We have used Spark Chart for a variety of survey needs from gaining feedback from our customers about the services we have delivered (Spark Chart works like a dream for this) to running organisational climate surveys for our clients (very powerful and easy to set up the way we want). We have received very high response rates and our clients are very satisfied with the quality of the results.
Spark chart is very flexible - every aspect of the survey is customisable from the written content seen by respondents to the ways in which they can access surveys (anonymously or named). And it is still easy to use. I have launched simple surveys in just a few minutes and more complex surveys in an hour or two. Spark Chart also generates high-quality, shareable reports that clearly present the data. It is also regularly updated with new innovations and features.
Spark chart is a very flexible survey system. Every aspect of the survey is customisable - from the written content seen by respondents to the ways in which they can access surveys (anonymously or named). And, even with all these features, it is still easy to use. I have launched simple surveys in just a few minutes and more complex surveys in an hour or two. The system does most of the work for you. Spark Chart also generates high-quality, shareable reports that clearly visualise the data. Spark Chart is regularly updated with new innovations and features.
All my experiences have been good and the data reporting is excellent. The one thing I am looking forward to is even more complex reporting features that are in development and will be released soon (so, not really a 'con'!).
Thanks for the great feedback Dylan. We appreciate it.
I am happy with SparkChart, as it helped me transition from paper to online in all my surveys. Would love it to conquer the likes of Menti...but this may not be the purpose of it.
I like the reliability and flexibility of the tool. I can do all my training survey work with it and it does so in a great way. Analysis of results is easy and straightforward. What really keeps me in the tool is the frequent improvement of the service. The people who run it listen to their users and have greatly improved the usability of the software. It's also stable as a rock. I love how I frequently get the message 'this is what is new since your last use' when I log in. Thanks guys for believing in your product and keeping it fresh!
Usability is still an issue for me. Some design decisions are just strange. why do I still have to look every time for the way to create a link to give my people? Why do I manually have to generate a link for the survey to hand out? Things have improved, but I still keep looking around for things more than I should.
Thanks for your feedback. We appreciate it. Please reach out to our support team for some help. It sounds like we may be able to make some things easier for you with a bit of one on one guidance. We are also building a new onboarding process right now. So, your input would be very beneficial. We are available 24 x 7.
Very positive. The end user experience looks great and functions smoothly. The reports save us time on compiling stats and gives us insights. The learning curve isn't real steep but once the customs and design approach are understood it became a simple to use and powerful ally to our survey work.
Spark Chart's flexibility and features handles our diverse needs. We're a business strategy consulting firm so I need to survey clients workforces from time to time. We've also used it to set up a proprietary tool I designed to assess Fluidity within a company across the company, teams, or departments.
The learning curve is not as intuitive at first, but over the last couple of years the development team has managed to both add more feature and simplify the end user experience.
Thanks for your feedback Kevin. We are continuing to work on more features and looking to make them as easy to use as possible.
My company builds highly customized software for midsize companies, and our software gets used on average by 80-100 people in each company. We had no way of getting feedback after each deployment especially on what users thought of our software features and UX. This all changed after I discovered SparkChart. I can now send surveys to management teams and employees of each one of our customers and gain invaluable feedback.
The advanced branching logic and user management makes using this tool a breeze. I also love that I can start from a template and customize as I go. SparkChart has become a regular part of my business flow. Not to mention that the support team is top notch.
The tool can probably take into consideration more custom branding options for its enterprise users. I also had some issues getting my emails to show that they are being sent from my own company v.s. from SparkChart, but eventually got that issue resolved.
Thanks very much Abe. We really appreciate your feedback and review. We are listening to your suggestions.
I use it to do surveys for my clients. But you can use it in any case where you want to ask a person or more people about their opinion.
This software is excellent - and the support is far better that anything I ever have experienced. If there is silence - they are improving the product.
Just do it - you wont regret.
The incredible nice layout both when it comes the backend where you "live" and the graphics you are supposed to present to your audience. Super. Close to my reference in nordic design / japaneese design.
