TapGoods PRO Reviews

When the routing was working it was good however after 3+ years of dedication to this product I am at my wits end with all the bugs and issues.

The customer support specialist calling me a liar about a functionality despite me being a customer longer than he has worked there.

[sensitive content hidden] and the entire team at TapGoods! The support they have provided from onboarding through being a daily user has been excellent. They value user feedback and are constantly working to enhance their product to meet their client needs.

Working through updates and software glitches can pose a challenge.

It streamlines my overall processes that involve orders, inventory, and routing. The onboarding was streamlined and helped our entire team understand each step with ease! Kudos to [sensitive content hidden] and team!

We have used TapGoods Pro for over a year now, and still have not ran into any major cons. If we ever had any issues, they were minimal and their support team was always quick to address and fix them.

I like the ability to create picklists with ease.

Honestly, when we get the subrentals and checking-in/out inventory numbers correct I see no issues.

It is great software, easy to use and It has helped us grow our business. We have seen them take big strides over the years to make things better and better and feel very confident in its continued growth.

Working through updates and glitches was challenging at times. Glad they would respond to them quickly. They have some great new staff we are working with that have made communication much easier.

TapGoods software provides user-friendly software.

A few areas need improvement, particularly regarding the QuickBooks sync functionality. We have observed instances where the sync for all payments is unexpectedly disabled, and the reason for this deactivation is unclear.

Additionally, we are facing challenges with the accuracy of the arrow board fee calculation. The calculated amount is often incorrect, especially in months with 30 days.

Service - CS team has continued to support our account and help us streamline our processes. System is easy to use. CS team has helped create custom reports to help us understand our business at a granular level.

More customization around printable would be nice

It streamlined our rental business......

Custom reporting configuration could be easier to use.

Efficiency, Ability to access from anywhere, and livetime inventory counts! Plus, the support team is amazing :)

Having to enter each subrental manually, it just takes a while and feels tedious.

We have daily issues with this software not working correctly. Their servers are so bad that most of the time you can't even download pdf files without them hanging up. A person responds when you have an issue but they would rather tell you how they can't replicate the problem than do anything to fix it. They ask for recs on what they can do to make it better and then do nothing to improve the functionality. Using TG has cost my company time and money because of it not working. I wouldn't recommend this to anyone.

I don't like that it doesn't work properly on a daily basis and I have to keep asking for help, and then getting none

TapGoods Pro has been a great tool for us and a definite upgrade from our previous software. The ease of use, the email template options and the ability to send our clients a link to sign and pay their order has limited the amount of time we spend going back and forth with clients and has automated and streamlined our process. The support team has been great and answering our questions and they continue to push new features and upgrades to the software. While we aren't currently using it we are excited about the possibility of upgrading to the TapGoods Storefront in the future to connect our website and our software - fully integrating everything.

There are a few features we'd love to see added to the software but have already told the support team about it and we are confident they are items that will make it into the development schedule as they have been very good to address any requests we have had.

The system is extremely intuitive. We are currently in the implementation phase of the software and training everyone on how to use it. So far, everyone raves about how easy the system is to use. Everyone knows that training on these things takes time and isn't the easiest thing to do. This system is so well designed that it has made this process, so far, seamless.

We use a multilocation feature since we have multiple warehouses. Since we have numerous warehouses, we tend to move equipment between warehouses. This system was supposed to manage this process by covering every step of the process, but it did not. However, we made them aware of its shortcomings, and they have already made upgrades to the software to accommodate. So what started as a con turned into another reason we made the right decision.

There's not another platform you can't do what TapGoods offers in excel or just creating you know template invoices and trying to keep track of inventory as it's coming in and you're trying to build your inventory and build you know the business, there wasn't really anything that provided what I needed and so that's why I looked to TapGoods.

The onboarding process can be quite detailed but it's understandable given all of the elements that TapGoods is able to assist on. It's not as much of a burden if the implementation is spread out over a few months.

I love using TAPGOODS! It’s hard to remember life without it in all honesty. Everything’s super easy to use and I get customers on the phone booked, with a deposit paid in less than 3 minutes. Can’t beat that

If I could add any feature it would be automatic review capturing for google and Facebook. Other softwares can do this and filter out the bad ones. I pay for another review generating software so it would be nice to have that in this one

The order processing and payment / signature receipt process is very streamlined. Also the scheduling and dashboards are very informative and easy to use. It works great on any desktop or mobile device as well. It also has good flexibility for making up orders. The company is great to work with - their support is excellent and they listen well to improvement requests.

The only downside is the reporting is a bit limited. I use Quickbooks desktop and I need to pull a lot of info manually to enter into quickbooks, because the reports can't export it all. However, I know they are working at this and I think it will come with time. They are constantly improving it and have made it feature rich.

The dashboard and operations features make it easy to be able to integrate all of our rental event and staffing needs.

That you need to pay to add additional administrators