Bókun

4.8 (413)
Write a Review!
Cloud-based booking management solution for tourism industry

Overall rating

4.8 /5
(413)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support
4.7/5

95%
recommended this app
Sort by

413 Reviews

Frank
Frank
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It works great for me

Reviewed on 2020/04/24

I'm generally happy. I was assisted with my site and setting it up. I have been able to reach out...

I'm generally happy. I was assisted with my site and setting it up. I have been able to reach out to other resellers and operators in the marketplace and have working contracts with them. Everything has been easy for the most part. The only time I had an issue was when I would make a change that would affect the other OTA's and throw it out of synchronization, but Bokun was always quick to help me.

Pros

I am a sole proprietor operating food tour experiences. When I purchased Bokun they assigned a person to help me set up my site. That person would check back with me and any questions I had I would reach out to them. This allowed me to get up and going super quickly.

Cons

I still needed some help in getting it all set up so it's still a little bit more difficult than it should be. The only problems I had were when I would make changes that would throw the synchronization between the different OTA's out of whack and it wasn't immediately evident what it was that I did at the time. However, those are operator errors (my errors). Each time it happened, Bokun would help me out by letting me know exactly where those errors were made.

Walcot
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Website Builder, Awesome experience

Reviewed on 2024/10/11

Excellent and easy to use, Awesome experience so far

Excellent and easy to use, Awesome experience so far

Pros

I like the ease of creating my website on Bokun, the simple but beautiful sections, I love the way how easy it is to import photos, video playing on the website did for me the first time I tried the feature. customer services was great, Seoutaj was great in explaining the steps to edit the features I was looking for.

Cons

little confusing at first, but it was easy to figure out

neeraj
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bokun is waste of time and money

Reviewed on 2023/04/27

We really dislike BOKUN because it is for small private experience, but if it is large company the...

We really dislike BOKUN because it is for small private experience, but if it is large company the services qre very bad, TRhis software is made only for viator or maybe otyher OTAs but not for daily uses,

Pros

The product list widget, that i can't someone and they can use all the products,

Cons

The CUSTOMER Services, everytime you write them: They say:"WE HAVE IMPLIMENTED YOUR FETURE REQUEST AND SOON WE WILL GIVE YOU ANSWER" After 6 months no answer.

Response from Bókun, A TripAdvisor Company

Hi Neeraj, thank you for taking the time to write a review about our company. We're sorry to hear that you're not happy with the platform and experience. While we want to hear all about the improvements that you're missing from our platform, we can't promise that these will be implemented or that they will be implemented swiftly, since any request need to go through validation by our product team and an assessment by IT first. We understand that your raised feedback is a feature that you need, and your feature has been submitted to the relevant department for evaluation.

We're sorry to hear that you feel this platform can't be used for daily use. Currently, our platform may be part of Tripadvisor but is its own subdivision and operating independently. You can connect to OTAs, your own system and partners using the marketplace and our use is meant for daily operations getting your bookings together in one place.
Many thanks - Valerie Bókun support team

Cheryl
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Working with Bokun

Reviewed on 2024/12/07

Excellent, have been with Bokun for 7 years. Fair price, great customer service.

Excellent, have been with Bokun for 7 years. Fair price, great customer service.

Pros

Customer support, fast and focused on problem solving.

Cons

Would be great if it had more operational features but this is a booking engine not a operational tool.

Icare
Overall rating
  • Industry: Online Media
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceptional Customer Service Experience with Bókun

Reviewed on 2024/10/31

My experience with Bókun has been very positive overall. The support I received made a significant...

My experience with Bókun has been very positive overall. The support I received made a significant difference in my ability to use the platform effectively, and I appreciate their dedication to customer satisfaction. I look forward to continuing to work with them!

Pros

What I liked most about Bókun was their stellar customer service. The team was responsive, knowledgeable, and genuinely committed to helping me navigate their platform. Every interaction felt personalized, making me feel valued as a customer.

Cons

One area for improvement would be the user interface; it could be more intuitive, especially for new users.

Rodrigo
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great service

Reviewed on 2024/10/09

I just spoke with [sensitive content hidden] and he was very knowledgeable and effective in guiding...

I just spoke with [sensitive content hidden] and he was very knowledgeable and effective in guiding me through the process.

Pros

Easy to use and powerful tool to manage calendars from OTAs

Cons

Some connectivity is missing, so I will have to recreate pricing in different platforms. Creating products and managing Pricing is time consuming. I was hoping I could also centralize it on Bokun.

Alternatives Considered

FareHarbor

Reasons for Switching to Bókun

Less intrusive. Bokun doesn't get into my website
Nadine
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bokun , a easy way to keep track of bookings

Reviewed on 2024/09/15

Good , finally Bokun has allowed me to see bookings on one platform

Good , finally Bokun has allowed me to see bookings on one platform

Pros

Live chat and if there is an unsolved issue, Customer care agent phone

Cons

Can be a bit complicated to use , especially joining Bokun lately, until one gets used to the set up n

Alternatives Considered

GoDaddy Website Builder

Reasons for Switching to Bókun

I opted for Bokun as it is linked to Viator/ TripAdvisor
Francisco
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

effective and quick

Reviewed on 2024/09/14

great

great

Pros

effective and quick, i am not good at writting long, sorry

Cons

cant find any

Alternatives Considered

FareHarbor

Reasons for Switching to Bókun

cheaper and easier to use, better overall
Adina
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bokun is a great aid to travel businesses

Reviewed on 2024/12/03

Pros

It's easy to set up and use. I also like the customer service, as well as the articles in the Help section.