The easy way to share links - both to join / invitate / and see the results.
And up til today - I havent found any important bugs.
It actually works.
Are you doing surveys in english speaking countries - then you have acces to a library of well thought out templates, wich covers alot of common situations.
There is some kind of a learning curve - as there are with any new tool. It has improved a lot from spring 2019, and I think it is really easy to wrap your head around now.
I have other survey tools that I up until today simply dont use because I cant figure out where to start or where to end. They looks fancy but are hard to get to deliver.
Jacob, thanks for your very encouraging and positive feedback. We really appreciate your comments. We have some more new features coming in the next week or so. Thanks again.
I can determine if a potential client or customer is a fit for my business, based on the answers received.
Spar Chart is part of my digital process to qualify new customers or clients.
Spark Chart is an easy tool to learn how to use, but very powerful when it is used to uncover information
and share information for your clients or potential clients or customers. It is an excellent tool for surveys and feedback, utilizing it's various templates. I like it because I can create marketing audits for my business.
The only thing I didn't like a about the software is that there were not a lot of
templates when I initially starting using it over a year ago. I just created my own templates for my
Thanks for your encouraging feedback James. We appreciate you taking the time. Let us know if you have some specific survey template requirements and we will build some and add them to our library.
Spark Chart fits our needs when it comes to knowing our customers better with surveys.
It's incredibly easy to create, monitor and share surveys with Spark Chart.
If you're in a need for customers surveys that look polished and smart, go for Spark Chart. It will not disappoint.
The software is comfortable to use with its smooth dashboard. Moreover, the app seems well optimized for robust operation.
The reporting feature allows me to analyze data from responses directly from the dashboard.
Another great feature is that users can easily share surveys on social networks which often goes almost viral.
It is not user-friendly on mobile but the team has promised that this will get fixed with later updates.
Also, the price could be an issue for smaller companies.
Thanks for your feedback. We appreciate it. We would like to discuss your comments about mobile user-friendliness. Other user feedback has been very positive about mobile responsiveness. Feel free to contact our Help Center to discuss. Thanks again.
My org relies heavily on the survey/market research tools & after vetting out dozens, the decision to go with Spark Chart was the best decision that we could've made.
Customer service is unbeatable
Features that you'd expect are all there
Features that you wouldn't expect in such a tool are also available that can take the capabilities to the next level.
Then with the pricing as compared to some of the competitors, it's a no brainer.
Customization options (confirmed they're in queue w/ development). Some small areas are a little restricted on what can be changed but sounds like those options are in the pipe line.
Thanks for the feedback Kyle. We are continuing to work hard on many new features.
My company provides Professional Public Opinion and political Surveys through polls of all types: face to face residence polls, call center polls and Facebook Polls. Lately with all the bots an d trolls attacking and answering many times Facebook polls, I was forced to eliminate them. Now with Spark Chart, besides the IP address, i have the GPS registering feature for every reply which allows me to audit the participants and protects me from people and machines voting many times. Before I would use the PRO Facebook Polls App with no fraud protection from trolls like Spark Chart offers.
Ease of Use, Flexibility, One on One 24/7 Customer Service, Double voting GPS checking, price.
The only issue I had was the lack of some features that are now already in the new developments timetable and others have already been implemented.
Thanks for your feedback Gilberto. Much appreciated.
Very good and easy to navigate I love the new logic features
This software is quickly becoming my go to form tool so many features . Updates and powerful features being added regularly keep them comming!
User interface is not a modern as I would like but ut very easy to navigate. I'm sure they will give it a. Facelift soon
Thanks for your encouraging feedback. We appreciate it.
Simply, it is a wonderful app to use to create surveys. The app itself is geared towards business and educational surveys. I cannot use it for simple cases. Sometimes, I need more attractive and clean surveys. Then SparkChart is not a good option.
The app is clearly the comprehensive powerhouse to create surveys. I can create many kinds of surveys and it serves its purposes well. I can invite participants and review on them after the survey. The most thing I like about this software is it has complete analysis and ready made feature-rich templates.
