CommentSold Reviews

I love how easy it is for our customers to use. They can shop easily on our page or through the website. Customers can also see things that are still in stock on the website which helps us move older inventory!

There really isn’t anything that I don’t like about this software!

I love that it has streamlined my process, easy to track my inventory, post my products, keep track of waitlist, returned products, revenue, and shipping and labels. It has become a one stop shop that has allowed me to maximize sales of my boutique.

I wish that we had the ability to use it as an all around CRM (Customer Relationship Management), because I sell to customers outside of social media and would like to keep all of my sales, invoicing, and shipping in one thing.

The ability for my business to easily implement such a simple change to our processes becasue of seemless software.

It has a learning curve for new shoppers but once you get them over that initial hump they prefer it.

I switched to Commentsold about six months ago and I don’t know why I didn’t do it before then. Excellent customer service, reliable service and full time support!

I have not found anything that they don’t provide!

The ease of use and the ability to grow my business! This software has given me so much time back in my day to focus on other areas besides billing!

That they don't have a POS app. But they are working on that!

Very user friendly and constantly improving with weekly updates!

I don't really have anything specific to mention as they are constantly improving and customer service is their #1 priority

It’s like a smarter more efficient version of yourself. It’s great at assimilatinginformation and inventory management.

There’s no number to contact direct. I’d love an option to upload videos. Make the app more readily available.

I don’t think I can pick one thing .
There are so many amazing features . Plus their excellent customer service .

I don’t have any complaints except I wish I could keep up with all of what they offer

This is seriously everything. Makes everything run smoothly for your business ! Does it all

Nothing at all bad to say ! Great software

Easy to use, very convenient worth every penny

Every now and then it glitches and I miss someone’s orde and that’s so frustrujg

I like that this helped us sell product during the holidays and during the COVID shutdown. It also helped us showcase other items and interact with our customers and audience thru Facebook.

You have to be careful with your inventory numbers. Wish it was able to plug into a POS system.

Saves me TONS of time!! Easy to use. Customers love it too.

Shipping could use some updates. Unable to create international labels thru CS.

I love that it takes over all of the small, tedious things and I can now focus on finding new items and reaching out to my customers!

It is a little expensive for smaller businesses.

The software is easy to use, and the customer support is there every step of the way

Instructions could be a little more plainly written.

The automatic invoice process. Saves literally hours of manual work.

For presales, it is time consuming to put the item into Shopify and then delete it if it doesn't sell well. More of a specific issue, not overall on the software as a "least"

I liked that it was pretty easy to use for the most part

The price was hard for me to do especially just starting off

The customer support team at commentsold are golden, and their platform has genuinely revolutionised the way we handle sales via social media.

I wish it would save some of my preferences via cookies or something; for example sorting by most recent is something I have to do whenever i login. Not a big issue though.

CS is easy to use and has spectacular customer service. The automated invoicing and cost of goods tracking is two of the best features this program has. Automated invoicing is such a huge time saver and it's very seamless. The automatic messages and the requirement of comment from customers did help boost engagement in our group.

We experienced a number of minor glitches. First, the software would confuse size and identifying number in customer comments causing us to have to manually correct carts. It also pulls inventory completely out of the system which holds it from other customers should you have a customer not want to pay their invoice right away. Additionally, this software does not integrate with Sezzle but I was told they are working on this. Last, the comments must be exactly as entered into the system. If a customer does no comment exactly as it is, then the system will not accept the comment which was very frustrating to some of my people. When using the software for single item posts, we felt that it actually lowered our average online order amount because customers weren't looking around online but just checking out their invoice for that one item which they claimed. With the amount of money it costs per month to use this system, we just couldn't overcome these obstacles.

It is completely user friendly. Easy to use and simple to navigate. Customer service is available and super helpful. Makes selling faster & easier so you can use your time in other areas of your business. They are innovating and coming up with new features to add to help their customers sell more. Always improving.

No reward program but it is currently being worked on.

The ease of use and the customer service!

There are some bugs that need to be fixed here and there but for the most part I haven't found many cons!

Invoicing my customers for me. Saves a ton of time.

The boutique package cost. I would like more functionality in making the website more to me uniquely.

Is complete for any retail business online.

I couldn´t find anything that I don´t like, perhaps some things I don´t understand very well, but the software is great.

CommentSold has been really helpful with our online store. It takes care of invoices and managing orders and does so very efficiently. It also tracks and updates our inventory which I previously had to do manually, so it's been saving me quite a bit of time.

This is a great software and I really don't have anything negative to say; the only feature I wish could be changed is the order of products, which currently goes from oldest to newest.