors.
Process changes are now measurable.
Increased efficiency with staff.
Can detect high-cost Residents and Residents who may be experiencing a decline in their health.

Pros

-mobile; focused on end-users and their adoption through mobile
-features; offers many features and modules specific to Healthcare and Senior Living
-modules: Maintenance/Operations, Environmental Services, Transportation, Security, Technology
-support & investment; consistent product improvements, new features, and very focused on listening to customers to improve TheWorxHub
-SSO
-reporting including automated email reports

Cons

-limited API
-UI isn't the most intuitive
-desire to increase the number and more robust reporting

Jodi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly, Accurate Data, A+ Customer Service

Reviewed on 2022/09/28

The WorxHub has made my job so much easier. It is geared to our business and not made to fit. I...

The WorxHub has made my job so much easier. It is geared to our business and not made to fit. I get accurate reports with very little set up and they are easy to understand. Whenever I have encountered a situation requiring help, if I can't solve it with the generous help section, I usually have it solved quickly via chat with a customer representative. I am a daily user and I am so happy we made the switch to The WorxHub as it has my work life so much easier.

Pros

User friendly, accurate data and most importantly, A+ customer service!

Cons

I don't have anything I don't like about the software.

Dale
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WorxHub review

Reviewed on 2020/01/09

The Worxhub has helped raise the efficiency of the operations department significantly with...

The Worxhub has helped raise the efficiency of the operations department significantly with managing work, performing surveys and having a good working PM system. I have never had a bad experience working with anyone from WorxHub. Some people work so well with me I feel like I have developed friendships with them.

Pros

The software is tailored to long term healthcare so we didn't have to try to make it fit our needs. Work orders are easy to submit and make record keeping much easier. It was very easy to set up a preventive maintenance program and hold a lot of information so running reports can shed a lot of insight.

Cons

You can't schedule a trip on a mobile device.

Victoria
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceptional Customer Service

Reviewed on 2021/10/18

[SENSITIVE CONTENT] is exceptional customer service and it support. Couldn't do my job without his...

[SENSITIVE CONTENT] is exceptional customer service and it support. Couldn't do my job without his valuable assistance. he knows the software in and out and is always there to lend support and help teach us new and valuable features on the program.

Pros

Software support from [SENSITIVE CONTENT]. He provides excellent guidance through the program and helps us to achieve the results we are looking for.

Cons

I like the software no complaints. The software does alot but probably only using about 30% of its capabilities. Would like opportunities for more online learning tips and tricks course so to speak would be of value being offered once or twice a year.

Paul
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Value and Easy to Use!

Reviewed on 2020/01/13

Easy to implement, Facility Dude was very helpful from initial sales all the way through set up and...

Easy to implement, Facility Dude was very helpful from initial sales all the way through set up and on going tech support.

Pros

Once the system is set up, it is easy for administrators and users to catch on quickly how to use.

Cons

There are a few things that could be made easier. Batch Editing should be available for all databases. For example, not being able to bulk edit staff phone numbers and having to change 200 phone numbers individually.

Aisha
Overall rating
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great Calendar system

Reviewed on 2022/01/13

Pretty good.

Pretty good.

Pros

The ease of the Calendar module allows the user to create events in the future. See what was scheduled in the past. Personalize a room or work order request to the needs of the event. Adding room setup information/photos is exceptional.

Cons

Deleting/changing or skipping holidays for a room booking is the biggest issue with this software. It should allow me to skip what dates I want. Instead of omitting a particular day, I have to set an end date, go back, and create a new occurrence.

Linda Ann
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall WorxHub

Reviewed on 2023/07/24

This system has been very user friendly.

This system has been very user friendly.

Pros

Immediate access, immediate review of request and immediate resolution of problem/issue

Cons

No missing features, complete identification system of where the problem is, what needs to be done and timeliness of need.

Bob
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

WorxHub Benefits

Reviewed on 2023/12/13

Easy to use for management and maintenance

Easy to use for management and maintenance

Pros

WorxHub keeps track of all order work orders and makes recurring tasks easy to manage. Billing is a breeze and lets us know when things are overdue.

Cons

No issues in our experience , everything ok.

Joanne
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WorxHub -Excellent for timesavings, documentation and follow up

Reviewed on 2020/01/09

Education and information provided has been excellent

Education and information provided has been excellent

Pros

This software has changed how quickly repairs and maintenance items get completed.
It has "minimized" middle man and all staff can log in and report issues for repair etc..

It has changed my job and helped so much! I am no longer the "middle man".

Also, I can enter re curring maintenance work.....major timesaver!

Cons

I have not found anything yet, the software has been a positive experience for our team!