TOP PRODUCER

4.0 (319)
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All-in-one real estate CRM

Overall rating

4.0 /5
(319)
Value for Money
3.9/5
Features
3.9/5
Ease of Use
3.8/5
Customer Support
4.1/5

76%
recommended this app
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319 Reviews

Benjamin
Benjamin
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product - Even Better Company

Reviewed on 2021/12/27

This helps me as the lead track what our future flow of business will look like and a benefit we...

This helps me as the lead track what our future flow of business will look like and a benefit we are soon to realize - onboarding NEW agents is made possible through the transaction and communication management system.

Pros

This product is really incredible - we didn't have to be tech experts to set it up because the onboarding team at Top Producer was so amazing - they helped us every step of the way to make sure we were optimizing our use and continue to communicate with the team - answering questions and helping as needed.
As for TPX itself - we love the interactivity level it gives us with our clients and our transactions - we've built our very robust transaction templates and WE DON'T MISS ANYTHING in the transaction processing - we also intentionally build relationships with the people who matter most.

Cons

We want to be able to manage conversation tracking and transaction updates on the go from a phone - the web app is not great for that. Each member of our team invested in a large tablet with Data so we could use the CRM from a car as easily as from a desk.

Alternatives Considered

BoomTown, monday.com and Asana

Reasons for Choosing TOP PRODUCER

The software was unpredictable in its "Automated" features and limited in it's communication management systems. It also cost more.

Switched From

Referral Maker CRM

Reasons for Switching to TOP PRODUCER

It was far more robust than the others and the transaction template set up was so much easier than any other CRM

Response from Top Producer

Thanks Ben! Lets keep building relationships together!

Christopher
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Value for the Money.

Reviewed on 2024/03/06

I give it a 9/10 so far. I know I am not utilzing all of the features but I am sure I will as I...

I give it a 9/10 so far. I know I am not utilzing all of the features but I am sure I will as I become more familair with the software.

Pros

Customer support has been fantastic so far. My rep, [sensitive content hidden] was very organized & helpful.

Cons

Nothing so far but as I dig into it more I might have some objections.

Roger
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review

Reviewed on 2023/10/05

Pros

CRM, contact management, calender, emailing

Cons

Took away email from TP8, many TP* featurws not available in tpx, have to use both systems. Lousy way to have a program

Linda
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent service

Reviewed on 2024/11/22

I have had it for many years and have been happy

I have had it for many years and have been happy

Pros

The fact that I can get help anytime and the agent is really knowledgeable

Cons

It is only my inability to learn about all the extra features it offers

Terrilyn
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Growing CRM

Reviewed on 2024/03/27

Pros

For as long as I have been using it, it functions and helps me maintain my clients. I am growing each time I use it and learning more about the functions it has to help me grow my business

Cons

I wish you could change the contact status of multiple clients at the same time instead of 1 by 1.

Fran
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Top Producer is the ONLY CRM to consider

Reviewed on 2024/06/08

My overall experience has been excellent. I have been with Top Producer from when they first...

My overall experience has been excellent. I have been with Top Producer from when they first created the program some 20+ years ago and have transitioned to TPx. The personalized customer service is outstanding.

Pros

Using Top Producer is easy to use and help me to maintain contact and relationships with my existing clients and future customers.

Cons

The creation of Tasks, and follow up letters and emails was challenging. In addition, the timeline was cumbersome. I think that the materials should be pre-written for the agents with the ability to customize each piece.

Nanci
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Service

Reviewed on 2024/06/20

Use it every day. Very few issues but the service is great

Use it every day. Very few issues but the service is great

Pros

Although there are a few issues with how we use it, it works well and serves it;s purpose. The customer service is top notch. Always get personalized help and issues solved speedingly

Cons

X won't let me do big enough mass mailer. Sometimes contact types go missing...client still there but contact types disappear. The main search only pulls up primary last name whereas advanced search will pull up secondary last anme. Minor issues we work around

Tracy
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Chat Representative Assistance is Top Notch!

Reviewed on 2024/05/23

We have looked into other products and none of them compare to Top Producer. All of our needs are...

We have looked into other products and none of them compare to Top Producer. All of our needs are met, from contact management, plan management, and Top Producer is a very user friendly program, and much more!

Pros

We always receive top notch service from the representatives that have helped us over the years with technical and sales support.

Cons

There are a few functions over the years that I have inquired about that were not a capability of the program.

Wendy
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

long time use

Reviewed on 2024/07/10

It has been great, I started with the desk top version.

It has been great, I started with the desk top version.

Pros

The ease to find clients in my data base, update it, notes!

Cons

It is almost too much to utilize for my needs.

Nicholas
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

my 20 +years with Topproduccer

Reviewed on 2024/07/01

Pros

It kept me organized and updated for daily work

Cons

Never had any problems to speak of, if I did, support helped me out

JOSEPH
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Long time Top Producer user

Reviewed on 2023/12/17

TP works ok in it's current form, but has a long way to go in order to be fully functional for...

TP works ok in it's current form, but has a long way to go in order to be fully functional for REALTORS who actually use it for everything real estate.

Pros

I have been using Top Producer for over 30 years. What first attracted me was the fact this was one of the only products designed for real estate use. I have looked at other products that claim to be better but all have fallen short.

Cons

The newest version of Top Producer is missing so much functionality that it made me start looking at other alternatives. Please review older versions of TP and learn. Development team should really listen to us long time users more!

Barbara M
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best CRM ever!

