4 reviews

iFlyChat

Real-time chat SDK & messaging API for web and mobile apps

5 /5 (4 reviews) Write a Review!

Overall rating

5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
4 reviews
Matt H.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Install, configure and get back to work. It just works!

Reviewed on 2019/03/22

As an online school communication between our students is very important. IFlyChat has allowed us to provide an accessible communication medium between our students which has promoted a much richer social experience.

The analytics is super helpful in that we are able to spot trends in our students usage habits. It also allows us to keep a pulse on any appreciations and frustrations students might have.

Finally their support is great. They are always online and have always provided straight forward solutions.

Thank you!

Pros

IFlyChat is very easy to setup. The integration options are very flexible with good documentation. I really appreciate it when I can install and configure a piece of software and have it just get straight to work. We have been running IFlyChat for around 3 years now and have never really needed to spend additional time on it, or had any of our customers complain. Works great on mobile too.

Cons

We use IFlyChat inside of Drupal. We are missing some tighter integration with Organic groups but the IFlyChat team told me they are working on a solution for that which I am grateful for. Many of our users are unaware of the video conferencing feature without our instruction so some more intuitive controls would be appreciated.

Matthew R.
Overall rating
  • Industry: Oil & Energy
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product that we can easily customize for our needs

Reviewed on 2019/05/02

We needed a way for our clients to quickly contact us and ask questions. iFlyChat provided a way for them to do that. Our clients were extremely enthusiastic about the service and remarked that it is a feature that sets us apart from our competitor. We have staff members that focus on niche topics, so our clients can select which staff member they want to contact. Other chat software we tried would just client questions in a queue for the next available person. iFlyChat allowed us to offer personalized experience that other products could not offer.

Pros

The product just works. We were able to incorporate iFlyChat into our workflow quickly and user response has been glowing. iFlyChat offers numerous customization options and API endpoints so you can do exactly what you need to do. Support has been extremely responsive to our questions and has asked for feedback on numerous occasion. They've even implemented some features we've recommended.

Cons

iFlyChat is missing a few API endpoints that would have allowed us to do everything we wanted. However, they are working to implement them based on our feedback.

Brad L.
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Precisely What We Need - Nothing Less

Reviewed on 2019/05/09

Pros

We found iFlyChat after attempting to use other more expensive and less helpful products. The real value is in it's simplicity and seamless integration with our CMS and users (WordPress). We started using the free version of iFlyChat, which worked great for our entire first year. When we grew, iFlyChat grew with us without ever skipping a beat. The entire function of our website is built around the chat - as we host online 12 Step meetings for people around the globe... I am happy to say that the product has always given us exactly what our users and administrators need every day, as we help tens of thousands of people get the desperate help they need fighting the disease of addiction around the clock. iFlyChat is not a product we use to solve a problem - they are a partner in the success of our organization! Finally, the generous discount offered to non-profits has helped us to worry less about overhead and never have to charge somebody who needs our service to use it.

Cons

Doesn't yet offer group video chat. However, the developers are actively working on creating this functionality.

Elena C.
Overall rating
  • Industry: Information Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

7 years with a great tool for my sites

Reviewed on 2019/08/02

We have been running IFlyChat for more than 7 years . Our site are about infertility, fertility, pregnancy and maternity
Users really enjoy the possibility to connect with other people thanks to this chat : because they can talk about their problems ore their joyce, they can support each other and confront each other .
This chat helps them not to feel alone in their path.
Users from many years also suggest improvements and new functionality and the developers are always available to listen to our requests

Pros

Easy to install and to use, great integration on desktop and mobile version. Easy settings and good price. And above all it offers the best support in every situation

Cons

Doesn't yet offer group private chat. However, the developers are actively working on creating this functionality.