22 reviews

SysTrack

Digital experience monitoring solution for IT

4,9 /5 (22 reviews) Write a Review!
Overall rating
4,9
/
5
Value for Money
4,9
Features
4,7
Ease of Use
4,7
Customer Support
4,9
100% recommended this app
22 reviews
Patrick E.
Industry: Renewables & Environment
Company size: 10 000+ Employees

Remote monitoring made easy!

Used Daily for 6-12 months
Reviewed on 2019/06/11
Review Source: Capterra

Finding performance issues on specific laptop hardware identified that the entire estate was woefully behind on driver, firmware and BIOS updates leaving masses of machine vulnerable to attack.

Pros

Finding out mass problems across a massively widespread estate is simple. Then diving down to individual devices to find the exact problem on them is simple and a huge leap ahead in problem solving.

Cons

Finding specific information is a bit tricky the first time, but that is expected when there is so much information available.

Response from Lakeside Software

Thank you for your review, Patrick!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jim D.
Industry: Telecommunications
Company size: 10 000+ Employees

Lakeside Systrack - Capacity Management Toolset

Used Daily for 2+ years
Reviewed on 2019/06/10
Review Source: Capterra

We used Systrack a lot as a data source to allow for modelling of end user resource costs to plan for and size increases in Citrix infrastructure with an expensive technology partner. It gave us the right data to correctly size the solution and avoid excessive spend. We also use it a lot too isolate the root cause of increases in CPU and memory costs introduced by our business areas. This allows us to govern business usage, get irresponsible end users to change behaviour and find possible sources of technical wastage to allow us to stretch our infrastructure out effectively. i.e. removing extensions to the WMI interface which did nothing useful and reduce CPU by 10% across a large silo. Saved us multiple 100's of users worth of CPU and improved end user experience. We also isolated issues with the underlying virtualisation fabric and got a free upgrade from our infrastructure provider. Good for this sort of vendor dispute.

Pros

It covers a lot of service experience metrics. It has excellent extensions for seeing what end users are doing when web browsing. The process level toolsets are clever and do allow you to look in a fine grained way at what is happening i.e. rewind the clock and see when resource usage changes. The dashboard mechanism is easy to use. The vendor is very responsive to support queries and really helpful. The professional services people in Lakeside are excellent.

Cons

In the version we have the developers removed the capability to export a lot of the graph data. We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version. A pain though and a dumb decision. The health metrics are a bit...Opaque. We struggled to really connect many of them to an actual improvable change. Interesting but occasionally the health metrics can produce wasted effort. Use them to maybe set priorities but also use your own technical intuition really.

Response from Lakeside Software

Wonderful use cases. Thanks for sharing and for the review, Jim!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Luke G.
Industry: Information Technology & Services
Company size: 1 001-5 000 Employees

One of the industries best!

Used Weekly for 6-12 months
Reviewed on 2019/06/07
Review Source: Capterra

Pros

• Trends & reporting (CPU, boot time, memory usage, apps, etc). Proper analysis of poor computer performance can be obtained to determine who to be replaced first on replacement programmes, for example. Trends/reporting is also a useful monitoring tool for troubleshooting devices with performance issues.
• Device reporting by models (amount on estate). Whilst its possible to do this via SCCM, Systrack can do this within a few clicks. It will however need a lookup table to convert Lenovo model numbers into readable model names although Systrack have worked with us to ensure these are converted.
• Web history logging for security purposes
• Dependencies – the ability to see the full chain of what the device is connected to & latencies to identify any performance/network issues with particular servers.
• Application discovery – to quickly identify applications installed on the device – similar function in SCCM but its nice to have this all in one place.
• Accurate last login for users on devices, as well as all devices they have logged into. This data is on SCCM but Systrack makes it much easier to pull this data all together.

Cons

There's so much data available and sometimes it's difficult to get exactly what you're after without consulting systrack to assist you... but hands down they have been able to meet pretty much all of our requests to create custom dashboards.
Cost - understandably its an amazing tool but at quite a price tag.
It can be a very proactive tool but this won't suit if the organization if they are not able to make time for using the product.