Reviewed on 2024/02/06

Since Top Producer upgraded it has been great! The last year before the upgrade was hard.

Since Top Producer upgraded it has been great! The last year before the upgrade was hard.

Pros

I like that all my contacts and their information are in one place! I can add tasks to each client. Also, love the calendar inside Top Producer. I use it daily.

Cons

I would like to see the calendar inside top producer allow me to color coordinate tasks such as prospecting (green color); closings (blue color), etc.

Denise
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Happy Customer for years

Reviewed on 2024/05/06

Pros

I have been using Top Producer daily for over 15years

Cons

That you do not support an email system. It use to be seamless

Dixie
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Top Producer

Reviewed on 2024/05/31

Good- if not retiring, would not have left. It has gotten expensive like everything else.

Good- if not retiring, would not have left. It has gotten expensive like everything else.

Pros

Contact database- critical to have one phone and see notes, etc..

Cons

Never learned all the uses- my fault that his did not happen

Brian
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My take on Top Producer

Reviewed on 2024/03/21

Overall, I enjoyed using Top Producer. The biggest hurdle is getting team members to use the...

Overall, I enjoyed using Top Producer. The biggest hurdle is getting team members to use the software.

Pros

I enjoyed using Top Producer as a team leader. I was able to distribute leads to team members & could see their notes with the client.

Cons

It's not really a "con", but Top Producer has SO MUCH content (emails, drip campaigns, etc) baked in to the software, that it can seem overwhelming to an agent (especially a NEW agent).

Todd
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best platform ever!

Reviewed on 2024/09/10

It made my life and business so easy and reminded me of how much money I saved as this was my...

It made my life and business so easy and reminded me of how much money I saved as this was my assistant.

Pros

How easy it is to use and all the options it gave you to support your business.

Cons

Nothing I liked it all. There was nothing I would change as it was perfect for what I needed.

Judy
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Top Producer Review

Reviewed on 2024/07/01

I used Top Producer many years and if not retiring, would continue. Excellent!

I used Top Producer many years and if not retiring, would continue. Excellent!

Pros

I could access from any source. It was easy and convenient

Cons

My market area didn't support all available features

Rick
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Longtime user

Reviewed on 2024/01/15

Good overall, with some of the best customer support response for basic issues. Just not the issues...

Good overall, with some of the best customer support response for basic issues. Just not the issues referred to above.

Pros

I liked the possibility of all of the features available.

Cons

It took a long time to upgrade the product, and when it finally happened many of the features were no longer available. When I would call on them I'd be told they were either working on them or that I should put in a request to have them work on them. It took a long time to get TP to integrate with my MLS, and when they finally did it was wiped out with the switch to TPX and the answer that they were working on restoring it. That never happened.

Michele
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Michele Redlich review

Reviewed on 2024/09/24

Good experience, very useful system to save information.

Good experience, very useful system to save information.

Pros

Easy to save information, contacts, etc.

Cons

No cons I can think of, system works fine.

Amanda
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

First Rate Customer Support

Reviewed on 2024/05/31

Pros

Novice and/or non-techie when it comes to building a website. No worries! If you can fill out a form online, you can create a beautiful, customized real estate website with Top Producer. Befuddled by the tech issues that can pop up, like getting a domain name or a SSL certificate? Luckily, the patient and skilled Top Producer support team has your back. Rapid response to chat questions and senior tech support will call you if need be when something is really vexingl Great experience overall!

Cons

Not really a con, but know that you still have to do your own copy writing, image selection/cropping/formatting, and SEO keyword strategy.

Jennifer
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great instruction from [sensitive content hidden]

Reviewed on 2024/08/23

It's been a pleasure learning from [sensitive content hidden]. He's been very helpful in explaining...

It's been a pleasure learning from [sensitive content hidden]. He's been very helpful in explaining the product and offering advice on how to manage my contacts.

Pros

[sensitive content hidden] has been extremely helpful in walking me through several aspects of Top Producer. I am excited to start using the product again and get organized and have Top Producer work with me to help increase my productivity.

Cons

I've owned Top Producer for a few decades and stopped using it probably a decade ago due to constant errors, not being able to manipulate information to make it my own and constant email issues.

Hector
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Hector Experience with Top Producer

Reviewed on 2024/03/26

Overal TP is a great system to manage my Database.

Overal TP is a great system to manage my Database.

Pros

Easy and Clear one screen where to manage my Database

Cons

Constant problems with my email integration validation; and, not accepting a secondary email address in conjuction with my primary email address.

Nikki
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Top Producer X - Review

Reviewed on 2024/01/09

My experience with Top Producer is excellent! I am pleased with TP X; the customer service is...

My experience with Top Producer is excellent! I am pleased with TP X; the customer service is excellent and very responsive. I don't currently use all the tools offered but hope to expand my use of the tools TP has to offer in the future.

Pros

Top Producer is an excellent transaction management tool and a great way to keep all our contacts in one place.

Cons

The lead management tool seems complicated in TPX.

Danny
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Top Producer feedback

Reviewed on 2024/05/16

Pros

Efficient contact management database and CRM provider.

Cons

I really have no criticism of the product and would not hesitate to recommend it to those needing CRM solutions.

Wendy
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use!

Reviewed on 2024/01/23

Overall its great, easier to use than some other CRMs

Overall its great, easier to use than some other CRMs

Pros

Ease of adding contacts and keep track of calls, interactions, appointments, etc

Cons

Sometimes its not very user friendly to download contacts to an Excel spreadsheet (it will download duplicates)