Excellent PACS System
The software, the viewer, and the overall technical support are all fantastic. Radsource and ProtonPACS have been nothing but helpful in regards to our account. We have had a few hiccups with network connections and server change-overs, but nothing that wasn't quickly remedied.
This software is easy to use and easy to train others on. I have provided access to all necessary employees, as well as outside providers. They all easily navigate the system and its various functions with very little support needed later. The software has decent response times with an exception to larger imaging studies or those that have been taken offline due to age.
The multiple versions of software can get confusing when you have a lot of workstations to continually check. My staff will often do an upgrade because the system sent them a pop-up, but that version may not be compatible with our entire system. It's an easy fix, as I just have to uninstall and reinstall the viewer. The PACS system itself does not give us many problems. The occasional freezing or delay in loading will happen, but that is something I expect with almost any network-PACS interface.
ProtonPACS is fast and awesome
Our previous system was slow and had problems always coming up. ProtonPACS was able to customize our system from the beginning and ongoing as we found problems.
It is fast and easy to use with a lot of versatility.
Having to call for service. I don't need to very often, but someone is not always available.
I Recommend ProtonPACS
The company sent representatives to train us on the software prior to using it the first day which was very easy to understand and had everything we wanted and needed from the beginning of a patient experience to the very end. I am able to locate images and reports quickly which is paramount in an outpatient facility. Also any time we need to communicate with ProtonPacs, the customer service on the other end of the phone are courteous and knowledgeable of our issue. This software saves so much time and manpower putting our patient reports directly to their charts, a huge benefit.
The software has every tool you would ever need and more so after 4 years I am still not as proficient as I want to be, I am finding tools I have never seen nor thought I would need.
Extremely Pleased with ProtonPACS
Everyone I know who uses ProtonPACS is extremely pleased. It is much better than the other PACS that I have used. The speech recognition is absolutely the best. Customer service, both during the day and after hours, is excellent. Radsource is a strong and high quality company and we are proud to be one of their clients.
William J. Bufkin, M.D.
Mt. San Rafael Hospital
Very easy to use. Works like you would expect a good PACS system to work.
Would be nice if previous similar examinations were automatically retrieved.
Response from Radsource
Hi Dr. Bufkin,
Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership.
- The ProtonPACS Team at Radsource
The IT support and communication with problems is absolutely superb! Any products we use here in my office all depends on the support we get from the company and how quickly issues can get resolved. That makes our patient flow so much better and easier here at the office! Radsource is incredible in this regard!
I believe that this product should be able to make patients have individual access to their imaging directly through a link via email. The link should have an individual username and password, that makes it where they can directly see their imaging. This would make continuation of care with other providers or second opinions easier on the patients and healthcare providers. This would also help eliminate duplicate imaging especially if doctor referrals are for out of state. It would also eliminate disk burning, breakage, ect.
ProtonPacs is Great!
Great versatility and mobility. I can send reports to a physician or a physician can see images and the reports right on the sidelines or at their home for STAT cases. Very easy to add user access as needed.
ProtonPacs offers easy, quick access to all imaging studies and reports from anywhere. The image viewer has a very complete set of tools to manipulate images. I can send reports to physicians and nurse with just a couple of clicks....and I can do all of this on my phone.
It could use a little more attention to personalized settings so that upon logging in it, it would take a physician directly to his patient's studies.
Proton PACS is an easy to use, economical option !
Our experience with Proton PACS has been great since we switched from another major PACS vendor last year. Their training and implementation staff was awesome! It is easy to use and economical.
Proton PACS is very user friendly, and easy to use. It is easy to train new employees on. All of the functions are easily accessible. It is quick and easy to upload outside studies via Proton Express.
We did have one provider that likes to be able to draw, annotate on images. We do not have that capability with Proton PACS, but easily found an external program (free) that is usable. In the meantime, Proton has added that feature to our wish list for future upgrades.
Great easy software to use and everything is in one place!
I liked that everything I need is in one place! I'm not having to switch to many different systems or software to accomplish what is needed for each of my patients. Its easy to learn and navigate and customer service has always been very helpful when needed!
The thing I liked least about it was that we found out there are different levels of logins for individuals. So if I log on with mine that areas I am able to access are different than someone that has a different level of access. It is only on few occasions that this has confused us when myself and a co-worker might be working on something together.
It is easy for me as a Tech to enter patients info. It is limited on characters 250. I would like to see more room for extended Hx input.
Easy to navigate, Overall Screen appearance it decent.
When i pull up a patient to modify a study( Patient Hx) once i enter the Hx and click modify, it closes out to that study. I have to re-enter the patients MRN# in order to access all accession ordered for that patient in Pacs.
Radsource ProtonPACS review
ProtonPACS has been an easy to use systems that our staff has enjoyed. It has offered speed increases over our previous PACS and has allowed easier access to advanced functions not available in our previous system. Administration functions such as adding new users and setting up remote viewing using the ProtonPortal has been painless. The included offsite backups of our ProtonPACS system has been an cost savings for us.
Not necessarily a con, but our particular ProtonPACS install required quite a bit of customization to get right. As an IDTF with a separate reading group that did not want to view or dictate using the default Proton tools, Radsource had to create multiple connections with other services to integrate with the reading group. That being said, the team at Radsource had everything working without issue on our go live date.