Response from Lakeside Software

Thank you for your review, Luke!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Banking
Company size: 10 000+ Employees

The quantity and quality of data that SysTrack collects has got to be the best I have seen..

Used Daily for 2+ years
Reviewed on 2019/06/06
Review Source: Capterra

Calculating actual user virtual resource requirements for users for a better user experience - Reduction of virtual resource consumption over the course of the year by 80,000 vCPU and 60 Terabytes of memory from 75,000 VDI sessions.
General Troubleshooting of user issues - Troubleshooting causes of user experience and proving that issues sometimes stem from underlying infrastructure.
Identifying unused software - Reducing licencing cost by identifying unused software and removing from users devices.

Pros

The quantity and quality of data that SysTrack collects has got to be the best I have seen without putting unnecessary strain on local resources. It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels. The ability to prove the issues that users are facing are not always the fault of the OS or Applications but sit with underlying infrastructure.

Cons

Feature requests are slow to be released.

Response from Lakeside Software

Thank you for your review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stephen T.
Industry: Computer Software
Company size: 5 001-10 000 Employees

SysTrack Review

Used Other for 2+ years
Reviewed on 2019/06/25
Review Source: Capterra

SysTrack solves the problem of not having enough INSIGHT on your environments. This is made even worse when you have an already overstretched IT ops team. SysTrack allows you to get better insight into what's happening, monitor user experience (which is key!) and allow Ops teams to be proactive and resolve issues quickly before they escalate, which saves an organisation both time and money, improves user experience (and NPS scores) and helps de-risk transformation.

Pros

Having had previous hands on experience with SysTrack before joining Citrix, I was very pleased with the amount of data and thus insights that SysTrack gives customers.

In my role speaking to my customers who struggle to monitor their complex Citrix environments or are looking for a single tool to monitor Citrix as well as their physical desktop estate or are looking for a comprehensive tool for analysis and assessment, it's SysTrack that is always top of the list due to its rich set of features.

Cons

It's been a while since I actually used it but it was a little complicated to tune and perhaps some more intuitive dashboards? These may have been addressed though... :-)

Response from Lakeside Software

Thank you for your review, Stephen!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Elaine F.
Industry: Telecommunications
Company size: 10 000+ Employees

Insight

Used Daily for 2+ years
Reviewed on 2019/06/07
Review Source: Capterra

The tool was used to measure new applications to ensure that they were not consuming high CPU and thus resulting in capacity issues or latency for the end users. It was also used to ensure that end users were not accessing non work related web sites which often caused high cpu consumption.

Pros

The resolve tool particularly the black box as it gives you an immediate snap shot of users who are consuming high resource on a particular server, then you can use the web application to identify who and what is consuming the resource

Cons

The loss of the export functionality following an upgrade to the client.

Response from Lakeside Software

Thank you for your review, Elaine, and great use of the tool!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ryan P.
Industry: Oil & Energy
Company size: 2-10 Employees

Highly recommended for End User Experience Monitoring and Desktop Rationalisation

Used Daily for 2+ years
Reviewed on 2019/02/28
Review Source: Capterra

Pros

The data collected has been transformed into actionable information through easy to read visualisations. A key feature for us has been the local data storage of data on the end point and the aggregation of only necessary information at the central site. We have made use of the health score for end user experience measurement as a business KPI.

Cons

We’ve had some large scale performance issues that have now been addressed in the most recent versions. Admittedly our deployments are on the high end and large volume so its to be expected.

Response from Lakeside Software

Thank you for your review, Ryan!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Gary T.
Industry: Information Technology & Services
Company size: 10 000+ Employees

End user experience monitoring at it's best

Used Weekly for 2+ years
Reviewed on 2019/06/06
Review Source: Capterra

Pros

Traditionally IT has had a limited visibility of what is happening on a user’s machine (physical or virtual) unless the user placed a call reporting an issue. SysTrack enables us to track user experience proactively which means IT can work on potential issues before users report a problem ensuring the best possible experience for users. Unlike solutions from other vendors SysTrack can store data locally meaning that even when a user is on the move their experience data is being recorded. SysTrack data helps us to make overall improvements to our services to all our end users. We also use SysTrack data to demonstrate we are meeting SLA’s for the environments we support.

