TheWorxHub Reviews

WorxHub has been great to enter facilities and housekeeping requests! It was easy to learn and makes things easier!

There's nothing I dislike so far since I have been using the software

The product is very user friendly. My staff have very little issues when using the software. Support is excellent.

Some of the glitches take awhile to get ironed out but considering how much the software does it runs smooth and they address the glitches if its critical to daily function of the software.

Accessible to all users on all computers and also via cell phones

Trying to run reports can be difficult and won't let me run report indicating who reported the maintenance issue

User friendliness. Ability to produce reports and keep track of ongoing projects via pulse tab.

None. The system fully meets our needs.

I love the common sense use of this tool. I work in senior living and our team and residents are technically challenged but that has never been an issue with WorxHub. I also love the robust tool. I wish it would have been my only job, I only scratched the surface. I could have done so much more!

Only a minor con, the accounts, we have 17, are separate unless you go from WorxIQ. It makes it so my team can not easily back each other up without logging out and into a new URL but, again, this is minor to me.

ease of use. mobile possibilities. multiple users. printing. good record keeping.

Early mornings the mobile version will not load or it will assign wrong person even though correct person selected or it will go back a work order so you end up assigning a different person to the one you already assigned before.

lets my staff see real time for repairs to better service the residents

there is not i don't like about work hubs tabs to break down the rooms by job

Overall very user friendly. Easy to move throughout the system.

The time can be difficult to input, especially with AM/P{m changes.

Like the ability to see the history on any asset we have inventoried. If one asset keeps giving us trouble more than others, it makes it easy to decide to replace it.Usually good service with training types of questions

Right now we have questions about the modules we use and CANNOT get an answer to our questions. This has been over a month and no satisfaction! This is the first time we've had a negative experience, so we are surprised at the lack of response.

Ease of use. Everything we need is easy to get in and out of to keep it all accurate.

Down time during maintenance repairs on site.

Easy to manage. Great for communication. Good for details. I work in a clink and like that it offers me the option of letting my job know if this is in compliance with who were certified with.

Can't say, because I don't use enough features my job does not require me to use the other features.

for maintenance it is a good tool for tracking preventative and on going work.

i have no negative opinions(works very well0

Workload management, asset tracking, space management, record keeping, transportation, are just a few features that we use on a daily basis on our campus

Yes, at times there are some things that need to be added or moved to different locations to make it great but the good by far out ways the bad about this system. It's hard to go into detail at this time.Workloads

(1) All departments have access to the same information at any given time. (2) Creating scheduled work orders is very easy. (3) Ability to change labor for one or many work orders or for scheduled work orders is so easy. (4) Ability to follow up on a work order and ready the notes and time stamps has been so helpful. (5) Employees have a sense of accomplishment after a days work when they see all the work orders completed. (6) Ability to place a work order on hold for what ever reason helps it to not fall through the cracks. (7) Creating tasks in a work order ensures everything will be done and nothing will be missed when pulled away from a project for an emergency. The employee can return to the work order and know what still needs to be completed. (6) Many modules available for different departments to benefit from and all having access to the same information.

(1) We should be able to export all information we enter into WorxHub. We are not able to extrapolate information we entered into the system that would benefit other departments, i.e. run report on all pets, run report on individuals on oxygen, etc. If the role permissions have allowed the person access to the information, they should be allowed to see it and/or download a report with the information. (2) We are not able to see cell phone numbers. Majority of people only have a cell phone. We should be allowed to see the residents demographics on all work orders. It is a waste of time to go to another page, searching for the residents profile, and then being able to make the call needed to the resident. (3) Running reports could be a little easier. (4) When searching~ the header does not stay at the top. When you scroll down you loose the column header. Very frustrating. (5) When viewing information from the search mode - we can't lengthen the column to see all the details.

I can see Work Orders come in real time and have them prioritized by importance.

I would like to have a more broad way of finding old Work Orders, weather completed or incomplete. Currently if don't know the Work Order Number you have to type in the exact address to find the Work Order and the User typing up the Work Order doesn't always know the departments, corridors, or wings of the building to correctly address where the Work Order needs to be completed. Then when its searched by proper location it can't be found. Its up to the maintenance worker to correct the address before its completed. If the work order could be searched for by just using Key Words like a google search could be helpful. But overall, staff especially new staff just need more training.

If used correctly it can keep up with everything that has been done in any location on our 100 acre property.

When going around the Wifi connections may change and cause the mobile version to not function correctly. On the desktop version there is a regular freezing while trying to do anything. Would like the funtion to search for items in the details seperately from the description.

The level of priority management for work orders is extremely useful in allowing us to keep requestors informed on the status of work orders they generate.

Based on our needs and what we use the software for there is none I can think of at the moment.

Easy to use and figure out. Also hard to mess it up. I like that nothing ever goes away or is deleted. Customer service is first rate!

I wish that we could customize reports more and that some functions (inventory in particular) were more intuitive. Also, if we could search or report on all of the various fields, that would be dandy.