CrunchTime Reviews

Ease of Use
Features
Saves Time and Money
Makes operators lives easier

Can be expensive for smaller operations

It works when data is entered absolutely correct. The finite details of statistics and projections are a little out there.

Customer support, at least half the time seemed to be learning their own product when I called in. Most of my questions or concerns required a call back by their team.

The best part about this software is how highly customizable it is in order to meet our business needs. The purchasing controls and the way that it highlights reconciling issues to help prevent mistakes is great. Also, all the tools that are available to help you troubleshoot your inventory variances are amazing. Finally, their embedded help is hands down the best I have seen. It does not just send you to some message board where maybe you find the information you are looking for but brings you right to the pages that correspond with where you are in the app at the time.

It is very unforgiving, in some areas. The inability to edit commissary orders after they have been reconciled, even though you can do that with vendor orders can be difficult if your business uses commissaries to supply their locations.
Also, the need to create multiple recipes to deal with mods or togo vs dine in can create a lot of extra work vs having some functionality where maybe there are flags that designate what should be in a recipe would make it much easier.

Easy to look into inventory, shortages, usage, etc. Lots of reports for p-mix, costs, sales history, etc.

Not easy to set up. Very time consuming. Not a big con...but set aside some time. Customer support lacks when there is an issue, but not often did I come across an issue

Accurate and reliable food and beverage costs. Reporting abilities from micro and macro levels. Consistency

Learning curve with new users can cause issues with ease of use.

This will drill down deep into the details of your COGs and labor controls, its really great. Inventory management is hard to get right and they do it well.

It's not the most intuitive interface for managers, but with some training this is remedied. It could use a UI upgrade.

we love using this product to do our truck orders and input inventory great layout and easy to use

works great i have no issues with this software

1. Cloud based software as a service
2. More features than the competition
3. Easy to integrate with different systems
4. Willing to adapt to business needs
5. Will take good ideas or suggestions from clients and upgrade system adding benefit to all customers

1. Some processes were easier to execute on the fat client that has been discontinued
2. They did not have native integration with some POS until last year. But they did provide us a third party that helped with that and we used them in the mean time.

What I like about crunch-time back office it is an easy and great way to keep track of your inventory and sales

Cons to crunch time back office and sometimes it takes a couple days for the system to come back up if it goes down

Very detailed. You can drill into any item to see usage, theoretical and actual, refer to recipes, yields, etc. Assists with ordering, updating prices, and costing plates

Some features are monotonous, like entering data, unnecessary steps are needed to review reports. Customer service wasnt always the most helpful, although not needed all that much

Going off of previous inventory cycles, Crunchtime tells you exactly how much product you should have and exactly what you are missing and integrates well with your POS

Unfortunately, there is no wiggle room or grey area to account for things like spills, or, for example, extra inventory that may be used that wasn't rung in or charged for an upcharge.

It's an all in one software. No need for other programs.

some search options are not user friendly, would prefer a fresher look