117 reviews

OmTrak

Project management solution for builders & facility managers

4,2 /5 (117 reviews) Write a Review!

Overall rating

4,2 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
82%
recommended this app
117 reviews
Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Omtrak for Defence Projects

Reviewed on 2019/08/07

This platform was mandated in our client contract. It would help those that are not very familiar with the Defence completion process. I would suggest when engaging Omtrak, get them to be responsible for adding in all the assets and asset information required for Defence. That process along took allot of work and Omtrak originally offered that as a service to us, although it wasn't stipulated in the contract agreement. Our project contact from Omtrak changed a number of times over the 2 year project period and the level of support varied from individual to individual.

Pros

The user interface is very intuitive and does not take allot of training. Phone and email support is normally very responsive, although your level of support at project level can vary depending on who is assigned against your project.

Cons

1. Every time you login, you have to press "I'm not a robot", every single time, this gets very annoying and when you look at other platforms that still meet compliance requirements, this is only done on rare occasion.
2. Reporting ability does not allow for flexibility. You'll find yourself using "Content & Status Summary" and creating your own dashboards in Excel.
3. No ability to create dashboards with multiple reporting graphs.
4. You can only apply one filter at a time against a report.
5. In work list, display does not show the location the works were signed against (which it does for example in maintenance schedules view), this created allot of heartache for us when using this for maintenance.
6. When you export to PDF, there is no opportunity to customize the title of the exported PDF.
7. There is limited ability to copy and paste asset attributes to save time.
8. Can not "copy and paste" folders from one project to another. Can not "Copy and Paste" more than one section within an folder at one time. This is a big draw back if you have projects and buildings that are identical.
9. When you export a section, any attachments are not downloaded within the PDF, they require web access to Omtrak. This is a drawback if you want to send a stakeholder a section. The only times the documents are included is when Omtrak burn the hard disks at the very end.
10. Understanding the error reports within Omtrak can be confusing.
11. You are limited to only a 3 step review

Pete M.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Omtrak - Defects Management

Reviewed on 2019/08/07

Pros

Providing an easy to use system, it has helped us to manage our defects through simple notification and clear advice around management of same. This has provided a great help in closing out defect issues, and assisting in management of client relationships through prompt action.

Cons

A fair amount of subcontractor training is required at the beginning of their use, however OmTrak does provide a simple and easy to use help and training section.

Graham P.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

OmTrak-Start to Finish

Reviewed on 2019/08/07

We have used OmTrak on numerous Instituitional, Government, Commercial and Residential Projects in Australia and Asia and found it consistently superior to other alternate document control software.

Pros

The ease that documents and project communications can be written, uploaded and delivered/reviewed

Cons

Nothing comes to mind in regard to negative issuses

Ross D.
Overall rating
  • Industry: Construction
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best on market

Reviewed on 2019/06/05

Document control, awesome manuals and accurate site defect management

Pros

Manager of several large projects, with some operating OmTrak and another competitor product. Hands down winner is OmTrak document, manuals and site works. Recommend it and miss when I can’t have it

Cons

Happy with this product

Only con is other projects choosing inferior competitors products

Antony C.
Overall rating
  • Industry: Construction
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Defect Management

Reviewed on 2019/10/09

positive - always willing to support our learning and features of the product

Pros

The system is easy to use and apply both remotely and in the office.

Cons

The reporting requires significant time investment to export data and apply pivot tables to get it into the form required.

Duncan K.
Overall rating
  • Industry: Construction
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SOFTWARE

Reviewed on 2019/06/13

Preparing Handing over documentions to client.

Exceptional experience to have all handover documents to client by click of a button.

Pros

User friendly operation -Easy to understand and implement.

Cons

Been not sure if i/we recommend the software to potential client in the region will get enough support- Training and bespoke solutions to client.

John K.
Overall rating
  • Industry: Government Administration
  • Company size: 5 001-10 000 Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

On the right Trak

Reviewed on 2019/08/07

I personally thought the overall product is very good and if it was used on every project then it would certainly be beneficial for the client.

Pros

The operation and maintenance Manuals module is very good and would highly recommend this for any new project.

Cons

The operation and maintenance manual section needs to be customised to suit the clients needs. This is not a fault with the product itself but needs collaboration between the client and the builder to ensure the right outcomes are met otherwise it doesn’t work. The problem is each project is different with different systems used so the consistency and standardisation is never the same which is a problem for the client.

Clinton P.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Simple and Easy to Use

Reviewed on 2019/08/08

Pros

OmTrak has a clean interface that is easy to operate and find what you are after. With Operation Manuals, I like that it formats the information automatically without me having to do anything except put the data in.

Cons

Occasionally, information inserted does not get uploaded and it has to be redone, which wastes time.

Stewart S.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Tracking DLP/Manual

Reviewed on 2020/02/11

Able to track onto maintenance and DLP

Pros

Importing and exporting information into the manual

Cons

If the structure of the manual is not set up correctly at the start you did not have the option of selecting other and provide info

Lynton C.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review from Construction sector subcontractor

Reviewed on 2019/08/07

OmTrak has given us the opportunity to streamline the O&M Manual delivery and has saved a lot of follow up queries from building owners after project handover.

Pros

The Software is generally easy to use and follows logical steps. Uploading our site specific documentation is simple.

Cons

The way our clients set up the flow is sometimes convoluted and more complex than is necessary however i realise this is not a software fault.

