FormAssembly Reviews

We can make customizable applications and registrations forms that sync with our Salesforce platform.

Exporting results from an application takes an unnecessary amount of steps.

Integrarion with salesforce , fast field mapping with salesforce fields

UI/ UX could be better, feel like its not that smooth to organize fields on the form. Sometimes is hard to build a form with many sections and fields

FormAssembly makes creating and managing online forms easy.
With this software, data and feedback collection is easy.
I like the automation features.

No bad experience. FormAssembly has been amazing.

Data can be easily collected in form builders with various fields.

I am delighted to have chosen FormAssembly.

FormAssembly has a pretty easy to use integration with Salesforce that has made our lives easier when it comes to reducing time on data entry. There are also many features in fairly low priced tiers in FormAssembly, which makes scaling survey operations without spending a lot of money easy.

Not all of the text fields are change-able, so sometimes getting the form to look exactly like you want takes time and/or is not possible (e.g., changing the font in question subtext)

It’s ways to create and distribute various form and very useful.

There’s many different options so it may time some time to understand the full extent of the application

Easy to use with a drag and drop interface. Easily connects to our CRM (Salesforce) to create new records instantly. Branching logic allows you to build a single form for multiple audiences. Hidden fields allow for tracking and segmentation in the CRM. Ability to collect payment, save forms and return to them and many more. Customer service is responsive via email and even social media. User community is willing to share best practices, ideas, and help problem solve.

Would like to see more reporting ability directly out of Form Assembly. Within a form where the field is a date field, I would like the ability to restrict users from selecting certain dates (like weekends for appointments, etc).

To be honest it was so easy to use than other competitions

Customer service could be a little bit better

The form builder is very user friendly, especially compared to past systems I have used.

Some functions aren't particularly intuitive.

The integration with Salesforce since this is the most important feature for us.

It would be great to have a draft mode for when you are changing forms that are in production, allowing a user to validate the changes before deploying it. Currently we clone the form, make the changes, validate it and then return to the form to apply the changes

Forms are super easy to set up. You can put one together in less than an hour, even with no experience. It also has handy built in plug-ins for secure authentication and payment methods

Form Assembly doesn't do complex forms or work flows well

There's a lot to learn with FormAssembly. It's a lot of poking around, self-teaching and trial and error. That said, I use FormAssembly's customer support quite a bit and am pleased to say that they are phenomenal to work with. They're always willing to walk you through troubleshooting or point you to a resource that can assist.

FormAssembly isn't the most intuitive. It takes a while to learn the tool and menu bars. Though the functionality is high, I feel the forms we build always look a bit plain and amateur. They offer templates, but I feel designers that know CCS could take this software to the next level. Lastly, a tiny quirk: If you highlight all of the text in a text box and you hit delete, sometimes it backs you out of the form and doesn't save your progress. It's minor but frustrating.

I love that I can create surveys on Form Assembly that make it very easy for the people completing the surveys to fill out. I get all of the information that I need in a clean and organized way!

If you make a question that is multiple choice, "radio buttons," and want to have multiple questions with the same answer options, it is possible. However, if you later want to go back and edit the questions present, or add one, the answers get completely screwed up. Unless you delete and re-enter the questions and answer choices, the formatting will be completely off.

Getting feedback from our customers on various items

I have not found anything I particularly dislike about FormAssembly

The look and feel of forms has dramatically improved since the latest builder update. Overall, forms are easy to build and customize for different user journeys.

Even though the forms look better, there still isn't a lot of room for creative customization. Sometimes getting the flow correct can be difficult for more complex journeys, but once it's complete you don't really have to worry about it.

The connection to Salesforce is seamless. We had no trouble at all with importing data from the submissions or with pulling data from Salesforce into our forms with their "pre-connector."

I would not recommend this if you plan to embed the forms into a Drupal 8 site using the FormAssembly module. FA did not author and does not offer support for the Drupal module.

FA also does not provide support for custom javascript, which is unfortunate if you want to do anything more complex than simple form logic.

This is great tool, especially when you don't know coding and you need to build a form and integrate with salesforce. We have built many forms so far and it works wonderful.

There may be some more feature. To be specific, there should be a way to customize the error message when the form is filled incorrectly by the user. Right now, the error message the form generates is not user friendly.

Form Assembly is great for building basic forms that integrate seamlessly into Salesforce and are able to take payment.

We had some issues with forms not accepting payment and were not notified right away, which was missed money!

When capturing basic information it is very easy to work with. There are many different options available when creating fields.

When it comes to conditional features it can be a bit tricky to navigate. One small error can cause the whole form to break.