The app is hard to navigate around. I had to play some time around to get used to it. The survey templates are feature rich but not very attractive yet. Sparkchart needs better UI and easy navigation.
Thanks for your review Thet. When you have time we would love to discuss your feedback in our Help Center. It sounds like there are features you may not have seen in your Spark Chart account. I am sure we can help to make sure your surveys are really attractive. We can also discuss your specific feature needs and get your ideas for any improvements.
I am very happy with the survey power Spark Chart gives me.
Without these templates I wouldn't know where to find the best in class business surveys, much less how to put them together.
Sparkchart is the best in class survey software for power users.
It lets you create very sophisticated surveys.
Net Promoter Score Surveys
Aggregate selected rating scale responses into a single chart
Corporate Board Survey
SWOT analysis survey
In addition they just completed a major UX remodel and the site is getting easier to use by the day.
The old UX was not great. But it is much better now!
Thanks for your feedback and review. we really appreciate your support.
Surveying our staff/students and community has never been so easy. This is providing us with documented evidence of requested information that is guiding important school decisions. The ability to create a user friendly survey is capturing a wider audience. Very happy with Spark Chart!
Ease of use - myself and other staff members with limited IT knowledge have used this software to create staff surveys to guide our schools Professional Learning Plan and many other areas.
Functionality - Plenty state of the art features which allow you to create a user friendly survey and then at the click of a button, it will graph your results.
Play Tour - Provides you with a quick overview of the program in a easy to understand process.
With such a plethora of options, knowing the best one to use to suit my targeted audience is my only dilemma.
Thanks for the review and great feedback Alan. We appreciate you taking the time. If you need help with anything then let us know.We are available 24 x 7.
We signed up for a good deal and have emailed the team a few times about issues and questions. We also get a reliable response and from tech support. The listen and release new features often and that's important in the SAAS world. Continuing to innovate is imperative.
The ability to schedule and automate review requests.
There's some features and terminology that are not clear when interpreting the results on an individual and group basis. They've been making improvements.
Thanks for your review and feedback Ivan. We are continuing to work hard on new features. Feel free to contact us directly with specific features or requirements you need.
Spark Chart is a must tool to have to be able to gather information from your customers, and in our case from our clients' customers. This information is key to be able to develop products and services perfectly aligned to solve their problems and satisfy their real needs.
I like that it is a complete system to create, send, and analyze surveys
Their UX is not as intuitive as we would like it to be, but we've been told they are working on it so we now improvements coming soon
Alex, thanks for your great feedback about Spark Chart providing a complete survey system. We hear you about making the UX easier. We recently released a lot of changes to the UX but we also are working on more, including a new onboardng process. Surveys are inherently complex, which creates challenges, particularly with all the powerful features we have added. But we are committed to making everything as easy as possible. In the meantime, we are continuing to work on new fetaures and also providing 24 x 7 support and advice. Thanks again.
We improve the brand awareness on behalf of our clients by sending out beautiful customer surveys to recent and long term customers.
Spark Chart is a great tool for nurturing your existing customers, keeping them happy and engaged for better retention.
We have found out that people love giving feedback if the whole process is easy for them.
And this is exactly where Spark Chart shines - it makes the process of creating and evaluating of feedback and follow up campaigns really straight forward.
We hope that the promised features will get implemented as fast as possible.
Thanks for your review and feedback. We are continuing to work on new features as fast as possible.
SparkChart is the best among the survey platforms I use when I want the ability to slice & dice the survey results - whether for my own analysis or to be purposeful about how I present results to others.
It's not the prettiest of the survey platforms that I use. It's not bad-looking, it's just not eye-catching. However, that's because SparkChart was made from the ground up to be a powerful survey platform first and then give eye-candy second.
The very pretty platforms are eye-catching but don't offer the same degree of analytical power after collecting results.
Thanks for your feedback Leonard. We appreciate it.
This helped my organization sort out its priorities on the needs of the customers.
Spark Chart has tons of templates to begin your survey campaign. It is easy to send out surveys through emails. If your first round of emails do not get a response, you can send out a premade reminder email. Everything has been thought out for you.