Cons

I am pleased so far. But since it has a lot of functions, I am sometimes confused by its complexity.

Aljay
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect Booking Engine

Reviewed on 2024/12/11

Having an amazing experience so far and I am hoping they could help us sell out out products.

Having an amazing experience so far and I am hoping they could help us sell out out products.

Pros

User-friendly and amazing customer service.

Cons

None so far besides some website editing features that I am not familiar with and the team behind is always helpful.

Josué
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good operation

Reviewed on 2024/06/11

Pros

If we have questions the tram is really fast on live chat

Cons

Attention for us and try to do the best for partners

Anastasis
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Early day user of Bokun

Reviewed on 2024/02/15

So far very positive, but it will be better when they allow more integrations with other products.

So far very positive, but it will be better when they allow more integrations with other products.

Pros

The breadth of what it can do is amazing.

Cons

There are some limitations which we hope they will implement into the system.

There is so much that it can be overwhelming if you are not using it daily, but the support is generally very good.

It's limited in the integrations it has available to it.

Alternatives Considered

WeTravel

Reasons for Switching to Bókun

An agent said that they used Bokun and would prefer it if we were using it to streamline processes.
Veejay
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Keep it up with the good work Bokun Team.

Reviewed on 2024/10/08

Pros

All agents are very helpful. They assisst you for all queries with a very polite and calm nature. They tackle all issues at ease with lots of patience. They make sure to help you at all means to facilitate the use of bokun and even for some otas. They are ever ready to help,guide you and make bokun interesting to use and explain the effective tools how to make use for the best intetest. Grateful to all agents [sensitive content hidden] so far.

Cons

I do not have any complaints so far as all agents made it pleasant to use as a tool.

Steven
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of use of Bokun

Reviewed on 2024/07/26

If your not tech savvy navigating the site can be tedious . Help is there through the chat option...

If your not tech savvy navigating the site can be tedious . Help is there through the chat option and that was greatly appreciated . Would definitely recommend. As my first reservation management platform I'm still navigating and learning

Pros

Customer service was direct fast and on point . Opened the support chat and got all the answers

Cons

Navigating the page is tedious and time consuming . As a tour operator it takes hours to read through all the help FAQs too time consuming . So thankful for the chat option

Andre
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excited to work with Bokun

Reviewed on 2024/05/16

We work everyday with Bokun, after a couple of days it is very easy to work with - and our...

We work everyday with Bokun, after a couple of days it is very easy to work with - and our experience is, that Bokun improves support (quality and avalability in an outstanding manner) and also technical features are under permanent development, but not disturbing the daily use.

Pros

The system is logical, intuitive and has a lot of features combined with marvellous support.

Cons

Nothing, but what can be a bit "more" avalaible: autamted full API connections to more OTA with guaranteed contracts

Merriam
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Activation and intergration of Paypal payment provider on our website.

Reviewed on 2024/08/24

Bokun is fully committed to helping suppliers.

Bokun is fully committed to helping suppliers.

Pros

The support Bokun gives through chats and by calling suppliers

Cons

Bokin is always committed to ful customer satisfation.Can't complain.

James
Overall rating
  • Industry: Museums & Institutions
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good all round

Reviewed on 2024/10/26

Great, as a starter is was daunting to start, but the customer sercice is so good it made the...

Great, as a starter is was daunting to start, but the customer sercice is so good it made the process easy

Pros

The Customer service is fantastic, i spent 2 hours on the phone running through set up and i didnt feel rushed at all

Cons

The system is very in depth, which is a good thing, but as a starter is was a lot to take it

Wayan
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy and Happy to use!

Reviewed on 2024/05/11

Pros

Bokun is a big Booking Engine, easy to communicate with them and fast respond if you need help. Really happy to connect and use Bokun!

Cons

many of partner to work with Bokun then easy to find reseller on Bokun.

Faiz
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Product connect with bokun

Reviewed on 2024/11/06

Pros

It's our first time to connect with Ota .
The experience is really good.Just now connected my products with bokun & hope we have long time partnersship with bokun

Cons

Working professionally and have a lot of patience

Mohamed
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wonderfull service

Reviewed on 2024/11/04

Pros

I joined bokun and they arranged many bookings for me in a couple of days.. This bokun is very suitable for all new business people..

Howida
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent and professional.

Reviewed on 2024/08/05

Excellent and professional.

Excellent and professional.

Pros

Yes Excellent and professional.& "The assistance is always available and with a welcoming attitude, despite the lengthy conversation at times."

Jaime
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent!

Reviewed on 2024/02/27

Pros

How easy to use it is, it's a wonderful tool.

Cons

Well I guess when something doesn't work

Liezle
Overall rating
  • Industry: Telecommunications
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Upgrade questions

Reviewed on 2024/12/10

It was informative and satisfying. I got clarity on my questions.

It was informative and satisfying. I got clarity on my questions.

Pros

I got assisted immediately and even though I got disconnected I could connect with the same consultant again. That is great.

Cons

I have no complaints. I was assisted without any hassles.

I Putu
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bokun is the Best Booking System

Reviewed on 2023/08/09

Can't use one Bokun for many Viator Account

Can't use one Bokun for many Viator Account

Pros

Very Good and Easy. Helpfullness for Tour Operator like me !

Cons

Can't use one Bokun for many Viator Account

Andrés
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Simple and effective

Reviewed on 2023/06/16

So far so good.

So far so good.

Pros

Exposure increases and eases the reservation process.

Cons

The commission is kind of high and I really don't know if it's Bokun or Viator the one that determines it.