Cons

The GUI is not glitzy or simple to use unless you have had some training. With time it becomes second nature.

Response from Lakeside Software

Thank you for your review, Gary!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Craig C.
Industry: Information Technology & Services
Company size: 10 000+ Employees

Prove the value!

Used Other for 2+ years
Reviewed on 2019/06/06
Review Source: Capterra

As an IT Professional who has spent the majority of my 21 years in the industry in the End User space, this product in by far the best investment you can make to manage you End User estate with excellence and deliver a fantastic, measurable, user experience.

Pros

There is so much to say about how great this solution is. However, as a Consultant, I find the greatest outcome of SysTrack is the level of insights into my clients' environments I'm able to extract. This data is critical to developing a relevant strategy and helping my clients make informed decisions. Not only that, but now having the baselines and metrics to prove the value of the strategy once it's been implemented is invaluable.

Cons

As a techie at heart, it's very easy to get led down rabbit trails trawling through the data you now have access to. Just ensure you have a clear objective in mind before digging in.

Response from Lakeside Software

Thank you for your review, Craig!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dexter H.
Industry: Information Technology & Services
Company size: 10 000+ Employees

Improving End-User Experience

Used Daily for 6-12 months
Reviewed on 2019/05/27
Review Source: Capterra

Great experience. The support team are always willing to help and go the extra mile to ensure that the customer is satisfied.

Pros

Systrack provides true visibility into the end user experience utilizing data collected from multiple end-points. The data can be utilized to answer core questions about an end-user experience and how to best improve it through service improvement initiatives or through transformation initiatives. The improvements can then be measured to ensure it improves the end -user experience. Utilization of the tool at a L1 support layer can help drive down TTR(Time to Resolve) and increase FCR(First Call Resolution) at the service desk.

Cons

The amount of data collected is not always easily understood and does require some time to understand.

Response from Lakeside Software

Thank you for your review, Dexter!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kyle D.
Industry: Computer & Network Security
Company size: 5 001-10 000 Employees

User Analytics & Service Improvement

Used Weekly for 2+ years
Reviewed on 2019/05/10
Review Source: Capterra

I work for a VAR discussing with customers their workplace transformation and EUC strategies.

Pros

Provides you with the core data needed to make informed business decisions for service improvement, right sizing and productivity impact assessments. Used in the right way, this product can assist you in delivering proactive and intelligent customer service.

Cons

In the beginning the amount of data can be daunting, but once you have used the tool for a week or so it becomes a second nature.

Response from Lakeside Software

Thanks for your review, Kyle! Helping our customers improve their customer service is something for which we strive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Guy H.
Industry: Information Technology & Services
Company size: 5 001-10 000 Employees

End User Analytics

Used Weekly for 2+ years
Reviewed on 2019/06/12
Review Source: Capterra

Pros

The tool is intuitive and easy to use. You have the ability to answer a myriad of questions about your end user estate - insights that have not traditionally been available with the management of end user devices. API provides opportunity to correlate data with other sources and provide deeper insights. Ability to react to defined events with automated tasks and integration with ServiceNow.

Cons

Software provides a comprehensive set of features, at this stage we have not come across anything we would like improved.

Response from Lakeside Software

Thanks for your review, Guy!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dan O.
Industry: Computer Software
Company size: 1 001-5 000 Employees

Systems intelligence

Used Weekly for 2+ years
Reviewed on 2019/06/07
Review Source: Capterra

Pros

SysTrack helps with root cause analysis and troubleshooting, but beyond that it provides business intelligence based on real data to help effectively target investment and monitor the return on that investment in terms of measurable end user experience improvements.

Cons

Sometimes SysTrack is a bit daunting, there are a lot of tools, menus, settings and views. Great if you spend all day on it, but not many do. Could do with a simple interface for day to day use and then advanced views for when its needed.

