New user, Outstanding customer support
By far the best customer service I've ever experienced. Clearly you're trying to engage with potential customers, but the information and guidance about the product was absolutely clear, helpful and friendly and not pushy, even in the slightest.
The free trial is certainly allowing me to evaluate the software fully, without feeling as though I'm risking anything. Timetabling and coordinating large numbers of staff and resources is unavoidably complex, however I think this program makes this almost as simple and clear as it could possibly be.
There are a large number of options and services provided by the software, this is very flexible and practical, but when certain things aren't needed, maybe it would be nice to have them hidden to simplify this a little bit.
Like before you start you could have a check box to choose which features you think you need and the software just hides the ones you don't need (with the option of un-hiding later on if needed)
Powerful SIS, CRM, Billing and LMS System
Many great features, but a bit important problems
I think Classter is a very good product, service desk support is good too, however implementation support is very very frustrating.
Classter covers all the features that any would think, application is stable and easy to use, and the development team continuously increase new features.
Support to implement is very poor. They do not give all the necessary information. After you pay, may be the team tell you about some features that was not included.
Moodle integration is very limited, especially if you had implemented moodle yet.
Response from Vertitech
Hi Jhonnatan, thank you so much for your feedback. Making a feature-rich app that covers user's needs in every type of educational organization is our top priority here at Classter. We're sorry to hear that the implementation process didn't run as smoothly as you expected, but our team is always available to discuss corrective actions and provide the necessary assistance regarding the requested integrations.
Complete product solution including Administration Management, Parents, Teachers and Students Portal. Support has been improved dramatically during the last 2 years.
A lot of customizations needed that take some time to implement.
Reporting could be improve (functionality and design).
LMS for K-12
awesome team and great response
the software is easy and integrated with Office365, it has most of the required functionalities as required by the school.
the support is amazing, the response time, even with the time difference is less than 24 hours.
classter is ready to implement suggestions
some functionalities are still on the desktop version
customization of the software for school-specific requires is a bit difficult
Best LMS Out There!
Its great and I recommend it.
The design is very intuitive and easy to learn and use.
Engagement with the students becomes easy and effective.
The best thing about Classter is that it is easily integrated with Microsoft Office 365 which is a big plus point.
There are lots of options in Classter which I have not discovered yet but during my use there was nothing that can be counted as a con.
It is great, but just not for us.
Overall it was positive, we had a great video call with a memeber of Classter, who was very helpful and informative. We found it fairly easy to work out how to change and adapt this. the database for students was exactly what we needed.
The look of the interface, the versatility and customisation.
We personally, couldn't make it work for us. We are not the "average" education site and the timetabling, classes system, just wouldn't work, even after a lot of tweaking. It is a shame as we really were keen on the product.
Response from Vertitech
Hello Becky, we appreciate your feedback about Classter. We are sorry to hear that our platform could not work for your educational institution, even though you found the product helpful and intuitive. If, at any point, you want to explore again Classter functionality, do not hesitate to contact us at [email protected]
It is a good product
A lot of personal work to make it fo use
A lot of opportunities and o good crm system
Not so simple to use. You need o alot of work to make it useable
Response from Vertitech
Hello Giannis, thank you so much for your feedback. If you have any issues with configuring your Classter account, please reach out to our customer support team at [email protected]
Best free Solution!!
The most complete and functional platform I have ever used!
It has improved my organization and allows me to establish better relationships with the parents of the students, as they are involved in the training process of their children's school activities and the follow-up we have also been able to verify that the performance of the students has increased. It is a very robust tool, it has allowed us to establish more effective work methodologies and we are pleasantly satisfied with its functionality.
Classter is a web system that also has a mobile application (iOS and Android) very robust that allows the management of school computer systems with learning management, additionally allows progress reports, class registration, grade book, online payments, parent portal and monitoring of attendance, on the other hand is very easy to use, does not require a learning curve because it has a very friendly interface. One aspect to highlight is the parent portal, which allows us as teachers to increase communication with parents and student representatives, as well as allowing them to effectively follow up on the school activities that we carry out at the institution.
