OmTrak Reviews

user friendly by category searching and report extracting

there were too many updates which made it sometimes difficult to view new emails. the major update that had an influence on efficiency is how email were displayed i.e the older email were displayed at the top of the page. this occured in 2018.

Mobile use and application was easy to set up and use
The ability to customise defect reports by multiple fields was very useful also

We had over 45000 defects and probably 100k accompanying photos which slowed the system towards the end of the job

The flexibility to use for multiple fields. Time saving to issue to users and the ability to add photos

Not knowing when someone has not accepted an invitation without checking

Ease of use, once set up easy to use daily

Sometimes freezes when using from I phone

The ease of use and the site works template is customisable making it fit multiple uses.

The mail review process is not very project friendly and can cause issues when trying to work on major projects with multiple threads.

The system is easy to use and apply both remotely and in the office.

The reporting requires significant time investment to export data and apply pivot tables to get it into the form required.

App that can easily upload pictures directly to omtrack to defect. that Integration is great

The view is not as flexible and so i had to extract and export out data into excel to be able to see the data the way i wanted to see it.

The operation and maintenance Manuals module is very good and would highly recommend this for any new project.

The operation and maintenance manual section needs to be customised to suit the clients needs. This is not a fault with the product itself but needs collaboration between the client and the builder to ensure the right outcomes are met otherwise it doesn’t work. The problem is each project is different with different systems used so the consistency and standardisation is never the same which is a problem for the client.

OmTrak has a clean interface that is easy to operate and find what you are after. With Operation Manuals, I like that it formats the information automatically without me having to do anything except put the data in.

Occasionally, information inserted does not get uploaded and it has to be redone, which wastes time.

Useful storage for a library of condition assessments

Readability. The appearance on the screen is a little cramped.

It is a good platform especially for O&M Manuals review and sign-off. It has features for users to add/track history of and review. The software allow documents to be organised to suit user preference.

There isno option to open an item that has been reviewed/approved. Which mean, once it is approved, it cannot be changed. There should be a feature to change even if the item is reviewed.

The "Site Works" function is good as it keeps an accurate list of defects to be completed.
Being able to upload all of your documentation on the one system is valuable and saves time.

Not clear when you upload information whether it has been sent or seen by anyone. I haven't received training on Omtrak, but I found it hard to discern if I'd uploaded correctly and the information had been sent to the appropriate people. It's not clear.

the inter-connectivity of all the features

it can be a bit daunting for fist time users, connecting the bits and understanding how they "talk" to each other

Easy to use and consolidate / streamline O&M process

The cost can be high for initial set up, User customisation limited,

Easy to use, good user interface that is intuitive.

Nil, the software was very easy to use overall.

To keep and trace project information, mails

No option to save draft emails.
More functions could be added

I think it's very easy to use and self explanatory

That there are certain items that can't be tweaked to fulfill internal polices

Functionality and ability to use it for document approvals - makes the process easier to manage rather than using emails where it is difficult to track and administer. Overall the functions are very well thought of for managing documentation.

It was a little slow or laggy - I suspect this is more to do with the size of the content rather than the software.

This product makes it very easy to submit information to the clients. There are no bugs or issues with the website which makes OmTrak very reliable. I prefer this method over the traditional word/PFD documents to submit O&M manuals.

This website has a lot of potential which I feel is underutilized and I wish different avenues can be explored, especially with the development of BIM in construction.