Wayne R.
Overall rating
  • Industry: Facilities Services
  • Company size: 5 001-10 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

OMTRAK Review

Reviewed on 2019/08/07

Operational Manual Management

Pros

Easy to use, good user interface that is intuitive.

Cons

Nil, the software was very easy to use overall.

Vinayaka B.
Overall rating
  • Industry: Architecture & Planning
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

ease of navigation and reiview

Reviewed on 2019/08/08

after reviewing over 3000 sections the process was too long. not sure if the setup could be easier or whether this was fault of initial setup.

Pros

the ability to track status of our standing reviews
good use for defects on site

Cons

review process is too cumbersome- to many clicks to see something.

Michael W.
Overall rating
  • Industry: Construction
  • Company size: 5 001-10 000 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

OmTrak for Compilation of O&M Manual

Reviewed on 2019/08/07

Pros

The software made it very easy for subcontractors unfamiliar with such a system to easily upload documents in the correct locations. The ability to add comments also made the review process much easier.

Cons

No issues or complaints. Very easy to use.

Hayden J.
Overall rating
  • Industry: Construction
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

OmTrak review

Reviewed on 2019/06/05

Pros

Ease of uploading documentation that is required by the end user

Cons

No all end users believe the software is Defence complaint. This may need to be communicated better

Hannah P.
Overall rating
  • Industry: Construction
  • Company size: 201-500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 2019/08/08

labour hours to generate manuals

Pros

eliminates soft copy operating and maintenance manuals, ease of access for information, maintenance reminders, easy review process between contractor consultants etc.

Cons

weekly automated email updates from jobs that have been completed for more than 2 years.

Andrew W.
Overall rating
  • Industry: Construction
  • Company size: 501-1 000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Organised and customisable way of managing project information

Reviewed on 2019/08/07

Great customer support and end user was happy with the outcome.

Pros

Easy to customise specific to the project in an organised and presentable format.

Cons

Difficult to jump between sections and hard to see a snapshot of what has been uploaded to each section. Also time consuming to upload information. Software is also a bit slow when jumping between sections. The USB provided on handover is hard to navigate as the folders are not labeled with a description.

John M.
Overall rating
  • Industry: Architecture & Planning
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Better than the old days

Reviewed on 2019/08/07

Pros

Easier that the previous method of sorting through piles of manuals.

Cons

You have to start again from the beginning if something is not approved.

Hard to see the tracked changes.

Aaron G.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

review

Reviewed on 2019/08/07

It's OK. I have used similar products procore and aconex which I have found easier to use.

Pros

I like the emails sent to my outlook with notifications.

Cons

found it a bit tricky to know how to navigate.

Pablo G.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

User for Top Tier Builder

Reviewed on 2019/08/07

Not recommended

Pros

Joins all trades in one good idea as a concept only though

Cons

Too difficult to use
Not user friendly
not smart enough to correlate information, and too much repetitive data input required

Colin S.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

New User

Reviewed on 2019/08/07

Took a bit longer to work out than I would have expected. After more use, I'm sure it'll be easy enough to use

Pros

- Central location for multiple users/companies to share project documents
- Easy to see which users/companies are seeing the uploaded documents

Cons

- Takes a while to learn how to navigate around properly

Steven T.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use and understand

Reviewed on 2019/08/07

Omtrak was used by our team and the building contractors. It was used for identifying defects and reporting to the builder for rectifications. On many occassions, simply calling was not an option. We could open Omtrack and get an almost immediate response. I was very pleased with the simplicity.

Pros

The redeeming feature of this software is it's ease of use. Anyone can easily navigate and implement this software. I found that is is much more refined and user friendly than the programs that are used by my company. We used this software during our DLP ( Defect Locating Period). Correspondence between my team and the contractors was enhanced by speed and eliminated the game of phone tag.

Cons

I cannot say there was anything negative about my experience.

Mitch W.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

OmTrack Review

Reviewed on 2019/08/07

Great for defect management, shop drawings and manuals.

Pros

Easy to use and understand. Uploading manuals and drawings is simple and fast.

Cons

Viewing uploaded drawings and documents using the online viewer is quite slow. Much faster to download and view

John V.
Overall rating
  • Industry: Architecture & Planning
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Intuitive to use

Reviewed on 2019/06/05

Had OmTrak been used from the start of the project the benefits would have been even greater with respect to document management and communication protocol. It's easy to track emails, RFI's. We love the Siteworks module for managing defects

Pros

Really like the SiteWorks module for managing defects as it is live and requires no additional input to manage and track.

Cons

On our project the O&M manual sections should have been tailored more

Will T.
Overall rating
  • Industry: Construction
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simple yet Sophisticated

Reviewed on 2019/08/07

Very positive, much less frustrating than some other defect management software

Pros

Mobile use and application was easy to set up and use
The ability to customise defect reports by multiple fields was very useful also

Cons

We had over 45000 defects and probably 100k accompanying photos which slowed the system towards the end of the job

Chris H.
Overall rating
  • Industry: Design
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Construction Document Review Tool

Reviewed on 2019/10/08

Not really solving a business problem but ease of use for reviewing construction operation and maintenance manuals and as built drawings and maintaining a status review with the OmTrak package eliminates a lot of time wasting utilising other methods.

Pros

The OmTrak document review package is an excellent package for Builders/Clients to enable review of manuals etc. by their design team.
It is easy to use and manage the review process from submission to approval/acceptance.

Cons

The only issue is the constant weekly/monthly status reviews forwarded following completion of a project.