I am very satisfied with its operation and efficiency, I have nothing negative to contribute, is an excellent tool.
As this is the second year of use we hope that it will help us to resolve many of our problems
Good organisation of all the administrative job, informations quickly and on real time communicated to parents, secratry jiob approved and easier
I like most that it gives you the possibility of a feedback even for years before, Tthat it regroups all the informations needed for the students, and that will help our school to improove quicker. Possibility of a real time contact with the parents.
The direct engagement portal for parent within a school, this is very useful especially in our country Tanzania-East Africa since most of the time parent tend to visit to his or her child school for getting the report ( academic and discipline report).
There is no payment modal for managing school financial system means school income such as fees, transport, dormitories and school expenses such as environment, academic, maintanance, food etc
Response from Vertitech
Thanks for the positive review. However, please note that Classter has the billing module. You can use this module to manage school billing such as fees, transportation etc. Please contact our sales for more information about how to use this module ([email protected])
A complete Student Management Information System at a competitive price and excellent support
we are more organised and we have all of our data in our place. it has saved us from time and money. at the same time we have enhance the communication between management, teachers, students and parents. school has more control
several features. more than you will ever need such as assignments, grades, duties, attendance, online candidates form , payments, bus management, books management and reservation, etc
it has an embedded CRM app for sending group SMS and Emails
Is easy to extract data and even to create your own custom made reports
synchronized with office 365 and moodle. users amd groups are create through classter
price is 1/10 of other similar software found in the market
very good support. they have added a lot of changes free of charge and for custom made apps their cost is reasonable
it has a web interface for the admin/teachers/students/parents/partners and a desktop admin console with a lot of functionalities
is a relatively a small company but very well organized and they all seems to enjoy working for that company
the software is relatively new so the are frequent improvements.
if a user is both an admin, a parent and a teacher you need different accounts.
when you first start the software you will have to wait a few seconds for the data to be loaded from the web.
some things are not very obvious and unless you have a full training or you contact their help desk, you might miss it the first time. but as i said they have one of the best help desk supports i have seen so far.
Classter offers all you're looking for in a school management information system.
Our experience with Classter has been very positive and after 2 years of use, we have no complaints.
It offers a lot of flexibility and features and are constantly updating their functionality which is extremely rare to find. Great support throughout analysis and implementation phase as well as throughout product use.
Due to the large amount of functionality, I only wish we had more time to make more use of other features.
Classter has easily proven itself as a top tier School Management Solution. It competes head on with many the more prominent systems on the market (especially those for Higher education) but for a fraction of the price.
Things to love about Classter:
Ease of use
Value for money
Top class features
Ever evolving system
That it wasn't discovered before and that many schools are using a system that offers a lot less
My Experience with Classter
Excellent experience , very satisfactory
Classter covers a broad spectrum of what is needed from an LMS, the services they offer usually needs more than one software to cover, yet you can find it all in one place ( CLASSTER)
so far nothing , their development are ready to customize , create and adapt to your need
I realise that Classter works well for school administration tool and ease of use It is not viable when you weigh what you get, what you want VS what it costs.
The Features offered are quite useful and specific to K-12 use as that was product version looked at. The Administration of components such as the scheduling, transport tool, assets, contacts and Academics was quite impressive.
The layout and separation of fields from Management and configuration worked well in clustering user interactions and allowing ease of use.
I enjoyed the ability to maintain roles.
Further to this there were a variety of components that allowed for first managing grades, classes, subjects, academic sessions and homework. It allowed for role management and easy to use user management.
The configurations allow for a good foundation in updating and editing fields.
As an Administration tool it was very comprehensive and designed well for the user experience.
Integration with Microsoft systems is offered.
Unfortunately, while administration was great there were a lot of glaring flaws.