Response from Lakeside Software

Thank you for your review, Dan!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Steve K.
Industry: Computer & Network Security
Company size: 5 001-10 000 Employees

SysTrack

Used Weekly for 2+ years
Reviewed on 2019/06/06
Review Source: Capterra

Great overall experience with a product that has really helped with numerous projects. All staff and the support that you receive when needed are excellent

Pros

A tool that can provide real value for both discovery and ongoing support. For discovery you gain a detailed understanding of an estate that helps make informed decisions for projects of change.

Cons

There is room for improvement with logon stats in an RDS environment, but I am sure that will come with time

Response from Lakeside Software

Thank you for the feedback, Steve!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Henry L.
Industry: Law Practice
Company size: 1 001-5 000 Employees

Excellent end user experienced focused monitoring

Used Weekly for 2+ years
Reviewed on 2019/06/17
Review Source: Capterra

Pros

Comprehensive capturing of key user experience related information with minimal initial configuration required. Value can be realised within the first week of implementation. Self-healing and alerting actively improves the user experience.

Cons

Due to the comprehensive nature of the product it can be overwhelming for new users, however there are a large array of training resources available to assist with this.

Response from Lakeside Software

Thank you for your review, Henry!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jim J.
Industry: Information Technology & Services
Company size: 201-500 Employees

SysTrack

Used Daily for 1+ year
Reviewed on 2018/10/22
Review Source: Capterra

Pros

Insight into how users interact with IT is a game changer when making Business decisions.

Cons

Can be difficult to navigate at first but once you have the concept of how the data links it's understandable.

Response from Lakeside Software

Jim, thank you for your review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jesse M.
Industry: Information Technology & Services
Company size: 10 000+ Employees

Benefits of Data & Analytics in Transforming EUC experience

Used Weekly for 6-12 months
Reviewed on 2019/06/06
Review Source: Capterra

Pros

The product is really simple to implement and has a low input requirement. The Systrack DEM has been crucial in assisting organizations with the insights and reporting needed to transform End User Computing. The underlying truth lies in understanding your current environments' state and bench-marking where the most impactful improvements can be made in the short & long term. Not only setting a bench-mark but becoming increasingly important in sustaining the overall EUC health.

Cons

Potentially the reporting could be a little bit more flexible and easier to manage

Response from Lakeside Software

Thank you for your review, Jesse!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ewen A.
Industry: Information Technology & Services
Company size: Self Employed

Digital Experience Monitoring

Used Weekly for 2+ years
Reviewed on 2019/06/10
Review Source: Capterra

Pros

Excellent tool for measuring users' digital experience

Cons

Needs to expand scope to include Android and IOS asap

Response from Lakeside Software

Thanks for your review, Ewen!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kotaro S.
Industry: Information Technology & Services
Company size: 501-1 000 Employees

Patent technology is wonderful

Used Weekly for 1+ year
Reviewed on 2019/06/11
Review Source: Capterra

Pros

There is a lot of information that can be acquired even if the user is not aware

Cons

How to count workstations is a bit complicated

Response from Lakeside Software

Thanks for your review, Kotaro!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Susumu O.
Industry: Information Technology & Services
Company size: 10 000+ Employees

SysTrack is powerful tool for Enterprise Digital Transformation

Used Monthly for 2+ years
Reviewed on 2019/06/10
Review Source: Capterra

Pros

Can Review the data with graphics visually.
Can Track past data in detail for analyzing system trouble etc

Cons

Dashboard Fuction to ceatethe specific purpoe of report.

Response from Lakeside Software

Thanks for your review, Susumu!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Takashi M.
Industry: Information Services
Company size: 51-200 Employees

SysTrack review

Used Monthly for 1+ year
Reviewed on 2019/07/10
Review Source: Capterra

Assessment for VDI
Trouble shooting for VDI

Pros

Easy maintenance User experience for VDI

Cons

Easy understand user experience for VDI AND, Optimization for VDI

Response from Lakeside Software

Thank you for your review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 1 001-5 000 Employees

Systrack Review

Used Other for 1-5 months
Reviewed on 2019/05/24
Review Source: Capterra

Pros

The data is real time not like inventory tools which only inventory every 3 days.

Cons

There is nothing to dislike. The tool works exceptionally well.

Response from Lakeside Software

Thank you for your review! We are happy to hear the solution is working to your liking.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10