The visuals on the site are minimal since this is designed to get data. My young office staff complain about the simplicity of the website; however, I love how I can get straight to the data. It has a simple layout, which is good for me.
Thanks for your review Sanjay. Ask your team to get in touch via our help center. It sounds like they may not have seen the powerful filtering and graphical charting options when creating and sharing reports. We can show them how to easily access the features.
We achieved 3x open rates for our surveys since we switched to SparkChart.
I have been successfully using SparkChart for several of our clients to get them valuable feedback on their customers.
The surveys look amazing and are also fun to do for the recipients, so the reply rates are much higher than with the traditional email approach.
The app is highly functional yet simple to use even for non-techie people.
Apart from certain missing features that are on the roadmap, I have no issues with SparkChart.
We appreciate your feedback Adam. Thanks.
I use this survey tool since year 2017 and love it very much. I already recommend it to few of my friends who are event organizer and they like it too.
I love the tool because it is very easy to use, and they have many ready-to-use templates library. This save me a lot of time to build a complete new survey project. Their support team is very helpful as well.
I hope they will develop mobile app for both iOS and Android in near future.
Ian, thanks for your feedback about the ease of use, the survey templates and our support. We hear your request about a mobile application for managing surveys. Spark Chart is responsive on mobile but we will certainly be looking at a mobile app in the future. In the meantime we are continuing to work on new features with a new release coming very soon. Much appreciated.
We are able to get valuable data from customer by sending surveys to them. The surveys are really easy to create and are also easy to do for the recipients.
This is the must-have tool for any SMB that is serious about creating and nurturing connections with customers and clients.
Spark Chart provides huge value in getting valuable information from customers to be able to provide more personalized services to them, based on their feedback.
With simple and effective surveys created by Spark Chart, there is a ton of data waiting to be uncovered that would be otherwise unknown.
This data could make or break a marketing campaign, and it will definitely improve the long-term customer value when used wisely.
There is no direct integration with other tools - namely, email automation.
And, please give us the Android app soon!
Thanks for the feedback and requests.
The Club initiated an annual member survey in 2017 and now extend this to a number of levels across all operations. We have found the team at Spark Chart to be extremely professional and responsive to any queries or suggestions.
The reporting flexibility is exceptional and provides for valuable survey results which can be used on multiple levels.
Took a little time to get used to the terminology, but once accustomed the software is very easy to use and customise.
Thanks for your review and feedback Troy. We really appreciate you taking the time to lave your positive comments.
We use SparkChart in higher ed applications at a community college (ask about education discounts) and it fits the bill nicely.
Great alternative survey creation/tracking software option.
This is solid software that keeps improving, but one small complaint: it uses British spelling in the UI and templates. Of course, if that's the worst thing you can say, that's not bad!
Thanks for your feedback and review Russell. Sorry about the British spelling of some words. We are Australian and struggle with the s versus z decision. It is something we continue to debate.
Sparkchart has great flexibility to be used in health and social services industries. The support provided by the Sparkchart team in survey development and reporting was excellent and has helped me use the full range of the capabilities of the software.
The personalised control over all aspects of Sparkchart is invaluable. You can customise and brand the surveys, messaging, reporting and analysis across all aspects of the software.
The ease of use by participants on mobile and other devices is a great plus for better response rates.
The live updating of completed surveys and presentation options saves a great deal of time and effort . The final product looks professional and easily lends itself to reporting to clients again saving time and money.
There's nothing yet that has been a problem.
Thanks for the great feedback Shawn.
I've been very happy with Spark Chart, and recommend it to others regularly now.
The options that are available to the user. It's incredibly flexible and versatile.
I had a major problem with the way the functions were named. The creators of the software continued the theme of sparks and rockets etc throughout the platform and it became really confusing. However, they listened to user feedback and completely overhauled this. The software is so much easier to use now, and simpler to understand.
Thanks for your review and feedback Peter. We are working hard on new features as well as a new onboarding process. So, there is a lot more planned.