OnCall Health Reviews

The forms. They help you set them up. Incredibly helpful!

The booking page. The appointments seem too many options.

The best thing about using Oncall Health as our EHR system for private practice was by far their customer service. They are responsive and listen to feedback to improve user experience!

A few minor things about this software that has room for improvement. Again, these are minor little things that would just add convenience to administrators and providers.

1.) Populated notes to include diagnosis, therapist credentials and the option for an electronic signature ( I believe this is in the works)
2.) The appointment ID listed within the "notes" section of a client's roster contact so that you don't have to go back to the appointment page to cross reference.
3.) Real time calendar usage for providers using multiple calendars for appointments
4.) Option to "archive" roster contacts instead of deleting them. Or a way to differentiating current/past clients would be super helpful. We labeled them within the client name to help stay organized

very easy use
simplicity of process
many features worth utilizing (I personally did not need to use their other features outside of the basic plan because I have other systems in place, but they are definitely worth exploring)
customer service very helpful

truthfully, I think it is a little bit overpriced particularly for the basic plan (competitor companies offer a lower price point). I can understand the pricing for subscriptions with more features but I think there should be another option for just using the video platform (more bare bones)

Informed consent was a nice convenient feature of this software. It has been the best program I have found for secure Group Teletherapy. It has been reliable and ease for my clients to use.

I haven't had any issues with this program yet. Very happy with it so far!

The ease of scheduling, payment and note taking for clients.

Sometimes clients have difficulty entering their payment information.
I would like to be notified when payments don't go through or for it to take on my main page as it can get missed.
I would like that the software would save the email once the notes/payment are processed.

Happy servers are local and emails are answered quickly. Lots of add ons in one place.

I do enjoy the software, have had issues with clients being unable to get answers for trouble shooting issues.

Instant messaging delays, intake forms Are no longer being delivered to clients automatically as expected.

The amount taken off via stripe is not worth it. Easier to by pass stripe and use e transfers.

Set up was not as easy as hoped.

OnCall Health is easy to use and provides technical support to clients as well as Practitioners which is super helpful to those of us who are not technology adept. I like the way it organizes my clients information and the ease of setting appointments. Its easy to see your calendar and generates an email to clients inviting them to the appointment.

I found the video feed to be difficult at times but since they've moved to using Zoom technology this issue has disappeared.

OnCall is a user friendly platform that allows ease of access for telehealth on both the provider, as well as the client experience. I really like the option to invite more than one individual which has been helpful when pulling additional members of a family into a session without all crowding around a single computer monitor.

The chat section of the live session is great for during the session, but it would be helpful to have an option to save or convert into a part of the record for the client to refer back to. I typically cut/paste it into another note or message for the client so that what was discussed can be documented, while also helpful for the client to access.

I was impressed with the ease of use of the software, as I am not a particularly skilled technical professional. The support and training provided through the company was excellent, they are patient and easy to connect with through phone calls or email for support calls.

Although the use of video counselling is a part of the pricing, as a new practitioner it was difficult to justify a higher monthly expense before knowing if video counselling would be a large part of my new business.

It's a Canadian company, so I can be sure they adhere to Canadian legislation.

They say that the technological is equivalent or better than other options. I haven't found this to be accurate. I am as likely to have video difficulties using this software compare to others.

Customer support
Digital forms
Payment system integrated

Price and services are not full available to all customers.

Easy to book and change appointments. Clients tend to find it easy to use.

Clients find it difficult to get a hold of support and I have a couple of counsellors to add to platform with no idea how to do that.

Simplistic and easy to use. Their customer service is very responsive.

Lacking needed features for my set up, ongoing tech issues (they were good at trying to solve these), and slightly higher cost than their competitors.

The idea of connecting with patients in a secure online space

Almost every video call I tried either failed or had major problems. Sometimes I or the client couldn't sign in, or the synchronization of language and face motion was off, or the sound was metallic and the vidoe quality not great. Some calls worked ok.
In theory, if there is a problem, you can connect with the customer service and they are very helpful. But when you have only a short time to connect with your client, you don't want to waste it for that. So we usually switch to Zoom which always worked.
ANother big Con: I am now obligated to pay them for a year although I stopped using the service because it was too frustrating

East to download,
secure PHIPPA compliant

Colleagues are not able to share client notes directly however Messages allows a secure means of sharing information.