The management of Classes, calendars, timetables, academics, assets, etc. went well however it didn't allow much in the way of incorporating online learning experiences.
It records data but was very efficient at authoring data.
You can manage Homework tasks but there was no way to author lessons or build a learning journey for students.
Reporting and gradebooks were limited in the format or the information they could provide.
Quizzes, assessments, and exams were very basic and inconveniently delivered as they aren't part of a learning journey.
There is no way to record and manage the payment of events for activities or school events.
The modules appear to accomodate many uses but function more as an administration tool for recording and managing data rather than creating treaching platform.
The costs are reasonable but the terms and conditions for reselling are ridiculous. You need to pay a massive fee to become a reseller.
They do not offer a white label solution and you see the classter logo everywhere, unable to change it.
The integration is not as expected as you don't work in the system with the integrated products. it simply records data.
The costs for development, support, integrations, implementation, reselling, and anything above foundational phase and the initial cost make this an extremely expensive product for what it is able to do.
Response from Vertitech
We are a bit surprised about some of your claims. You can easily and completely free become a Reseller of Classter (Tier 1 type). However, if you want to become a Tier 2 Reseller you need to invest and pay a fair amount for training. Then you can enjoy better discounts.
As far as the rest of your comments: It is true that Classter is more focused on School Management rather in LMS. However, your claim that Assessment management, Quizzes, or Grade Reports are very basic is not true at all. We understand that you have only used the free edition since you are not a paid end- the customer neither an official partner nor reseller of the platform. Thus you did not manage to really see what these modules can do for a paid customer.
Worth investing time to learn
I perservered with the software because it offered nearly all the functions I was seeking. I gave up on it once and looked at other products and although some were easier to work with, they lacked features. I gave it another go and decided to stick with it. My level of IT competence is modest. I designed computer based training programs and built a network for running simulation exercises for training emergency services personnel. I taught IT in secondary schools in the UK, 11-18yr groups. I think a better level of competence than what I have is required to effectively manage the implementation of this software in an organisation. Without that level of competency I think training from Classter is essential which greatly increases the cost. In summary, promising, but difficult to deploy.
Ability to integrate with Microsoft 365 and Moodle. The range of functions.
It is necessary to devote a lot of time to learning the product. Customizing terminology is not easy to and the changes you make are not always global, which causes confusion. Too many steps to reveal lists especially users lists. I would prefer sorting commands.
When buying any software that Is aimed at businesses that although in the same industry have different requirements broadly connected, the ability of the customer to customize is essential. I would liked to have seen a far better and clearer customization panel. I don’t like the customisation tools in Classter.
Marking configuration is amazing , rich reports , the system is highly configurable and can adapt multiple educational systems.
Library management online features are limited.
Transportation management : bus tracking using mobile app of driver or supervisor is missing
We are using this software as the main ERP/CRM of a middle-sized K-12 private school in Athens.
The software acts as a frame of reference in all aspects of our school's operation: grades, tuition fees, communication with parents and alumni etc. This integration boosted our own business efficiency.
Since we have been using Classter since 2011, we have consulted the developers in all evolutionary stages of the software. Many of the aspects stemmed from our organization's needs and became standard features. Therefore, the software is absolutely compliant to our needs and I can't find anything I don't like.
Is an easy to use software with much of capabilities
The benefits of using this software is that you can manage, teach and administrate one school by using only this software.
Teachers can manage their class and student have accees at lessons from there homes.
Is a complete school managment and administration software, including tools for e-learning and every department of a company.
There is nothing that I like least on this software. Everything is perfectly working and does what it says.
An excellent Student Information Management tool
An excellent integration tool to boost efficiency and ease of use.
This tool acts as a base framework of information management in all aspects of our projects: online candidate data management, handling attendance, assignments etc. , easy communication with students and teachers with integrated tools.
Certain features are not very easy to find and integrate with ease and is time consuming.